The document discusses the shift in veterinary practices from small single-doctor practices to larger group practices with more support staff. This is due to factors like the explosion of veterinary information, demand for better pet care, and need for more efficient service delivery. Larger practices utilize a team approach where different staff members focus on their specialized roles, increasing the veterinarian's effectiveness and productivity. Client satisfaction and retention are very important, as word-of-mouth drives new business. Practices must offer competitive services and a caring, professional staff to survive in today's competitive veterinary market.

1. HUMAN RESOURCES