Methods of communicating safety training to audiences: - Identify effective presentation and facilitation skills appropriate for use in safety situations. - Determine what behaviors related to communication and facilitation skills communicate to an audience. - Recognize advantages/disadvantages of facilitation activities. - Determine challenges and resolutions related to facilitation activities best suited for safety situations. - Recognize types of questions and ways to handle them. - Determine the best way to handle a difficult facilitation situation. - Identify two (2) actions to implement at your workplace and potential barriers/how to overcome them.

1. Module 4
Presentation & Facilitation Skills
Safety Communication & Training Techniques
– For Small Business –
© 2005 National Safety Council
Safety Communication & Training Techniques
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2. Module Objectives
 Identify effective presentation and facilitation skills
appropriate for use in safety situations.
 Determine what behaviors related to communication and
facilitation skills communicate to an audience.
 Recognize advantages/disadvantages of facilitation activities.
 Determine challenges and resolutions related to facilitation
activities best suited for safety situations.
© 2005 National Safety Council
Safety Communication & Training Techniques
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3. Module Objectives (cont.)
 Recognize types of questions and ways to handle them.
 Determine the best way to handle a difficult facilitation
situation.
 Identify 2 actions to implement at your workplace and
potential barriers/how to overcome them.
© 2005 National Safety Council
Safety Communication & Training Techniques
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4. Activity: What Does It Communicate?
1. Observe facilitator communicating a safety
message.
2. Focus on eye contact. Identify poor and
good behaviors. Describe what behaviors
communicate.
3. Identify behaviors, other than eye contact.
Describe what behaviors communicate.
© 2005 National Safety Council
Safety Communication & Training Techniques
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5. Your Role as a Presenter and Facilitator
 Presenter: Relies on lecture to
directly provide all necessary
information in session.
 Facilitator: Manages process of
guiding learners through a training
experience. Relies on activities.
© 2005 National Safety Council
Safety Communication & Training Techniques
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6. Effective Presentation & Facilitation Skills
 Practice, practice, practice.
 Address learning from various perspectives.
 Speak with a strong, clear, and varied voice.
 Move with meaning and emphasis.
 Observe and actively listen to your participants.
© 2005 National Safety Council
Safety Communication & Training Techniques
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7. Facilitation Activities
 Provide learners with skills, knowledge, and
experience to meet course goals/objectives
 Are integrated with information
 Encourage frequent, meaningful
interactions and communication
 Provide opportunities to monitor whether
participants are learning
© 2005 National Safety Council
Safety Communication & Training Techniques
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8. Activity: Choosing Facilitation Activities
1. Review pros and cons of each type
facilitation activity.
2. Identify challenges when leading each
type of activity. Also identify resolutions.
Write answers in the space provided.
3. Be prepared to discuss your responses.
© 2005 National Safety Council
Safety Communication & Training Techniques
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9. Questions
 Participants will want to – and should – ask
questions. Handle questions effectively.
 Asking questions is an important skill that
can improve facilitation. Use questioning
with other facilitation activities.
© 2005 National Safety Council
Safety Communication & Training Techniques
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10. Question Types
 Factual
– Seek data, information, or facts
– Require 1 word responses such as yes or no
– Sometimes referred to as closed questions
 Open
– Calls for explanation
– Requires significant thought or analysis
– Usually begins with what, how, or why
© 2005 National Safety Council
Safety Communication & Training Techniques
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11. Handling Difficult Participants & Situations
Dealing with difficult participants
 Get them involved in a positive way
 Minimize their impact on others
Dealing with logistics
 Handle issues promptly and gracefully
© 2005 National Safety Council
Safety Communication & Training Techniques
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12. Activity:
Handling Difficult Participants & Situations
1. In a large group, play a role assigned to
you. Identify effective strategies (do and
don’t) for handling difficult participants
and situations.
2. If time permits, discuss other challenging
situations you may face and how to
effectively resolve them.
© 2005 National Safety Council
Safety Communication & Training Techniques
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13. Planning for Your Small Business
1. Identify 2 actions you will take when
you return to your worksite.
2. Identify potential barriers you might
encounter in taking these actions.
3. List ideas for overcoming barriers.
© 2005 National Safety Council
Safety Communication & Training Techniques
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