Colleen S. Harris, Computers in Libraries 2011

1. MANAGING THE
MULTIGENERATIONAL LIBRARY:
WORKFLOWS, MULTIGENS
& TECH CHANGE
Colleen S. Harris
Head of Access Services
University of Tennessee at Chattanooga
colleen-harris@utc.edu
http://guardienne.blogspot.com

2. THE VETERANS: DOB 1900-1943
 Moving on up…or not
 The “Job Well Done” generation
 Traditional “family values” and “work ethic” generation
 Hourly work to earn wage, not reward based on outcomes
Photo by Alan Light: http://www.flickr.com/photos/alan-light/211193458/

3. BABY BOOMERS: DOB 1943-1960
 Raised during positive,
optimistic time of
economic expansion
 Altered traditional
family roles
 Accumulated debt
 Original “workaholics”
 Largest part of
workforce
http://alumni.indiana.edu/magazine/issues/200701/abbieroad.shtml

4. GEN X: DOB 1960-1980
 Sociopolitically aware
 Economic free agents
 Outcome oriented
 Fast feedback
 Work/Life balance
http://sevensassysisters.com/wp-content/uploads/2010/07/Judd-Nelson-225x300.jpg

5. GEN Y: DOB 1980-1994
 Multitaskers
 Work in teams
 Tech facile
 Enthusiasm
 Internal gratification>
reward
 High need for praise
 Opportunity job-
hoppers
 Outnumber Gen X 80
million to 44 million
http://youngwomenmisbehavin.com/2009/12/07/misbehavin-notification-gen-y-gets-some-needed-attention/

6. MILLENIALS/GEN-M: DOB POST-1994
Tech facility
Adaptable
Creative
Inability to
concentrate
on one
thing at
length/ born
multitaskers

7. STRESSORS
http://gawker.com/#!5646092/sad-keanu-eats-a-cupcake http://www.weirdpicturearchive.com/pics/rk-possum.php

8. 3 WORKFLOW FACTORS
 TECHNOLOGY
 SKILL SETS
 INFRASTRUCTURE

9. ELECTRONIC COURSE RESERVES
Infrastructure & Skill-set Issues
 Infrastructure
 Job descriptions
 Management
assumptions
 Workplace culture
 Skill Sets
http://www.cyberdesignz.com/blog/wp-content/uploads/2009/12/website-design-
factors.jpg

10. Webscale Management System(WMS)
Technology

11. PENDING ILL UNIT REVAMP:
Trifecta
• Technology
• Infrastructure
• Skill Sets
http://www.imageware.de/en/solutions/book-scanner/bookeye-4-kiosk/

12. TAKEAWAYS FOR WORKFLOW
REDESIGN
 TECHNOLOGY
 SKILL SETS
 INFRASTRUCTURE
 PERSONALITY/GENERATIONAL FACTORS

13. Colleen S. Harris
Head of Access Services
University of Tennessee at Chattanooga
colleen-harris@utc.edu
warmaiden on most social networks