Business Agility with Robotic Process Automation | Madan Upadhyay | Pune Agile Unconference 2017 | Scale Up Consultants

By Madan Upadhyay (RPA Evangelist)
Upadhyay.madan@gmail.com
Pune Agile Unconference 2017 www.TheAgileProfessionals.com
© 2014-17, Scale Up Pvt. Ltd. All Rights Reserved. www.ScaleUpConsultants.com

Business Agility with Robotic Process Automation
 Business Agility in Digital Era
 Robotic Process Automation
 Industry Use cases
 Q & A

Business Agility
Optimize
Key
Business
Process
Enable Plug
& Play
Increase
Operational
Efficiency
Maximize
Business
Flexibility
Business
Agility
Streamline
business processes
Eliminate / reduce
manual
intervention
Increase customer
/ employee
satisfaction
Increase customer
retention
Support new
business process
without costly
engineering efforts
Adopt to new
technology quickly
Integrate external
process quickly
Reduce Cycle Time
Reduce manual
errors and rework
Increase bottom
line efficiency
Increase call
center efficiency
Increase top line
profitability
Quickly adapt to
new opportunities
and geographies
Leverage current
assets and
capabilities across
the enterprise
Speed to Market
Sustainable
scalability
Ability to
configure assets
and operations
quickly

Robotic Process Automation
Digital Workforce = Virtual FTE
Software technology that enable us to
create rules and logics to effectively
mimic user’s action on a computer
thereby interacting with different
software systems at GUI or presentation
layer, at the same level as a “human”
user of the system.

Characteristics

Benefits
 Processing costs reduced by up to 60%.
 Work effort reductions of 30%–60%.
 Short payback period (~six months).
Cost Saving Productivity Boost
 Average handling time reduced by up to 75%.
 24/7 robotic workforce.
 Quick scalability.
 Morale boost for human workforce.
Reduced Business Risk
 Controls are embedded into the platform.
 Processes are run in a predefined manner with a
complete audit trail.
 User permissions allow segregation of duties.
Improved Quality
 Accurate processing - eliminating human error rate.
 Proactive monitoring rather than historical reviews.
 Consistency and standardization of processes.

Visualize with example

Best Use
Data entry
scenario
Straight
through
processing
Virtual
Integration
between
different
systems
Reporting to
data
extracting
and reporting
requests
Ruled based
decision
making

Industry Use cases
Insurance
• Client profile
updates
• Application
Processing
• New Business
Automation
• Underwriting
processes
• Policy
administration
and servicing
• Common
Queries
Resolution
Process
• Claims
processing
Financial Services
• Requests for
overdraft
protection
• Exception
processing
(overrides for
high-value
customers or
low-risk
transactions)
• Statement
reconciliation
• Credit card
applications
• Dispute
resolution
Healthcare
• Patient
registration
• Provider
credential
verification
• Member
eligibility and
billing
Human Resources
• Work force
management
• Benefits
administration
• On boarding
• System access
and setup
• Compliance
reporting
Miscellaneous
• Change of
address
• Fraudulent
account
closing
• Customer
complaints
processing
• Data cleansing
• Straight-
through
processing of
customer
orders
• Order updates
• Shipping
notifications

Please reach out to us on: Contact@ScaleUpConsultants.com
www.ScaleUpConsultants.com
https://www.linkedin.com/company/scale-up
https://twitter.com/ScaleUpPune
https://www.facebook.com/ScaleUpConsultants
https://plus.google.com/117837859519308773805/posts
https://www.youtube.com/channel/UCoCca2D-Wyof3fbS6vIdjRg/playlists

Definition - Robotic Process Automation
Wiki - A software technology that enable us to create rules and logics to effectively
mimic user’s action on a computer thereby interacting with different software systems
at GUI or presentation layer, at the same level as a “human” user of the system.
AA - Automate any business process with intelligent, scalable software robots.
BP - Robotic Process Automation provides organizations with an agile digital workforce that
follows rule-based business processes and interacts with the systems in the same way that
existing users currently do

When Lean meets RPA
 Reducing waste and improving quality
 Increasing more capacities by speeding up the processing
 Reducing inventory and Streamlining the process work flow
 Reducing costs

Threat with RPA
 Gartner - Automation will Trim 1.4 Million Global Services
Jobs by 2021
 HfS Research – IT sector to lose 6.4 lakh "low-skilled" jobs
to automation by 2021: A DECLINE OF 14%
 Indian IT to shed half a million jobs by 2021
 Research by Oxford University and Deloitte finds 77%
probability of ‘repetitive and predictable’ roles being
automated

Opportunity with RPA
 RPA Market Size Projected To Reach $8.75 Billion By 2024 - anticipated to grow at a CAGR of over 60%
from 2016 to 2024
 RPA is the next big thing in the BPO and ITO outsourcing industries
 Asia Pacific is expected to witness high growth in the coming years in line with the growth of RPA
services market in India
 RPA is expected to see a compounded annual growth rate of about 60.5 percent worldwide through
2020.

Business Agility with Robotic Process Automation | Madan Upadhyay | Pune Agile Unconference 2017 | Scale Up Consultants

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Business Agility with Robotic Process Automation | Madan Upadhyay | Pune Agile Unconference 2017 | Scale Up Consultants