The objective of a good training program is adoption and excellent field execution. This presentation is about how to use a combination of traditional training deliverables and old school psychology to gain user buy-in and achieve a successful launch. We’ll talk about how my company uses cartoons and countdowns to ensure that users seek out training and have a stake in adoption and field execution excellence. Whether we create video, user assistance, classroom training, or documentation, what we really want is a group of folks who use the product to do an excellent job with little or no effort and make no mistakes. Creating good training is less about the deliverable and more about building the right relationship.

1. CreatingTension inTraining IncreasesAdoption
Presented byViqui Dill,
STC Senior Member
#InterChange2016 #STC16 @viqui_dill

2.  Who is this?
5/21/2016 2| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

3.  Who is this?
5/21/2016 3| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

4.  Who is this?
5/21/2016 4| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

5.  Who is this?
 Mercury 7
 They have the
right stuff
 and so do you
5/21/2016 5| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

6.  Who is this?
 Viqui Dill in a happy place
Chicago #STC12
▪ Washington DC –
Baltimore chapter
▪ IDL SIG
▪ STC CAC
▪ Nom Comm
5/21/2016 6| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
https://www.flickr.com/photos/rhoughton/7271872924/in/album-72157629884857834/

7.  Chasing down engagement
 The challenge
 The team
 The process
 The results
 The party!
5/21/2016 7| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

8. From current reality to vision in 60 days

9.  Current reality
 Cabinets
▪ Kitchens
▪ Baths
 9 Manufacturing plants
 14 Builder service centers
 4 Corporate offices
 Sales reps
https://www.facebook.com/ShenandoahCabinetry5/21/2016 9

10.  Third party software
 Timekeeping for all employees
 Mistakes show up in paychecks
5/21/2016 10| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

11.  No travel budget
 27 locations
https://www.google.com/maps/d/edit?mid=zTS9QbQGxnrs.kig2qczqEvxs&usp=sharing
5/21/2016 11| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

12.  Everyone’s computer has to change
 Updating Java breaks the old system
 Not updating Java breaks the new system
 Demo computers for training and testing
hard to find
5/21/2016 12| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

13. Organizing evangelists

14.  Wide range of skills
 HR
 Payroll
 IT
 Office Managers
 General Managers
5/21/2016 14| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

15.  27 locations
 + remote
 Publicity,
publicity,
publicity
5/21/2016 15| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

17.  We used every channel possible
 Online help
 How-to instructions
 Books for the training crew
 Training package for the training crew
 Person to person with evangelists
 Weekly email to 2,200
 Posters everywhere
5/21/2016 17| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

18.  The Museum
 Online help
 Searchable
 Findable
 Robust
 Not engaged
< Back to resources > Forward to results
5/21/2016 18| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

19. < Back to resources > Forward to results
5/21/2016 19| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

20.  Defending the online help
 Better for level 2 learning
▪ Just in time for non-intuitive tasks
▪ Contains our internal procedures
 Built long before the rollout in response to IT
survey feedback
▪ Well received at the time
< Back to resources > Forward to results
5/21/2016 20| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

21. < Back to resources > Forward to results
5/21/2016 21| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |
 Step by step with screenshots
 Printable
 8 personas
 Specific to
the task
 What’s new
 Pro tips

22.  Organize so the trainers have it easy
 31 trainer manuals
 Training materials also online
5/21/2016 22
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

23.  Organize so the trainers have it easy
 31 trainer manuals
 Training materials also online
5/21/2016 23
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

24.  Train the trainers
 Excellent icebreaker about test pilots
 Hands on
 Power point for structure
 Demo PCs with Java
5/21/2016 24
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

25.  Everyone loves a Champion
5/21/2016 25
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

26. Why are champions important?

27.  Countdown to launch
 Tension as the day approaches
 3 things to know each week
 More next week
5/21/2016 27
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

28. 5/21/2016 28
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

29. 5/21/2016 29
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

30. 5/21/2016 30
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

31. 5/21/2016 31
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

32. 5/21/2016 32
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

33. 5/21/2016 33
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

34. 5/21/2016 34
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

35. 5/21/2016 35
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

36. 5/21/2016 36
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

37. 5/21/2016 37
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

38. 5/21/2016 38
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

39. 5/21/2016 39
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

40. 5/21/2016 40
< Back to resources > Forward to results
| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

42. 5/21/2016 42| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

43. 5/21/2016 43| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

44. 5/21/2016 44| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

45. 5/21/2016 45| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

46. Only
1,432 days
until …
Halloween 2015
5/21/2016 46| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

58. 5/21/2016 58| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

60.  Chasing down engagement
 Build a big big team
▪ And support them
 The multi format process
 The boring/awesome results
 The party!
5/21/2016 60| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

61.  Bio
http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/
 Blog
https://viquidill.wordpress.com/
 Email
social_media@stcwdc.org
 @viqui_dill
https://twitter.com/viqui_dill
 Linked In
http://www.linkedin.com/pub/viqui-dill
 Facebook
https://www.facebook.com/viqui.dill
5/21/2016 61| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |