Walk With World KIT , session 3, Business etiquette

1. Global Business Etiquette
Presented by:
Karan Bhandari
Nikhita Pise
8th August,2016

2. What is Etiquette?
 A fancy word for getting along with others
 Politeness
 Poise
 Confidence
 A code that governs the expectations of social behavior

3. Why Do We Need Etiquette?
 There’s no such thing as a vacation from good manners.
 To be at ease by showing more confidence and poise in
business & social situations.
 Increases the likelihood that your calls, appointments and
emails will be received positively.
 To come across as the polished professional you really are!

4. EtiquEttE “in thE OfficE”

5. Make a Good First Impression
 You meet a colleague for the first time. How do you
introduce yourself?
A.Give them a big hug
B.Say “What’s up dude…cool to meet you.”
C.Say “I’m (name), nice to meet you.
D.Offer a firm handshake and make eye-contact
E.Both C and D

6. Make a Good First Impression
 Avoid slang
 Establish eye contact
 Avoid “the hug”
 Avoid a limp handshake
 Always introduce yourself
 Know who should be introduced first
 Higher-ups first
 Females before males
 Present a business card
 If a higher up, only do this if they do it first

7. Elevator etiquette
 Common sense dictates that the people closest to the
elevator doors get on first.
 If you want to be at the front when it’s time to get out, go in
and stand by the buttons, out of the way.
 Or go in last.
 Or if you are in the very front waiting for your floor,
however, you show good manners if you move outside the
doors to allow people to exit from the back

8. Dress for Success

9. Do’s and Don’ts
 Do wait for a female business colleague to initiate the
greeting. Indian men do not generally shake hands with
women out of respect.
 Do use titles whenever possible, such as “Professor” or
“Doctor”. If the person doesn’t have an official title, use
“Mr.”,“Mrs.”, or “Miss” and their last name.
 Don’t refuse any food or drink offered to you during
business meetings.

10. Dress for Success
It’s “Casual Friday”…what would you wear to
the office?
Guys Girls
A.A business suit A. A business suit
B.Shorts and sandals B. A mini skirt and halter top
C.Ripped jeans C. Tight jeans
D.Khakis and a polo D. Nice slacks and a nice blouse

11. Dress for Success
 Dress for the occasion
 Avoid over-accessorizing
 Steer clear of anything too gaudy, too short, or too tight
 Think of “Casual Friday” as if it were an ordinary day without a
necktie or business suit – and, you still have to “look”
professional!

12. Cubicle Etiquette
 Imagine an invisible door. Don’t just enter someone’s cubicle.
 If they look deep in thought, leave them alone.
 If they are on the phone, don’t try to get their attention with
gestures.
 Be aware how your voice projects.
 Speaker phones and cubes don’t mix.

13. Cubicle Etiquette
 Others can hear what you say, and could judge you by your
words.
 Keep personal phone conversations to a minimum.
 Don’t be a cubicle “lurker”.
 Keep your cubicle neat and uncluttered.

15. “Netiquette” – Internet Manners
 “I need thisASAP”
 “Come see me now”
 “Why did you tell them this?”
 “I NEED MORETIME”
 “Meet me in the braek room”
 To: jennifer@nmsu.edu
 Cc: robert@nmsu.edu
 Cc: Sandi@nmsu.edu
 Cc: matt@nmsu.edu
Why are these rude/annoying??

16. “Netiquette” – Internet Manners
 Be concise, clear, and conversational in style
 Your words are a forward or blind-copy away from anyone
 Don’t abuse the Cc: button
 Spel check, spell chek, speill chick
 Avoid the “chain mail” trap
 Don’t be too informal
 In most instances, use lowercase
 Uppercase implies shouting

17. “The 5 Commandments”
 E-mail only those to whom the message pertains
 M-ake a point to respond promptly
 A-lways check spelling and grammar
 I-nclude your telephone number in your message
 L-earn “nettiquette”
What you write can be forever stored!!

18. Etiquette “outside” of the office

19. Travel Do’s and Don’ts
 Flying is the most common mode of transportation.While flying,
remember:
 Get to the airport early
 Don’t hold up the security line
 Dress appropriately
 Be considerate when walking down the aisles
 Share the armrest
 Don’t recline your seat all the way back

20. More Do’s and Don’ts
 Drink water, not alcohol
 Mind your business
 Don’t talk to your neighbor unless they want to
 Avoid getting up and down
 When exiting, let those in front of you exit first

21. The “Social” Event

22. Social Situations: How not to be a Social
Outcast
 View the event as an opportunity to network.
 Prepare some small talk in advance.
 Mingle and circulate. Don’t be a clique!
 Dress appropriately
 Go easy on the food and drink.
 Seek out the host to show appreciation for the event.
 Don’t overstay your welcome.
 Remember, people are taking notes. Don’t give them a
performance they will remember forever.

23. Eating in Public:
You sit at the table and want to take a
drink of water. There is a glass on your
left and right. Which one do you drink
from?
A.Right
B.Left
C.Grab one from another table
D.Forget it, I will go thirsty!!

24. You Might See This Too…

25. Eating in Public:
You excuse yourself to use the
restroom. Where do you place
your napkin?
A.On the floor
B.Folded on the table
C.On your chair
D.Take it with you

26. Eating in Public:
You have finished eating your meal.
How do you let the waiter know?
A.Yell at him.
B.Mash your napkin on your plate so you
won’t eat anymore.
C.Push your plate(s) away from you.
D.Place your utensils at 10:20 (10 and 4).

27. Remember:
 Eat from the outside in
 Liquids to the right, solids to the left
 5 letters: D-R-I-N-K / R-I-G-H-T
 4 letters: F-O-O-D / L-E-F-T
 No elbows on the table
 Don’t talk with your mouth full
 Use your napkin properly
 Have good posture
 Pace yourself – Don’t eat too fast or slow
 No makeup at the table
 Don’t use your cell phone
 Pass correctly – Don’t reach over people.
 Pass salt and pepper together

28. Cell Phones: Necessity or Burden?

29. Cell Phone Quiz
 I keep my cell phone on during meetings so everyone can reach
me.
 I answer the phone in a restaurant.
 I tend to talk louder on my cell phone than I do using a landline.
 I instantly answer my phone when it rings no matter how many
people are close around me.

30. How Did You Fare?
 Yes to 4 statements:You are reachable but others probably think
you are rude.
 Yes to 3 statements: Now you’re maybe a little lower on the
“rude” scale.
 Yes to 1 or 2 statements:You are more civil than most cell users.
 No to all statements:You are the master of cell phone etiquette.

31. Cell Do’s and Cell Don’ts
 Use your “inside voice” or even quieter.
 Walk away from others when talking.
 Turn your phone off or on vibrate during events.
 Never answer your phone during an event.
 Be careful when driving.

32. Common Etiquette Mistakes
 Making introductions in the wrong order.
 Showing up late for an important appointment.
 Talking on your cell at the table or during events.
 Improper napkin use.
 Drinking too much at functions.
 Improper uses of email.
 Walking into a person’s cubicle without asking permission.

33.  Work
 Conferences
 On the phone
 Traveling
 Dining
Yeah, great stuff, but when will I use it?
 Social events
 In line at store
 Online
 Entertaining
 Driving
Etiquette is the key to surviving all human contact
with your self-esteem, sense of humor, and self-
confidence intact!!

34. What do you think are the advantages of
BUSINESS ETIQUETTE ?

35. In Conclusion…
“Your manners are always under examination, and by
committees little suspected, awarding or denying you
very high prizes when you least expect it”
-Ralph Waldo Emerson