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BrokerCheck Report

ROBERT OWEN KLEIN
CRD# 1254422
Report #58900-41969, data current as of Friday, September 27, 2013.

Section Title

Page(s)

Report Summary

1

Broker Qualifications

2-5

Registration and Employment History

6

Disclosure Events

7
About BrokerCheck®
BrokerCheck offers information on all current-and many former-FINRA-registered securities brokers, and all current and
former FINRA-registered securities firms. FINRA strongly encourages investors to use BrokerCheck to check the
background of securities brokers and brokerage firms before deciding to conduct, or continue to conduct, business with
them.
·

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·

What is included in a BrokerCheck report?
BrokerCheck reports for individual brokers include information such as employment history, professional
qualifications, disciplinary actions, criminal convictions, civil judgments and arbitration awards. BrokerCheck
reports for brokerage firms include information on a firm’s profile, history, and operations, as well as many of the
same disclosure events mentioned above.
Please note that the information contained in a BrokerCheck report may include pending actions or allegations
that may be contested, unresolved or unproven. In the end, these actions or allegations may be resolved in favor
of the broker or brokerage firm, or concluded through a negotiated settlement with no admission or finding of
wrongdoing.
Where did this information come from?
The information contained in BrokerCheck comes from FINRA’s Central Registration Depository, or CRD® and is
a combination of:
o information FINRA and/or the Securities and Exchange Commission (SEC) require brokers and
brokerage firms to submit as part of the registration and licensing process, and
o information that regulators report regarding disciplinary actions or allegations against firms or brokers.
How current is this information?
Generally, active brokerage firms and brokers are required to update their professional and disciplinary
information in CRD within 30 days. Under most circumstances, information reported by brokerage firms, brokers
and regulators is available in BrokerCheck the next business day.
What if I want to check the background of an investment adviser firm or investment adviser
representative?
To check the background of an investment adviser firm or representative, you can search for the firm or individual
in BrokerCheck. If your search is successful, click on the link provided to view the available licensing and
registration information in the SEC's Investment Adviser Public Disclosure (IAPD) website at
http://www.adviserinfo.sec.gov. In the alternative, you may search the IAPD website directly or contact your state
securities regulator at http://www.nasaa.org.
Are there other resources I can use to check the background of investment professionals?
FINRA recommends that you learn as much as possible about an investment professional before deciding to work
with them. Your state securities regulator can help you research brokers and investment adviser representatives
doing business in your state.

Thank you for using FINRA BrokerCheck.

Using this site/information means
that you accept the FINRA
BrokerCheck Terms and
Conditions. A complete list of
Terms and Conditions can be
found at
brokercheck.finra.org

For additional information about
the contents of this report, please
refer to the User Guidance or
www.finra.org/brokercheck. It
provides a glossary of terms and a
list of frequently asked questions,
as well as additional resources.
For more information about
FINRA, visit www.finra.org.
www.finra.org/brokercheck

User Guidance

Report Summary for this Broker

ROBERT O. KLEIN
CRD# 1254422
Currently employed by and registered with the
following FINRA Firm(s):
J.P. MORGAN SECURITIES LLC
660 NEWPORT CENTER DRIVE
SUITE 750
NEWPORT BEACH, CA 92660
CRD# 79
Registered with this firm since: 01/09/1995

This report summary provides an overview of the broker's professional background and conduct. Additional
information can be found in the detailed report.

Broker Qualifications
This broker is registered with:
13 Self-Regulatory Organizations
42 U.S. states and territories
Is this broker currently suspended or inactive with
any regulator? No

Disclosure Events
Disclosure events are certain criminal matters;
regulatory actions; civil judicial proceedings; customer
complaints, arbitrations, or civil litigations;
employment terminations; and financial matters in
which the broker has been involved.

This broker has passed:
0 Principal/Supervisory Exams
4 General Industry/Product Exams
2 State Securities Law Exams

Registration History
This broker was previously registered with FINRA at
the following brokerage firms:
MERRILL LYNCH, PIERCE, FENNER & SMITH
INCORPORATED
CRD# 7691
NEW YORK, NY
09/1989 - 01/1995
DEAN WITTER REYNOLDS INC.
CRD# 7556
PURCHASE, NY
01/1985 - 09/1989

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

Are there events disclosed about this broker? Yes
The following types of disclosures have been
reported:
Type
Count
8
Customer Dispute

Investment Adviser Representative
Information
This individual is registered as a broker and an
investment adviser representative. For more
information about this individual’s record as an
investment adviser representative, visit SEC's
Investment Adviser Public Disclosure website at:
http://www.adviserinfo.sec.gov

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User Guidance

Broker Qualifications
Registrations
This section provides the self-regulatory organizations (SROs) and U.S. states/territories the broker is currently
registered and licensed with, the category of each registration, and the date on which the registration became effective.
This section also provides, for every brokerage firm with which the broker is currently employed, the address of each
branch where the broker works.
This individual is currently registered with 13 SROs and is licensed in 42 U.S. states and territories through his
or her employer.

Employment 1 of 1
Firm Name:

J.P. MORGAN SECURITIES LLC

Main Office Address: 383 MADISON AVENUE
NEW YORK, NY 10179
Firm CRD#:
79
SRO

Category

Status

Date

FINRA

General Securities Representative

APPROVED 01/09/1995

BOX Options Exchange LLC

General Securities Representative

APPROVED 05/11/2012

C2 Options Exchange, Incorporated

General Securities Representative

APPROVED 01/06/2012

Chicago Board Options Exchange

General Securities Representative

APPROVED 01/09/1995

Chicago Stock Exchange

General Securities Representative

APPROVED 01/06/2012

International Securities Exchange

General Securities Representative

APPROVED 01/10/2008

NASDAQ OMX BX, Inc.

General Securities Representative

APPROVED 09/30/2009

NASDAQ OMX PHLX, Inc.

General Securities Representative

APPROVED 01/09/1995

NASDAQ Stock Market

General Securities Representative

APPROVED 07/12/2006

NYSE Arca, Inc.

