10. Setting Goals and Formulating Strategy Measurable criteria for performance Deficient of Annual Objective Reducing employees turnover, absenteeism, number of reject by 10 percent by December 2003 Assumption: Morale is related to measurable outcome To improve morale in the division Conducting a public opinion poll on dimensions of corporate responsibility by October 2003 To improve the business’s image
23. Skills Required Low Low Medium High First-line Medium Medium Medium Medium Middle High High High Low TOP Decision Making Conceptual Human Relation Technical