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ITALY FAVOURS
UKRETAILERS
WHAT MATTERS TO ONLINE SHOPPERS
MOST LIKELY TO SHOP AT LOCAL ONLINE MARKETPLACES:
56%ITALY
21%JAPAN
31%RUSSIA
37%GERMANY
49%AUSTRALIAMOST FREQUENTLY SHOP FOR CLOTHES FROM INTERNATIONAL BRANDS:
MOST LIKELY TO SEEK OUT FOREIGN BRANDS:
ITALY JAPANRUSSIAGERMANYAUSTRALIA
AUSTRALIAITALY GERMANY
TOP CUSTOMER PRIORITIES
SHIPPING OPTIONS
RETURNS POLICY
ABILITY TO USE
ONLINE PAYMENT
PROCESSOR
GUARANTEES
TOP DELIVERY PRIORITIES
DELIVERY TIME
TRACKING
PICK UP OPTIONS
RETURNS OPTIONS
DELIVERY PREFERENCES
MOST LIKELY
TO ONLY PURCHASE
FROM A STORE WITH…
HOME DELIVERY
GERMANY 83%
ITALY 82%
AUSTRALIA 79%
JAPAN 72%
RUSSIA 45%
LOCKER COLLECTION
RUSSIA 17%
GERMANY 6%
ITALY 3%
AUSTRALIA 2%
JAPAN 2%
EASY RETURNS
RUSSIA
PREFERRED
RETURNS METHODS:
POST OFFICE/LOCAL DEPOT
#1ACROSS ALL
TERRITORIES
COST OF DELIVERY
FREE RETURNS
GERMANY
IN-STORE RETURNS
AUSTRALIA
COURIER COLLECTION
FROM HOME
RETAIL STORE
DROP OFF AT LOCKER
£
41% 4%18%21%23%

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What Matters to Online Shoppers Infographic

  • 1. ITALY FAVOURS UKRETAILERS WHAT MATTERS TO ONLINE SHOPPERS MOST LIKELY TO SHOP AT LOCAL ONLINE MARKETPLACES: 56%ITALY 21%JAPAN 31%RUSSIA 37%GERMANY 49%AUSTRALIAMOST FREQUENTLY SHOP FOR CLOTHES FROM INTERNATIONAL BRANDS: MOST LIKELY TO SEEK OUT FOREIGN BRANDS: ITALY JAPANRUSSIAGERMANYAUSTRALIA AUSTRALIAITALY GERMANY TOP CUSTOMER PRIORITIES SHIPPING OPTIONS RETURNS POLICY ABILITY TO USE ONLINE PAYMENT PROCESSOR GUARANTEES TOP DELIVERY PRIORITIES DELIVERY TIME TRACKING PICK UP OPTIONS RETURNS OPTIONS DELIVERY PREFERENCES MOST LIKELY TO ONLY PURCHASE FROM A STORE WITH… HOME DELIVERY GERMANY 83% ITALY 82% AUSTRALIA 79% JAPAN 72% RUSSIA 45% LOCKER COLLECTION RUSSIA 17% GERMANY 6% ITALY 3% AUSTRALIA 2% JAPAN 2% EASY RETURNS RUSSIA PREFERRED RETURNS METHODS: POST OFFICE/LOCAL DEPOT #1ACROSS ALL TERRITORIES COST OF DELIVERY FREE RETURNS GERMANY IN-STORE RETURNS AUSTRALIA COURIER COLLECTION FROM HOME RETAIL STORE DROP OFF AT LOCKER £ 41% 4%18%21%23%