1. THE CROWD GUIDE TO...
REMARKABLE
COMMUNITY MANAGEMENT

2. An
no
an unce
co da fea
mp cco tur
an mp es
y a lis , s
nd hm pec
the ent ial
cu s of offe
sto th rs
me e
rs.

3. Monitor the vibe of the community and
respond to tremors in the social sphere.

4. Sculpt and direct the flow of conversation
while sticking to the company's objectives.

5. Deliver requests from
customers to the correct
people within the company.

6. Watch over posts, comments, customers and
ideas on multiple social channels and platforms.

7. *No matter how bad the grammar or spelling or how ridiculous the comment.
Agreed! Thanks
for your Profiteroles are
contribution! amazing!!1!
Respond to and engage
in all conversation *

8. *This actually came up on Twitter...
oh yea F**k wat
By golly, I do love
dey say
your brand good
BigHommie ima do
sir!
dis 4 u*
Have a multiple personality disorder.
Use the correct tone for each client.

9. *Get your mind out of the gutter.
Service with a smile!
Satisfy the customer in any way you can.*

10. *In a kind and dignified way.
Destroy all spammers.
Destroy them! *

11. Research research research!
Get to know the company's industry...

12. ese ar ch!
mo re r
A nd
Keep up to date with the latest social platforms.

13. Obliterate all trolls! No amount of fire
power or intelligence can destroy
these vile creatures. Ban and delete.

14. *Never use the word guru.
Be a complete social whore.
Master of all social media platforms.*

15. CREDITS
http://www.flickr.com/photos/alphadesigner/3462393730/
http://www.flickr.com/photos/centralasian/5729537142
http://www.flickr.com/photos/madstillz/392716521
http://www.flickr.com/photos/emmiegrn/2201072552
http://www.flickr.com/photos/aye_shamus/2676763850
http://www.flickr.com/photos/chuckp/83230785
http://www.flickr.com/photos/kpaulus/4903209928
http://www.flickr.com/photos/sunface13/2175472561
http://www.flickr.com/photos/richardmoross/2701098168
http://www.flickr.com/photos/toolstop/4546017269
http://www.flickr.com/photos/macten/2068155756
JAMES BOUGOURD
COMMUNITY MANAGER FOR CROWD MEDIA LTD
@JAMESBOUGOURD