2. Contents
Description
What Constitutes Process Maturity
Process Maturity+ Framework
Process Maturity+ Rating
Process Maturity+ Reports
3. Description
Software Industry has technically advanced a lot and new methods and techniques dominates the
industry by every new day. In this changing world the heavy weight processes and
models/standards are more of rituals than contributing factors. The industry needs lighter, faster to
deliver processes with high quality.
Software Process Maturity+ is a framework designed with the understanding of the current
technology advancements and lighter processes in mind. This framework consists of Processes for
Development, maintenance and Agile development lifecycles. It also consists of Practices relevant
to these areas under each processes. This framework offers maturity levels that are natural in a
organizations’ growth. Every start up organization would expected to naturally adopt processes in a
manner, in which its described in this framework.
Apart from that the “+” symbol indicates, that first time Non functional aspects of processes and
business alignment Study is added as part of a framework in a detailed manner with sufficient
insights. Though there are models which has similar concept of Business alignment study, but they
don’t have them at lesser maturity levels.
4. Benefits
Organization’s can benefit a lot by developing processes given as per this framework
Agile Projects can have streamlined processes for better delivery
Maintenance projects will get greater benefits, as the key services areas are addressed in the
model and Processes are kept minimal.
The model brings the best of development with relevant project controls which can help small
and medium organizations to benefit
The model also caters advanced process maturity practices, which gives prediction and
improvement abilities
Quality teams can benefit by understanding how good their processes are meeting user end
needs through Non functional requirements.
The management of an organization will get good benefit by aligning their objective with
processes, irrespective of any level of maturity.
Benchmarking tool for Process Maturity
5. What Constitutes to Process Maturity?
Measurement
Framework
Process
Architectur
e
Relevant
Processes
Aligned to Business
Requirements
Consistency
Improvements
Degree to which the Processes are
Standardized/Optimized
Degree to which they are met
Business
Goals
Results
Process vs Business
Goals Alignment
Process Non-
Functional
Characteristics
6. Process Maturity+ Levels
Point of
Contact
Processes
Base Delivery
Processes
Process
Standardization
Process
Optimization
•Client or supplier driven
• Individuals performance
oriented
• Project Delivery Process
• Systematic Process
• Team performance
• Standardized Delivery
• Controlled Customization
• Organizational Unit
performance
• Optimized Delivery
• Statistical Process Control
• Business PerformanceClass A
Class B
Class C
Class D
Business Goals vs
Process Alignment
Process Non-
Functional
Characteristics•Readability
•Complexity
•Accessibility
•Traceability
•Support
8. Process Groups and Practices
Grade Processes Practices
Class D 4 23
Class C 8 55
Class B 12 81
Class A 14 97
Grade Processes Practices
Class D 4 23
Class C 9 62
Class B 14 93
Class A 16 109
Development
Maintenance
Grade Processes Practices
Class D 3 23
Class C 5 40
Class B 8 69
Class A 10 85
Agile
10. Business Goals Alignment Study
Quality Unit cost of
Support
Demand &
Capacity Planning
Utilization
Defect
Detection
and Removal
Mean Time
to Resolve
Velocity of
Production
First Pass
Yield
Cost of Poor
Quality
Cost of
Rework
Forecast
Accuracy
Unused
output
Capacity
Used
Capacity
Available
Project Target ? MTTR 16
hrs for P4 with SD 3hrs
Project Target ? Cost of Poor
Quality <12% of total Effort
in 90% projects
Project Target ? Forecast
Accuracy is > 80% in 100% of
projects
Analysis Develop Fix Review Testing Estimation
Inflow
Monitoring
Change
Managemen
t
Control Analysis
elapsed Time
within 3 hrs
Design Review
Effectiveness is
more than 70%
Design Review
efficiency is 2
defects/hr
Estimation of
complexity/size
90% accurate
Inflow is within
80% of the
Weekly/monthly
Pattern
Incidents raised
because of
change &release
<25%
•Knowledge
data base
•Competency
Level
•Details of
Incident
•Complexity
•Etc
•Improved KDB
•Incident Mgmt
Tool with better
description field
•Resourcing by
Complexity
•Review
Method
• Reviewer
Skill
• Tools used
• Standards/
Checklist
•Review Tool &
macros
• Workflow Tools
•Static Code
Analyzer
•Type of Work
•Estimation
Method
•Skill
•Guidelines
•Benchmarkin
g data
•Estimation
Management
Tool
•Slim or other
international
Estimation utility
• Prediction/
•simulation Tools
Goals
KPA
Project
Goals
Process
Steps
Interim
Targets
Controlla
ble
I know what
we have to
achieve this
year!
