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Developing a helping relationship

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Developing a helping relationship

  1. 1. Developing a Helping Relationship William Tan
  2. 2. Key Ingredients of a Helping Relationship  Acceptance - act of relating to another person without judging him or her  Respect - an attitude of giving dignity to each individual, by being consistently pleasant, open and nonjudgemental  Understanding - by listening carefully and thoughtfully relating to client’s experience  Empathy - by puting ourselves in client’s shoes and try to experience their lives as they experience them  Trust - make clients feel safe, and let them understand and believe that we will not reveal to others what they have told us (confidentiality) and connect with them beyond the superficial level of everyday conversation  Warmth & Genuineness - involves communicating genuineness through eye contact and tone of voice
  3. 3. Define Helping Skills 1. Attending (SOLER) Involves a sustained, committed effort to hear what another persons is saying, communicated largely by how we orient ourselves physically toward the client  Face the client Squarely to convey interest in others and signify respect for them  Adopt an Open posture as a sign that you are receptive to what another person has to say  Lean toward the client to convey that you are fully engaged in hearing what they have to say  Maintain good Eye contact to concentrate better, and to show our interest  Try to be relatively Relaxed so that the client will find it easier to relax
  4. 4. Define Helping Skills 2. Listening involves paying attention to  Content of the message - the meaning of what is being said  The feeling that is conveyed along with this content Clients may consciously or unconsciously communicate their feelings through body language, facial expressions, and tone of voice. "seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another." -- Alfred Adler
  5. 5. Define Helping Skills 3. Reflecting - shows that we are listening not only to the content of the message, but also the feeling in their messages We reflect content by restating or summarizing the main point of what the client has said. It is more than just parroting what Clients say word for word; it echoes the essence of their words and includes our understanding of what they may be feeling. “ It sounds very challenging for you…” “ Please tell me if I understand you correctly …”
  6. 6. Define Helping Skills 4. Encouraging - to let clients know that we are listening and encouraging them to continue talking  “umm hmm”  Nod our heads  Ask questions: “what do you mean?”, ” tell me more about it”, “can you tell an example?”
  7. 7. Define Helping Skills 5. Questioning - Use both open- and closedended questions as tools in gathering information from clients and building relationships with them.  Closed-ended questions are those that are answered “yes” or “no” or with another simple response, usually ask for specific facts or opinions. Do you, would you prefer?  Open-ended questions invite a longer response than closed-ended questions, and often start with what, how, or why “how have you used computers in your work up to this point?” “what do you think are the best places in town for coffee?”
  8. 8. Advantages / Disadvantages of Open-ended Questions Advantages  Invite clients to explore their thoughts and feelings  Give clients more control of their conversation with you  Convey your interest and respect to clients by inviting them to tell you about their experience in their own words and in their own way  Provide information you may not have known to seek Disadvantage  Require more time  Allow clients to wander away from a topic and lose focus or avoid topics that are unpleasant but necessary to discuss  Lead to a series of “I don’t know” answers
  9. 9. Define Helping Skills 6. Silence  There are times the best thing you can say is nothing at all  An intentional tool that can move work forward  Can be used as a way to emphasize the importance of a topic or to signal to the need for the client to be more active or to take a greater responsibility in the work at hand  Use silence to encourage the client to think carefully before responding “Silence is so freaking loud” “There comes a time when the world gets quiet and the only thing left is your own heart. So you'd better learn the sound of it. Otherwise you'll never understand what it's saying.” -- Sarah Dessen
  10. 10. The Purpose of the Intake Interview  Develop an understanding of the client’s history and current situations  Identify and define a client’s career goals  Recognize barriers to and resources for goal attainment  Match the client’s needs with appropriate services offered by your organization and assess whether any referral to other agencies is necessary
  11. 11. Information to be Gathered During Intake Interview Purpose To understand history + current situation + goals + barrirers + needs for services you offer (or elsewhere)  Basic client information: age, gender, no. and ages of children, ethnicity, culture..  Work experience and job-related skills  Likes and dislikes in each job  Education/training background  Personal or professional accomplishments  Specific strengths: aptitudes, sources of support  Specific challenges: learning or other disabilities, financial or other barriers, physical or mental health issues  Client interests, career “ideas” and career goals
  12. 12. Identify a Client’s Needs, Strengths, and Barriers  Motivation  Education and Transferable Skills  Support System  Timing  Finances  Transportation  Child-Care & Elder Care Concerns  Mental and Physical Health Issues
  13. 13. How Can You Help Clients Set Goals People are more likely to meet goals that are  Conceivable - can be expressed in words  Believable - something that clients believe they can attain  Achievable - can be attained through the client’s time, energy and effort  Measurable - can be worked toward in increments of time and/or accomplishments  Desirable - something that the client wants
  14. 14. Action Planning An action plan should consist of the following:  A well-defined long-term goal  Alternative goals  Specific resources needed to accomplish the goals (tuition, transportation, childcare, etc.)  Short-term goals  A realistic timeline  Strategies to combat anticipated barriers to goal attainment
  15. 15. CDPs Provide Following Services  Develop a written action plan with each client  Administer tests and inventories, with the help of a supervisor  Help clients find, understand, and know how to use labor market, job, and training information  Help clients know how to find job openings, develop effective resumes, and participate successfully in interviews  Help clients find and keep jobs  Provide instructions to clients on topics related to career planning  Identify agencies to which clients can be referred for further assistance with related concerns
  16. 16. CDPs Provide Following Services  Maintain secure, accurate, and confidential records about clients  Coordinate and collaborate with others in order to provide the best set of services for each client  Assist supervisors in the development, delivery, and promotion of services offered by the agency  Seek consultation from professional counselors for help with individual cases or for the purpose of professional growth
  17. 17. Best Practices In Terminating Work Termination is the process during which you help clients  Review the process they have made  Acknowledge their successes  Clarify their plans in the future  Discuss the kind of follow-up that seems appropriate  Make plans for futual problem solving if barriers arise Three Steps Termination Model  Looking back  Looking forward  Saying goodbye
  18. 18. The Importance of Self-Care  Cultivate a large and diverse network of friends who are positive and upbeat  Make an effort to eat healthfully whenever possible  Invest in your health by constantly getting the rest that you need  Keep your body strong and stay alert by getting the level of exercise that is recommended for your age and level of wellness  Surround yourself with uplifting input, from your favourite music to pictures of family and friends in your workspace  Laugh whenever and wherever you can

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