2. Introductions
Michele McMahon
Principal Customer Success Manager, Salesforce.com
Principal Customer Success Manager,
Salesforce.com
• 20 Years Experience, including 8 Years
Salesforce.com Experience
Experience with data.com, marketing automation,
lead generation, sales and marketing operations
Multiple Client-Side
Industry-Expertise
Implementations Experience
Dreamforce & Cloudforce
MBA Speaker: „07, „10, 11, „12
3. Introductions
Bert Reece
Manager, Marketing Operations, Hubwoo
Administrator with heavy emphasis on analytics and
business intelligence
Multiple Salesforce.com implementations
Lead Generation, Sales and Marketing Operations
Expertise
Certified Level II Administrator
5. Safe Harbor Statement
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking
statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions
proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including
any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans
of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include - but are not limited to - risks associated with our new business model; our
past operating losses; possible fluctuations in our operating results and rate of growth; interruptions or delays in our Web hosting;
breach of our security measures; the immature market in which we operate; our relatively limited operating history; our ability to
expand, retain, and motivate our employees and manage our growth; risks associated with new releases of our service; and risks
associated with selling to larger enterprise customers. Further information on potential factors that could affect the financial results
of salesforce.com, inc. are included in our registration statement (on Form S-1) and in other filings with the Securities and
Exchange Commission. These documents are available on the SEC Filings section of this Web site.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon
features that are currently available.
7. Now Importing 14 more fields in Spring „12
Standard D&B fields added for Import support also added for
import existing fields
Account source (as ‘Data.com’) Account site
D-U-N-S number* (leads/accounts) Description
NAICS code (6 digit)* Fax
NAICS description* Ownership
SIC description SIC code (4 digit)
Tradestyle* Ticker symbol
Year started*
8. What are the Enhancements to Data.com?
Data.com now includes
data from Dun & Bradstreet
(D&B)
Over 2.5million company
records from Data.com
include key data sourced
from D&B.
Additional D&B data
visible to users with
Corporate license
Data.com Corporate
licenses provide additional
D&B account and lead data
beyond the basics.
Overview comes from
D&B for thousands of
account records
10. Social Accounts and Contacts
Additional Social Networks: YouTube and Klout
The Klout Score*
Measures influence based on your ability to
drive action. Every time you create content
or engage you influence others. The Klout
Score uses data from social networks in
order to measure:
• True Reach: How many people you
influence
• Amplification: How much you influence
them
• Network Impact: The influence of your
network
*source: http://klout.com/corp/kscore
11. Forecasts
In Spring ‗12 you can now do the following with Forecasts:
Select your own date range to display in forecasts.
Hover over a subordinates forecast detail and click Details to view their
forecast detail.
User
Configurable
12. Salesforce For Outlook
Salesforce for Outlook is our next generation Outlook integration.
It’s easy to configure and simple to use.
Spring ’12 focuses on end-user control with the following powerful new
features:
–Selective Data Sync
–End users can choose not to sync private contacts, events and tasks
–New Outlook category, Don’t Sync to Salesforce
–Create Case
–Admin can easily create and update email routing destinations for Outlook
–User can create a case from a list of up to 10 routing destinations with 1 click
–Added to Salesforce Category
–Emails added to Salesforce and cases created will have the category Added to
Salesforce applied for ease of search
–Add All Unresolved Email Addresses to My Unresolved Items
–All email unresolved addresses on an email added to Salesforce will appear in My
Unresolved items
–Email Domain Exclusion
–Exclude specific email domains from automatic email association (e.g. internal
domains)
Start planning the conversions from Connect for Outlook.
13. Salesforce For Outlook: Selective Data Sync - Private
End user can Private events are
choose to excluded from sync
exclude private by default for new
contacts, event users. Upgrade
s and tasks users will need to
from syncing change their
Settings
14. SFO: Selective Data Sync - Category
Leverage existing
Visual display to Outlook
easily identify items infrastructure,
enabling users to
search and sort by
Category
15. SFO: Create Case End-user
+ =
Choose from up to
10 email-to-case
routing destinations
created by the admin
Select up to 10
emails to create
cases
17. Search
Smart Search:
Only includes items used most frequently.
Provides Results ordered based on the words searched and used the most.
Allows you to pin specific objects to see what you want.
Does not require Admin or End User setup.
Smart Search: http://www.youtube.com/watch?v=n0HLO4_d3Vg
Search
Chatter feed Set the “Exact
Refine search Phrase” and other
posts terms and search options.
again
Take a guided
Objects display tour.
in the order
that you
search/use the
most. Pin the
objects you
Corrected terms that do not
want at the top appear in the org‟s indexes
of your results. “Search All” to and therefore do not have
see objects that matches will not be shown
weren‟t selected to the user as spelling
for you.
correction.
18. Chatter Influence
Chatter Influence:
Measures who is driving collaboration with their Chatter contributions.
Gives users a score based on posts, comments and likes received.
Displays a hovering score on the profile.
19. Chatter Recommendations
Recommended Popular File
Get started with Chatter,
one step at a time!
21. Chatter Recommendations
“More Like This”
“
“People Also Viewed” widget on file detail
page shows additional files that were often
viewed together with the current file.
22. Chatter: Bookmarks
Hover over any post to
easily bookmark it. Just
click on the bookmark
All bookmarks can be
icon
found in a “Bookmarks”
area of the Chatter tab
nav.
Decide to follow-up on
bookmark threads via
email notifications
Bookmarked posts will
show this icon. You can
click on it to un-
bookmark it.
