Laxman Murugappan | Pune Agile Unconference 2017 | Scale Up Consultants

By Laxman Murugappan(Co-Founder : Academy of Customer
Experience Consultancy)
laxman@academyofcustomerexperience.com
@cecxm
Pune Agile Unconference 2017 www.TheAgileProfessionals.com
© 2014-17, Scale Up Pvt. Ltd. All Rights Reserved. www.ScaleUpConsultants.com

This presentation was originally used for the talk “Lego Playshop : Transforming
Pune into a smart city” at the Pune Agile UnConference – Pune (Aug 20, 2017).

Content Summary
 About Academy of Customer Experience
 Safety Rules for Lego Playshop
 Activity 1
 Activity 2
 Demo
 Reflections

Academy of Customer Experience
Playshops are flagship offerings of Academy
of Customer Experience which combines
LEGO SERIOUS PLAY enabled Applied Play
with various frameworks & methodologies
to solve business problems.
Areas we focus upon
 Customer Experience
 Design Thinking
 Service Design
 Innovation
 Process Excellence (BPM)
The power of Customer Experience & Service Design
www.academyofcustomerexperience.com

Safety rule of Lego Playshop
 Don’t Open the Box,
Unless Instructed too
 Think with your Hands
 Listen with your Eyes
 Put your Minds on
Hibernation mode. We
are not going to need them
during the play

Activity 1 : Bridge Building
As a Group, at each table a bridge
• Highest
• Able to hold a minimum of four bottles
Time : 5 Mins

 The Smart Cities Mission is a bold new initiative of the
Government of India to drive economic growth and improve the
quality of life of people by enabling local development and
harnessing technology as a means to create smart outcomes for
citizens
 To provide for the aspirations and needs of the citizens.
 Aim at developing the entire urban eco-system, which is
represented by the four pillars of comprehensive development-
institutional, physical, social and economic infrastructure.
 Pune Smart City proposal won the 2nd prize after bhubaneswar
when the initiative was launched by Govt. of Inda
Activity 2 : Transforming Pune into a Smart City
(the Agile Way)

 Disclaimer : We are in no way working for OR Sponsored by OR
opposing the PMC’s initiative of Pune Smart City.
 This playshop is just a hypothetical approach of simulating a
Project of this complex scope and see how we can execute in
an agile way
 All ideas discussed & argued here are just for the knowledge
perspective. Neither we, nor the participants, nor the
organizers & sponsors will own any of these ideas.
(the Agile Way)

 Each table will act as one single team
 Amongst each team, decide one person to act as Scrum Master,
One Product Owner, others are development team
 Each Table will be given one Objective of the Smart City
initiative of Pune Municipality
 You need to come up with an Agile approach of solving this
Objective and executing the projects as part of the objective.
(the Agile Way)
Instructions

 Create a Product Backlog
 There will be 3 rounds
 Each round will have one standup meeting
 Each round will be of 8 mins.
 3.5 of work +
 1 Min of Standup Meeting +
 3.5 Mins of work again
 Scrum Master to ensure these timings are adhered to in the team
 During 1 Min Standup meeting, NOBODY IS ALLOWED TO TOUCH
THE LEGO BRICKS
(the Agile Way)
Instructions

 The last round has to include last 2 mins of demo preparation
 Questions to look at during the Standup Meeting :
 What have we built so far ?
 What will we build next ?
 Are there any Impediments ?
(the Agile Way)
Instructions

(the Agile Way)
Table Number Smart City Objective to solve
Table 1 Road Infrastructure
Table 2 Affordable housing
Table 3 Customer Care for the city
Table 4 River water cleaning
Table 5 Startup zone
Table 6 Transit Hub
Table 7 Energy Infrastructure
http://www.punesmartcity.in/

