1. FACULTY OF ADMINISTRATIVE SCIENCE AND POLICY STUDY (HONS)
ORGANIZATIONAL BEHAVIOR (ADM 501)
PRESENTED BY:
NORULAINI BT ZAMRI
(2009470718)
BAS 4C
PRESENTED FOR :
ENCIK MUHAMAD FUAD BIN ABDUL KARIM
1
2. QUESTION T8 : COMMUNICATION
QUESTION 1 : Should companies try
to eliminate grapevine
communication? Explain your
answer.
2
3. No.
The companies
should
not try
to eliminate
grapevine
communication
3
4. Definition:
• Grapevine unstructured & informal
network founded on social relationship
rather than organizational
(Nancy Borkowski, 2010)
• An informal chat between people,
seen as a network through which the
information is reliably spread.
(Mc Shane & Van Glinow, 2003)
• It transmit info very rapidly in all directions
(Newstrom & Davis, 1993)
Office communication commercial
4
5. Types of grapevine chains
E
G
Y E
D F H I C
C K
H
B J G I
A K
D X
F B D
Gossip
C J J
A
B
B I Probability
A (J.W Newstrom & K.
(J.W Newstrom & K.
D Davis, 1993,
Davis, 1993,
C F Organizational
Organizational
Single behavior: human
behavior: human
Clust A
strand behavior at work, 9 thth
behavior at work, 9
er ed., p.445)
ed., p.445)
6. TYP S OF GRAPE
T ES OF GRAP VINE
YPE EVINE
CHAINS
CHAINS
6
9. How to deal with grapevine ?
• Managers should find out
about what and why that
information is being
communicated
• Managers should provide
accurate infromation
• False info in the grapevine
should be corrected by the
manager 9
10. Conclusion
• The organization should not eliminate the
grapevine communication because it can
help the employees in doing their work.
• The grapevine communication among the
employees and employers can not be
stopped even though the upper level of
management put an effort on it.
• There are several ways on how to deal with
grapevine communication and next it can be
use as a medium channel between the
employer and employee in the organization. 10
11. References :
• Ronald R. Sim (2002). Managing organizational behavior.
United States: Greenwood Publishing Group.
• Nancy borkowski (2010). Organizational behavior in health
care, 2nd edition. United States: Jones & Bartlett Publishers.
• Fred C. Lunenburg, & Allan C. Ornstein (2007).
Educational administration: concepts and practices, 5th
edition . Belmont: Thomson Books/Cole.
• J.W Newstrom & K. Davis (1993). Organizational behavior:
human behavior at work, 9th edition. New York: McGraw-
Hill Book Company.
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