1. Page 1
Learn SEO Techniques
Apixy infotech http://www.Apixyinfotech.com
Learn SEO Techniques
SEO
Digital Marketing
2. Page 2
SEO Tips for Small Business
Apixy infotech http://www.Apixyinfotech.com
3. Page 3
B2B Digital Marketing
Newsletters
PPC
Email
Social Media
White Papers
SEO
Webinars
Sponsorships
Video
Website
Apixy infotech http://www.Apixyinfotech.com
4. Page 4
Forrester Research:
60% of marketers plan to take money away from traditional marketing
and spend it on interactive ads instead
59% of that interactive spend will go towards SEO and PPC
Digital Marketing Trends
Apixy infotech http://www.Apixyinfotech.com
5. Page 5
SEO = Increased Conversions
Source: Forbes Ad Effectiveness Survey June 2009
SEO is the most
effective Online
Marketing tactic
for conversions
62% of B2B
Marketers to
Increase SEM
Budgets in 2010
*eMarketer
Apixy infotech http://www.Apixyinfotech.com
6. Page 6
Search marketing is an important step to create
awareness, nurture and convert leads
Search marketing is an ongoing strategy that must be
refined over time
Pre-Click SEO
Apixy infotech http://www.Apixyinfotech.com
7. Page 7
What Happens With Poor SEO?
What we see
Apixy infotech http://www.Apixyinfotech.com
12. Page 12
Search Engine Optimization
Definition of SEO:
A set of methodologies that make it
easier for search engines to find,
index, categorize and rank web
content.
Apixy infotech http://www.Apixyinfotech.com
13. Page 13
Using keywords important to you, not customers
Content is not reachable by search bots
New content is not added periodically
Content is not organized logically – according to
themes/categories
Keywords missing in content and text links
Low quantity of relevant sites linking in
Not monitoring KPIs and ongoing refinement
Most Common SEO Mistakes
Apixy infotech http://www.Apixyinfotech.com
14. Page 14
If it can be searched on
it can be optimized
Apixy infotech http://www.Apixyinfotech.com
16. Page 16
Keywords show intent:
Broad
Brands
Specifics
Keywords
Research
Consider
Buy
Search Sales Funnel
Apixy infotech http://www.Apixyinfotech.com
17. Page 17
Find the keywords your customers use to find your
products/services:
Brainstorm based on solutions & customer needs
Interview or survey customers
Review current web analytics
Poll sales & customer service staff
Review competitor content
Keywords
Apixy infotech http://www.Apixyinfotech.com
19. Page 19
Keyword Optimization
Optimize for 1-2 phrases
per page
• Title tags
• Headings
• Paragraph titles
• Keywords in body copy
• Anchor text in links
• Image alt text
Apixy infotech http://www.Apixyinfotech.com
20. Page 20
Make it easy for search engines
Search Friendly Website
Easy to
find
& revisit
site
Easy to
crawl links
Site
Architectur
e
Apixy infotech http://www.Apixyinfotech.com
26. Page 26
Digital Asset Optimization
Including Social Media
• Text
• MS Office Docs
• Images
• Video
• Blog/RSS
• Media Coverage
• Social News/Bookmark
Optimize & Promote
Apixy infotech http://www.Apixyinfotech.com
27. Page 27
Link Building Tips
Use keywords in link text
Yes: red widget No: click here
Earn links with great content
Promote on social networks
Link up with marketing partners
Cross link internally
Embed links in news releases
Social bookmark pickups
Syndicate content via RSS
Apixy infotech http://www.Apixyinfotech.com
29. Page 29
Social Media Link Building
Blog
Apixy infotech http://www.Apixyinfotech.com
30. Page 30
KPIs to pay attention to:
Pages indexed
Crawling errors & Webmaster Tools Reports
Rankings relative to your own site over time
Inbound links: quantity, quality, longevity
Keyword referrals from search
Link traffic
Social media citations & traffic
Goal pages & conversions
Search Analytics
Apixy infotech http://www.Apixyinfotech.com
32. Page 32
…and ignite explosive revenue growth.