23. Chatter: Share Posts
You can now easily share any
PUBLIC, TEXT and LINK/VIDEO posts
directly from the feed. Comments
are not carried over when sharing a
post.
In the Share dialogue,
you’ll be able to see
what the post will
look like and add your
own comments.
The resulting post will
contain a link back to the
original. The original poster
will also be notified when
you share their post
24. @mentions Single List
There’s no extra click to get to
find a user to mention
anymore. @mentions is now a
single list of people you
follow, everyone else, sorted
by best match first.
25. Service Cloud
– Chatter Answers
– Live Agent
– Case Feed
– Console Push Notifications
– Salesforce Knowledge Enhancements
– Additional Service Cloud Enhancements
26. Chatter Answers
A pre-packaged Service Cloud portal application.
Accessed publicly on your site and doesn‘t require login.
A blend of community answers (crowd sourced), corporate answers (KB
Articles), and case management (Agents) into a unique feed for customers.
Merges the search of Q&A from the community with the search of public
Knowledge articles to streamline and increase questions and cases deflection.
Unresolved
Question
Knowledge
Base (KB)
Articles
Resolved
Questions
27. Chatter Answers
Support Reps can:
Customers can:
Reply, sort, filter, remove and escalate customer questions
from the Service Cloud Console. Q&A, KB articles, and
Post questions and quickly access
receive crowd sourced feedback. Remove or
Respond privately or publicly to a customer depending on the escalate a
informationreputation by providing responses and popular
Build their in the post. post.
answers.
Moderate and take action on the quality of the posts added by
customers. to ensure quality of comments and feedback.
Flag posts
Certify
as best
reply.
Reply
within the
console.
28. Live Agent
A way for you to communicate with customers via
your website, public knowledge base or Customer
Portal.
A real-time, text-based chat channel that allows your
Match your
customers to contact your support agents instantly.
website‟s
Custom Place chat
branding
branding buttons
in
your chatanywhere
Save chat window
transcript
Real time Buttons are
customer dynamic
service based on
agent
availability
OFF-CYCLE RELEASE: Live Agent will be released outside of
the regular release schedule. See the release blog for specific
dates.
29. Case Feed
Important case
information stays at
the top of each page
in the highlights panel
Communicate with
customers, log calls,
write internal notes A list of case
and view case detail followers to see
from within the feed other agents who
are involved in
An Articles tool makes it resolving a
easy to search for and customer issue
Filter case
activities attach articles to a case
by type or email
Feed optimized for
case management
shows updates to a
case
30. Console Push Notifications
Visual indicators that show a record has changed
Show the most up to date information
Available on a variety of objects and fields
Yellow
when a
record
changes Blue if it‟s
the last item
you viewed Bold and italic texts
indicates a field
specified by an
Administrator has
changed.
31. Bookmark-able URLs
Users can capture the URL for an
existing Sub Tab via the new link
icons
32. Push Notifications: List Views
Spring „12
GA
Push Changes to Agents when relevant records
are Modified—no need to manually refresh a List
View
Avoid time wasted viewing or drilling down on
stale rows of records
33. Push Notifications: Detail Pages
Spring „12
GA
Immediately Notify Users that the
records they are viewing have
been updated by other Users
Eliminates time wasted viewing
or editing stale information
35. Mobile
Salesforce Mobile Software Development Kit (SDK) is Generally Available
for iOS and Android!
– Native OAuth implementation.
– REST API Wrappers with transparent token management.
– App Containers for accessing native device functionality from HTML5 apps
Chatter Push Notifications
– Help you stay aware of important chatter notifications.
– Alerts that Chatter sends that show on the BlackBerry home screen.
– Notify users if someone posts on the user‘s profile, mentions the user in a
post, comments on the user‘s post, sends the user a message, and more.
CUSTOMER IDEA: Chatter Push Notifications was submitted by
a customer via the Idea Exchange.
36. Mobile Updates
Salesforce Mobile Dashboards
Now you can access your Salesforce dashboards and their source reports from your iPad! Salesforce
Mobile Dashboards keeps you in touch with your organization‘s data, performance, and trends, whether
you‘re in the office or on the road.
http://itunes.apple.com/us/app/salesforce-mobile-dashboards/id457642972?mt=8
Salesforce for iPad
Salesforce for iPad is a free, unofficial, unsupported, open-source app from Salesforce Labs. It's the
easiest way to browse your apps, tabs, and records in any Salesforce environment. Create, edit, clone,
and delete standard and custom records. Supports every page layout, every field, every related list,
every GE thru UE org.
http://itunes.apple.com/us/app/salesforce-for-ipad/id458454196?mt=8
Salesforce CRM for Android
Get instant access to your Salesforce information on your Android devices (Smartphone and Tablet).
Now with edit and create!
https://market.android.com/details?id=com.salesforce.crm&hl=en
38. Analytics Edition
Bucketing gives you on-the-fly segmentation and filtering
based on custom data groupings you create in your report
rather than the data model.
Cross filters help you perform sophisticated analysis and
exception reporting.
Joined reports let you create and run reports containing
data from different objects.
More scheduled reports, scheduled dashboard
refreshes, dynamic dashboards, and analytic
snapshots.
NOTE: Analytics Editions is a paid add-on product for PE with a
fee for all the users in the org and included in EE, UE,.
39. Additional Information about Bucketing
With Bucketing:
Quickly categorize report records without creating formulas or
custom fields.
