1. VUK DjUKICH
San Francisco, CA
Tel. 415-635-9877 /Email: vukdukic@gmail.com
PROFESSIONAL EXPERIENCE
GLASSJAR CONSULTING – Salesforce Developer/Administrator (contractor) – San Francisco, CA
(May 2013 – Present)
Responsible for implementation, integration, architecture, design, development of SFDC instances
utilizing Apex, VisualForce, Javascript, CSS, HTML. Supported complex SFDC environment including
Sales Cloud, Service Cloud and multiple third party applications. Tasked to design and develop sales
automation workflows, triggers, and custom applications utilizing strong technical design skills and
strong working relationships with internal groups. Worked with multiple clients across various verticals.
The client size ranges from small businesses to Fortune 1000 corporations.
• Approved Salesforce ISV (Independent Software Vendor)
• Developed SFDC applications based on client needs for integration, implementation, and customization
projects.
• Integration of business processes across disparate systems and multiple Salesforce instances using web
services, SOAP,XML, REST, MSMQ, UML and JavaScript.
• Development of custom objects, fields and formulas, custom reports, and dashboards.
• Integration experience with other Salesforce applications and external systems.
• Development of SOAP and REST based web services used for custom development.
• Solid understanding of SaaS and CRM development processes and methodologies.
• Created supporting technical documentation and detailed design specifications.
• Developed and maintained validation rules and custom workflows.
ORACLE - Technical Account Manager - Redwood Shores, CA (June 2012-May 2013)
Responsible for successful and proactive client management, technical support and system architecture
and design. Responsible for managing a technical team tasked to manage strategic relationships with
nine Fortune 500 named accounts to impact their strategic initiatives and ROI. The team members are
located in California, Texas, Massachusetts, India, Romania, and Costa Rica. On point to understand
clients business goals and technology strategy as it impacts the systems.
• Top named accounts: Southwest Airlines, Neiman Marcus, Texas Instruments, RadioShack and Kinder
Morgan.
• Worked closely with C-Levelclient leadership to drive new business.
• Generated customized technical solutions for multi-platform architecture leveraging Java, Oracle DBEE,
GoldenGate, and Tuxedo.
• Leveraged both HQ and Local resources to build product knowledge, business strategy and overcome
obstacles to get the job done with a sense of urgency.
• Responsible for managing a FY14 annual quota of $1.95M in net new license sales of Oracle Database,
Security, Identity Management,Management Packs and GoldenGate enterprise software.
• Responsible for Oracle DBEE implementation and post-sales technical support.

2. ENDICIA – Technical Support/Salesforce Lead - Palo Alto, CA (Feb 2011 - June 2012)
Endicia develops shipping automation and logistics software. The company was purchased by Newell
Rubbermaid in 2011. I was responsible for technical support, training, systems integration and
implementation for Fortune 500 named accounts. In addition, I was responsible for Salesforce
implementation and sales process automation for internal needs of the company. I worked closely with
internal sales ad marketing leadership to establish workflows for Salesforce CRM.
• Top named accounts: American Express, United States Postal Service, La Post France, Post Canada,
Etsy, OnTrac International.
• Installed high volume shipping systems in coordination with partner technology consultants and internal
software engineers.
• Configured ODBC & OLE database connections from multiple sources (CSV,XML, MySQL, SQL).
• Trained Field Sales Representatives in Endicia API capabilities, applications, and sales techniques.
• Coordinated months long technology projects in conjunction with customer IT resources.
PANOGURU Software – Technical Account Manager - San Francisco,CA (Mar2007 – Mar 2011)
Panoguru is a value added reseller (VAR) of Wonderware, Siemens and Microsoft manufacturing process
automation software including PLC (Programmable Logic Control) hardware. Responsible to provide
technical solutions to sales teams and named accounts. Managed systems integration named accounts in
US, Europe, and Middle East. Managed strategic relations with enterprise accounts. Worked closely with
C-Level client leadership to drive new business. On point to help the client drive the most value from
their current Wonderware or Siemens solutions by providing strategies to help the client remain on their
existing application releases for as long as it makes sense for their business.
• Top named accounts: Dole Foods, Tesla Motors, Lawrence Livermore National Labs, Sierra Nevada
Brewer.
• Responsible for new client integration, technical proposal preparation, contract negotiation and
campaign ROI tracking.
• Coordinated product customizations with internal technical resources.
• Participated in and organized webinars, customer workshops, technical seminars, and on-premise
training sessions.
VERITAS FINANCIAL - Founder/Vice President – San Francisco, CA (June 2002 – Nov 2006)
Founder of a financial services company responsible for commercial and residential mortgage lending and
contract securitization. Responsible for internal banking operations, federal and state licensing
requirements, employee hiring and training, strategic banking alliances, and overall business strategy.
Worked directly with large pension funds, investment banks, hedge funds and international financial
institutions to establish Warehouse Lines of Credit, lending programs and pricing structures. Veritas was
generating over $100M in new loans and $5M in revenue. The company was headquatered at the Levi's
Plaza in San Francisco and had 40 employees.

3. • Worked directly with large pension funds, investment banks, hedge funds and international financial
institutions to establish Warehouse Lines of Credit, lending programs and pricing structures.
• Analyzed and created capital requirement scenarios, P&L Statements, balance sheets, cash flow
statements and performed detailed financial analysis.
• Placed PPM (Private Placement Memorandums) with with institutional and accredited investors.
• Received multiple federaland state licenses including Series 7, 6, 63, Insurance Property&Casualty(CA,
TX, NV),and Mortgage Banking (CA, NV,CO, HI).
• Successfully sold the company in 2006.
MCIWorldCom (Verizon) – Account Executive – Dallas,TX (Mar 2000 – June 2002)
Responsible for acquisition, implementation, and maintenance of new accounts. Provided software and
telecom solutions (voice, VPN, CPE, hosting, OC3, OC12) to Fortune 1000 clients. Tasked to
comprehend customer applications and made recommendations for WAN, CPE, and other telecoms
systems. Accomplishments:
• Achieved quota each month with revenue meeting or exceeding $120,000 per mont.
• Managed a book of business totaling 30+ clients with annual revenue projections of $3M.
EDUCATION
Stanford University,MLA Candidate, 2014-2018
Stanford University,Continuing Studies in Computer Science, 2011-2014
Midwestern State University,Management Information Systems, BBA,1994-1999
School ofMathematics and Information Technology,Sarajevo, Yugoslavia, 1990-1994
SOFTWARE Languages, Systems and Applications
Apex, Visualforce, Force.com, HTML, CSS, Javascript, SQL, Heroku, GitHub, VM Ware, Marketo,
Mulesoft, Oracle Fusion, Oracle DBEE, Oracle SSO Manager, Oracle Tuxedo, Endicia Label Server API,
Oracle GolgenGate, Joomla, EndicaPro, Wonderware Historian Server, Archestra Workflow, InTouch
HMI, Siemens, Endicia Suite, MailChimp, Salesforce,Siebel, MS Office, Eclipse IDE.
LICENSES
Series 6, Series 7, Series 63.