This is the presentation from our recent business breakfast. This event looked at current collaborative platforms such as SharePoint, Jive, Yammer and how they can fit together to communicate effectively with your employees.

21. The evolution of the Intranet
Nick Matthews
Principal, Customer Success - EMEA
Twitter: @nickomatthews

22. Agenda
› Intranets are evolving
› The rise of voluntary adoption
› Keys to success
› Use cases
› Social Intranets – The art of the possible
› Questions

23. Intranets are evolving
› Staff still require an Online ‘home’ as a place to receive
premium / highly managed content. However...
› They also require a space where the following conditions
are present:
Serendipity Transparency
› And they can access content how they want to:
Asynchronous Ubiquitous

24. Voluntary adoption
› Traditional adoption
Change
Req’s Build Test Launch
Management
› Voluntary adoption Expertise
Location
BU
Olympics
Project Executive
X Engagement

25. The keys to success
Clarity of
Purpose
Lead by
Adapting
Example
Effective Maintaining
moderation Momentum
Integration

26. Use Cases – Where it all starts
1. Competitive Intelligence
2. Events
3. Identifying Expertise
4. Partner Engagement
5. Project Management
6. Strategic Communications
7. Onboarding New Employees
8. Employee Engagement
9. Learning and Development
10. IT Support
11. Manage Internal & External PR
12. Crisis Communication
13. Mergers & Acquisitions
14. Customer Service
15. Sales & Customer Relationships

27. Social Intranets – The art of the possible

28. Making SharePoint social

29. ‘Embedding’ social features

30. How to make it work
› Build upon existing social hotspots within your company
› Pilot it – prove the value first
› Have a plan – it’s not magic!
› Focus on business ownership and executive sponsorship
› Focus on measures

32. Bupa Live case study
Nick Crawford
29 February 2012

33. Rapid business context – the Bupa Group
• Rapid growth through • Customers in 190
acquisition countries, 52,000
• Ambition to be global employees in 11
healthcare partner countries
• Strategy predicated on • Some incompatible IT
collaboration networks
• Diverse range of
employee roles
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34. So we created…
Award for
Excellence 2011
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35. In a nutshell
your career your social life your job at Bupa
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36. Some numbers
4,500 user generated groups
90% work, 10% social
85% of desk based users
50,000 documents uploaded
40,000 comments
25,000 discussion threads
10,000 blogposts
9,000 videos
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37. Increasing evidence of ROI every day – some examples
• Bupa Live survey – Total year 1 cost saving estimate from
10% users surveyed £190,000
• B2C Telesales & Telemarketing Group – “Sales have
increased by 10% in the last year, at least 1% or 2% is
thanks to the team supporting each other on Bupa Live”
• Mobile Development Group – iPhone App development
“we would never have made this kind of progress without
Bupa Live, and we’ve already saved at least £20,000”
• Business Forum - at least £72,000 saved
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38. Highlights from Bupa’s employee engagement survey
+/-
I feel free to communicate upwards through +5.2
+7.7%
Bupa (not just with/via manager)
I feel free to communicate with people across +7.4
+10.5%
Bupa
I am encouraged to discuss and question +5.6
+8.5%
Bupa communications
I have enough say over how I do my work +6.3
+8.9%
My opinions are taken seriously at work +5.7
+8.0%
I am proud to work for Bupa +5.8
+7.7%
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39. Barriers to progress?
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40. Fear #1: “Employees will be distracted by a 'work
facebook', productivity will decrease”
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41. Fear #2: “Management will lose control of the troops”
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42. Fear #3: “Internal Comms will lose control of the message”
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43. Fear #4: “We won't be able to manage all the noise”
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44. Fear #5: “It’s a young person’s game”
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45. Fear #6: “We don't have enough resources”
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46. Fear # 6: “It'll cost a fortune”
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47. Fear #7: “It’s on the web, it’s not secure”
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48. Fear #8: “It’ll be impossible to calculate ROI”
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49. Other obstacles…
• Channel confusion / many other tools out there…
• User capability
• Culture
• IT infrastructure
• ‘Lack of time’
• …
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50. Fear vs time
fear
time
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51. People are finally becoming the platform
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52. Any questions get in touch:
Neil Clayton
Head of Business Development & Marketing
nclayton@viewplc.com
+44 (0) 20 8811 8600
Check out our website – www.viewplc.com