Define multiple categories (buckets) to group report values.
Sort, filter, and group your report, just like any other field.
Add up to five bucket fields per report, each with up to 20
buckets.
40. Key Capabilities – Numeric Bucketing
Create a new
bucket field for
Deal Size
Create ranges and
name these ranges
accordingly
41. Key Capabilities – Picklist Bucketing
Create a new
bucket field for
Verticals
Create new
buckets for each
vertical and move
industry values
into new buckets
42. Key Capabilities – Text Bucketing
Create a new
bucket field for
Strategic
Accounts
Search for text
values to bucket
Create new
buckets
43. Additional Information about Cross Filters
With Cross Filters:
Specify inclusion or exclusion of records using a WITH or
WITHOUT condition.
Apply cross filters by themselves or in combination with
field filters.
– Filter logic only applies to field filters—not cross filters.
– Create up to three cross filters per report.
– Add up to five subfilters for each cross filter.
44. Additional Information about Joined Reports
With Joined Reports
Easily view different types of activities and information in a
single report.
Combine data from multiple standard or custom report types
– Add report types to a joined report if they have relationships
with the same object or objects.
Add report blocks to your reports to create multiple views of
your data.
CUSTOMER IDEA: Joined Reports was submitted by a customer
via the Idea Exchange.
45. Dashboard Filters
Spring ‗12 dashboard enhancements include:
Three filters per dashboard
Filters for dynamic dashboards
Post snapshots of filtered dashboards to Chatter
Additional operators available on dashboard filters
– Between operator to filter on ranges of values
Support for filters on additional fields
46. Report & Dashboard Enhancements
―Recently Viewed‖ for Dashboards
New Dashboard Category:
Recently Viewed
Change to Filters
and Filter Logic
Prompt to update
filter logic after
removing filter
Plus…
Drag-and-Drop Report Filters
Up to 20 field filters on a report (increased from 10)
47. Dashboard View Page Redesign
Click on Add Filter to
create a dashboard
filter
Finder, action buttons,
Auto-follow enabled
for dashboard creator refresh message and
“Viewing As”
running user info on
Label, Filters on
the same line
dynamic
dashboards.
3 filters, all field types,
all operators including
between operator
*Edit Page Change: Add Filter link is now a button
48. Additional Analytics Training
Additional Analytics Training
https://salesforce.adobeconnect.com/_a13852757/spring12analytics/
Bucketing in Reports
http://www.youtube.com/watch?v=QFYEtBtLHG4
Creating Joined Reports
http://www.youtube.com/watch?v=BGOkixtzv7s
Dashboards
http://www.youtube.com/watch?v=kAjo55U0Cws&feature=related
49. Force.com
– Force.com System Overview Page
– Visual Workflow Enhancements
– Standard Cross-Object Field Updates
– Global Search Enhancements
– Visualforce Enhancements
– Additional Force.com Enhancements
50. Sandbox
New retention policy to optimize server capacity
Un-activated sandboxes that are 30 days old will be deleted.
– At least 3 notifications will be sent prior to scheduling the sandbox for
deletion.
Locked sandboxes that are 30 days old will be deleted.
– At least 3 notifications will be sent prior to scheduling the sandbox for
deletion.
51. What is the Force.com System Overview Page?*
A place to see
important usage
data and limits in
your organization.
Drill into each
See messages
item for details that alert you
when you reach
95% of your limit.
Link to Checkout
to purchase more
52. Schema Builder*
Create and Edit custom objects, fields, and relationships.
Drag-and-drop elements into the schema.
Drag and Drop
new fields onto
the canvas
Double Click on
custom fields to
edit them
53. Visual Workflow (included FREE in EE, UE starting Spring ‗12)
Create and automate business process in
the cloud, without any code!
Use Visual Flow to build apps that
allow users to:
Navigate a series of screens
Create branching logic
Embed business rules
Query/update Salesforce.com data
Call out to external web services.
54. Visual Workflow: Cloud Flow Designer is Generally Available
Deploy, Run & Test instantly
Canvas to sketch
out your process
also creates and
runs your flow
Palette of elements which
you can drag and drop on to
the canvas
55. Workflow
Cross Object Workflow- Field updates across standard objects
Opportunity to Account
Opportunity Line Item can update Opportunity
Order Item can update Order
Custom objects can update standard objects
Re-evaluate Workflows
Field updates can
re-trigger
Workflow Rules
CUSTOMER IDEA: Cross Object Workflow was submitted by a
customer via the Idea Exchange.
56. Siteforce
Repeater and Repeater elements let you connect to
standard and custom objects, retrieve data, and dynamically
display it on your site‘s pages.
Data tables allow you to connect to, filter, and retrieve
data on custom or standard objects and display the data
on a page.
Perform and display calculations on results returned form
standard and custom objects on a page with Data
Functions.
Allow guests to view data from standard or custom objects on
a site page and control data access on a per-site basis with
Data Access Permissions
57. Siteforce (cont.)
Create web-to-lead forms, capture customer details, or gather
feedback on your products or services using Siteforce
Forms.
Folder management features allow you to organize your site
content.
URL redirects inform users and search engines that site
content has moved.
The import, export, and duplicate site features save time
and money, because you can reuse all or parts of existing
sites.
58. Siteforce (cont.)
Partial publishing let‘s you publish selected items only. This
speeds up publishing, especially if you have a large site.
<HTML Publishers can add custom HTML attributes to pages and
attribute> page elements, which are rendered on the HTML tag of the
page element.
