2. Presentation summary
1.Why...
o proposal rationale
2.What...
o change benefits
3.How...
o align linkage between people, process, and
technology in support of corporate strategy
3. Why a new platform?
Legacy systems have become unwieldy
• current business software is monolithic (non-service based
architecture)
o reporting, auditing, and general management tasks have become
nightmare excel projects
o simple integration tasks result in significant (expensive) build cycles
• Build-in-house vs. buy dilemma...(predominance of build...)
o lack of internal development resources has produced a stable of
low quality, hard to use applications
o absence of formal design/build road map does not support
alignment of IT investment and corporate strategy
• Poor quality of existing vendors
o external vendor selection to date has ignored best-in-breed global
offerings in favor second rate solutions
4. A better (new) platform changes all of this...
A best in breed/industry leading solution offers proven,
ready-to-use software
• in buying vs. building, IT resources can be leveraged to accelerate
speed-to-market tactics
• A SOA (service oriented architecture) business platform offers simple
and fast integration, and is easily scaled to meet business growth
• Industry leading solutions offer easy to use software, built-in reporting
and user management modules, and adherence to industry standards,
e.g. OpenTravel Alliance, OpenAxis Group.
• Partnering with a leading vendor reduces risks and enhances overall
customer - vendor relationship
o vested interest in customer success, established support practice
and tools, long term vision and business practices to underpin
customer's strategic plans/goals
5. Linking people, process, technology
Our core business is sourcing, marketing, and selling travel
products and services
• eliminate duplicate software applications and unnecessary manual data
entry and other menial (no value add) tasks
• change our focus from a booking-centric one to a customer-centric one
• place just a much importance on profitability as on revenue
o measure and track where we make the most money, and who are
our most valuable customers and partners (and where they are)
• promote and reward employees for entrepreneurial
o develop new products and services, find new and innovative ways of
promoting and selling, and closely managing (listening) to our sales
channels
6. conceptual platform & potential vendors
Vendors/solution Vendors/solution
s: Aggregation/distribution Web content
s:
•Openjaw platform management
• SDLTridion
•
Pass • Fatwire
consulting
Vendors/solution Customer/partner Vendors/solution
ERP/accounting and s:
s: relationship
•
Salesforce management
finance • SAP
•
Dynamics • Navision
•
OpenCRX* • OpenCRX*
*OpenCRX – open source CRM/ERP business suite