A story about a customer, and how he was disappointed...

1. This
is
Hank

2. Hank
has a
tough
job

3. He's
been
doing
it for a
long
time

4. And
is not
as
popular
as he
used
to be

5. He needs help

6. He managed to
find them

7. They
carefully
document
all elements
of his
work

8. And then vanished

9. Hank marked
the passing
of time...

10. ... by the
depletion...

11. ... of his
bank account

12. But finally...

13. They deliver

14. The Result?

15. Unhappy audience

16. Unhappy Hank

17. Unhappy Team...

18. They start over

19. But this time...

20. They come
together...

21. The team
learns about
Hank's needs

22. His
top
priority

23. They deliver
incrementally

24. Feature...

25. By
feature

26. Iterating
as they go

27. Everybody Happy!?!