1. Presented By:
Vikas
13001504032
M.Tech(Mechanical)

2. Contents
 Introduction
 What is Quality?
 History
 Meaning of TQM
 Guru’s of TQM
 Principles of TQM
 Elements of TQM
 Building Block of TQM
 Objectives
 Advantages and Disadvantages of TQM
 Obstacles

3. Introduction
Total – everything and anything that we do.
 Quality – Degree of Excellence a product or service
provides to the customers in present and the future.
Management – Act, art or manner of handling,
controlling, directing etc.
Thus TQMis the act of managing the whole to achieve
Excellence.

4. Quality
Quality is a complex notion and means different things
to different people.
 Quality is meeting customer expectations.
 Quality is fitness for use.
 Quality is the extent to which the customers or users
believe the product or service surpasses their needs
and expectations.
According to ASQ, It is the totality of features and
characteristics of a product or service that bears on its
ability to satisfy customer needs.

5. Why Quality??
 Competition
 Changing Customer
 Changing Product Mix
 Product Complexity
 Higher Level of Customer satisfaction

6. History of TQM
 Before Industrial Revolution, Quality means
Inspection, Reactive in nature
 After World War II, Deming and Juran introduced
quality theory to Japan.
 Next 20 years, USA Managers focused on Marketing,
production quality and financial performance.
 In 1980’s, Quality began to have strategic meaning –
Proactive in nature.
 In 1990’s, Quality management principles started their
way in Service industry.

7. Meaning of TQM
System
Purpose
All persons
Of all divisions
At every level
Management method
Analytical method
1. Quality
2. Cost
3. Environment
4. Delivery
5. Safety

8. Guru’s of TQM
 Kaizen
 Atarimae Hinshitsu
 Kansei
 Miryokuteki Hinshitsu

9. Principles of TQM
1) Quality can and must be managed.
2) Everyone has a customer to delight.
3) Processes, not the people, are the problem.
4) Every employee is responsible for quality.
5) Problems must be prevented, not just fixed.
6) Quality must be measured so it can be
controlled.
7) Quality improvements must be continuous.
8) Quality goals must be based on customer
requirements.

10. Structure of TQM
Continual
improvement
Integration of-
1. Staff
2. Customers
3. suppliers
Quality of-
1. Work
2. Process
3. Enterprise results
Quality of leadership
Learnability
Show consistency

11. Elements of TQM
1.Trust
2.Integrity
3.Training
4.Teamwork
5.Leadership
6.Recognition
7.Communication

12. Implement TQM

13. Building Block of TQM
Suppliers Customers
Materials
Procedure
Method Products
Information Services
People Process
Information
Skill Paperwork
Knowledge
Training
Plant & Equipment
INPUTS
OUTPUTS

14. PDSA
Plan
Continuous
improvement
Do
Study
Act

15. TQM Model

16. Objectives:
 To reduce Cost
 To reduce Wastage
 Team Work
 Effect on Production after implementing TQM

17. Advantages Of TQM
* Improves the quality
* Major decrease in wasted resources.
* Leap in productivity as staff use time more
effectively.
* Products and services are improved.
* Workforce becomes more motivated, as employees
realize their full potential.
* Internal & External Customer Satisfaction

18. Disadvantages of TQM
*extremely demanding of management and staff
time.
* It can become overly bureaucratic and
mechanical, and lead to an emphasis on consistency
of procedures, rather than a focus on improvement,
or the means rather than the end.
* only help if the organization is heading in the
right direction .
* It is not a quick fix. TQM takes years to
implement .
* It can lead to too much attention .

19. Obstacles
• Top management commitment
• Changing Organization Culture
• Improper planning
• Continuous Training & Education