Venkatesh R is a business analyst currently working at ANZ Support Services India Pvt Limited. He has over 10 years of experience in roles involving data analysis, automation, report generation, and risk modeling. His technical skills include SAS, SQL Server, QlikView, and Excel VBA. He aims to identify data anomalies, develop automated solutions, and prepare dashboards and reports to improve efficiency, accuracy, and decision making.

1. VENKATESH R
E-mail: ramaswav@anz.com Mobile: +91 9986071406
Objectives
I am currently working in a challenging environment effectively solving the
problems, implementing quality improvements to enhance the customer experience and
increase operational efficiency of the process through automation, analysis and reports.
The role also involves identifying key stakeholders, build, develop and manage the
relationships.
Highlights
Process: People:
• Identifying data anomalies and define rules
for automated and semi-automated resolution
through adjustment technique.
• Work on automation of Process and Reports
to improve the Efficiency, Accuracy and
Productivity of the team.
• Develop the data solution by using SAS, SAS
DI to populate data models from source
systems.
• Understand Key Performance Measures and
Indicators that drive the Organization
measurement, reporting and analytics across
the operations
• Effective periodic management of Database to
ensure smooth functioning of the tool and the
reports.
• Documentation of tool and user Manual.
• Operate with a collaborative approach and
actively support the project manager in
successful delivery of the project.
• As an Individual and as a team managed to
work on several projects and Adhoc reports at
the same time.
• Effectively engaged and supported the team
members by providing training, knowledge
transfer and resolving issues via constructive
dialogues.
• Preparing the Dashboards and Scorecards in
Qlikview for the better visualization of data so
that it will be easy for the stakeholders,
Business owners to understand the data and
reports.
Customer: Financial:
• Proactively engaging with the Management to
anticipate their needs, taking into account
evolving business requirements.
• Worked efficiently with the customer and
other project team members to implement
business requirements that are fit for purpose.
• Worked on a time-tracking tool supporting 3
BU, 58 teams and more than 700 users.
• Effective negotiation in BR and creating a win
–win situation.
• Preparing reports & dashboards on periodic
basis with optimum accuracy and share them
with Business Heads, Process owners and
stake holders to take important decisions to
run the operations.
• Reduce the loss and risks in the business that
arises from financial transactions
• operate with a collaborative approach and
actively support the project manager in
successful delivery of the project.

2. TECHNICAL KNOWLEDGE
Operating Systems: Win NT/95/98/XP/Vista.
Software packages: MS Office(Sound Knowledge in VBA Excel, Access) Share Point
SQL Server
QC Tools: Histogram, Data Collection, Pareto Analysis,
Stratification, Scattered Plot, Fishbone Analysis.
BI tools: SAS, SAS DI, SSIS Packages, QlikView, Dashboards
WORK EXPERIENCE
ANZ SUPPORT SEVICES INDIA PVT LIMITED
Department: Group Data Office (Jul 2014– till date)
Role- Project Business Analyst
Responsibilities:
• Risk Modelling:
1. Provide the model ready datasets and scorecards to the GRM and GMV teams
for the risk modelling. (Application Model, Performance Model, Behavior Model)
2. Develop Decision Model and Rating model (PD, LGD) for Retail portfolios with
the business rules as per the APRA.
• Credit Risk:
1. To build framework in order to monitor PD, LGD, Credit Ratings, RWA (Risk
Weighted Asset) calculation and Risk adjustments per Basel III and ANZ’s
internal requirements for all lending customers.
2. To do Root Cause Analysis on data issues raised by business and provide
recommendations for their remediation.
3. Extraction of data using SAS and preparing the Dashboards and scorecards in
Qlikview.
• Liquidity Risk:
1. To build framework to monitor, search and recommend correct APRA Industry
classification (ANZSIC categorization) for all customers for better Capital
allocation
2. To work with Group Treasury team and APRA Regulatory Reporting team via
ILAAP (Internal Liquidity Adequacy Assessment Process) to manage LCR

