22. PEM Billing Manager (BM) Architecture BM Core BM Service Gates (~10) BM Plug-Ins (~30) Order Processing Workflow Engine Fraud Screening Notifications Reporting Promos & Discounts Service Plan Manager E-Commerce PEM Gate OpenSRS GoDaddy Manually Provisioned Items Gate Authorize.Net PaymentTech OpenSRS API GoDaddy API PaymentTech API Authorize.Net API Payment Gate Domain Registration Gate
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Notes de l'éditeur
SWsoft is the global leader in hosting infrastructure software with a worldwide presence, numerous software deployments, strong venture backing, and an expert team of engineers. Deployments (as of November 2005): SWsoft has been deployed by over 10,000 hosting providers in over 100 countries. SWsoft software powers over 120,000 servers allowing service providers to offer a broad range of services to over 10 million domains and 50 million email users. Nine of the top 10 worldwide service providers use SWsoft software as do the top 5 service providers in Europe. Funding: SWsoft is cash flow positive, profitable, and growing. SWsoft is backed by a strong team of venture partners including investments from Intel Capital, Bessemer, and Insight. Finally, SWsoft is backed by a $750 million company with the same founders as SWsoft. Expertise (as of November 2005): SWsoft has over 700 experts including 500 engineers. A highly skilled development team led by Alexey Kuznetsov acquires top talent from the MIPT (Moscow Institute of Physics and Technology) and NSU (Novosibirsk State University). There are over 28 patents pending to cover the innovations developed by SWsoft, Inc. SWsoft has recently received four awards which attests to its leadership in the hosting automation and virtualization space. LinuxWorld Product Excellence (August 2005), IDG World Expo Top 50 Vendor for the Service Provider Industry for 2005, Service Provider Weekly Top 50 Technology Innovator List for 2005, IT Week Magazine Web Host Magazine’s Editors’ Choice Award – Virtuozzo (July 2005)
As customer needs grow, PEM allows end users to purchase additional services or migrate to higher end hosting plans directly from the customer control panel. Customers can upgrade their service from basic shared hosting to ecommerce to VPS (virtual private server) to dedicated hosting. Customers can also add applications or resources to their existing plan. PEM enables service providers to customize all offerings to the exact needs of their customers. Providers can decide which applications to include in basic plans and which applications cost extra. Providers can impose resource quotas and specify “overage” charges. PEM helps service providers retain customers and increase the revenue per customers by allowing them to purchase new services directly from the control panel without waiting for return phone calls or service provisioning delays.
PEM provides a customizable hierarchy which can accommodate resellers and sub-resellers. At each level services, resources, and capabilities can be allocated to lower levels within the hierarchy. For example, a reseller can dictate which service plans can be distributed by sub-resellers. Both service providers and resellers can determine which capabilities are available to customers who purchase specific service plans. This means that PEM can support current business models, yet remain flexible enough to change as new services and new resellers are introduced. PEM provides three layers of management screens – one for the service provider, one for resellers, and one for end users. Each screen can be customized so the appropriate level of control is provided. The service provider can determine which tasks to automate and which tasks to perform manually. For example, one service provider may want customers to be able to order, pay for, and manage additional email accounts using the customer control panel. But, another provider may want the customer to have to manually contact them before installing new mail services (in order to screen for spammers, etc.).
PEM has hundreds of man-years of experience building and delivering solutions to service providers. SWsoft offers a rapid, yet complete, deployment process. This includes analysis, design, customization, deployment, and training.