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Marketing’s Move to Predictive Social Analytics

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Viralheat
Viralheat

Sally Lowery VP of Marketing at Appia, Jeff Revoy CEO of Viralheat and Carra Manahan Marketing Programs Specialist at Marketo discuss the new technologies marketers use to targets potential clients on social media.

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© 2013 Marketo, Inc. Marketo Proprietary and Confidential Marketing’s Move to Predictive Social Analytics #LaunchPoint Sally Lowery, Appia Jeff Revoy, Viralheat Carra Manahan, Marketo
© 2013 Marketo, Inc. Marketo Proprietary and Confidential Your Speakers Sally Lowery VP, Marketing Appia Jeff Revoy President & CEO ViralHeat Carra Manahan Marketing Programs Specialist Marketo
Page 3 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Quick Housekeeping • Chat box is available if you have any questions • There will be time for a Q&A at the end • We will be recording the webinar for future viewing • All attendees will receive a copy of the slides and the recording of today’s webinar • Twitter hashtag: #LaunchPoint
Page 4 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Predictive Social Behavior The Marketer’s View
Page 5 © 2013 Marketo, Inc. Marketo Proprietary and Confidential About Viralheat Comprehensive social media management Social and Enterprise integrations Patented, real- time data, sentiment and analytics 1B+…mentions per day Explosive Growth
Page 6 © 2013 Marketo, Inc. Marketo Proprietary and Confidential In The Beginning
Page 7 © 2013 Marketo, Inc. Marketo Proprietary and Confidential It Was Easier to Target Customers First online display banner ads delivered October 1994. First ad on Facebook ran from Y2M in 2004.
Page 8 © 2013 Marketo, Inc. Marketo Proprietary and Confidential 2008 Today *Enterprise social media marketing spend will grow to $8 Billion by 2016 - Forrester The $8 Billion Dollar Shift - the Customer Funnel $8B by 2016*
Page 9 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Customer Funnel
Page 10 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Social Blind Spot
Page 11 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Customer Challenges • Identifying • Targeting • Measuring
Page 12 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Social Management for Marketing Managers Enterprise Integration for Marketing Executive CRM Management MARKETO Zendesk Google Analytics API - Data Management Publish Engage AmplifyAnalyze Monitor Viralheat Product Architecture
Page 13 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 14 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 15 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Twitter Processor Facebook Processor Instagram LinkedIn Social Signals
Page 16 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Social Signals API Synching and Matching Customer Contact Database Social Actions Contact Details API Social Signal provide a more complete view of existing leads and customer preferences
Page 17 © 2013 Marketo, Inc. Marketo Proprietary and Confidential So, how do we get there?
Page 18 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Predictive Social Analytics & the Marketing Funnel Social traditionally has been at the top of the funnel, but predictive social analytics can dramatically improve conversion in all channels Predictive Social Analytics
Page 19 © 2013 Marketo, Inc. Marketo Proprietary and Confidential 1.Case Study – Identifying
Page 20 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 21 © 2013 Marketo, Inc. Marketo Proprietary and Confidential You don’t always need to burn time on new ideas.
Page 22 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 23 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 24 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 25 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 26 © 2013 Marketo, Inc. Marketo Proprietary and Confidential 2. Case Study – Targeting
Page 27 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Targeting Can Be Challenging…
Page 28 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Remarketing / Automation • Predictive Social Communication gives marketers an opportunity to automate long term messaging: • #IMENGAGED – Average engagement time in the US is 13-16 months • Purchase Considerations: o Location o Dress o Invitations o Flowers o Honeymoon / Travel o Ring o Gifts
Page 29 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Life Changing Event
Page 30 © 2013 Marketo, Inc. Marketo Proprietary and Confidential What’s Our Wedding Pool? Tracked Keywords and Hashtags: #imengaged #justengaged #wereengaged #engaged #isaidyes #shesaidyes "I'm engaged”
Page 31 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Engagement Trends Viral Post
Page 32 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Wedding Crashers Engage quickly and directly with users.
Page 33 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Related Influencers Influencers to build relationships with. Related Keywords for accurate copy.
Page 34 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Engagement Influencers Each influencer report includes: • Instagram handle • Number of followers • Profile description • Post URL • Profile image URL • Total posts Download detailed influencer reports for up to 150 influencers for any specified time period. Reports can be pulled for influencers based on impact and volume.
Page 35 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Twitter Trends What’s This?
Page 36 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Ashton Kutcher Effect
Page 37 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Lead Drilldown Increased Lead Generation.
Page 38 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Wedding Talk The waitress asked if I was done with that, and I said yes, but I’m married to it! The Perfect Couple #Engaged!
Page 39 © 2013 Marketo, Inc. Marketo Proprietary and Confidential New Lead Opportunities
Page 40 © 2013 Marketo, Inc. Marketo Proprietary and Confidential New Lead Opportunities
Page 41 © 2013 Marketo, Inc. Marketo Proprietary and Confidential New Lead Opportunities
Page 42 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
Page 43 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Appia at a Glance
Page 44 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Market Story • 2 Million Apps Across Google Play & App Store • More than 400 mobile ad networks • Defining our differentiation in the market for developers
Page 45 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Role of Social Media • Understand the pain points of the publisher self- service developer • Competitor wins and fails • Resonating conversation threads o eCPMs o High Fill Rates o Competitive Ad Types o Easy to integrate o Responsive Support
Page 46 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Turn Insights Into Programs
Page 47 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Complete the Lifecycle
Page 48 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Programs That Keep the Story Going • Welcome Program • Site Creation/Site Activation • Revenue Milestones • Nurture • Support
Page 49 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Welcome Program • Signup -> Activation Campaign • Account Active -> Getting Started Campaign • Day 2 -> About Via • Day 5 -> Driving Monetization • Day 30 -> Survey • More Than 3 Days No Login -> Help Campaign • No Impressions 10 Days -> Help Campaign
Page 50 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Site Creation • App/Site Created • App/Site Activated • No App/Site Created in 3 Days • No App/Site Created in 10 Days
Page 51 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Revenue Milestones • First Day of Revenue • $100 in Revenue • $500 in Revenue • No Revenue in 14 Days • No Revenue in 30 Days
Page 52 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Nurture • Monthly Reporting • Content • Whitepapers • Webinars • Infographics • Case Studies
Page 53 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Support
Page 54 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Ongoing Story • Reacting to Conversations in Market • Competitor wins and fails • Ongoing active dialogue in competitor community
Page 55 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Campaign Results • Since launch 1/23/14 • Signed 438 new self-service publishers • More than 2,000 installs • Fall-Off Learnings • Glean from Marketo those that are out of flow • Glean from Viral Heat indicators of out of flow • Optimize • Have added 8 new campaigns since launch
Page 56 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Q&A
Page 57 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Sally Lowery VP, Marketing Appia Jeff Revoy President & CEO ViralHeat Carra Manahan Marketing Programs Specialist Marketo
© 2013 Marketo, Inc. Marketo Proprietary and Confidential Thank you!