As a publisher, you can now set a page‘s doctype property
to HTML5, and take advantage of several semantic HTML5
elements that describe the content they contain.
59. Additional Siteforce Enhancements*
Overview tab is reorganized for publishers and contributors.
Sites is now Siteforce in the App picker. Open recently
accessed sites.
Open, create, d
Exit Siteforce
uplicate sites.
Studio
exit Siteforce
Studio.
Import assets
Import assets,
or preview the
preview or
site in a
publish
browser
Select aaview changes.
Select view window
(Site pages,
(Pages, style
assets, all
sheets, site
content, recent View its
config, View its
contents.
changes).
templates… contents
61. Contact Me
Michele McMahon
Michele McMahon,
Principal Customer Success Manager, Salesforce.com
Principal Customer Success Manager
404.229.8890
mmcmahon@salesforce.com
MicheleMcMahon123
Michele_McMahon
MicheleMcMahon123
62. Contact Me
Bert Reece
Michele McMahon,
MarketingCustomer Success Manager
Principal Operations Manager, Hubwoo
404.626.2889
breece1277@gmail
Bert Reece
Notes de l'éditeur
Chatter Answers integrates Cases, Answers, Force.com Sites, Customer Portal, and Salesforce Knowledge to provide you with a Web community for your customers. It lets your customers:Post, browse, and reply to questions.Delete their own questions and replies.Flag questions and replies as spam, hateful, or inappropriate.Receive emails when their questions are answered or when best answers are chosen for questions they’re following.Collaborate publicly or privately with support agents to resolve issues.Search and review articles from Salesforce Knowledge.Vote on the usefulness of knowledge articles and answers.Upload photos of themselves to their user profiles.View other users’ total number of posts and number of replies marked as best answers by others.Chatter Answers lets service organizations and support agents:Create multiple Chatter Answers communities.Brand and customize communities.Respond to customers publicly or privately.Automate the creation of cases from questions via an Apex trigger and workflow rules.Deflect customer inquiries through community participation.Encourage community participation by publicly displaying user statistics.Moderate questions and answers from a Questions tab in Salesforce (or from the Service Cloud console).
Need to spice up your customer experience and increase customer satisfaction? Live Agent lets you add real-time Web chat to your existing customer service channels. Place chat buttons on your website, public knowledge base, or Customer Portal and allow your customers to contact your support agents instantly. This is the GA release of the Platform Native Live Agent product which provides a real-time text-based chat channel for multi-channel customer service.Live Agent (can be purchased starting 2/10)A dedicated console that lets agents easily manage chat sessions, view incoming chat requests, and transfer chats to other agents.Quick Text, which allows agents to create standard chat messages, such as greetings and reusable troubleshooting steps.Seamless integration with Salesforce records and Salesforce Knowledge articles in the chat console, giving agents easy access to customer information and knowledge articles.Chatlets, mini applications that run within the Live Agent console to extend its functionality.Visitor and chat transcript records, which let agents and supervisors view and monitor information about customers and their issues.The ability to customize your chat buttons and windows to include your company’s logo, specify the language users see, control how chats are distributed to agents, and associate each button with a specific agent skill set.Customizable agent configurations that let you create different chat experiences for agents and customers.
Case FeedThe future of case management is here! Case Feed introduces a new way of creating, reviewing, and updating cases, and isdesigned for agents in fast-paced environments who interact with customers via multiple channels, including phone, email,and portals.Case Feed includes:1. A customizable highlights panel that keeps the most important information about a case at the top of each page2. A Chatter feed optimized for case management that lists updates made to a case3. Publishers that let agents communicate with customers, log calls, write internal notes, and view details about cases, all from within the feed4. An Articles tool that makes it easy for agents to search for Salesforce Knowledge articles and attach them to cases or email them to customers5. The ability to filter case activities by type for a one-click view, such as a view of all emails associated with a case or all calls logged on it6. A list of case followers for an at-a-glance overview of other agents who are involved in resolving a customer’s Issue
Console Push NotificationsDo your support agents work off of a list or queue? Have multiple agents mistakenly worked on the same case at the same time? Well, not any more. With Spring ‘12, Service Cloud Console users can see in real-time when a record they’re working on has been updated by others. Visual indicators on lists and detail pages let console users know when a record or field has changed. These indicators let users work with the most up-to-date information, and help prevent them from duplicating the efforts of their teammates. Administrators choose when push notifications display and which objects and fields trigger push notifications.
Salesforce Mobile SDKThe Salesforce Mobile SDK is an open source suite of developer technologies that simplify the development of mobile applications.The Mobile SDK provides the following: Native OAuth implementations for Android and iOS that work out-of-the-box.OAuth access token management, including persistence and refresh capabilities. App containers for building hybrid applications.Chatter Push Notifications: As of August 2011, Chatter for BlackBerry users can take advantage of push notifications to stay aware of important Chatter activity. Push notifications are alerts that Chatter sends to the BlackBerry home screen when users aren’t using the app. The Chatter for BlackBerry app uses push notifications to notify a user when someone posts on the user's profile, mentions the user in a post, comments on the user's post, sends the user a message, and more.
