At VoiceCon SF 2009, Voxeo's Dan York spoke about what voice mashups, how you can create them, how you can create multi-channel mashups (voice, IM, web, social (ex. Twitter), SMS, etc.) and then showed how to create one using http://www.tropo.com/

1. Developing Voice Apps Using
Mashups and SOA
Dan York, Director of Conversations, Voxeo
VoiceCon SF 2009
November 4, 2009

3. 1999 – World’s Simplest Telephony XML
<callxml version="3.0">
<say>Hello World</say>
</callxml>

4. HTTP
Phone
Web
Audio
Server
XML
perl PHP python
ruby
Java servlets
???
XML

5. 2009
• Largest worldwide provider of hosted XML
telephony – VoiceXML, CCXML, CallXML
• THE most standards-compliant platform
• Over 100,000 developers using platform
• Global presence – offices in Orlando, Beijing,
Cologne, London, San Francisco
• Premise product added 2006
• One of only 2 platforms recommended by
analyst firm Datamonitor for premise IVR
• Natively based on SIP & other open standards
• Free download and free developer accounts

8. Tropo.com

9. answer()
say("Hello, world!”)
hangup()

11. Unified Self-Service

18. Unified Self-Service

19. www.voxeo.com/free
www.tropo.com

20. What is a “voice mashup”?

21. http://www.flickr.com/photos/plasticrevolver/61068219/

22. Mashup =2 or more services
combined into a
single user experience
using lightweight APIs

23. WHY?

24. Speed
Flexibility
Agility

25. The
Internet
Way

26. HTTP
Phone
Web
Audio
Server
XML
perl PHP python
ruby
Java servlets
???
XML

27. Service
HTTP
Phone
Web
Audio
Server
XML
perl PHP python
ruby
Java servlets
???
XML

28. Service
Phone Audio
Service

29. Service
Service

30. Example: NY State Senate OpenLeg API (Mark Headd)
NY
Senate
API
Service

31. Example: NY State Senate OpenLeg API (Mark Headd)
Phone: (646) 736-2439
SMS: (315) 308-1943
Jabber IM: opensenate@bot.im
Twitter: @opensenate

32. Example: VnoTed.com (Ted Gilchrist)
Location-Based Voice Updates
Google
Bright
App
Kite
Engine
Amazon Google
S3 Maps

33. Let’s Make One!
Yahoo!
Weather

34. Unlocked
Communications
www.voxeo.com/free