General Securities Representative

APPROVED 01/09/1995

NYSE MKT LLC

General Securities Representative

APPROVED 01/09/1995

New York Stock Exchange

General Securities Representative

APPROVED 01/09/1995

Topaz Exchange, LLC

General Securities Representative

APPROVED 08/02/2013

U.S. State/
Territory

Category

Status

Date

U.S. State/
Territory

Category

Status

Date

Alabama

Agent

APPROVED

10/12/2006

California

Agent

APPROVED

01/13/1995

Arizona

Agent

APPROVED

08/28/1997

Colorado

Agent

APPROVED

04/29/2008

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Broker Qualifications

Employment 1 of 1, continued
U.S. State/
Territory

Category

Status

Date

U.S. State/
Territory

Category

Status

Date

Connecticut

Agent

APPROVED

05/09/2008

Ohio

Agent

APPROVED

07/10/2008

Delaware

Agent

APPROVED

07/09/2008

Oklahoma

Agent

APPROVED

01/09/2006

District of
Columbia

Agent

APPROVED

07/09/2008

Oregon

Agent

APPROVED

04/05/2002

Pennsylvania

Agent

APPROVED

01/09/1995

Florida

Agent

APPROVED

04/12/2002

Rhode Island

Agent

APPROVED

07/15/2013

Georgia

Agent

APPROVED

10/12/2006

South Carolina

Agent

APPROVED

06/16/2008

Hawaii

Agent

APPROVED

07/09/2008

Tennessee

Agent

APPROVED

04/30/2008

Idaho

Agent

APPROVED

11/07/2007

Texas

Agent

APPROVED

01/09/1995

Illinois

Agent

APPROVED

03/14/2007

Utah

Agent

APPROVED

06/12/2003

Indiana

Agent

APPROVED

10/12/2006

Virgin Islands

Agent

APPROVED

09/25/2013

Kentucky

Agent

APPROVED

05/01/2009

Virginia

Agent

APPROVED

01/09/1995

Louisiana

Agent

APPROVED

04/30/2008

Washington

Agent

APPROVED

01/09/2006

Maryland

Agent

APPROVED

01/09/1995

Wisconsin

Agent

APPROVED

01/09/1995

Massachusetts

Agent

APPROVED

01/09/1995

Wyoming

Agent

APPROVED

02/28/2006

Michigan

Agent

APPROVED

04/29/2008

Mississippi

Agent

APPROVED

10/12/2006

Missouri

Agent

APPROVED

10/07/2002

Montana

Agent

APPROVED

06/02/2008

Nebraska

Agent

APPROVED

07/09/2008

Nevada

Agent

APPROVED

01/09/2006

New Hampshire Agent

APPROVED

07/01/2010

New Jersey

Agent

APPROVED

05/05/2003

New Mexico

Agent

APPROVED

05/27/2008

New York

Agent

APPROVED

03/22/2002

North Carolina

Agent

APPROVED

08/28/1997

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Broker Qualifications

Employment 1 of 1, continued
Branch Office Locations
J.P. MORGAN SECURITIES LLC
660 NEWPORT CENTER DRIVE
SUITE 750
NEWPORT BEACH, CA 92660

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Broker Qualifications

Industry Exams this Broker has Passed
This section includes all securities industry exams that the broker has passed. Under limited circumstances, a broker
may attain a registration after receiving an exam waiver based on exams the broker has passed and/or qualifying work
experience. Any exam waivers that the broker has received are not included below.
This individual has passed 0 principal/supervisory exams, 4 general industry/product exams, and 2 state
securities law exams.

Principal/Supervisory Exams
Exam

Category

Date

Exam

Category

Date

National Commodity Futures Examination

Series 3

07/10/1986

Interest Rate Options Examination

Series 5

08/24/1988

General Securities Representative Examination

Series 7

04/14/1984

Foreign Currency Options Examination

Series 15

04/05/1988

Exam

Category

Date

Uniform Securities Agent State Law Examination

Series 63

04/25/1984

Uniform Investment Adviser Law Examination

Series 65

10/10/1994

No information reported.

General Industry/Product Exams

State Securities Law Exams

Additional information about the above exams or other exams FINRA administers to brokers and other securities
professionals can be found at www.finra.org/brokerqualifications/registeredrep/.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Registration and Employment History
Registration History
This broker previously was registered with FINRA at the following firms:
Registration Dates

Firm Name

CRD#

Branch Location

09/1989 - 01/1995

MERRILL LYNCH, PIERCE, FENNER & SMITH
INCORPORATED

7691

NEW YORK, NY

01/1985 - 09/1989

DEAN WITTER REYNOLDS INC.

7556

PURCHASE, NY

Employment History
Below is the broker's employment history for up to the last 10 years.
Please note that the broker is required to provide this information only while registered with FINRA and the
information is not updated after the broker ceases to be registered. Therefore, an employment end date of
"Present" may not reflect the broker's current employment status.
Employment Dates Employer Name

Employer Location

10/2010 - Present

JPMORGAN CHASE BANK, N.A.

LOS ANGELES, CA

10/2008 - Present

J.P.MORGAN SECURITIES INC.

NEWPORT BEACH, CA

01/1995 - 10/2008

BEAR, STEARNS & CO. INC.