Analytics EditionIn Spring ‘12, we’re proud to introduce Salesforce Analytics Edition! SalesforceAnalytics Edition is a powerful new addition to Salesforce reporting. Analytics Edition gives your organization sophisticated tools for building flexible, powerful reports. You no longer need to spend hours in Excel or third-party business intelligence apps to gain business insight: Analytics Edition lets business users create the reports they need to gain decision-making insights against a deep and rich set of business data.With Analytics Edition, you get:Bucketing, which gives you on-the-fly segmentation and filtering based on custom data groupings you create in your report rather than the data model. Cross filters, which you use to perform sophisticated analysis and exception reporting. Joined reports, which let you create and run reports containing data from different objects. Additional scheduled reports, scheduled dashboard refreshes, dynamic dashboards, and analytic snapshots.For more information on Analytics Edition see www.salesforce.com/analytics or contact salesforce.com directly.
BucketingIn Spring ‘12, bucketing is generally available in Analytics Edition. Bucketing lets you quickly categorize report records without creating a formula or a custom field. When you create a bucket field, you define multiple categories (buckets) used to group report values. For example, create a bucket field named Size based on the # Employees field. Then, create buckets that group records into “Large,” “Medium,” or “Small” ranges that you define. Bucket fields can be used like any other field to sort, filter, and group your report.
Cross FiltersNow available in Analytics Edition, cross filters offer a robust new way to filter your reports by related objects. Your report filters can now specify inclusion or exclusion of records using a WITH or WITHOUT condition. These conditions can traverse related objects in a parent-child relationship so that you can specify Contacts with Activities or Accounts without Partners.Use cross filters to:Filter a report by an object's child objects using WITH or WITHOUT conditions. For example, filter a report to show just accounts with cases. You can apply cross filters by themselves, or in combination with field filters. Note that filter logic applies only to field filters—not cross filters. You can create up to three cross filters per report. Add subfilters to further filter by fields on the child object. For example, if you have a cross filter of Accounts with Opportunities, click Add Opportunity Filter and create the Opportunity Name equals ACME subfilter to see just those opportunities. You can create up to five subfilters for each cross filter.
Joined ReportsIn Spring ‘12, the joined report format is generally available with Analytics Edition. Joined reports let you view different types of activities and information in a single report, letting you create one report when, previously, you would have had to create several. You will now be able to report across multiple related lists. Or, to use the same report type, but have two lists with different filters. Joined Reports is the feature you need to be able to report across the data in different objects – or in different clouds or different apps. It is the only on-demand platform to have multiple queries bound together. Making the move from production report to BI.For example, with joined reports you can create a report comparing the number of support cases that are new, closed, or in-progress by priority. Similarly, you can use joined reports to create a report containing each of your organization’s deals, and the sales team members and products associated with each deal.A joined report consists of up to five report blocks, which you add to the report to create multiple views of your data. For each block, you can add regular and summary fields, create custom summary formulas, apply filters, and sort columns. You applygroupings across all blocks in the report, and can add up to three groupings to the blocks, the same as for the summary format.
Dashboard Filter EnhancementsIn Spring ‘12, we’ve enhanced dashboard filters. Now, administrators can create up to three filters per dashboard (previously, only one filter was available). Administrators can create up to three filters for each dynamic dashboard. Filtering dynamic dashboards gives administrators additional flexibility in creating reports. For example, an administrator can create an organization-wide sales scorecard that contains sales rep and product filters. This allows individual sales managers to view their reps’ performance collectively as well as individually. It also lets them view sales by product to understand which products specific reps are or aren’t selling. Administrators add filters to dynamic dashboards the same was as for standard dashboards and users apply filters to dynamic dashboards the same as standard ones.Additionally, filters are available for dynamic dashboardsUsers can post snapshots of filtered dashboards to Chatter and dashboard feeds. When a user clicks the snapshot title, they’re taken to the filtered view of the dashboard if the filters are still valid. If they aren’t they see the unfiltered dashboard. We’ve also added additional operators to dashboard filters, and support for filters on additional fields. With Spring ‘12, you can filter on date, date/time, and currency fields in addition to picklist, lookup, and text fields. We’ve also added support for additional filter operators. Specifically, we’re introducing: Not equal to, Less than, Greater than, Less or equal, Greater or equal, Contains, Does not contain, Start with, Includes, Excludes With the additional operators, dashboard filters now support the same set of operators as report filters. We’ve also introduced a new filter: “between.” Use the between operator to get results that are greater than or equal to a minimum value and less than a maximum value. For example, if you enter “Number of Employees between 100 and 500,” your results include accounts with 100 employees up to those with 499 employees. Accounts with 500 employees aren’t included in the results. The between operator is available for dashboards only.
There are additional analytics enhancements you should be aware of:When you remove a filter, it’s crossed out in the filter list, and you must remove the filter’s number and operator from the filter logic. For example, let’s say you have a list of filters with the filter logic “1 AND 2 AND (3 OR 4) AND 5”. If you remove the fourth filter, you’ll see it crossed out in the list, and you must remove “OR 4” in the filter logic. Once you click OK, the filter logic and list of filters automatically adjust sequentially.We’ve made these changes to the dashboard finder:We’ve added the “Recently Viewed” category to the finder results. “Recently Viewed” contains the dashboards that you’ve viewed most recently and match the search criteria. The category contains up to five dashboards.Previously, dashboard finder was disabled for users with access to more than 20,000 dashboards. This limitation has been removed. Previously, the dashboard finder was disabled for Internet Explorer 6 users with access to more than 1000 dashboards. This limitation has also been removed.The ghost text has been simplified: it now says “Find a dashboard...” instead of “Type here to search for a dashboard...”We’ve made the following enhancements to Reports:We’ve increased the limit for the number of field filters on a report. In Spring ‘12, a report can have up to 20 field filters. Filters on dashboards using that source report count against this limit. For example, if a report with 20 filters is used on a dashboard, any dashboard filters won’t be applied for that component, since the limit has been exceeded.You can add field filters by drag-and-drop. In report builder, simply drag a field from the Fields pane to the Filters pane.