3. (Liquidity Coverage Ratio), LTD (Loan To Deposit) Ratio, NSFR (Net Stable
Funding Ratio), FTP (Transfer Pricing), ANZ’s Reserves, Capital and other metrics.
• Customer Data Integrity across all Bank Systems and Products: covering all
ANZ's Institutional clients and Investment Banking systems
• Responsible for finding data quality issues within source and downstream
systems, understanding, documenting the data initiatives / requirements,
prioritizing and data extraction & analyzing, providing feasible / robust
remediation for the issue.
• Creating / suggesting business rules in SAS, communicating business
requirements to development / implementation team.
• Gathering requirements, writing test scripts and supporting post implementation
of solution in the systems.
• Identifying data anomalies and define rules for automated and semi-automated
resolution through adjustment technique.
• Develop new processes to correct re-occurring / known errors, close liaison with
Business and risk functions to improve data inputting at source systems level.
Department: AU Ops BE (Apr 2013– Jun-2014)
Role- Business Analyst
Department: Quality and MIS New Zealand Operations (Dec 2010 – Apr 2013)
Role- Quality Control Officer (also Supporting MIS team)
Responsibilities:
 Generate reports, Scorecards and Dashboards.
 Build complex business logic using SAS, VBA macros and MS access/SQL
Queries.
 Fulfill all the adhoc requirements to management by sending reports/data
whenever requested
 Ensure data accuracy and integrity in everything that is reported to
leadership/non-leadership teams
 Ensuring continuous adherence to existing guidelines on various aspects of
delivery, response to internal clients, mail etiquettes
 Participate in process improvement and waste reduction strategies at process
and operations levels.
 Fix, support and enhance existing excel tools to meet changing business
needs.
Extract data from complex excel files to prepare ad-hoc reports.
 Provide the business reports such as ATOM, TAT, Tech-Downtime, Business
Data through batch run without manual intervention with SSIS packages.
Projects Experience:

4. 1. “Reduction of SAS Errors” (Green Belt 6-Sigma)
2. “Customer Complaints in New Zealand Ops” (Green Belt 6-Sigma)
3. Standardized QC tracker for New Zealand Ops.
4. SMART Tool implementation in RWO.
5. Enterprise Data Portfolio (ANZSIC Cleansing)
My Contribution in Automation
Automation of Process (Mainframe):
• Government agencies Disclosure macro
• MBS Admin letter Macro
• Developed the Macro on Mainframe to support the UPI team for the retrieval of
branch un-action items.
• Automation of High Value Transactions QC.
• Developed the macro to delete the Direct Debit Details for 49500 accounts.
Automation of Reports:
• SMART tool is an in-house built application that improves Operations
Management through efficient collection of operations data at the widget level.
This also enables quick and error free production of reports, development of a
database as a repository that allows for analysis of key metrics.
• Sample picking tool for Loan maintenance, Consumer Cards, SDA and Dishonors
teams.
• Automation of Daily QA reports and Governance pack.
• Implemented the QC tracker for CTS and CMS teams.
• Developed the Work Allocation Tool for the Government Agencies team.
Trackers built:
• Developed the Work Management Database for Loan Maintenance teams.
• Developed the Daily tracker for SDA team.
• Developed the reporting tool for the CRT team.
• Deployed a module for the QA RNR tool for the recency details.
Tools Built to support the Process:
• Automated the sending of standard Email.

5. • Developed the Automated MOM for the TS QA officers.
• Handouts on date calculation for Loan Maintenance and Loan Support teams.
Department: Cards Maintenance Service – New Business (Dec 2009 – Nov
2010)
Role- Senior Analyst
Responsibilities:
Assessing the credit worthiness of the financial details approve or decline the
credit cards to the customer.
Department: Lending Service Centre – Loan Maintenance (Dec 2008 – Nov
2009)
Role- Analyst
Responsibilities:
Creating loan accounts and drawing down loans for the customers.
Provide loan structure, repayment plans and update the changes in
interest rate.
Rewards and Recognition:
• Star Performer 3 times. (Sep 2014, Nov 2014, Feb 2015)
• Kaizen Star 4 times. (Feb 2010, Apr 2010, Dec 2010, Feb 2010)
• Shining Star 2 times. (Jan 2011, Jul 2011)
• Extra Miler 1 time. (May 2011)
• Winner of the Global QE game Rolling Trophy. (Jul 2011)
• Nominated for Take Charge Standout CEO recognition Program. (2011)
• ABCD (Above and Beyond Call on Duty). (Dec 2012)
Education
2005-2008: BCA 1st class from Bangalore University.
PERSONAL PROFILE
Father : Mr. Ramaswamy T
Mother : Mrs. Dhanabhagyam R
Date of Birth : 14th
June 1987
Sex : Male
Marital Status : Single

6. Languages : English, Kannada, Tamil, Telugu, Hindi.
Hobbies : Gym, Trekking, Swimming and Bike Riding.
Nationality : Indian
Current Address : #245, 4th
Cross, 8th
Main, Pramod Layout, Bangalore 39.
Declaration
Date: Yours faithfully
Place: Bangalore
Venkatesh R

7. Languages : English, Kannada, Tamil, Telugu, Hindi.
Hobbies : Gym, Trekking, Swimming and Bike Riding.
Nationality : Indian
Current Address : #245, 4th
Cross, 8th
Main, Pramod Layout, Bangalore 39.
Declaration
Date: Yours faithfully
Place: Bangalore
Venkatesh R