LOS ANGELES, CA

Other Business Activities
This section includes information, if any, as provided by the broker regarding other business activities the broker is
currently engaged in either as a proprietor, partner, officer, director, employee, trustee, agent or otherwise. This section
does not include non-investment related activity that is exclusively charitable, civic, religious or fraternal and is
recognized as tax exempt.
EFFECTIVE OCTOBER 1, 2010, I WILL BE AN EMPLOYEE OF BOTH J.P. MORGAN SECURITIES LLC AND
JPMORGAN CHASE BANK, N.A. ("JPMCB"). JPMCB OFFERS A BROAD RANGE OF PRODUCTS AND SERVICES
NATIONWIDE. AS AN EMPLOYEE OF JPMCB, I WILL BE ABLE TO OFFER CERTAIN BANK PRODUCTS AND
SERVICES, INCLUDING DEPOSIT AND CREDIT PRODUCTS AND DISCRETIONARY INVESTMENT MANAGEMENT.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Disclosure Events

What you should know about reported disclosure events:
1. Disclosure events are certain criminal matters; regulatory actions; civil judicial proceedings; customer
complaints, arbitrations, or civil litigations; employment terminations; and financial matters in which the broker
has been involved.
2. Certain thresholds must be met before an event is reported to CRD, for example:
o A law enforcement agency must file formal charges before a broker is required to report a particular
criminal event.
o A customer dispute must involve allegations that a broker engaged in activity that violates certain rules
or conduct governing the industry and that the activity resulted in damages of at least $5,000.
3. Disclosure events in BrokerCheck reports come from different sources:
o As mentioned at the beginning of this report, information contained in BrokerCheck comes from brokers,
brokerage firms and regulators. When more than one of these sources reports information for the same
disclosure event, all versions of the event will appear in the BrokerCheck report. The different versions
will be separated by a solid line with the reporting source labeled.
4. There are different statuses and dispositions for disclosure events:
o A disclosure event may have a status of pending, on appeal, or final.
§ A "pending" disclosure event involves allegations that have not been proven or formally
adjudicated.
§ A disclosure event that is "on appeal" involves allegations that have been adjudicated but are
currently being appealed.
§ A "final" disclosure event has been concluded and its resolution is not subject to change.
o A final disclosure event generally has a disposition of adjudicated, settled or otherwise resolved.
§ An "adjudicated" matter includes a disposition by (1) a court of law in a criminal or civil matter, or
(2) an administrative panel in an action brought by a regulator that is contested by the party
charged with some alleged wrongdoing.
§ A "settled" matter generally represents a disposition wherein the parties involved in a dispute
reach an agreement to resolve the matter. Please note that brokers and brokerage firms may
choose to settle customer disputes or regulatory matters for business or other reasons.
§ A "resolved" matter usually includes a disposition wherein no payment is made to the customer
or there is no finding of wrongdoing on the part of the individual broker. Such matters generally
involve customer disputes.

For your convenience, below is a matrix of the number and status of disclosure events involving this broker.
Further information regarding these disclosure events can be found in the subsequent pages of this report. You
also may wish to contact the broker to obtain further information regarding the disclosure events.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Pending
Customer Dispute

©2013 FINRA. All rights reserved.

Final

On Appeal

5

3

N/A

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Disclosure Event Details
When evaluating this information, please keep in mind that a discloure event may be pending or involve allegations
that are contested and have not been resolved or proven. The disclosure event may, in the end, be withdrawn,
dismissed, resolved in favor of the broker, or concluded through a negotiated settlement for certain business reasons
(e.g., to maintain customer relationships or to limit the litigation costs associated with disputing the allegations) with no
admission or finding of wrongdoing.
This report provides the information exactly as it was reported to CRD and therefore some of the specific data fields
contained in the report may be blank if the information was not provided to CRD.

Customer Dispute - Settled
This type of disclosure event involves a consumer-initiated, investment-related complaint, arbitration proceeding or civil
suit containing allegations of sale practice violations against the broker that resulted in a monetary settlement to the
customer.
Disclosure 1 of 1
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGES THAT FROM JUNE 2011 TO OCTOBER 2011 THAT IN
CONNECTION WITH THE PORTFOLIO MANAGER'S INVESTMENT
STRATEGY, THE REGISTERED REPRESENTATIVE MISREPRESENTED THE
RISK OF THAT STRATEGY AND BREACHED HIS FIDUCIARIY DUTIES BY
DIRECTING UNSUITABLE AND OVER CONCENTRATED INVESTMENTS AND
FAILING TO FOLLOW INSTRUCTIONS.

Product Type:

Debt-Government

Alleged Damages:

$267,446.00

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

Yes

Arbitration/Reparation forum
or court name and location:

FINRA

Docket/Case #:

12-00352

Filing date of
01/25/2012
arbitration/CFTC reparation
©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.
or civil litigation:

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User Guidance

Filing date of
arbitration/CFTC reparation
or civil litigation:

01/25/2012

Customer Complaint Information
Date Complaint Received:

02/22/2012

Complaint Pending?

No

Status:

Settled

Status Date:

05/31/2013

Settlement Amount:

$125,000.00

Individual Contribution
Amount:

$0.00

Summary:

THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET
CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS
APPROPRIATE. I WAS NOT A NAMED RESPONDENT AND I DID NOT
CONTRIBUTE TO THE SETTLEMENT.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Customer Dispute - Closed-No Action/Withdrawn/Dismissed/Denied
This type of disclosure event involves (1) a consumer-initiated, investment-related arbitration or civil suit containing
allegations of sales practice violations against the individual broker that was dismissed, withdrawn, or denied; or (2) a
consumer-initiated, investment-related written complaint containing allegations that the broker engaged in sales practice
violations resulting in compensatory damages of at least $5,000; forgery, theft, or misappropriation; or conversion of
funds or securities that was closed without action, withdrawn, or denied.
Disclosure 1 of 2
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGES OVERCONCENTRATION OF ACCOUNT IN SHORT
TREASURY BOND POSITION.

Product Type:

Debt-Government

Alleged Damages:

$0.00

Alleged Damages Amount
Explanation (if amount not
exact):

DAMAGE AMOUNT UNSPECIFIED BUT REASONABLY BELIEVED TO BE
ABOVE $5,000.

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

No

Customer Complaint Information
Date Complaint Received:

09/23/2011

Complaint Pending?

No

Status:

Closed/No Action

Status Date:

11/29/2011

Settlement Amount:
Individual Contribution
Amount:
Summary:

©2013 FINRA. All rights reserved.

THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET
CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS
APPROPRIATE.
Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

i
Disclosure 2 of 2
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGES OVERCONCENTRATION OF ACCOUNT IN SHORT
TREASURY BOND POSITION.

Product Type:

Debt-Government

Alleged Damages:

$0.00

Alleged Damages Amount
Explanation (if amount not
exact):

DAMAGE AMOUNT UNSPECIFIED BUT REASONABLY BELIEVED TO BE
ABOVE $5,000.

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

No

Customer Complaint Information
Date Complaint Received:

10/07/2011

Complaint Pending?

No

Status:

Closed/No Action

Status Date:

11/28/2011

Settlement Amount:
Individual Contribution
Amount:
Summary:

©2013 FINRA. All rights reserved.

THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET
CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS
APPROPRIATE.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Customer Dispute - Pending
This type of disclosure event involves (1) a pending consumer-initiated, investment-related arbitration or civil suit that
contains allegations of sales practice violations against the broker; or (2) a pending, consumer-initiated, investmentrelated written complaint containing allegations that the broker engaged in, sales practice violations resulting in
compensatory damages of at least $5,000; forgery, theft, or misappropriation; or conversion of funds or securities.
Disclosure 1 of 5
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGES THE PORTFOLIO MANAGER MISREPRESENTED THE
LEVEL OF RISK ASSOCIATED WITH THE MANAGED ACCOUNT(S)
INVESTMENT STRATEGY.

Product Type:

Debt-Government

Alleged Damages:

$0.00

Alleged Damages Amount
Explanation (if amount not
exact):

DAMAGE AMOUNT UNSPECIFIED BUT REASONABLY BELIEVED TO BE
ABOVE $5,000.

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

No

Customer Complaint Information
Date Complaint Received:

02/05/2013

Complaint Pending?

Yes

Settlement Amount:
Individual Contribution
Amount:

i
Disclosure 2 of 5
Reporting Source:

©2013 FINRA. All rights reserved.

Broker

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGED THAT PORTFOLIO MANAGER MISREPRESENTED THE
LEVEL OF RISK AND USE OF MARGIN AND LEVERAGE IN MANAGED
ACCOUNT FROM 2/2011 TO 9/2011.

Product Type:

Debt-Government

Alleged Damages:

$2,400,000.00

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

Yes

Arbitration/Reparation forum
or court name and location:

FINRA

Docket/Case #:

12-03162

Filing date of
arbitration/CFTC reparation
or civil litigation:

09/10/2012

Customer Complaint Information
Date Complaint Received:

09/18/2012

Complaint Pending?

Yes

Settlement Amount:
Individual Contribution
Amount:

i
Disclosure 3 of 5
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGES BREACH OF FIDUCIARY DUTY, BREACH OF CONTRACT,
NEGLIGENCE AND MISREPRESENTATION OF THE RISK ASSOCIATED WITH
THE FINANCIAL ADVISOR'S INVESTMENT STRATEGY FROM 4/11/11 TO
11/28/11 AND THAT THE SELECTED INVESTMENTS WERE UNSUITABLE FOR
THE ACCOUNT.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

THE ACCOUNT.
Product Type:

Debt-Government

Alleged Damages:

$1,200,000.00

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

No

Customer Complaint Information
Date Complaint Received:

11/28/2011

Complaint Pending?

No

Status:

Evolved into Arbitration/CFTC reparation (the individual is a named party)

Status Date:

01/31/2012

Settlement Amount:
Individual Contribution
Amount:

Arbitration Information
Arbitration/CFTC reparation
claim filed with (FINRA, AAA,
CFTC, etc.):

FINRA

Docket/Case #:

12-00169

Date Notice/Process Served:

01/31/2012

Arbitration Pending?

Yes

Summary:

THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET
CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS
APPROPRIATE.

i
Disclosure 4 of 5
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:
©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

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User Guidance

Allegations:

CLIENT ALLEGES THAT ACCOUNT WAS INVESTED TOO AGGRESSIVELY
AND AN OVERCONCENTRATION OF ACCOUNT IN SHORT TREASURY BOND
POSITION.

Product Type:

Debt-Government

Alleged Damages:

$238,000.00

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

Yes

Arbitration/Reparation forum
or court name and location:

FINRA

Docket/Case #:

11-04703

Filing date of
arbitration/CFTC reparation
or civil litigation:

12/19/2011

Customer Complaint Information
Date Complaint Received:

12/30/2011

Complaint Pending?

Yes

Settlement Amount:
Individual Contribution
Amount:
Summary:

THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET
CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS
APPROPRIATE.

i
Disclosure 5 of 5
Reporting Source:

Broker

Employing firm when
activities occurred which led
to the complaint:

J.P. MORGAN SECURITIES LLC

Allegations:

CLIENT ALLEGED FRAUD, NEGLIGENCE, MISREPRESENTATION, BREACH
OF CONTRACT AND BREACH OF FIDUCIARY DUTY.

Product Type:

Debt-Government

©2013 FINRA. All rights reserved.

$1,500,000.00

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

16
www.finra.org/brokercheck

User Guidance

Alleged Damages:

$1,500,000.00

Is this an oral complaint?

No

Is this a written complaint?

Yes

Is this an arbitration/CFTC
reparation or civil litigation?

No

Customer Complaint Information
Date Complaint Received:

09/24/2011

Complaint Pending?

No

Status:

Evolved into Arbitration/CFTC reparation (the individual is a named party)

Status Date:

08/21/2012

Settlement Amount:
Individual Contribution
Amount:

Arbitration Information
Arbitration/CFTC reparation
claim filed with (FINRA, AAA,
CFTC, etc.):

FINRA

Docket/Case #:

12-02789

Date Notice/Process Served:

08/21/2012

Arbitration Pending?

Yes

Summary:

THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET
CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS
APPROPRIATE. ON 11/28/2011 THE ORIGINAL CUSTOMER COMPLAINT WAS
DENIED. IN AUGUST 2012, HEXTALL FILED AN ABRITRATION WITH FINRA.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

17
www.finra.org/brokercheck

User Guidance

End of Report

This page is intentionally left blank.