“In our second year of using Marketo, we now drive significantly more sales
opportunities with the same budget and have increased sales-ready leads by 400%.“
- John Watton, ShipServ VP Marketing and B2B Magazine 2009 Marketer of the Year
...to change the way marketing
and sales work together…
Prioritize and deliver high
quality leads with less effort
Understand and interact with
the hottest leads
Close more business faster
Achieve smarter selling and
higher win rates
• Lowers risk and total cost of
ownership
More than 400 mid-market
and enterprise companies use…
• ‘Best Marketing Automation’ app
by Salesforce customers, ‘08
… Marketo Lead Management
and Marketo Sales Insight…
• Uncompromising solutions for
marketing and sales effectiveness
Introduction to Marketo
Apixy infotech http://www.Apixyinfotech.com
34. Page 34
Establish Permission
Apixy infotech http://www.Apixyinfotech.com
Pros Cons
CAN-SPAM
Only
• Minimal effort
• “Legal” in the eyes of
government regulations
• Grows your database quickly
• Risks poor deliverability score
and bad reputation
• Despite database growth,
relationship quality will not
improve
Single Opt-in
Approach
• Demonstrates a proactive
concern for permission
• Prospects might remember that
they opted in
• Increases deliverability and
sender reputation scores
• Still assumes that just because
prospects requested
information one time, they
want to hear from you again
Double Opt-in
Approach
• Demonstrates the most
concern for privacy and
relevancy
• Subscribers truly want to hear
from you
• Increases deliverability rates
and send reputation scores
• Adds another layer of
complexity and communication
with potential subscribers
• Risks losing subscribers in the
confirmation process
35. Page 35
Content Mapping
Apixy infotech http://www.Apixyinfotech.com
Profiles
Buying Stages
Content
1.Map your existing content
2.Blank cells determine your content roadmap
3.Short content is good! (YouTube approach)
4.Test and optimize
5.Start small, think big and adapt quickly
36. Page 36
Call-to-Action
Lead Scoring on Click-throughs, not Opens
No Form or Pre-populated Form
Progressive Profiling
Apixy infotech http://www.Apixyinfotech.com
37. Page 37
What is Lead Nurturing?
“The process of building
relationships with qualified
prospects regardless of their
timing to buy, with the goal
of earning their business
when they are ready.”
“The art of maintaining
permission to stay in front
of your buyers as they
educate themselves.”
Apixy infotech http://www.Apixyinfotech.com
http://www.marketo.com/resources
38. Page 38
What Lead Nurturing is Not
Sending out an e-newsletter on a
semi-regular basis
Randomly calling leads every six
weeks to see if they are ready to
buy
Blasting your entire database with
a new case study
Offering content that promotes
your company’s products and
services
Apixy infotech http://www.Apixyinfotech.com
39. Page 39
The ROI of Lead Nurturing
Passed to
Sales (<1 mo)
Passed to
Sales (>1 mo)
Total Passed
to Sales
Cost per
Sales Lead
Without
Nurturing
25% 8% 33% $195
With
Nurturing
25% 25% 50% $130
Apixy infotech http://www.Apixyinfotech.com
Source: Actual Marketo data; assumes $65 per prospect
Marketo Results
Prospect to Sales-Ready Lead Conversion
Results: 50% more sales-ready leads
from lead nurturing
40. Page 40
Four Kinds of Lead Nurturing
Apixy infotech http://www.Apixyinfotech.com
41. Page 41
Lead Nurturing & Social Media
Apixy infotech http://www.Apixyinfotech.com
Listen Segment & Target
Notify & Score Interact
42. Page 42
Lead Scoring
Lead scoring is the process of
ranking a lead’s level of interest
and sales readiness according to
a methodology agreed upon by
both marketing and sales.
“A 10% improvement in lead
quality can result in a 40%
improvement in sales
productivity.” – Stu Schmidt, VP
of Solution Sales at Cisco WebEx
Apixy infotech http://www.Apixyinfotech.com
43. Page 43
Lead Scoring
Demographic Scoring
Activity Scoring
Email Click-throughs
Webinar views
Website visits
Social Media mentions
+ More
Apixy infotech http://www.Apixyinfotech.com
44. Page 44
Lead Scoring Optimization
Review scores of won
and lost opportunities
Look at leads that had
high scores but did not
turn into opportunities
Look at scores by
demographic
segments
Review online
behaviors
Apixy infotech http://www.Apixyinfotech.com
In B2B marketing, small changes can mean big differences to the success of marketing programs. But often, we put programs into place and consider them a success just because we meet plan goals, forgetting to take into consideration what more could have been gained if the campaign was optimized. The secret to getting the most out of your campaign is to optimize continually: pre-click, post-click, and post-conversion.
http://www.emarketer.com/Article.aspx?R=1007131
Just a brief introduction to Marketo. Marketo is the leading Marketing Automation provider, helping more than 400 mid-market and enterprise companies change the way marketing and sales work together. I’ve listed here one of my favorite quotes about Marketo, as shared by B2B Magazine’s Marketer of the Year, Jon Watton- he said that in their 2 nd year of using Marketo, they have increased sales read leads by 400% - without any increase in budget.
