Legal Process Outsourcing, Business Process outsourcing, India

1. Florida Bar Association – Nov 14th
Legal Process Outsourcing
(India)
•Economics and Other Driving Factors
•Risk Management
•Tax Issues
•Education & Training Issues

2. Are Law Experts Born or Made?
Neuro Science & Learning Psychology
for Indian LPO providers

3. Dennis Saccuzzo & Nancy Johnson
Clinical PsychologistsClinical Psychologists
ResearchersResearchers
ProfessorsProfessors
AttorneysAttorneys
Bar ExpertsBar Experts
subject matter experts

4. Summit Program
• Neuro Science
• Learning Psychology
• Empiricism

5. Technician v. Professional
• Learn to Identically Repeat a Set of Tasks to
Create a Result
• Obtain a Body of Knowledge & Able to Apply
to Changing Facts

6. “Experts are made – not
born”
• How Long Does it Take?
• What Does it Take?
• Can We Make the Process More Efficient?

7. Efficient Use of Limited
Resource
• Cognitive Protocols  Efficient Learning

8. “Through the eye of a
needle”
Cognitive Limit: 4 slots of active memory4 slots of active memory
Slot is active for 20 seconds absent longSlot is active for 20 seconds absent long
term memory acquisition techniquesterm memory acquisition techniques

9. “It’s all in the packaging”
• Learning Frameworks
• Schema
• Matrices
• Mind-mapping

10. What Studies Show…
multi – tasking’s impact?multi – tasking’s impact?
Same information - 2 stimuli (e.g. audioSame information - 2 stimuli (e.g. audio
& visual)?& visual)?
Attention techniques?Attention techniques?

11. New Skills – New
Learning*
• knowledge managementknowledge management
(superior information gathering and(superior information gathering and
discernment)discernment)
• techno-social skillstechno-social skills
(group work skill set)(group work skill set)
*Berkman Center (Harvard) Study (Koo)*Berkman Center (Harvard) Study (Koo)

12. Memory Protocols
ChunkingChunking
SchematicSchematic
HierarchicalHierarchical
Subjective organizationSubjective organization
Encoding versus retrievalEncoding versus retrieval
Shallow versus deepShallow versus deep
Cuing and cue-dependant learningCuing and cue-dependant learning

13. The Summit Program
27 books and other related materials and27 books and other related materials and
seminars for legal pedagogyseminars for legal pedagogy
Expanding robust database of knowledgeExpanding robust database of knowledge
including studiesincluding studies
““cradle to grave” – from day one throughcradle to grave” – from day one through
graduation until the Bargraduation until the Bar
Generic application to all learning pedagogyGeneric application to all learning pedagogy

14. Contact Us
Asst. Dean William H. ByrnesAsst. Dean William H. Byrnes
williambyrnes@gmail.comwilliambyrnes@gmail.com
+1 (619) 297-9700 ext. 6955+1 (619) 297-9700 ext. 6955
+1 786 271-5202+1 786 271-5202