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Marketing’s Move to Predictive Social Analytics

  • 1. © 2013 Marketo, Inc. Marketo Proprietary and Confidential Marketing’s Move to Predictive Social Analytics #LaunchPoint Sally Lowery, Appia Jeff Revoy, Viralheat Carra Manahan, Marketo
  • 2. © 2013 Marketo, Inc. Marketo Proprietary and Confidential Your Speakers Sally Lowery VP, Marketing Appia Jeff Revoy President & CEO ViralHeat Carra Manahan Marketing Programs Specialist Marketo
  • 3. Page 3 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Quick Housekeeping • Chat box is available if you have any questions • There will be time for a Q&A at the end • We will be recording the webinar for future viewing • All attendees will receive a copy of the slides and the recording of today’s webinar • Twitter hashtag: #LaunchPoint
  • 4. Page 4 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Predictive Social Behavior The Marketer’s View
  • 5. Page 5 © 2013 Marketo, Inc. Marketo Proprietary and Confidential About Viralheat Comprehensive social media management Social and Enterprise integrations Patented, real- time data, sentiment and analytics 1B+…mentions per day Explosive Growth
  • 6. Page 6 © 2013 Marketo, Inc. Marketo Proprietary and Confidential In The Beginning
  • 7. Page 7 © 2013 Marketo, Inc. Marketo Proprietary and Confidential It Was Easier to Target Customers First online display banner ads delivered October 1994. First ad on Facebook ran from Y2M in 2004.
  • 8. Page 8 © 2013 Marketo, Inc. Marketo Proprietary and Confidential 2008 Today *Enterprise social media marketing spend will grow to $8 Billion by 2016 - Forrester The $8 Billion Dollar Shift - the Customer Funnel $8B by 2016*
  • 9. Page 9 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Customer Funnel
  • 10. Page 10 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Social Blind Spot
  • 11. Page 11 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Customer Challenges • Identifying • Targeting • Measuring
  • 12. Page 12 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Social Management for Marketing Managers Enterprise Integration for Marketing Executive CRM Management MARKETO Zendesk Google Analytics API - Data Management Publish Engage AmplifyAnalyze Monitor Viralheat Product Architecture
  • 13. Page 13 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 14. Page 14 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 15. Page 15 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Twitter Processor Facebook Processor Instagram LinkedIn Social Signals
  • 16. Page 16 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Social Signals API Synching and Matching Customer Contact Database Social Actions Contact Details API Social Signal provide a more complete view of existing leads and customer preferences
  • 17. Page 17 © 2013 Marketo, Inc. Marketo Proprietary and Confidential So, how do we get there?
  • 18. Page 18 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Predictive Social Analytics & the Marketing Funnel Social traditionally has been at the top of the funnel, but predictive social analytics can dramatically improve conversion in all channels Predictive Social Analytics
  • 19. Page 19 © 2013 Marketo, Inc. Marketo Proprietary and Confidential 1.Case Study – Identifying
  • 20. Page 20 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 21. Page 21 © 2013 Marketo, Inc. Marketo Proprietary and Confidential You don’t always need to burn time on new ideas.
  • 22. Page 22 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 23. Page 23 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 24. Page 24 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 25. Page 25 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 26. Page 26 © 2013 Marketo, Inc. Marketo Proprietary and Confidential 2. Case Study – Targeting
  • 27. Page 27 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Targeting Can Be Challenging…
  • 28. Page 28 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Remarketing / Automation • Predictive Social Communication gives marketers an opportunity to automate long term messaging: • #IMENGAGED – Average engagement time in the US is 13-16 months • Purchase Considerations: o Location o Dress o Invitations o Flowers o Honeymoon / Travel o Ring o Gifts
  • 29. Page 29 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Life Changing Event
  • 30. Page 30 © 2013 Marketo, Inc. Marketo Proprietary and Confidential What’s Our Wedding Pool? Tracked Keywords and Hashtags: #imengaged #justengaged #wereengaged #engaged #isaidyes #shesaidyes "I'm engaged”
