Digital Agenda Europe #daelocal_cy - the digital agenda strategy for Cyprus

2. • Introduction – Benefits
• Digital Cyprus Today
• Digital Strategy for Cyprus
– Background
– Vision
– Strategic Objectives, Measures, Actions
– Governance

3. Source: World Bank

4. • broadband deployment investment of €270 billion
will create about 3.99 million jobs in EU27 Member
States
Source: COM(2011) 657 Final

5. • A 10% higher broadband penetration in any year is
correlated with a 1.5 per cent increase in labour
productivity over the following five years
Source: COM(2011) 657 Final

6. • If Government services were digital
– savings of European firms in EU, due to
diminished administrative burden  € 44
billion Euros
Source: Infocom_cy 2011

7. Widespread use of ICT – deployment of high
speed broadband 
• 4.5 per cent increase in educational attainment
• net total benefit from tele-monitoring patients ~
€27.89 bn
• BB-enabled smart grid services and devices could
result in over €850 billion in gross energy savings
Source: COM(2011) 657 Final

9. Lack of
competition
Fixed broadband penetration Only one type
New entrants' share in fixed broadband of technology
lines
Share of fixed broadband lines >= 2
Mbps
Share of fixed broadband lines >= 10
Mbps
DSL lines share in fixed broadband
Slow
Total fixed broadband coverage
connections
Rural fixed broadband coverage
Mobile broadband penetration
Households with a broadband
connection
Due to satellite
Enterprises with a fixed broadband service by
connection HellasSat + fiber
3G Coverage roll out by Cyta
Use of mobile phones to access the
Internet
The
problem is
penetration

10. Limited use
% of households with access to
the Internet at home

Increase awareness
% of population who are regular
internet users (at least once a week) Citizens readiness
% of disadvantaged people who are
regular internet users (at least once
a week)
% of population who are frequent This is negative
internet users
% of population using a laptop to
access the internet, via wireless
away from home or work
% of population who have never
used the internet

11. Information about goods and
services (% pop)
Reading online newspapers(% pop)
Games, images, films, music (% pop)
Online banking (% pop) Limited electronic
Uploading self-created content (%
transactions
pop) 
Seeking health information (% pop) Awareness campaign
Looking for a job, sending a job Citizens’ readiness
application (% pop)
Doing an online course (% pop)
Inf. about education & training (%
pop)
Use of eGov services (% pop)
Sending filled forms to eGov services
(% pop)

12. Intrinsic
Availability of eGov services - difficulties
citizens
Availability of eGov services -
enterprises
Use of eGov services (% pop)
Sending filled forms to eGov services
(% pop) Limited use

Use of eGovernement services
(% enterprises) Awareness campaign
Returning filled forms to eGov Citizens’ readiness
services (% enterprises)
Use of eProcurement services
(% enterprises)

13. Ordering goods or services online
(% pop)
Not available in
Ordering goods or services online (% Cyprus
internet users)
Cross-border eCommerce (% pop)
Cross-border eCommerce (% internet
users)
Selling online (e.g. auctions) (% pop)
Selling online (e.g. auctions) (% internet
users)
Buying online content (% pop)
Limited electronic
Buying online content (% internet users)
transactions
Turnover from eCommerce

Enterprises purchasing online
Awareness campaign
SMEs purchasing online
Citizens’ readiness
Enterprises selling online
SMEs selling online

15. Decision of Council of Ministers (February 2009)
• Minister of Communications and Works
– political responsibility
• Department of Electronic Communications (DEC)
– Executive body to formulate and supervise implementation of the
national Information Society Strategy
• Advisory Committee
– Government, Private Sector, Academic Community
• An information society coordinator from every Ministry

16. • 6 major strategic objectives
• 22 measures
• 117 actions
Digital Strategy Document
• Main document –
– Vision, Objectives, Measures, Actions
– Timetable of implementation
– Governance
• Appendix 1
– EU policies, digital CYP today (indices, policies), benefits analysis
• Appendix 2 – more detailed description (measures & actions)

17. “information and communication
technologies to support the development
and competitiveness of the economy and
citizen participation in the social, cultural
and political domains”

19. BB targets
• By 2013, all households  2Mbps (by end of 2011)
• By 2013, 80% of businesses  20Mbps
• By 2020, all households and businesses  30Mbps
• By 2020, > 50% of households and businesses 
100Mbps

20. 1. Promotion of a stable regulatory framework
• Adopt new Directives – OCECPR and DEC
• Improve framework for rollout of fixed
infrastructure
• Improve framework for rollout of wireless
infrastructure
• Analysis of the broadband access market
• Promote partnerships/cooperation of
stakeholders  effective investments

21. 2. Licensing of Wireless Networks
• Plan for licensing radio frequencies for ECN –
technology neutrality
3. Promote Competition  lower prices
• Evaluation of consumer trends (demand and pricing
of broadband access products)
• Extension of Market Observatory
− Available BB products and prices
− Map of infrastructures + BB coverage
− Map of take-up and use of BB products

22. 4. FTTH Network
• Adopt regulatory framework – installation and
operation of NGA networks
• Consultations between operators – define type of
network and timetable of implementation
• Evaluate the possibility of subsidizing wiring in
premises

23. 5. Network and Information Security
• 2 CERTs (Gov’t, Academic)  fully functional
• Expand scope of 2 CERTs to cover business
community
• Develop CIIP strategy
– Including contingency plan
• Awareness campaign on security issues
• Safe internet program for children

