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The document discusses various business-to-business (B2B) support services commonly provided by specialized e-service providers, including e-strategy consulting, application development, web hosting, financial services, logistics, marketing, content delivery, directories, e-communities, and integration services. It describes why companies outsource these services and provides examples of major service providers for different functions like payment processing, logistics, and web hosting.

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Chapter 8 B2B Support Services
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Learning Objectives (cont.)
Hewlett Packard Closes the Payment Gap in B2B E-Commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hewlett Packard Closes the Payment Gap in B2B E-Commerce (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 8-1 Electronic Commerce Services and Analysis Insert Fig 8.1 here Source : Choi et al., The Economics of Electronic Commerce (Indianapolis: Macmillan Technical Publications, (1997), p. 18.
EC Services: Overview & Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],EC Services: Overview & Services (cont.)
Figure 8-2 EC Application Development Process
Figure 8-3 The Evolution of E-Marketplaces
Consulting Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consulting Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Application-Building Services and Required Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Application-Building Services and Required Standards (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Application-Building Services and Required Standards (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Hosting and Other Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Hosting and Other Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Hosting and Other Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Web Hosting and Other Services (cont .) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 8-4 Participants and Process of Using a Purchasing Card Source : napcp.org/napcp.nsf/Cardparticipants!OpenPage. Used with permission of NAPCP.
Financial B2B Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Financial B2B Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Financial B2B Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 8-5 Transaction-Based Financing Source : Aberdeen Group, Inc. November 2000
Order Fulfillment, Logistics, and Supply Chain Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],UPS Logistics Group
Order Fulfillment, Logistics, and Supply Chain Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Order Fulfillment, Logistics, and Supply Chain Services (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing and Advertisement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 8-6 The Architecture of Ad Server Networks Source : Warkentin, Merrill, Vijayan Sugumaran, and Ravi Bapna. “eKnowledge Networks for Inter-Organizational Collaborative eBusiness,” Logistics Information Management, Vol. 14, No. 1/2, March 2001, pp. 149 – 162. Used with permission of MCB University Press.
Affiliate Programs ,[object Object],[object Object],[object Object],[object Object],© Prentice Hall, 2002
Infomediaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Data Mining Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Marketing Services ,[object Object],[object Object],[object Object],[object Object]
Figure 8-7 Digital Delivery Content Life Cycle
Content Generation, Syndication, Delivery, and Management (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Content Generation, Syndication, Delivery, and Management (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Directory Services & Search Engines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Partner Relationship Management (PRM) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other B2B Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hypermediation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Google
Managerial Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managerial Issues (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]

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chapter8.ppt

  • 1. Chapter 8 B2B Support Services
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  • 6. Figure 8-1 Electronic Commerce Services and Analysis Insert Fig 8.1 here Source : Choi et al., The Economics of Electronic Commerce (Indianapolis: Macmillan Technical Publications, (1997), p. 18.
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  • 9. Figure 8-2 EC Application Development Process
  • 10. Figure 8-3 The Evolution of E-Marketplaces
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  • 20. Figure 8-4 Participants and Process of Using a Purchasing Card Source : napcp.org/napcp.nsf/Cardparticipants!OpenPage. Used with permission of NAPCP.
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  • 24. Figure 8-5 Transaction-Based Financing Source : Aberdeen Group, Inc. November 2000
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  • 29. Figure 8-6 The Architecture of Ad Server Networks Source : Warkentin, Merrill, Vijayan Sugumaran, and Ravi Bapna. “eKnowledge Networks for Inter-Organizational Collaborative eBusiness,” Logistics Information Management, Vol. 14, No. 1/2, March 2001, pp. 149 – 162. Used with permission of MCB University Press.
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  • 34. Figure 8-7 Digital Delivery Content Life Cycle
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