2. f2f IM ?
letter
fax
telephone
email
evolution of library service communication
3. Stats!
• PEW/Internet
• How Americans Use IM [pdf]
• 53 million American adults use instant messaging and
its appeal is especially apparent among young adults
and technology enthusiasts.
• Teens and Technology [pdf]
• 75% of online teens and 42% of online adults use
instant messaging.
11. A sample interaction
• patron: yah, um, how long is the Illiad/
• me: pages?
• patron: no, how lng would it take 2 read it?
• patron: *it
• me: oh, well, it depends on how fast you read! it is a
GREAT book.
• me: it is generally around 590 pages
12. • patron: thts wat ive heard!
• patron: WOW!!
• me: well worth your time.
• me: i can put it on hold for you if you like
• patron: OK!!!
• me: nice. what is your last name?
• patron: o, [patrons last name]
13. Types of patrons
• Kids and teens
• Undergrad students
• Stay-at-home parents
• People using IM and work