Objective for Table 1 : Road Infrastructure
 Road & Road Widening : seamless
smooth transportation and
interconnectivity is critical
 Redesign of Streets : Infrastructure for
pedestrians, cyclists and differently
abled, safety of non-motorized citizens
 Footpath’s Retrofit : footpath should
not have utility supports like electric
poles etc hindering the thoroughfare,
accessible through a combination of
zebra crossings
 Bus Stops : making the wait
comfortable/less arduous for citizens
and secondly ensuring complete
availability of information at the bus
stop

Objective for Table 2 : Affordable Housing
 Make Pune slum-free by 2025
 Constructing 20,000 affordable houses
every year, for the next 10 years.
 Making all houses provided with basic
amenities like water, electicity,
telephone line, zone/ward allocation
for ration facilities, sewage linking.
 Accordingly Planning for public services
like schools, hospitals, fire stations,
Electricity Grid etc

Objective for Table 3 : Customer Care
 Online billing of services : Water ,
Electricity, Sewage, Garbage, internet etc
 Website, IVR for all services.
 Smart metering of utility.
 single point of contact for grievances,
enquiries for all services
As on records there are
110,000 residential connections
42,650 commercial connections
This is just 50% of all connections.
 Recording & Classify each connection
appropriately (domestic, commercial,
education, industrial etc.) is an important
prerequisite to be done

Objective for Table 4 : River Water Cleaning
 Stop pollution of river water through
sources as dumping of garbage, release
of untreated sewage and effluents and
several other sources of pollution
 River beautification
 Remove weeds & Garbage
 Build alternative sewage capacity which
is sufficient enough to collect the year
on year increasing sewage and hence
avoid dumping them into the river

Objective for Table 5 : Startup Zone
 Attract investors & make infrastructure
provision for creation of a couple of
incubators, accelerators and early-
stage venture capital (VC) funds.
 An 8-acre area to develop a start-up
zone has been earmarked, but it has to
be develop, to create a culture of
innovation and promote mixed-use
development
 The startup zone should enhance
entrepreneurship which would lead to
create at least 40,000 to 45,000 jobs
creation till 2020.

Objective for Table 6 : Transit Hub
 facilitate long distance commute, a
multi-modal transit hub will be created,
should have capacity to accommodate
100 buses
 Would include the MSRTC charting out
the routes operating out of the transit
hub
 Operations of inter-state & inter-city
buses,
 BRT Feeder buses system to be created
by coordinating with PMC, PCMC &
PMPML
 Multi level Car Parking to handle the
incoming & outgoing passengers

Objective for Table 7 : Energy Infrastructure
 Non – Motorized Transport
 Pedestrian only zones with pedestrian
plazas, street vendors
 For tourist attractions, offering the
citizens an avenue for engagement and
enjoyment
 Waste Water Recycling : Improve waste
water capacity to treate sewage water
and recylce them back into the usage by
society
 Storm water use : Storm water drainage
to drain high peak flows away & reuse
them
 Rain Water Harvesting : To ease the water
crisis rainwater harvesting project is
important to manage 24x7 water supply to
the city through out the year

Round 1
3.5 Mins of Work
1 Mins of Standup meeting
3.5 Mins of Work
Time : 8 Mins

Round 2
3.5 Mins of Work
3.5 Mins of Work
Time : 8 Mins

Round 3
3.5 Mins of Work
1.5 Mins of Work
2 Mins of Demo Preparation
Time : 8 Mins

 2 Mins per team
Activity 2 : Demo
Demo only on the Model & Sticky Notes which you have prepared
Anything not on the table will not be part of the Demo
Time : 14 Mins
Table Number Smart City Objective to solve
Table 1 Road Infrastructure
Table 2 Affordable housing
Table 3 Customer Care for the city
Table 4 River water cleaning
Table 5 Startup zone
Table 6 Transit Hub
Table 7 Energy Infrastructure

Reflections
 Which values of the Agile Values were
adhered to
 Did the Team deliver value?
 Have they delivered what is most
important for the citizens ? will the
citizens be happy with the value
delivered?
 Is it immediately deployable & usable
by citizens?

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Laxman Murugappan | Pune Agile Unconference 2017 | Scale Up Consultants

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