©2013 FINRA. All rights reserved.

Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013.

18

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Robert Owen Klein - FINRA BrokerCheck Report

  • 1. BrokerCheck Report ROBERT OWEN KLEIN CRD# 1254422 Report #58900-41969, data current as of Friday, September 27, 2013. Section Title Page(s) Report Summary 1 Broker Qualifications 2-5 Registration and Employment History 6 Disclosure Events 7
  • 2. About BrokerCheck® BrokerCheck offers information on all current-and many former-FINRA-registered securities brokers, and all current and former FINRA-registered securities firms. FINRA strongly encourages investors to use BrokerCheck to check the background of securities brokers and brokerage firms before deciding to conduct, or continue to conduct, business with them. · · · · · What is included in a BrokerCheck report? BrokerCheck reports for individual brokers include information such as employment history, professional qualifications, disciplinary actions, criminal convictions, civil judgments and arbitration awards. BrokerCheck reports for brokerage firms include information on a firm’s profile, history, and operations, as well as many of the same disclosure events mentioned above. Please note that the information contained in a BrokerCheck report may include pending actions or allegations that may be contested, unresolved or unproven. In the end, these actions or allegations may be resolved in favor of the broker or brokerage firm, or concluded through a negotiated settlement with no admission or finding of wrongdoing. Where did this information come from? The information contained in BrokerCheck comes from FINRA’s Central Registration Depository, or CRD® and is a combination of: o information FINRA and/or the Securities and Exchange Commission (SEC) require brokers and brokerage firms to submit as part of the registration and licensing process, and o information that regulators report regarding disciplinary actions or allegations against firms or brokers. How current is this information? Generally, active brokerage firms and brokers are required to update their professional and disciplinary information in CRD within 30 days. Under most circumstances, information reported by brokerage firms, brokers and regulators is available in BrokerCheck the next business day. What if I want to check the background of an investment adviser firm or investment adviser representative? To check the background of an investment adviser firm or representative, you can search for the firm or individual in BrokerCheck. If your search is successful, click on the link provided to view the available licensing and registration information in the SEC's Investment Adviser Public Disclosure (IAPD) website at http://www.adviserinfo.sec.gov. In the alternative, you may search the IAPD website directly or contact your state securities regulator at http://www.nasaa.org. Are there other resources I can use to check the background of investment professionals? FINRA recommends that you learn as much as possible about an investment professional before deciding to work with them. Your state securities regulator can help you research brokers and investment adviser representatives doing business in your state. Thank you for using FINRA BrokerCheck. Using this site/information means that you accept the FINRA BrokerCheck Terms and Conditions. A complete list of Terms and Conditions can be found at brokercheck.finra.org For additional information about the contents of this report, please refer to the User Guidance or www.finra.org/brokercheck. It provides a glossary of terms and a list of frequently asked questions, as well as additional resources. For more information about FINRA, visit www.finra.org.
  • 3. www.finra.org/brokercheck User Guidance Report Summary for this Broker ROBERT O. KLEIN CRD# 1254422 Currently employed by and registered with the following FINRA Firm(s): J.P. MORGAN SECURITIES LLC 660 NEWPORT CENTER DRIVE SUITE 750 NEWPORT BEACH, CA 92660 CRD# 79 Registered with this firm since: 01/09/1995 This report summary provides an overview of the broker's professional background and conduct. Additional information can be found in the detailed report. Broker Qualifications This broker is registered with: 13 Self-Regulatory Organizations 42 U.S. states and territories Is this broker currently suspended or inactive with any regulator? No Disclosure Events Disclosure events are certain criminal matters; regulatory actions; civil judicial proceedings; customer complaints, arbitrations, or civil litigations; employment terminations; and financial matters in which the broker has been involved. This broker has passed: 0 Principal/Supervisory Exams 4 General Industry/Product Exams 2 State Securities Law Exams Registration History This broker was previously registered with FINRA at the following brokerage firms: MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED CRD# 7691 NEW YORK, NY 09/1989 - 01/1995 DEAN WITTER REYNOLDS INC. CRD# 7556 PURCHASE, NY 01/1985 - 09/1989 ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. Are there events disclosed about this broker? Yes The following types of disclosures have been reported: Type Count 8 Customer Dispute Investment Adviser Representative Information This individual is registered as a broker and an investment adviser representative. For more information about this individual’s record as an investment adviser representative, visit SEC's Investment Adviser Public Disclosure website at: http://www.adviserinfo.sec.gov 1