At this point, there are just two steps left before marketers go back to hunting for the next set of leads. Send a thank you email for registering Pass the lead to sales For the B2B sales and marketing process to really be optimized, the marketer must not stop here. Email Marketing Develop buyer and customer personas and align them with the content in any email messages. Create multiple messages or use dynamic content to ensure the email is sent with information that is important to that persona. Use the same name and email address when sending to ensure the recipient recognizes the email sender. Also keep your emails in the same style as other branded content so the email feels familiar. Each email should have a call-to-action, typically in the form of a link, which will allow you to see if the message resonated with the recipient. Try to limit the number of calls to action so the recipient does not become overwhelmed or miss an important call-to-action. Go beyond following can-spam rules, ensuring that every recipient has opted-in to your email. Make sure to use A/B testing to find the right subject lines, images and content for your buyer personas. Test how emails will render in multiple email clients like Microsoft Outlook, Lotus Notes, Gmail and Hotmail. Also test to see how emails will render on mobile phones.
The bare minimum is to follow the bare minimum of CAN-SPAM, and remarkably, quite a few companies use that strategy. I recommend using the right combination of Single Opt-in and Double Opt-in. Double opt-in is of course the best since it means prospects really want to hear from you; anytime the prospect may not remember giving you permission, I recommend using this approach. The risk with double opt-in is that people’s inboxes are overwhelmed, and you WILL lose out on potential subscribers simply because they get lost in the confirmation process. So, you will need to find the right balance of when to use single opt-in – and regardless, you need to always provide an option to unsubscribe and enforce that option. Regardless of which approach you take, Seth Godin, creator of the concept of Permission Marketing, has an important point to make about this. Since the goal email marketing is building a trusted relationship, you should focus not just on presumed or legalistic permission, but on providing value. As Seth says, real permission is defined as: if you stop showing up, people complain and they ask where you went.
What is Lead Nurturing? “ The process of building relationships with qualified prospects regardless of their timing to buy, with the goal of earning their business when they are ready” “ The art of maintaining permission to stay in front of your buyers as they educate themselves” Content needs to be good enough that they don’t unsubscribe or “emotionally unsubscribe”
Dramatic ROI impact of doing lead nurturing. Actual results form a test in our database. What you see is pretty dramatic. Regardless of people are nurtured or not, 25% of our new leads are ready for sales. But what about the other 75%? Well, regardless some of them will turn to sales, but if we don't nurturing them less than 10% will turn into a sales ready lead. With lead nurturing we see this jump up to 25% leads. This means we pass 50% more leads causing 33% less cost per sales-ready lead.
Seed Nurturing: It starts with Listening: The conversations that happen in social media are really just another form of online body language. They can give as much information as someone's interest or intent as visiting your website. Capturing that information and using it to augment their profiles is the key to making this useful for your organization. Next, use this information to segment and target your prospect. By capturing and using their information to identify what content may be most useful to them will improve your chances of a longer term relationship with this prospect. Next, use this information to interact and score these prospects. Also, you'll be able to keep your sales reps updated on what is happening with their prospects in social media, allowing them to have more relevant conversations. Finally, social media is another way of interacting through our nurturing process- just like email, direct mail, or the phone. But why not social media? We have found this can be really useful for hot prospects who do not respond well to email. A direct message or email through a site like Linkedin may be a better way to connect, pending you send good content, nothing too salesy.
Lead scoring can be even more important that lead nurturing. Remember, every time marketing sends a lead to sales you are engaging a high cost resource to interact- and that’s expensive. Read slide. In a world where sales can cost 20-30% of total revenue, lead scoring is very important.
Demographics- Where the lead came from (pay per click hotter than a trade show) Title, company size, company, industry or other general demographics Bant criteria- budget, authority, need, and timing - this is hard to collect through online forms, so you need to collect some of this through what I’m going to talk about next – activity scoring Demographics share how interested in you are with the prospect, but activity scoring tells you how interested they are in you Activity- what they actually do to measure their interest and engagement do they open the email do they sign up for webinar do they read the blog do they visit pages on the website high value like free trial, a demo, or pricing talking about you social media Getting to the ideal lead score takes time and needs regular maintenance.
Lead Scoring Optimization Review scores of won and lost opportunities. Were these scores where they should have been for these top prospects? Look at leads that had high scores that did not turn into opportunities. Could scoring be improved so that these did not end up appearing a top priority for sales even though they never turned into revenue? Look at scores by demographic segments like region, title, and company to see if demographic scoring is adjusting the score improperly. Look at online behaviors to see if the actions your best leads are taking are being reflected properly in the score.