1. www.NaviSite.com/dedicated
dhsales@navisite.com
(978) 946-8985
India’s leading interactive marketing agency, benefits
from NaviSite’s uncompromising Always There™
approach to Support.
About Webchutney
Webchutney is India’s top full service digital media and interactive marketing
agency. For the last decade, they have brought their award winning expertise to
thousands of projects for a roster of internationally known clients. Webchutney
has earned a well deserved reputation for excellence and innovation, and has
been recognized as one of the “coolest” companies by Business Today, India’s
leading business magazine. They’ve built the reputation of one client at a time,
through equal parts hard work and talent, and they understand the value and
equity it brings to the company.
A key facet of Webchutney’s business model depends on outsourcing their IT
infrastructure including servers, firewalls and server monitoring and manage-
ment. By avoiding the time and expense of investing in capital equipment and
technical engineering employees, Webchutney has been able to focus on their
core strengths, putting their efforts into revenue generating initiatives. This
strategy has helped propel them to the forefront of their industry.
“In the past clients weren’t really “We didn’t feel like we were in control.”
interested in backend systems, Webchutney had a problem though; they were unhappy with the quality of
but clients now demanding more service they were getting from their dedicated server hosting provider. Sporadic
visibility and have higher expec- outages were frustrating, but even more troubling was the lack of professional-
ism and follow through on the part of the engineering and support staff. The
tations of our IT Infrastructure servers were under powered by industry standards, and Webchutney had little
vendor responsiveness and this visibility into what was going on from day to day. Security issues were also a
is a good way for us to provide concern, as demonstrated by a recent hacker attack. Even worse, the problems
didn’t just make things difficult internally, but were impacting client presentations
an additional level of confidence
and projects in production that needed to be available to clients through the
to our customers.” development process. As COO Rahul Nanda summed it up, “We didn’t feel like
we were in control.”
Rahul Nanda
After making the decision to change providers and following a period of research,
COO, Webchutney Webchutney selected NaviSite as their managed dedicated and virtual server
host. Several factors contributed to the decision, including NaviSite’s reputation
as a provider of enterprise class solutions as well as previous experience of
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© 2009 Navisite. All rights reserved.

2. www.NaviSite.com/dedicated
dhsales@navisite.com
(978) 946-8985
Client www.Webchutney.com
working with NaviSite. Webchutney took confidence in the fact that NaviSite
was an established leader with world class infrastructure, class leading
dedicated server performance to cost ratios, proven security technology and
other enhanced management services. NaviSite’s existing client base of multi-
billion dollar corporations and SMBs alike demonstrate to Webchutney’s clients
that their vendor’s have been carefully selected.
The switch to NaviSite wasn’t without incident. “We had a few hiccups initially,”
said COO Rahul Nanda. Far from being upset, given the bad experience with
their previous provider, he saw this as an opportunity to gauge the quality and
level of NaviSite’s support. “Just about any host is going to work okay 95% of
the time,” he added. “How they respond when you are having problems is what
separates the amateurs from the professionals.”
Always There Support passed the test.
The NaviSite Always There support team passed the test with flying colors. ”My
client expected me to work over the weekend, and I was very surprised and
pleased that the NaviSite support staff had the same level of commitment. They
worked through the entire weekend to resolve our issues. It was very reassur-
ing, and delivered that ‘delight factor’ that every customer hopes for.”
NaviSite’s Always There
Team is Built on a Strong Mr. Nanda also gave high marks to the NaviSite ticketing system and the quality
Foundation: of the e-mail communications he had with the support team. Webchutney now
enjoys great visibility into the health and performance of their servers thanks to
the NaviView control panel, and will be utilizing the functionality to give their own
86% of NaviSite employees are engineers, one
clients limited visibility, adding value to their scope of services. “In the past
of the highest in the industry.
clients weren’t really interested in back end systems, but clients are now
demanding more visibility and have higher expectations of our IT infrastructure
NaviSite’s engineers are always in training and
vendor responsiveness and this is a good way for us to provide an additional
have goals for continuous learning.
level of confidence to our customers. NaviSite has exceeded our customers’
requirements.”
NaviSite has implemented a comprehensive
documented process for delivering exceptional
support. “We’re in control again”
Webchutney is very happy with their decision to use NaviSite as their managed
NaviSite’s controls and audits detect knowledge/ dedicated server and virtual server hosting provider. They knew they needed
process/ customer expectation gaps early and more than just a provider, with their reputation tied to the reliability of their
are the engine of the continuous improvements. service, they needed a partner. Webchutney benefits from enterprise class
hardware and data networking, proven security, and end to end management,
but once asked to point to one specific item that has made their decision pay off,
Mr. Nanda had a ready response. “The level of support,” he said. “We’re in
control again.”
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ANDOVER | ATLANTA | CHICAGO | HOUSTON | LONDON | MINNEAPOLIS | NEW DELHI | NEW YORK | SAN JOSE
© 2009 Navisite. All rights reserved.

3. www.NaviSite.com/dedicated
dhsales@navisite.com
(978) 946-8985
Client www.Webchutney.com
Webchutney at a glance
Founded in 1999, Webchutney is India’s leading full service digital agency which
offers a range of digital solutions to a large portfolio of globally recognized
brands and companies. Their clients include Microsoft, HP, Airtel, Unilever, P&G,
Tata Group amongst others. Webchutney offers interactive consultancy services
like UI development, media planning and buying, emerging platforms, and social
media. Recently, Webchutney was ranked as the Number 1 Digital Agency in
India by Brand Equity, Economic Times.
They have offices across New Delhi, Mumbai and Bangalore. For more informa-
tion, please visit www.webchutney.com
About NaviSite
NaviSite is a leading provider of enterprise hosting and application solutions.
Over 1,500 customers depend on NaviSite for managed application services,
application development, implementation and management on its web
infrastructure platforms in 16 state-of-the-art data centers supported by more
than 650 professionals. NaviSite provides customized and scalable solutions
leveraging its broad range of application development capabilities, packaged
software implementation expertise, deep portfolio of best in class technologies,
and a full suite of web-hosting and internet infrastructure options.
NaviSite Dedicated Hosting Business focuses on providing hosting solutions to
small and mid size businesses leveraging NaviSite expertise in serving its Enter-
prise customers. The solutions offered includes powerful dedicated servers and
virtual servers which are optimized for small and medium sized businesses
technology needs and budgets and could be easily configured and ordered
through, NaviSite’s dedicated hosting portal. For more information, please visit
http://dedicatedhosting.navisite.com
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ANDOVER | ATLANTA | CHICAGO | HOUSTON | LONDON | MINNEAPOLIS | NEW DELHI | NEW YORK | SAN JOSE
© 2009 Navisite. All rights reserved.