3. Background of HK Housing Society
Found in 1948 with a donation of £14,000 from
the Air Raid Distress Fund of the Lord Mayor
(London)
Aims to serve the needs of the HK community
in housing and related services
NGO, not-for-profit, self-financed
Work closely with the Government to help
implementing housing policies
Housing laboratory
~1,300 Employees
~1,200 PC’s
Web site : www.hkhs.com
~80 Physical Servers
60+ Site Offices
4. Our Products & Services
1.
2.
3.
4.
5.
6.
7.
8.
9.
Public Rental Housing
Property Management & Commercial Leasing
Building Mgt & Maintenance Scheme
Urban / Rural Improvement Schemes
Various Subsidized Interest Loans Schemes
Flat For Sale Scheme
Sandwich Class Housing Scheme
Senior Citizen Residence (SEN)
Quality Retirement Living & more …….
5. 2 Pilot SEN Projects
(All 576 units already let and currently 500+ applicants at the waiting list)
Cheerful Court (2004)
- 333 units
Jolly Place (2003)
- 243 units
6. Home Feel - Non-Institutional
Bedroom
Living Room
Bathroom
Kitchen
10. H21 Mixed Development
Coming Soon
Cross–generation Care and Support
Harmony Place
No. 333 Shau Kei Wan Rd.
Hong Kong
214 Private Flats
( 12/F - 42/F )
60 Rental Flats for
Elderly
( 6/F - 11/F )
Club House
Shopping Arcade
Basement Carpark
Estimated Completion:
December 2014
11. Demographics Characteristics in HK
Population Pyramid of Hong Kong, Mid-2011
+58
85+
48-08
80-84
97-57
75-79
47-07
70-74
96-56
65-69
46-06
60-64
95-55
55-59
Age Group
94-54
45-49
44-04
40-44
93-53
35-39
43-03
30-34
92-52
25-29
42-02
20-24
91-51
15-19
Male
9 -5
4 -0
0-4
003
002
0 01
Female
41-01
10-14
5-9
004
Soon-to-be
old
45-05
50-54
0
0
100
200
No. of persons (Thousands)
Note: excluding foreign domestic helpers
Source: Hong Kong Population Projections 2012-2041, C&S Dept.
300
400
12. Demographics Characteristics in HK
Projected Population Pyramid of Hong Kong, Mid-2041
After
30 years
85+ +58
80-84 48-08
75-79 97-57
70-74 47-07
65-69 96-56
60-64 46-06
55-59 95-55
Age Group
50-54 45-05
45-49 94-54
40-44 44-04
35-39 93-53
30-34 43-03
25-29 92-52
20-24 42-02
15-19 91-51
Male
Female
10-14 41-01
5-9 9-5
0-4 4-0
004
003
0 02
0 01
0
100
No. of persons (Thousands)
Note: excluding foreign domestic helpers
Source: Hong Kong Population Projections 2012-2041, C&S Dept.