In Spring ‘12, we’ve updated our sandbox retention policy to optimize our server capacity and support growth of our sandboxinfrastructure. Capacity can affect the performance, backup, and replication of your sandbox instances. These policies helpensure that sandboxes use capacity more efficiently.Sandbox Retention PolicyUn-activated SandboxesNew sandboxes that aren’t activated within 30 days will be deleted. You’ll get at least three notifications prior to schedulingthe sandbox for deletion.Locked SandboxesSandboxes that have been locked for 30 days will be deleted. You’ll get at least three notifications prior to schedulingthe sandbox for deletion. Sandboxes become locked when all the licenses for that type of sandbox expire.
Force.com System Overview: Ever get half-way through a custom app development project on Force.com and realize you’ve hit your custom object limit, resulting in costly delays? Ever have your customer portal signups blocked because you are out of Portal Roles? Ever wonder if that AppExchange app you just installed is putting you over your custom tab limit, or if those tabs are “Aloha” and don’t count? With Spring ‘12, you can see important usage data and limits in your organization at a glance on the System Overview page. Visit the System Overview page when you are planning an app development or app expansion project. Also, personalize your Force.com Home page by adding System Overview messages, then the system keeps track of your usage and notifies you when you are approaching a limit, right at the top of the Force.com Home page.Starting in Spring ’12, the system overview page shows usage data and limits for your organization, and displays messageswhen you reach 95% of your limit (75% of portal roles). Click statistics to get more details about your usage. If it’s available, use Checkout to increase usage limits for your organization. For example, if your organization reaches the limit for licenses, the system overview page shows a notification. Click the link to clean up any unused licenses, or visit Checkout to increase your limit for licenses. The system overview page displays usage for: Schema, API usage, Business logic, User Interface, Most used licenses, and Portal Roles.
System Overview page in the production org clarifies that there is enough room to add the new application, and enough licenses to roll it out to a new department.A Force.com Admin installs an AppExchange app with 10 custom tabs in it. They worry that this will use up those tabs for future app development. They check the System Overview page and see that those tabs did not change their count.A CRM Admin maintaining a Customer Portal configures their System Overview messages to display the Portal Roles messages on the Force.com Home page, so that every time they log in, they will see a message if they are at 75% or more of their usage.
The Schema Builder is used for reviewing your Salesforce schema, showing the Salesforce objects of which it is composed, as well as the relationships between objects. New in Spring ‘12, we’ve added the ability to create and edit custom objects and most field types in the Schema Builder. You can now make schema changes in the context of your entire model. You can create new custom objects, custom fields, and relationships with schema builder. This eliminates the need to click from page to page to find the details of a master-detail relationship or to add a new custom field to an object in your schema. For example, if you’re using schema builder to view the details of your schema, you can add a new custom object without leaving schema builder. The drag-and-drop interface lets you easily add a custom object or new field, and saves the layout of your schema any time you move an object.Creating Objects with Schema Builder1. Click the Elements tab.2. Click Object and drag it onto the canvas.3. Enter information to define your object. See “Schema Builder Custom Object Definition” in the online help for a list of object definitions.4. Click Save.Creating Fields with Schema Builder1. Click the Elements tab.2. Click a field and drag it onto an object on the canvas. See “Schema Builder Custom Field Definition” in the online help for a list of available fields.3. Enter a Field Label. The Field Name is automatically populated based on the field label you enter. This name can contain only underscores and alphanumeric characters, and must be unique in your organization. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. Ensure that both the custom field name and label are not identical to the name and label of any existing standard or custom field for that object. Identical values may result in unexpected behavior when you reference that name in a merge field. If a standard field and custom field have matching names or labels, the merge field displays the value of the custom field. If two custom fields have matching names or labels, the merge field may not display the value of the field you expect. For example, if you create a field label called Email, the field name automatically populates as Email__c. If you also have a standard field with the label Email, the merge field may not be able to distinguish between the standard and custom field names. Make both the custom field name and label unique by adding a character to each, such as Email2 and Email2__c, respectively.4. Enter a Namespace Prefix.5. Enter a Description of the custom field.6. Enter Help Text to detail the purpose and function of a custom field.7. Enter a Default Value to automatically insert a value of a custom field when a new record is created.8. Depending on the custom field type you choose, enter any remaining field attributes.9. Click Save.
The Schema Builder provides features that enable administrators and developers to graphically view how the Salesforce objects in their organization are related, showing lookup relationships and master-detail relationships with color-coded links. Additionally, the fields of the objects are displayed and required fields are highlighted.Tools for filtering and moving through the schema allow users to focus on specific sets of Salesforce objects.The drag-and-drop interface lets you easily add a custom object or new field, and saves the layout of your schema any time you move an object.
