2010May14 – Communication and Presentation Skills – Executive Development Programme of the Institute of Company Secretaries of India, Hyderabad Chapter. This is a live recording of the speech, in English, [ with a liberal sprinkling of Hindi ] to a group of participants of Executive Development Programme of the Institute of Company Secretaries of India, Hyderabad Chapter. A Power Point presentation, titled as Communication and Presentation Skills was specially prepared for this purpose, and was used along with an earlier presentation titled Communication Skills. The importance of communication skills was explained, along with related aspects such as internal and external communication, errors in communication, and certain hints were provided, which if practiced, will certainly improve the quality of communication of the participants, and will certainly lead to an improvement in the quality of their life. Further, the importance of Presentations, in the context of professional life, was explained. Certain helpful hints were given about making presentations. You would be better able to appreciate the beauty and the purpose of the presentation when both the audio version, uploaded to www.archive.org [please search for Prof. V. Viswanadham], and the relevant power point presentation that can be viewed at www.scribd.com [please search for Viswam.vangapally4581] and / or www.slideshare.net/viswanadham and taken together as a package. Each time the presentation is made, as a teacher, I ensure that right from the introduction to the development of the theme, it is done differently, the examples are appropriate to the audience, the language style, and the mixture of local language, some times with local accent, – an attempt is made to create a unique blend. This is being mentioned, so as to make it clear that you may not feel bored or disinterested, and by listening to two or more lectures on the same topic, presented before different audiences, at various places, you may actually obtain a better insight into the scope of the topic. It is humbly suggested that you may please use the power point presentations, freely. Please feel free to refer to these websites to your friends and motivate them to become better, continuously. Please help me to spread the motivating message to as many people as possible. Your feedback will be highly appreciated. You are requested to send your feedback to viswam.vangapally@gmail.com

4. COMMUNICATION SKILLS PROF. V. VISWANADHAM

5. SILENCE IS GOLDEN SPEECH IS SILVER

6. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?

7. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk

8. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information

10. BODY MIND SOUL 3 Energies COMBINATION IMPROVES PHYSICAL MENTAL SPIRITUAL SKILLS

11. What is Communication? SENDER RECEIVER Feedback receiver sender The process of sending and receiving information among people… Medium Encode Decode

13. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?

14. UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL

15. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION

16. COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication

17. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS

18. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS

19. EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?

20. THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]

21. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%

25. Take responsibility for every stage of the Communication Cycle: What is intended – What is spoken – What is heard – How it is understood – What is agreed to – What is acted on – How it is actually implemented – What results were really obtained. Be aware of where you or others tend to fall off the cycle.

26. we are our thoughts

27. W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART

28. trikarana suddhi

29. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :

30. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]

31. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]

32. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]

33. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures

34. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence

35. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED

36. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact

37. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values

38. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’

39. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.

40. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.

41. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper

42. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful

43. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual

44. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice

45. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended

46. 18. COMMUNICATION AND CLARITY

47. 19. COMMUNICATION AND COMMITMENT

48. 20. COMMUNICATION AND CHARACTER

49. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.

50. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN

51. WITH GRATEFUL THANKS to many authors, writers, teachers & good friends whose combined contribution inspired me in compiling this presentation

52. For the sake of record As on 12 th May 2010 - Prof. V. Viswanadham has uploaded live recordings of more than 280 of his speeches to www.archive.org . ‘ Communication Skills’ - has been downloaded, 356 times. More than 150 Power Point Presentations, can be freely viewed at: www.scribd.com So far: 50,192 have viewed; 13,247 have downloaded. www.slideshare.net/viswanadham - One of the presentations, titled Communication Skills , has been viewed 6,615 times, and downloaded 1,003 times. Thank you dear friends for helping me to reach many more.

53. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: Visit: http:// www.archive.org and Search for Prof. V. Viswanadham ~ please download and then kindly listen. thank you

54. In case YOU liked this presentation ~ for viewing more presentations, on various topics, ~ please download and then kindly view to appreciate better the animation aspects. Please Visit: Please visit : www.scribd.com and search for Viswam.vangapally4581 and / or www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Viswam. vangapally@gmail.com Prof. V. Viswanadham ~ [040 – 2722 3383] A BIG THANK YOU FOR YOUR PATIENT LISTENING

55. Thanks again