  • 4. www.finra.org/brokercheck User Guidance Broker Qualifications Registrations This section provides the self-regulatory organizations (SROs) and U.S. states/territories the broker is currently registered and licensed with, the category of each registration, and the date on which the registration became effective. This section also provides, for every brokerage firm with which the broker is currently employed, the address of each branch where the broker works. This individual is currently registered with 13 SROs and is licensed in 42 U.S. states and territories through his or her employer. Employment 1 of 1 Firm Name: J.P. MORGAN SECURITIES LLC Main Office Address: 383 MADISON AVENUE NEW YORK, NY 10179 Firm CRD#: 79 SRO Category Status Date FINRA General Securities Representative APPROVED 01/09/1995 BOX Options Exchange LLC General Securities Representative APPROVED 05/11/2012 C2 Options Exchange, Incorporated General Securities Representative APPROVED 01/06/2012 Chicago Board Options Exchange General Securities Representative APPROVED 01/09/1995 Chicago Stock Exchange General Securities Representative APPROVED 01/06/2012 International Securities Exchange General Securities Representative APPROVED 01/10/2008 NASDAQ OMX BX, Inc. General Securities Representative APPROVED 09/30/2009 NASDAQ OMX PHLX, Inc. General Securities Representative APPROVED 01/09/1995 NASDAQ Stock Market General Securities Representative APPROVED 07/12/2006 NYSE Arca, Inc. General Securities Representative APPROVED 01/09/1995 NYSE MKT LLC General Securities Representative APPROVED 01/09/1995 New York Stock Exchange General Securities Representative APPROVED 01/09/1995 Topaz Exchange, LLC General Securities Representative APPROVED 08/02/2013 U.S. State/ Territory Category Status Date U.S. State/ Territory Category Status Date Alabama Agent APPROVED 10/12/2006 California Agent APPROVED 01/13/1995 Arizona Agent APPROVED 08/28/1997 Colorado Agent APPROVED 04/29/2008 ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 2
  • 5. www.finra.org/brokercheck User Guidance Broker Qualifications Employment 1 of 1, continued U.S. State/ Territory Category Status Date U.S. State/ Territory Category Status Date Connecticut Agent APPROVED 05/09/2008 Ohio Agent APPROVED 07/10/2008 Delaware Agent APPROVED 07/09/2008 Oklahoma Agent APPROVED 01/09/2006 District of Columbia Agent APPROVED 07/09/2008 Oregon Agent APPROVED 04/05/2002 Pennsylvania Agent APPROVED 01/09/1995 Florida Agent APPROVED 04/12/2002 Rhode Island Agent APPROVED 07/15/2013 Georgia Agent APPROVED 10/12/2006 South Carolina Agent APPROVED 06/16/2008 Hawaii Agent APPROVED 07/09/2008 Tennessee Agent APPROVED 04/30/2008 Idaho Agent APPROVED 11/07/2007 Texas Agent APPROVED 01/09/1995 Illinois Agent APPROVED 03/14/2007 Utah Agent APPROVED 06/12/2003 Indiana Agent APPROVED 10/12/2006 Virgin Islands Agent APPROVED 09/25/2013 Kentucky Agent APPROVED 05/01/2009 Virginia Agent APPROVED 01/09/1995 Louisiana Agent APPROVED 04/30/2008 Washington Agent APPROVED 01/09/2006 Maryland Agent APPROVED 01/09/1995 Wisconsin Agent APPROVED 01/09/1995 Massachusetts Agent APPROVED 01/09/1995 Wyoming Agent APPROVED 02/28/2006 Michigan Agent APPROVED 04/29/2008 Mississippi Agent APPROVED 10/12/2006 Missouri Agent APPROVED 10/07/2002 Montana Agent APPROVED 06/02/2008 Nebraska Agent APPROVED 07/09/2008 Nevada Agent APPROVED 01/09/2006 New Hampshire Agent APPROVED 07/01/2010 New Jersey Agent APPROVED 05/05/2003 New Mexico Agent APPROVED 05/27/2008 New York Agent APPROVED 03/22/2002 North Carolina Agent APPROVED 08/28/1997 ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 3
  • 6. www.finra.org/brokercheck User Guidance Broker Qualifications Employment 1 of 1, continued Branch Office Locations J.P. MORGAN SECURITIES LLC 660 NEWPORT CENTER DRIVE SUITE 750 NEWPORT BEACH, CA 92660 ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 4
  • 7. www.finra.org/brokercheck User Guidance Broker Qualifications Industry Exams this Broker has Passed This section includes all securities industry exams that the broker has passed. Under limited circumstances, a broker may attain a registration after receiving an exam waiver based on exams the broker has passed and/or qualifying work experience. Any exam waivers that the broker has received are not included below. This individual has passed 0 principal/supervisory exams, 4 general industry/product exams, and 2 state securities law exams. Principal/Supervisory Exams Exam Category Date Exam Category Date National Commodity Futures Examination Series 3 07/10/1986 Interest Rate Options Examination Series 5 08/24/1988 General Securities Representative Examination Series 7 04/14/1984 Foreign Currency Options Examination Series 15 04/05/1988 Exam Category Date Uniform Securities Agent State Law Examination Series 63 04/25/1984 Uniform Investment Adviser Law Examination Series 65 10/10/1994 No information reported. General Industry/Product Exams State Securities Law Exams Additional information about the above exams or other exams FINRA administers to brokers and other securities professionals can be found at www.finra.org/brokerqualifications/registeredrep/. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 5
  • 8. www.finra.org/brokercheck User Guidance Registration and Employment History Registration History This broker previously was registered with FINRA at the following firms: Registration Dates Firm Name CRD# Branch Location 09/1989 - 01/1995 MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED 7691 NEW YORK, NY 01/1985 - 09/1989 DEAN WITTER REYNOLDS INC. 7556 PURCHASE, NY Employment History Below is the broker's employment history for up to the last 10 years. Please note that the broker is required to provide this information only while registered with FINRA and the information is not updated after the broker ceases to be registered. Therefore, an employment end date of "Present" may not reflect the broker's current employment status. Employment Dates Employer Name Employer Location 10/2010 - Present JPMORGAN CHASE BANK, N.A. LOS ANGELES, CA 10/2008 - Present J.P.MORGAN SECURITIES INC. NEWPORT BEACH, CA 01/1995 - 10/2008 BEAR, STEARNS & CO. INC. LOS ANGELES, CA Other Business Activities This section includes information, if any, as provided by the broker regarding other business activities the broker is currently engaged in either as a proprietor, partner, officer, director, employee, trustee, agent or otherwise. This section does not include non-investment related activity that is exclusively charitable, civic, religious or fraternal and is recognized as tax exempt. EFFECTIVE OCTOBER 1, 2010, I WILL BE AN EMPLOYEE OF BOTH J.P. MORGAN SECURITIES LLC AND JPMORGAN CHASE BANK, N.A. ("JPMCB"). JPMCB OFFERS A BROAD RANGE OF PRODUCTS AND SERVICES NATIONWIDE. AS AN EMPLOYEE OF JPMCB, I WILL BE ABLE TO OFFER CERTAIN BANK PRODUCTS AND SERVICES, INCLUDING DEPOSIT AND CREDIT PRODUCTS AND DISCRETIONARY INVESTMENT MANAGEMENT. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 6