Use the Metadata API to create, access, and edit cloud-based flows.Include Flows in change sets and managed and unmanaged packages.Up to 50 versions per flow.Use Record Delete in the Cloud Flow Designer to delete one or many records.Customize labels in the Cloud Flow Designer with the rich text editor.Choices and dynamic choices are standalone resources.Value and resource drop-down lists now include Global Constants.Route users through multiple outcomes from any decision element.Cloud Flow Designer—Generally AvailableWith Spring ‘12, the Cloud Flow Designer is now generally available. The Cloud Flow Designer is native to Salesforce. With it, you can create new flows and manage their content directly from the flow list and detail pages. Help business developers quickly design and deploy processes and applications in the cloud. You can enable ISVs and foster vertical marketplace for Flows and Flow plug-ins with Packaging.Flows in the Metadata APIYou can now use the Metadata API to create, access, and edit cloud-based flows. For all the details, see the new Flow metadatatype in the Force.com Metadata API Developer's Guide.Flows in Change Sets and PackagesFlows created in the Cloud Flow Designer can now be included in change sets and in both managed and unmanaged packages.For more information, see “Flows in Change Sets and Packages” in the online help.Flow Version Limit IncreasedWe’ve increased the number of versions allowed to 50 for each flow.Record Delete ElementStarting in Spring ’12, use a Record Delete element in the Cloud Flow Designer to delete one or many records, dependingon how you set your filter criteria.Label Fields Now Rich TextIn the Cloud Flow Designer, anywhere you can create a label for a field, you can now customize the label using a rich texteditor.Choices as Flow ResourcesIn Spring ‘12, choices and dynamic choices have become standalone resources. As a result, any choice option you create, eitherdirectly within the Screen element or from the Resources tab, can be referenced and reused elsewhere in your flow.Global ConstantsIn any value or resource drop-down list in the Cloud Flow Designer, you may see a section called GLOBAL CONSTANT.Global constants are system values that, depending on the context of the drop-down list, let you assign EmptyString, True,or False as the value for that field.Decision Element No Longer BooleanThe Decision element in the Cloud Flow Designer has been enhanced to handle multiple outcomes. You can now create manyoutcomes and define discrete conditions for each. When you draw a connector from the Decision element to other elements,you may then choose which outcome to assign to that connector.
With Spring ‘12, cross-object field updates in workflow rules now support standard objects. Both custom-to-standard and limited standard-to-standard relationships are supported.Workflow Field Updates Can Retrigger Workflow RulesWe added a new checkbox option to workflow field updates that allows you to select whether you want a field update to triggera re-evaluation of all workflow rules on the object.Here’s how it works:• If the field update changes the field’s value, all workflow rules on the associated object are re-evaluated. Any workflowrules whose criteria are met as a result of the field update will be triggered.• If any of the triggered workflow rules result in another field update that’s also enabled for workflow rule re-evaluation, adomino effect occurs, and more workflow rules can be re-evaluated as a result of the newly-triggered field update. Thiscascade of workflow rule re-evaluation and triggering can happen up to five times after the initial field update that startedit.• In a batch update, workflow is only retriggered on the entities where there is a change.• Only workflow rules on the same object as the initial field update will be re-evaluated and triggered.• Only workflow rules that didn’t fire before will be retriggered.• Cross-object workflow rules and time-based workflow rules aren’t candidates for re-evaluation.• Cross-object field updates that cause a field value to change don’t trigger workflow rule re-evaluation on the associated Object.Custom Object to Standard ObjectYou can use cross-object field updates for custom objects that are children of certain standard objects in a master-detail relationship. The standard objects which support cross-object field updates are: Account, Asset, Campaign, Case, Contact, Contract, Contract Line Item, Entitlement, Opportunity, Order, Question, Quote, Service Contract, Solution.Standard Object to Standard ObjectYou can now use cross-object field updates for standard objects that are children of standard objects in a master-detail relationship. However, only a few standard-to-standard relationships are supported. Case Comments updating Case and Email updating Case were supported previously. The new relationships that we’ve opened up are: Opportunity Product updating Opportunity, Opportunity updating Account—Supported for both business accounts and person accounts.
For publishers, Spring '12 introduces Siteforce data services, which combine many new features that let you connect to Salesforceobjects. Retrieve data from your organization’s objects and display it on your site pages, or alternatively, gather and submitdata from your customers.Repeaters and Repeater Elements—Generally Available:With the Spring ‘12 release, repeater and repeater elements are now generally available to publishers. Together, these twopage elements let you connect to standard and custom objects, retrieve data, and dynamically display it on your site’s pages.And when you update data in an object, the changes are reflected automatically on the live site—no site updates required!A repeater:Connects to a standard or custom object and returns a data set based on the filter criteria that you specify.Contains repeater elements that are directly related to individual fields in the Salesforce object.Can contain custom code that can access the object’s fields. It can also contain other page elements that can’t access the object’s fields, such as panels for layout.Can be controlled with a custom button that lets users page through the data for easy viewing.Data TablesIn addition to repeaters and repeater elements, we’ve introduced data tables as another way for publishers to connect to standardor custom objects, filter and retrieve data, and display the records on the page. The records are automatically displayed in atable which you can quickly customize using themes. To add a data table to your page, drag it from the Page Elements panein Siteforce Studio onto the page canvas. See “Using a Data Table to Retrieve Data” in the online help.Data FunctionsSpring ‘12 enhances data services features with the introduction of data functions. Publishers can use this page element toconnect to standard or custom objects, perform calculations on the returned results, and display the calculation on the page.For example, for a particular field in an object, you can use a data function to calculate the total value or the average amountof all returned records. Combine it with other data services features like forms to collect comments from your customers anddisplay the number of comments received. Add a data function to a page by simply dragging it from the Page Elements panein Siteforce Studio onto the page canvas. See “Using Data Functions” in the online help.Data Access PermissionsSites built with Siteforce are publicly available, so visitors access the site via the Guest User license that’s associated with thesite. By default, site visitors have access to information made available in an active public site, such as the site’s pages and assets. To allow guest users to view data from standard or custom objects on a site page, however, you must edit the site’s guest user profile. Each site has a separate Guest User license, so you can control data access on a per-site basis.