  • 31. Page 31 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Engagement Trends Viral Post
  • 32. Page 32 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Wedding Crashers Engage quickly and directly with users.
  • 33. Page 33 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Related Influencers Influencers to build relationships with. Related Keywords for accurate copy.
  • 34. Page 34 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Engagement Influencers Each influencer report includes: • Instagram handle • Number of followers • Profile description • Post URL • Profile image URL • Total posts Download detailed influencer reports for up to 150 influencers for any specified time period. Reports can be pulled for influencers based on impact and volume.
  • 35. Page 35 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Twitter Trends What’s This?
  • 36. Page 36 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Ashton Kutcher Effect
  • 37. Page 37 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Lead Drilldown Increased Lead Generation.
  • 38. Page 38 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Wedding Talk The waitress asked if I was done with that, and I said yes, but I’m married to it! The Perfect Couple #Engaged!
  • 39. Page 39 © 2013 Marketo, Inc. Marketo Proprietary and Confidential New Lead Opportunities
  • 40. Page 40 © 2013 Marketo, Inc. Marketo Proprietary and Confidential New Lead Opportunities
  • 41. Page 41 © 2013 Marketo, Inc. Marketo Proprietary and Confidential New Lead Opportunities
  • 42. Page 42 © 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • 43. Page 43 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Appia at a Glance
  • 44. Page 44 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Market Story • 2 Million Apps Across Google Play & App Store • More than 400 mobile ad networks • Defining our differentiation in the market for developers
  • 45. Page 45 © 2013 Marketo, Inc. Marketo Proprietary and Confidential The Role of Social Media • Understand the pain points of the publisher self- service developer • Competitor wins and fails • Resonating conversation threads o eCPMs o High Fill Rates o Competitive Ad Types o Easy to integrate o Responsive Support
  • 46. Page 46 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Turn Insights Into Programs
  • 47. Page 47 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Complete the Lifecycle
  • 48. Page 48 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Programs That Keep the Story Going • Welcome Program • Site Creation/Site Activation • Revenue Milestones • Nurture • Support
  • 49. Page 49 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Welcome Program • Signup -> Activation Campaign • Account Active -> Getting Started Campaign • Day 2 -> About Via • Day 5 -> Driving Monetization • Day 30 -> Survey • More Than 3 Days No Login -> Help Campaign • No Impressions 10 Days -> Help Campaign
  • 50. Page 50 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Site Creation • App/Site Created • App/Site Activated • No App/Site Created in 3 Days • No App/Site Created in 10 Days
  • 51. Page 51 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Revenue Milestones • First Day of Revenue • $100 in Revenue • $500 in Revenue • No Revenue in 14 Days • No Revenue in 30 Days
  • 52. Page 52 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Nurture • Monthly Reporting • Content • Whitepapers • Webinars • Infographics • Case Studies
  • 53. Page 53 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Support
  • 54. Page 54 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Ongoing Story • Reacting to Conversations in Market • Competitor wins and fails • Ongoing active dialogue in competitor community
  • 55. Page 55 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Campaign Results • Since launch 1/23/14 • Signed 438 new self-service publishers • More than 2,000 installs • Fall-Off Learnings • Glean from Marketo those that are out of flow • Glean from Viral Heat indicators of out of flow • Optimize • Have added 8 new campaigns since launch
  • 56. Page 56 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Q&A
  • 57. Page 57 © 2013 Marketo, Inc. Marketo Proprietary and Confidential Sally Lowery VP, Marketing Appia Jeff Revoy President & CEO ViralHeat Carra Manahan Marketing Programs Specialist Marketo
  • 58. © 2013 Marketo, Inc. Marketo Proprietary and Confidential Thank you!