  • 9. www.finra.org/brokercheck User Guidance Disclosure Events What you should know about reported disclosure events: 1. Disclosure events are certain criminal matters; regulatory actions; civil judicial proceedings; customer complaints, arbitrations, or civil litigations; employment terminations; and financial matters in which the broker has been involved. 2. Certain thresholds must be met before an event is reported to CRD, for example: o A law enforcement agency must file formal charges before a broker is required to report a particular criminal event. o A customer dispute must involve allegations that a broker engaged in activity that violates certain rules or conduct governing the industry and that the activity resulted in damages of at least $5,000. 3. Disclosure events in BrokerCheck reports come from different sources: o As mentioned at the beginning of this report, information contained in BrokerCheck comes from brokers, brokerage firms and regulators. When more than one of these sources reports information for the same disclosure event, all versions of the event will appear in the BrokerCheck report. The different versions will be separated by a solid line with the reporting source labeled. 4. There are different statuses and dispositions for disclosure events: o A disclosure event may have a status of pending, on appeal, or final. § A "pending" disclosure event involves allegations that have not been proven or formally adjudicated. § A disclosure event that is "on appeal" involves allegations that have been adjudicated but are currently being appealed. § A "final" disclosure event has been concluded and its resolution is not subject to change. o A final disclosure event generally has a disposition of adjudicated, settled or otherwise resolved. § An "adjudicated" matter includes a disposition by (1) a court of law in a criminal or civil matter, or (2) an administrative panel in an action brought by a regulator that is contested by the party charged with some alleged wrongdoing. § A "settled" matter generally represents a disposition wherein the parties involved in a dispute reach an agreement to resolve the matter. Please note that brokers and brokerage firms may choose to settle customer disputes or regulatory matters for business or other reasons. § A "resolved" matter usually includes a disposition wherein no payment is made to the customer or there is no finding of wrongdoing on the part of the individual broker. Such matters generally involve customer disputes. For your convenience, below is a matrix of the number and status of disclosure events involving this broker. Further information regarding these disclosure events can be found in the subsequent pages of this report. You also may wish to contact the broker to obtain further information regarding the disclosure events. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 7
  • 10. www.finra.org/brokercheck User Guidance Pending Customer Dispute ©2013 FINRA. All rights reserved. Final On Appeal 5 3 N/A Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 8
  • 11. www.finra.org/brokercheck User Guidance Disclosure Event Details When evaluating this information, please keep in mind that a discloure event may be pending or involve allegations that are contested and have not been resolved or proven. The disclosure event may, in the end, be withdrawn, dismissed, resolved in favor of the broker, or concluded through a negotiated settlement for certain business reasons (e.g., to maintain customer relationships or to limit the litigation costs associated with disputing the allegations) with no admission or finding of wrongdoing. This report provides the information exactly as it was reported to CRD and therefore some of the specific data fields contained in the report may be blank if the information was not provided to CRD. Customer Dispute - Settled This type of disclosure event involves a consumer-initiated, investment-related complaint, arbitration proceeding or civil suit containing allegations of sale practice violations against the broker that resulted in a monetary settlement to the customer. Disclosure 1 of 1 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGES THAT FROM JUNE 2011 TO OCTOBER 2011 THAT IN CONNECTION WITH THE PORTFOLIO MANAGER'S INVESTMENT STRATEGY, THE REGISTERED REPRESENTATIVE MISREPRESENTED THE RISK OF THAT STRATEGY AND BREACHED HIS FIDUCIARIY DUTIES BY DIRECTING UNSUITABLE AND OVER CONCENTRATED INVESTMENTS AND FAILING TO FOLLOW INSTRUCTIONS. Product Type: Debt-Government Alleged Damages: $267,446.00 Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? Yes Arbitration/Reparation forum or court name and location: FINRA Docket/Case #: 12-00352 Filing date of 01/25/2012 arbitration/CFTC reparation ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. or civil litigation: 9
  • 12. www.finra.org/brokercheck User Guidance Filing date of arbitration/CFTC reparation or civil litigation: 01/25/2012 Customer Complaint Information Date Complaint Received: 02/22/2012 Complaint Pending? No Status: Settled Status Date: 05/31/2013 Settlement Amount: $125,000.00 Individual Contribution Amount: $0.00 Summary: THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS APPROPRIATE. I WAS NOT A NAMED RESPONDENT AND I DID NOT CONTRIBUTE TO THE SETTLEMENT. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 10
  • 13. www.finra.org/brokercheck User Guidance Customer Dispute - Closed-No Action/Withdrawn/Dismissed/Denied This type of disclosure event involves (1) a consumer-initiated, investment-related arbitration or civil suit containing allegations of sales practice violations against the individual broker that was dismissed, withdrawn, or denied; or (2) a consumer-initiated, investment-related written complaint containing allegations that the broker engaged in sales practice violations resulting in compensatory damages of at least $5,000; forgery, theft, or misappropriation; or conversion of funds or securities that was closed without action, withdrawn, or denied. Disclosure 1 of 2 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGES OVERCONCENTRATION OF ACCOUNT IN SHORT TREASURY BOND POSITION. Product Type: Debt-Government Alleged Damages: $0.00 Alleged Damages Amount Explanation (if amount not exact): DAMAGE AMOUNT UNSPECIFIED BUT REASONABLY BELIEVED TO BE ABOVE $5,000. Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? No Customer Complaint Information Date Complaint Received: 09/23/2011 Complaint Pending? No Status: Closed/No Action Status Date: 11/29/2011 Settlement Amount: Individual Contribution Amount: Summary: ©2013 FINRA. All rights reserved. THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS APPROPRIATE. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 11
  • 14. www.finra.org/brokercheck User Guidance i Disclosure 2 of 2 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGES OVERCONCENTRATION OF ACCOUNT IN SHORT TREASURY BOND POSITION. Product Type: Debt-Government Alleged Damages: $0.00 Alleged Damages Amount Explanation (if amount not exact): DAMAGE AMOUNT UNSPECIFIED BUT REASONABLY BELIEVED TO BE ABOVE $5,000. Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? No Customer Complaint Information Date Complaint Received: 10/07/2011 Complaint Pending? No Status: Closed/No Action Status Date: 11/28/2011 Settlement Amount: Individual Contribution Amount: Summary: ©2013 FINRA. All rights reserved. THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS APPROPRIATE. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 12
  • 15. www.finra.org/brokercheck User Guidance Customer Dispute - Pending This type of disclosure event involves (1) a pending consumer-initiated, investment-related arbitration or civil suit that contains allegations of sales practice violations against the broker; or (2) a pending, consumer-initiated, investmentrelated written complaint containing allegations that the broker engaged in, sales practice violations resulting in compensatory damages of at least $5,000; forgery, theft, or misappropriation; or conversion of funds or securities. Disclosure 1 of 5 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGES THE PORTFOLIO MANAGER MISREPRESENTED THE LEVEL OF RISK ASSOCIATED WITH THE MANAGED ACCOUNT(S) INVESTMENT STRATEGY. Product Type: Debt-Government Alleged Damages: $0.00 Alleged Damages Amount Explanation (if amount not exact): DAMAGE AMOUNT UNSPECIFIED BUT REASONABLY BELIEVED TO BE ABOVE $5,000. Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? No Customer Complaint Information Date Complaint Received: 02/05/2013 Complaint Pending? Yes Settlement Amount: Individual Contribution Amount: i Disclosure 2 of 5 Reporting Source: ©2013 FINRA. All rights reserved. Broker Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 13
  • 16. www.finra.org/brokercheck User Guidance Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGED THAT PORTFOLIO MANAGER MISREPRESENTED THE LEVEL OF RISK AND USE OF MARGIN AND LEVERAGE IN MANAGED ACCOUNT FROM 2/2011 TO 9/2011. Product Type: Debt-Government Alleged Damages: $2,400,000.00 Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? Yes Arbitration/Reparation forum or court name and location: FINRA Docket/Case #: 12-03162 Filing date of arbitration/CFTC reparation or civil litigation: 09/10/2012 Customer Complaint Information Date Complaint Received: 09/18/2012 Complaint Pending? Yes Settlement Amount: Individual Contribution Amount: i Disclosure 3 of 5 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGES BREACH OF FIDUCIARY DUTY, BREACH OF CONTRACT, NEGLIGENCE AND MISREPRESENTATION OF THE RISK ASSOCIATED WITH THE FINANCIAL ADVISOR'S INVESTMENT STRATEGY FROM 4/11/11 TO 11/28/11 AND THAT THE SELECTED INVESTMENTS WERE UNSUITABLE FOR THE ACCOUNT. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 14
  • 17. www.finra.org/brokercheck User Guidance THE ACCOUNT. Product Type: Debt-Government Alleged Damages: $1,200,000.00 Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? No Customer Complaint Information Date Complaint Received: 11/28/2011 Complaint Pending? No Status: Evolved into Arbitration/CFTC reparation (the individual is a named party) Status Date: 01/31/2012 Settlement Amount: Individual Contribution Amount: Arbitration Information Arbitration/CFTC reparation claim filed with (FINRA, AAA, CFTC, etc.): FINRA Docket/Case #: 12-00169 Date Notice/Process Served: 01/31/2012 Arbitration Pending? Yes Summary: THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS APPROPRIATE. i Disclosure 4 of 5 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 15
  • 18. www.finra.org/brokercheck User Guidance Allegations: CLIENT ALLEGES THAT ACCOUNT WAS INVESTED TOO AGGRESSIVELY AND AN OVERCONCENTRATION OF ACCOUNT IN SHORT TREASURY BOND POSITION. Product Type: Debt-Government Alleged Damages: $238,000.00 Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? Yes Arbitration/Reparation forum or court name and location: FINRA Docket/Case #: 11-04703 Filing date of arbitration/CFTC reparation or civil litigation: 12/19/2011 Customer Complaint Information Date Complaint Received: 12/30/2011 Complaint Pending? Yes Settlement Amount: Individual Contribution Amount: Summary: THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS APPROPRIATE. i Disclosure 5 of 5 Reporting Source: Broker Employing firm when activities occurred which led to the complaint: J.P. MORGAN SECURITIES LLC Allegations: CLIENT ALLEGED FRAUD, NEGLIGENCE, MISREPRESENTATION, BREACH OF CONTRACT AND BREACH OF FIDUCIARY DUTY. Product Type: Debt-Government ©2013 FINRA. All rights reserved. $1,500,000.00 Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 16
  • 19. www.finra.org/brokercheck User Guidance Alleged Damages: $1,500,000.00 Is this an oral complaint? No Is this a written complaint? Yes Is this an arbitration/CFTC reparation or civil litigation? No Customer Complaint Information Date Complaint Received: 09/24/2011 Complaint Pending? No Status: Evolved into Arbitration/CFTC reparation (the individual is a named party) Status Date: 08/21/2012 Settlement Amount: Individual Contribution Amount: Arbitration Information Arbitration/CFTC reparation claim filed with (FINRA, AAA, CFTC, etc.): FINRA Docket/Case #: 12-02789 Date Notice/Process Served: 08/21/2012 Arbitration Pending? Yes Summary: THE LOSSES WERE THE RESULT OF A RAPID DETERIORATION IN MARKET CONDITIONS. I BELIEVE THAT THE INVESTMENT STRATEGY WAS APPROPRIATE. ON 11/28/2011 THE ORIGINAL CUSTOMER COMPLAINT WAS DENIED. IN AUGUST 2012, HEXTALL FILED AN ABRITRATION WITH FINRA. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 17
  • 20. www.finra.org/brokercheck User Guidance End of Report This page is intentionally left blank. ©2013 FINRA. All rights reserved. Report# 58900-41969 about ROBERT O. KLEIN. Data current as of Friday, September 27, 2013. 18