What is my
Project target?
Which Process &
step is critical?
What are my
intermediate /
Process targets
What influencing
factors , I can control ?
& Improvements I can
make?
Business Alignment workshops
Influencers
Initiatives/
improvements
Manager
Senior
Management
11. Non functional Aspects (Ease of Use)
Ease of Use
Readability
Complexity
AccessibilityTraceability
Support
12. Evaluation Roadmap Using Process Maturity+
Scoping
Initiation
Planning
Define
Study
Mapping
Workshop/
Clarification
Assess
Maturity
Grading
Observations
Discussions
Report
Improvements
Training
Sustenance
Improve
Week 1 Week 2 / 3/ 4 Week 5 Week 6 - TBD
13. Evaluation Method – Rating Scales
Type Level of Rating Description
Practice Checks High Practice is addressed/detailed in a process/procedure/work manual/tool and Relevant
Templates/Tools/Checklists/output format is available
Medium Practice is Partially addressed/detailed in a process/procedure/work manual/tool and
Templates/Tools/Checklists/output format is partially addressing
Low Practice is not addressed/detailed in a process/procedure/work manual/tool and
Templates/Tools/Checklists/output format is not addressed
Non Functional -
Readability
High /Medium/low High - Activity contains tasks lesser than 7, Pages of a process & Procedure is less than 12, Tasks are lesser than 20
words
Medium - Activity contains tasks 7 to 11, Pages of a process & Procedure is between 12 to 20 , Tasks are between
20 to 40 words in most places
Low - Activity contains tasks greater than 11 , Pages of a process & Procedure is between greater than 20 , Tasks
are greater than 40 words
Non Functional -
Complexity
High /Medium/low High - Less than 5 process Interactions, dependency of associated components like template/guideline/etc are less
than 10
Medium- Less than 8 process Interactions, dependency of associated components like template/guideline/etc are
less than 15
Low - More than 8 process Interactions, dependency of associated components like template/guideline/etc are
more than 20
Non functional -
Accessibility
High /Medium/low High – Online & Offline access, Quick Search & advance search enabled, Virtual Connectivity/Secured access
Medium- Online access and offline Search enabled
Low- Online database and without search
Non Functional -
Traceability
High /Medium/low High- Traceable to Requirement & Architecture, Navigation through lifecycle and role
Medium - Navigation through lifecycle or role and traceable to needs/goals
Low – Navigation is only based Category
Non Functional -
Support
High /Medium/low High – Well defined support using Email/Chat/Feedback/On call
Medium – Support using on Call/Email/feedback
Low – Support using offline modes alone (feedback, mail)
14. Sample Reports of Evaluation
Class C Class BClass D Class A
Overall Process Maturity – 2.4 out of 4
Ease of Use
Development
Maintenance
Agile
Class D Class C Class B Class A
0
0.5
1
1.5
2
2.5
3
3.5
4
Maturity Profile
15. Process Group Compliance – Sample
Maintenance
Development Agile
Class D
Class C
Class B
Class A
High Compliance Medium Compliance Low Compliance Not Applicable
16. Sample – architecture Study
Class Process Architecture Components Current Set Status
Class A
* Tool Alignment with Process No
* Cost Benefit Analysis / Evaluation of Process
Improvements P
Class B
* Interaction & Inter-relationship of Process No
* Standards Yes
* Policies Yes
* RACI Yes
* Process Training Material P
* Tailoring Norms Yes
* Standardized Process P
* Standard Lifecycles Yes
* Process Repositories Ex: Estimation, Risk,
KEDB No
* Tools standardization No
Class C
* ETVX based Process Yes
* Input & Output defined Yes
* Templates Yes
* Guidelines Yes
* Overview Training Material Yes
Class D
* Process Flow No
* Templates -Client Interaction Points Yes
* Roles and Responsibilities No
17. Contact Us:
Thanks to,
Banibratha Chowdhury
Velayutham karthikeyan
For further details( Detailed Practices vs example Artefacts) and/or sample report, contact us :
Processconsultancy.in@capgemini.com
