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Kickstarting civic design:
An overnight success
10 years in the making
Dana Chisnell
dana@usabilityworks.net
civicdesigning.org

@danachis
@ChadButterfly
Janice
Atkinson
Sonoma County, California
Field Guides
01.
Sex workers just want
to be legal.
Stakeholder
 Starchild
Stakeholders want to
be involved.
They have good ideas.
02.
Just tell me what to
do.
300 pages
Top 10
Big reports and specs
aren’t useful in their
full size.
People just want to
know what to do.
03.
Why did so many people
make the same mistake on
my form?
Untrained people can
accomplish amazing,
good things with a
little bit of guidance.
04.
Wait. Someone already
figured out how to do this?
It’s all about access.
Research is no good
unless implementers
see the insights.
05.
The road to hell is paved
with good intentions.
Every design decision
makes a difference.
New tools.
Field Guides series




Research          Research          SOP and Usability   Research
commissioned by   commissioned by   and Civic Life      commissioned by
EAC               NIST              Project             NIST
Published by
300+ people
who think
design in elections
is important
Coming soon

Effective election Delivering useful Effective design   Designing multi-
department         voter education for vote-by-mail     language ballots
web sites




 Research funded    Research funded    In search of     In search of
 by Kickstarter &   by Kickstarter &   funding          funding
 MacArthur          MacArthur
 Foundation         Foundation
Field Guides
 To Ensuring
Voter Intent


civicdesigning.org
       /fieldguides
Want to do good in
the world?

Lessons learned
Stakeholders want to be involved and
have good ideas.
People just want to know what to do.
Untrained people can accomplish
amazing, good things with a little bit
of guidance.
It’s all about access. Research is no
good unless implementers see the
insights.
Every design decision makes a
difference.
Want to do good in
the world?

Join us
Be an election
worker
Volunteer to
proofread
Use the
accessible
voting system
Help us
collect data
It’s not hard to
change the world.
It just takes time.
Go do it anyway.
Dana Chisnell
dana@usabilityworks.net
civicdesign@usabilityworks.net

civicdesigning.org

@danachis
@ChadButterfly

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Kickstarting Civic Design