24. • Key enabler to increase uptake and use
• Better services to the citizens & businesses
• Decrease bureaucracy
• Increase productivity in the public sector
• Decrease costs for Gov’t and citizens & businesses
6. Public Services Networks
• Design and build Gov’t NGN – schools & hospitals
• Further develop academic & research network

25. • Advisory Committee to Minister of Finance on eGov
7. Paperless Government
• Install Office Automation System in all Gov’t Depts
• Revision of Gov’t IT strategy  cloud
• Implementation of the Government Gateway
• Implementation of the Government Data Warehouse
• Establishment of helpdesk – support
• Implementation of the Human Resource Management
System
• Data center consolidation

26. 8. eGov Services
• Expansion of Point of Single Contact (PSC)
• Set in full operation e-Filing system for online registration of
companies
• Online payments to Gov’t (e-payment)
• Incentives to use available eServices
• More public eServices
̵ Remove existing obstacles  eServices
̵ Review/amend procedures of public sector for effective eGov
̵ Provide access to citizens to their personal data

27. 8. eGov Services (2)
• Social inclusion - vulnerable groups
• Develop cross-border, interoperable e-Gov services
– European Interoperability Framework
• Publish public information
• Develop tools to promote eDemocracy

28. 9. Serving the citizen
• Establish Call Center for citizens
• Operate more Citizen's Service Centers
– virtual Citizen's Service Centers

29. 10. Electronic Local Authorities
• Centralized information management
system for all Municipalities
• Call center
• Install computers with fast Internet access
• Incentives to citizens and businesses to use
the available online services
• Use social networks to involve the citizen

30. 11. eHealth
• Integrated Health Information System in all hospitals
– Electronic health record
• Drug Information Management System in all
hospitals
• Regional Health Networks
– Exchange of information between all health care providers
• Internet portal – provide private physicians access to
patients electronic health records
• Ambient Assisted Living (AAL) – pilot
• Telemedicine

31. 12. eID and eSignature
• Every citizen to have an eID
– Personal identity
– Passport (biometric) data
– Advanced certificate for creation of qualified eSig
– Other data
• Implementation of legal framework for
electronic signatures
• DITS  Gov’t CSP

32. 13. Use of ICT to promote cultural heritage
• Comprehensive strategic plan for the promotion
of cultural heritage with the use of ICT
– Including 3D digital museum
• Digitize main objects of the Cyprus Museum
– Links with respective archaeological sites
• Digitize exhibitions organized during CY EU
presidency

33. 14. Use of ICT to promote tourism
• Strategic plan to promote tourism with the use
of ICT
• Call center (single number)
• Promote tourist attractions through social
networks
• Tourism observatory  Info

34. 15. Knowledge Park (Smart City)
• New area – state of the art facilities (telecomms
infrastructure , smart buildings)
• Call for expression of interest by potential
strategic investors
• Depending on outcome  implementation

35. 16. Developing Digital Literacy
• Implementation of co-financed project “e-Skills
For All” - ECDL
• Implementation of co-financed "Digital Citizen"
– very basic e-skills for the digitally illiterate
• Development of further programs to promote e-
skills
• Promotion and expansion of the Cyprus
Business Portal
• Develop eLearning programs for public servants

36. 17. National Program for Broadband Penetration
• Install computers & fast connections in municipalities
– Enable citizens transact electronically
– Pilot (measure contribution to uptake and use)
• Free WiFi access in selected public places

37. 18. eEducation
• Network all public schools
• Structured cabling in all schools
• Increase the number of computers in schools
(one computer per student)
• Computer & multimedia labs in every school
• Interactive whiteboards in all schools
• Connect every school with ΔΙΑΣ (Internet School
program)

38. 18. eEducation (2)
• Digital educational content for all subjects
• Distance learning applications
• Computerization of the educational system –
Interconnection with ΔΙΑΣ
• Further train teachers to further integrate ICT in
the learning process
• Develop interactive learning centers
• Evaluation of students’ eSkills – measures to
improve

39. 19. Promotion of Digital Entrepreneurship
• Further promotion of electronic commerce -
“Epihirite Diadixtiaka“
• eBusiness subsidy program
• Subsidy program for SMEs to develop innovative
ICT products or services
• Introduce program for government bodies to
enter into pre-commercial procurement
agreements with innovation & research
organizations

40. 19. Promotion of Digital Entrepreneurship (2)
• Incentives to businesses to use public electronic
services
• Incentives to businesses to implement eInvoicing and
eReceipts
• Incentives to businesses to be green
– use environmentally friendly technology / equipment
– implement environmentally policies and practices
• Develop policies to assist the participation of Cypriot
ICT businesses in Gov’t projects

41. 19. Promotion of Digital Entrepreneurship (3)
• Establishment of annual forum – ICT sector and
DITS getting together
• Establish Advisory Committee of Experts –
framework for doing business in cyberspace
• Establish Working Group to develop a strategic
plan to promote the export of ICT services
• Establish mechanism to manage EU funds –
develop subsidy programs (eg in the context of
CEF) to promote digital entrepreneurship

42. 20. National strategy for the use of ITS
21. Water Management System
• Further introduction of telemetry systems in
water management
• Pilot project for smart metering (water and
electricity)
22. Teleworking framework

43. 23. Communication plan
• Draft comprehensive communication plan
– Promote digital strategy
– Raise awareness
• Create of code of digital rights
24. Strengthening the capacity of DEC