when we talk Innovation we think of Research & Design more of a Lab Envt...Innovation is much more than that...Vikas Gera now consults his clients on applying innovation...

1. Process Innovation
for
Next Generation Business
Vik G
12th March ,2010
© 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Vikas Gera
Worldwide Quality Head
Global Business Services (Hewlett Packard)

2. Innovation distinguishes betweenInnovation distinguishes between
a leader and a followera leader and a follower

3. Agenda
About HP
Types of Innovation
Process Innovation
Steps for Process Innovation
Process Innovation - IT as a Enabler
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4. HP at a Glance
HP at a glance
• Fortune 9 U.S.
• Fortune 32 Global
• 304,000 employees
• $114.6 billion USD in revenue for FY09
• Operates in approximately 170 countries worldwide
Touching lives every day
• HP manages over 200 data centers, 380,000 servers, 5.4 million desktops, and 17
million IP addressesmillion IP addresses.
• We handle over 68 million credit card accounts and process 3.5 billion transactions
annually.
• We service about 1 billion Medicaid claims and administer $100 billion USD in benefits a
yearyear.
• We book 500 million travel reservations annually.
• Our software examines and stops 1.7 billion spam messages per month.
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5. HP Shared Values
Passion for customers
We put our customers first in everything we do.
Trust and respect for individuals
We work together to create a culture of inclusion built on trust, respect and dignity for all.
Achievement and contribution
We strive for excellence in all we do; each person's contribution is a critical key to our successWe strive for excellence in all we do; each person s contribution is a critical key to our success.
Results through teamwork
We effectively collaborate, always looking for more efficient ways to serve our customers.
Speed and agility
We are resourceful and adaptable, and we achieve results faster than our competitors.
Meaningful innovation
We are the technology company that invents the useful and the significantWe are the technology company that invents the useful and the significant.
Uncompromising integrity
We are open, honest and direct in our dealings.
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6. What is Innovation
Innovation may be defined as exploiting new ideas leading to the
creation of a new product/service or process
We often use the words "creativity" and "innovation" interchangeably but we
should not Creativity is about coming up with ideas while innovation is aboutshould not. Creativity is about coming up with ideas while innovation is about
"bringing ideas to life."
A 2007 Booz Allen study illustrated that the one key characteristic of successful
innovators is that they had a rigorous process for managing innovation including "a
disciplined, stage-by-stage approval process combined with regular measurements
of every critical factor from time and money spent to the success of newof every critical factor, from time and money spent…to the success of new
products and services in the market."
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7. Types of Innovation
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Source: Doblin.com

8. Business Processes are likeBusiness Processes are like
Organisational Orphans

9. Process Innovation – Way Forward
• In the businesses of tomorrow, incremental process improvementp p
will no longer be sufficient
• The needed revolutionary approach must encompass both how a
business is viewed & structured and how it is improved
• Business must be viewed not in terms of functions, divisions or
prod cts b t of ke processes Taking a process approach impliesproducts, but of key processes. Taking a process approach implies
adopting customer’s point of view
• Processes need clear owners that cut across traditional divisions or• Processes need clear owners that cut across traditional divisions or
functions
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10. Steps for Process Innovation
1. Identifying processes for Innovation1. Identifying processes for Innovation
2. Identifying change levers2. Identifying change levers2. Identifying change levers2. Identifying change levers
3. Developing Process Visions3. Developing Process Visions3. Developing Process Visions3. Developing Process Visions
4. Understanding existing processes4. Understanding existing processes4. Understanding existing processes4. Understanding existing processes
5. Designing and prototyping the new process5. Designing and prototyping the new process5. Designing and prototyping the new process5. Designing and prototyping the new process
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11. Process Innovation – IT as a EnablerProcess Innovation IT as a Enabler
Automational Geographical
Informational Integrative
Sequential Intellectual
Tracking Disintermediating
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Analytical

12. Summary
Innovation is exploiting new ideas leading to the creation of a newInnovation is exploiting new ideas leading to the creation of a newInnovation is exploiting new ideas leading to the creation of a new
product/service or/and process
Types Of Innovation –Today’s focus was Process innovation
Innovation is exploiting new ideas leading to the creation of a new
product/service or/and process
Types Of Innovation –Today’s focus was Process innovation
Process Innovation Steps
Process Innovation –IT as a Enabler
Process Innovation Steps
Process Innovation –IT as a Enabler
Reference :
hp.com
Doblin com
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Doblin.com
The new age of Innovation by CK Prahalad &
Process Innovation: Reengineering work through IT by Thomas H Davenport

14. Thank You !Thank You !
Thanks & Questions
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