Agile in the City: Bristol, November 2019 - By Anne Dhir at Snook

1. Anne Dhir | @brightkaos
Put on your own oxygen
mask before helping others
Agile In The City Bristol
Anne Dhir
She/her
@brightkaos

2. Anne Dhir | @brightkaos
Let’s talk about
mental health

3. Anne Dhir | @brightkaos
Trial and errors

4. Anne Dhir | @brightkaos
Why this talk?

5. Anne Dhir | @brightkaos

6. Mental health problems in the UK
workforce cost employers almost
£35 billion a year
£10.6 bn in sickness absence
£21.2 bn in reduced productivity at work, or ‘presenteeism’
£3.1 billion in replacing staff who leave their jobs because of their mental health
(Parsonage and Saini 2017)
Anne Dhir | @brightkaos

7. 84% of employees have experienced
symptoms of poor mental health
where work was a contributing factor
(Deloitte Centre for Health Solutions, 2017)
Anne Dhir | @brightkaos

8. Anne Dhir | @brightkaos
About triggers

9. Emergency
care
Unemployment
Young people
in care
Youth mental
health
Domestic
Violence
Emergency
Helplines
Housing

10. Travelling
for work
Managing
clients
Juggling
deadlines

11. Anne Dhir | @brightkaos

12. Anne Dhir | @brightkaos
Are we really ready
for people to bring
their whole selves to
work?

13. Anne Dhir | @brightkaos
About needs

14. Anne Dhir | @brightkaos
We can’t design
future experiences
at the cost of
present ones

15. As a team, we need to work with a
balanced amount of engagement and
detachment so that we can look after
ourselves and each other.
Anne Dhir | @brightkaos

16. As a team, we need to plan difficult
projects carefully so we can achieve
good outcomes for our client and our
people.
Anne Dhir | @brightkaos

17. As a team, we need to establish a
culture where it’s OK to ask for help so
that we practice what we preach.
Anne Dhir | @brightkaos

18. Anne Dhir | @brightkaos
The Jenga of mental health
1. Self-care
2.Work culture
3.Design projects
4.Manage projects
5.Support staff
6.Support users

19. 1. Self-care
Breathe
Ground yourself
Shake it off
Anne Dhir | @brightkaos

20. 2. Open our work cultures
It’s OK not to be OK
Learn to communicate better
Set boundaries
Anne Dhir | @brightkaos

21. 3. Design projects
Bring in the subject experts
Work with communities
Assign projects mindfully
Anne Dhir | @brightkaos

22. 4. Manage projects
Slow down
Pair up
Include health in risk management
Anne Dhir | @brightkaos

23. 5. Support staff
Mental health first aid training
Internal support
External support
mhfaengland.org
sja.org.uk
smhfa.com
Anne Dhir | @brightkaos

24. 6. Support users
Retelling stories can be traumatic
Give before you take
Design the whole interaction
Anne Dhir | @brightkaos
Users

25. Anne Dhir | @brightkaos
Read more
Put on your oxygen mask before helping others: the importance of mental well-being
in service design, Linköping University Electronic Press
http://bit.ly/mentalhealthdesign
Contact me:
anne@wearesnook.com