46. Apple has changed mobile payments with sheer
brilliance.
Apple solved a difficult challenge —how to deliver a great customer experience and
converged the experience of digital e-commerce and mobile commerce.
Apple has taken technology that has been around for years — such as tokenization
and NFC — and made it new again.
It was 15 years for debit cards or ATMs to be adopted, and in a year Apple got banks
and payment networks to collaborate
47. Big Tech!
Google announced this morning two strategic partnerships
with Visa and MasterCard aimed at expanding the reach of its
mobile payments service, Android Pay.
48.
49. companies are
realizing they need to
go through banks
instead of trying to go
around banks
“In the early days of Finovate, we
saw more presenters trying to
disrupt the banking model and go
around banks,” says Greg Palmer,
the vice president of Finovate and
host of FinovateFall 2016. Back
then, they were dreaming up
personal financial management
(PFM) tools. “Now, companies are
realizing they need to go through
banks”
54. Executives may be overestimating the success of non-traditional firms in
delivering better customer experiences For example, executives
overwhelmingly believe FinTechs are doing a better job of providing
transparency (37.8%) compared to traditional firms (12.2%). Customers,
however, view traditional firms as doing better.
Source: World Fintech Report 2017
55.
56. Trends:
• Lack of megadeals in North America, Asia closed some
megadeals in Q1-2016
• Decline in payment tech investment activity
• Asia dominates lending tech investment activity, but for how
long?
• The rise of insurtech
• Blockchain investments are gaining momentum
The Pulse of Fintech KPMG
(Q2-2016)
57.
58.
59.
60.
61.
62.
63. FINTECH VS BIGTECH &
PLATFORMIFICATION
BigTech firms, such as social
media, e-commerce, and
telecommunications
companies, represent a
potentially even bigger
disruptive force in financial
services since they have
superior data processing
capabilities and none of the
challenges FinTechs have in
winning over customer trust
99. Earlier this year, chatbots were barely a blip on the tech
world's radar. Then, at Facebook's F8 developer conference in
April 2016, the company announced that its Messenger app
would soon feature chatbots from brands including CNN and
1-800-Flowers. Seemingly overnight, chatbots became the
"next big thing" in tech and the object of endless media
coverage.
100. The top trend at this year’s Finovate: Chatbots for bank
customers, with pseudohumans texting, emailing and
conversing and answering your questions
https://kore.com/finovate-landing/
101.
102. Why
Most
Banks
Should
Not
(Yet)
Roll
Out
Bots
(research
by
Forrester,
published
August
31,
2016)
Today’s
bots
o;en
lead
to
uneven
—
or
worse
—
experiences
for
customers.
Money
is
an
area
where
the
stakes
are
high
—
and
people
are
less
forgiving.
Bots
and
other
AI
services
will
improve
—
but
banks
won’t
drive
this
evoluIon.
Given
these
circumstances,
most
banks
outside
China
will
not
gain
from
invesEng
in
bots
on
third-‐party
plaGorms
in
the
near
term.
Bots
Aren't
Ready
To
Be
Bankers