200
300
400
13. HS Senior Housing Initiatives
IRM
Joyous Living
Universal Design project
Guidebook
Elderly Units
in Rental
Estates
SEN
projects
Integrated
Redevelopment
Model
H21
Ageing- Elderly
In-Place Resources
Centre
Mixed
Development
2007 Study
2003 Study
1996 Study
1970s
1999
2005
2008
2010
14. HKHS’ 4 Core Values
• Conduct Tenant
Survey Annually
• Learn Tenants’
Expectation
• Tenants’ Satisfaction
Rate > 90%
• Enforce Stringent
Expenditure Controls
• Conduct Processes
Re-engineering
• Use IT to Speed Up
Processes and Reduce
Cost
15. Typical Procurement Process of HKHS
Business
Plan
Agreed
Annual
Budget
Approved
Expenditure
Commitment
Approval
Tendering
& Contract
Award
Payment
Approval
(Goods
& Services
Received)
16. The Typical “Procure to Pay” Process
Workflow Systems
ECA Approval
Create
ECA
Approval
Update ERP
Read
budget and
account
data from
ERP
Contract Award
Manual
Tendering or
Quotation
Process
Create
ITB
Read ECA
and
supplier
data from
ERP
Approval
Update
ECA and
add PO
to ERP
Payment Approval
Payment
Request or
Goods
Receipts
Read PO
data from
ERP
Approval
Update
PO and
accrual
account
in ERP
17. Budget Tracking From End to End
Original Addit’l
Budget
Fund
$100
$10
ECA
Contract
Fund
CommitApproval
ment
$30
$25
Budget
Cash
Based Variance/
Actual Balance
$40
Timely monitoring of compliance with Expenditure &
Procurement policies
All exceed budget items can be tracked more efficiently
$60
$35
$15
$5
18. The Journey Highlights (I)
1. 1st e-process launched in Dec 2003
2. Dozen e-processes implemented between
2004 to 2006
3. Identified many business rules and workflow
services repeatedly used in many e-processes
4. Decided to use Rules Engine and Service
Oriented Architecture (SOA) Approach in
Mid 2006
19. The Journey (III)
SOA: Service Oriented Architecture
Service Repository
Composite
Application
Service
Packaged
Application
Custom
Developed
Application
20. The Journey (IV)
SOA Example
Building Maintenance Loan System
Vetting
Application
Drawdown
Collection
Arrears
Early Settlement
Arrears
Collection
Interest Holiday
Draw Down
Application System
Declaration
Interview
Vetting
Balloting
Application
Service
Interview
Loan Administration System
21. The Journey (V)
HKHS BPM/SOA Application Architecture
Switched to
Oracle BPM
Suite in mid 2011
due to limitations
of the legacy
Workflow
platform, upgrade
of ERP & revamp
of our Chart of
Accounts (COA)
22. The Journey (VI)
Examples on Business Services Exposed form ERP
1.
2.
3.
4.
Get account info – check the general information of COA,
e.g. Accounts type, Accounts description, Accounts Head,
posting nature, annual budget or job budget etc.
Web Service
Budget Checking function - customized a budget check
function into 9 options by annual or job budget and
different nature of COA.
Web Service
General Ledger Creation Service - Provide various kind of
ledger transaction creation services with auto posted.
Web Service
Payment Voucher Creation Service – Provide various type
of a Payment Voucher creation service
Web Service
23. The Journey (VII)
Integration by Web Service
iHousing Web
Service
JDE
Web Service
eLeave Web
Service
ECA
Oracle
Service
Bus
CA
Works
Order
24. The Journey (VIII)
Examples on Automated Business Processes
E-Leave Approval
Expenditure Commitment Application (ECA) [& Revised]
Approval
ECA Closure Approval
Contract Award (CA) [& Revised] Approval
Payment Request Approval
Works Order (day2day & term contract)Approval
Fixed Fee Service Contract Approval
General Purchase (being implemented) & Many More ……..
25. The Journey (IX)
Benefits Gained
All approval of ECA/Works Order/PO/Payment can be easily
traced & tracked
Shortened procurement cycle time through electronic routing
and approval (by 35% to 95%)
Accurate and up-to-date funding approval accrual and actual
accounts for performance and progress monitoring
Improved Agility without scarifying control
Better Tenant Satisfaction due to much faster response to
tenants’ needs on repairs and maintenance requests
Easy work around to tackle business and organizational changes
Millions of paper saved (ISO 14000) and more ……
26. BPM Journey is an Evolution
It starts with the Strong Will:
• to pursue Continual Improvement and Service Excellence
• to Understand Business; and
• to become a Valuable Partner of Frontline Business.
27. 3 Most Important Attributes to Success
1.
2.
3.
Continual Improvement (要不斷地自我
檢討和改進)
Principles & Ethics (要有原則和操守)
Appreciate & Respect others (懂得欣賞,
感謝和尊重別人)
28. Who is this guy?
“I am prepared to die.”
“I’ve learned how to respect”
Nelson Mandela
29. Thank You
Contact details:
Peter Miao
Head of IT of HK Housing Society
(Email) peter@hkhs.com
(Tel) 852-28943398
Chairman of itSMF (HK Chapter)
(Email) info@itsmf.org.hk
slide
29
