Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems. Our programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviours that impact long-term guest value, satisfaction and advocacy. The company has a cost effective, scalable and innovative business model, which provides flexibility for 24x7 operations. Our Center of Excellence for Brand Auditing in India delivers high quality, cost effective, world-class solutions for all organizations. We put in solutions that ensure a continuous cycle of improvement in processes and business functions.

1. ADVANCING THE
ART OF MYSTERY
SHOPPING
Wemark India

2. Introduction
An ISO 9001:2008 Certified Company
MSPA Certified Company
A business that you cannot monitor by yourself or a
retail chain with hundreds of franchise ideally
requires our expert mystery shopping services in
Delhi, India.
As a top audit and mystery shopping company, we
also offer our expert services to hotels,
multiplexes and other luxury and entertainment
business avenues.

3. About Us
 Started in 2008.
 WeMark India is head quartered in New Delhi (India).
 Associate offices in India, Singapore, Malaysia, Thailand,Russia, UK,
UAE, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia,Indonesia, Sri Lanka,
Japan, Philippines, Vietnam, Myanmar,Mauritius, Italy and Switzerland.
 Board of Directors and Mentors from Indian Institute of Management,
Harvard Business School, Carnegie Mellon and DCE.

4. Our Presence
The company has a cost effective,
scalable and innovative business
model, which provides flexibility
for 24x7 operations.
• Around 50K+ shoppers
working with us across 106
countries.
•We conduct
over 1.50L+ mystery shopping
evaluations.
•We provide services in 106
countries of the world.
•We are present in 1069 cities in
India.

5. Services
 Mystery
Shopping
 Market
Research
 Internal Audit

6. Mystery Shopping
 Mystery Shopping provides
an insight into what
happens when prospective
buyers are in contact with
your sales and customer
service teams.
 We have specifically-
designed matrices,
solutions, and training
programs to address every
domain in all the industries.
WeMark uses customised
methodologies to assess
how customers experience
various products and

7. TypicalArea We Cover in Mystery
Shopping
 Brand Assurance/Compliance
Evaluations
 Customer Experience
Evaluation
 Customer/Guest Service
Evaluations
 Customer Touch Points
Evaluation
 Signature Employee
Evaluation
 Brand standards
Implementation Evaluation
 Competitive Benchmarking
 Customer Experience
Management
 Service Level Quality
Assurance
 External and Internal
Ambience
 Relationship and Building
Behaviour
 Sales/Product Promotions
 Sales Technique/Methodology
 Cross selling/Up-Selling
 Staff knowledge about
Products and the Brand
 Security Process
 Telephonic Interaction Skills

8. Types of Mystery Shopping We Do
 Experience Mystery Audits
 Price Break Mystery Audits
 Sales Mystery Audits
 Promotion Mystery Audits
 Hygiene Mystery Audits
 Video Mystery Audits
 Telephonic Mystery Audits
 Fire and Safety Audits
 MICE Audits
 Competition benchmarking

9. Market Research
 Market research is any organized effort to gather
information about markets or customers. It is a very
important component of business strategy.

10. InternalAudit
Internal auditing is an independent,
objective assurance and
consulting activity designed to
add value and improve an
organization's operations. It
helps an organization
accomplish its objectives by
bringing a systematic,
disciplined approach to evaluate
and improve the effectiveness of
risk management, control, and
governance processes.

11. ReportingAnalytics
Our reporting technology
provides each client with a
variety of reports which
allows them to evaluate
everything from how their
staff addresses their
customers to what their
industry standards
are.These reports in turn
can be used to reward star
performers, provide training
to employees wherever
required and motivate them
as well.

12. Wemark In Media
 Rated as India's No. 1
Mystery Shopping
Company by Economic
Times in 2011.
 Nominated for Small
Business of the Year
Award for 2012 by
Franchise India
 Wemark’s CEO was also
nominated for the coveted
prize of "Leaders of
tomorrow Awards 2011" by
ET Now.

13. Contact Us
WEMARK MARKETING PVT LTD
CORPORATE OFFICE (INDIA)
1001, VISHWADEEP BUILDING,
DISTRICT CENTER, JANAKPURI,
NEW DELHI.
For Client Query: +91 9818044621
For Shopper Query: +91 8470044622 (9:30 AM - 8:30 PM)
Landline: +91 (11) 41634622
Email: gauravpach@wemarkindia.com
Website : http://www.wemarkindia.com/

14. Thank You