FormsForms complete the Siteforce data services feature set by letting you submit data to your organization’s standard or customobjects. Create web-to-lead forms, capture customer details, or gather feedback on your products or services. As with the otherdata page elements, publishers can add a form to a page via the Page Elements pane in Siteforce Studio. See “Adding a Formto the Page” in the online help.Folder Management: As a publisher, you can manage folders and items using the All Site Content view on the Overview tab in Siteforce Studio.From All Site Content, you can:Create and manage folders and filesImport assetsCreate site pagesCreate page templatesCreate style sheetsThis flexibility lets you organize your site in a way that makes sense to you. You can also manage your assets from the All SiteContent view without switching to the individual views for pages, style sheets, and assets.URL RedirectsIf you move or reorganize pages in your site, search engines may have trouble finding the new page locations. To avoid this and to have friendly URLs, publishers can set up URL redirects to inform users and search engines that site content has moved. You can use URL redirects to:• Maintain search engine ranking. For example, if you change a page’s name from “Gadgets” to “Widgets,” creating a redirect rule from /Gadgets to /Widgets lets you restructure the site without affecting your page ranking.• Make URLs more readable and memorable. For example, site visitors will find long or numeric page names, such as /widget65AD890004ab9923, difficult to remember. Instead, you can provide them with a short, friendly URL, such as /widget, and create an alias that redirects to the correct page when the user uses the short URL alias.• Assist with migration from another system to Siteforce. For example, if your old site ran on PHP (for example, http://widgets.com/index.php), you can create a redirection rule to the new page in Siteforce. To add redirects to your site, click Site Configuration > URL Redirects on the Overview tab in Siteforce Studio. See “Creating URL Redirects in Siteforce” in the online help.Import, Export, and DuplicateThe import, export, and duplicate site features are especially helpful if you don’t want to start from scratch to build a new site. Available from the Siteforce tab in the Siteforce app, these features save time and money, because you can reuse all or parts of existing sites. For example, let’s say you have several ideas for home page layouts. Using the duplicate feature, you can create one initial site, duplicate it, and then make the other prototypes. The export and import features allow you to export an entire site to your hard drive, and then import it into another org. Only users with the “Manage Users” and “Customize Application” permissions, and the Siteforce Publisher User field enabled on their user detail page can duplicate, import, and export sites. See “Duplicating a Siteforce Site,” “Exporting a Siteforce Site,” and “Importing a Siteforce Site” in the online help.”
Partial Publishing:For publishers, Spring ’12 introduces partial publishing, which lets you publish selected items only, and folder management features for organizing your site content, along with URL redirects, custom HTML attributes, and new HTML5 additions.Plus, we’ve revamped the Overview tab in Siteforce Studio for both publishers and contributors, and reorganized theway site components are displayed. When you update your site, instead of publishing the entire site, you can publish only the items you want. This can speed up publishing considerably, especially if you have a large site. When you click Publish Changes, you see a list of all changes that were made since the last time the site was published. Items are listed by type and include all changed pages, templates, style sheets, and assets, which you can select or deselect. If an item has dependencies, they will be selected along with the main item. HTML Attributes:Publishers can add custom HTML attributes to pages and page elements, which are rendered on the HTML tag of the page element. HTML5 DoctypePropery:As a publisher, you can now set a page’s doctypepropertyto HTML5, and take advantage of several semantic HTML5 elements that describe the content they contain. See “Changing a Page’s Doctype Property” and “Changing a Panel’s Render Tag Property” in the online help.
Reorganized Overview Tab:PUBLISHERS:Select a view on the Overview tab to view its contents.Site Pages—Create site pages, open and edit exiting pages, access page options, and organize the site map. You can also switch between the site map view ( ) or the list view ( ).Page Templates—Create page templates to base your site pages on, open and edit existing templates, and access template options.Style Sheets—Edit the site’s style sheet or create new style sheets.Assets—Import and manage assets, such as images and files.All Site Content—Create folders to organize your site content. In this view, you can also create pages, templates, and style sheets, and import assets.Recent Changes—View information about the most recently modified files.Site Configuration—Configure site properties such as the site name, create URL redirects, and manage domain information.Use the toolbar (3) to:Import assets, such as images and files.Preview your site or generate an anonymous preview link to send to other users.Publish your recent changes.Use the site's pull-down menu (4) to:Open recently accessed sites.Exit Siteforce Studio and return to Salesforce.Create and open a new site. Only users with the “Manage Users” and “Customize Application” permissions and the Siteforce Publisher User field enabled on their user detail page can create and import sites.Duplicate the site. Only users with the “Manage Users” and “Customize Application” permissions and the Siteforce Publisher User field enabled on their user detail page can duplicate sites.CONTRIBUTORS:Select a view (1) on the Overview tab to view its contents (2).Site Pages—View and edit pages, or create site pages, if available.Assets—Import assets, such as images and files.All Site Content—View all of the site’s pages, images, and files.Recent Changes—View information about the most recently modified files.Use the toolbar (3) to:Import assets, such as images and files.Preview the site in a browser window.Use the site's pull-down menu (4) to:Open recently accessed sites.Exit Siteforce Studio and return to Salesforce.
