This document discusses how to improve relationships with IT teams by better integrating and automating enterprise systems. It provides examples of common pain points like having multiple passwords, missed invoices, and manual data crunching. These issues can be fixed by implementing single sign-on, automating workflows between CRM and billing systems, and integrating different data sources into centralized dashboards. The document also discusses how the company WSO2 addressed their own "password problem" internally by using their open source platform to provision users, implement single sign-on, and build connectors between applications to streamline processes and provide insights through dashboards. This improves productivity and reduces frustration for both internal IT teams and external users.

1. Friendly Enterprise IT: How to
Get More Love From Your Team!
Shevan Goone?lleke
Vice President - Opera0ons
WSO2

2. IT within the Enterprise
Time
IT within
the Enterprise
CRM
SCM
BI
MDM
ECM
HRIS
Expense
Billing
AppsDocs
ERP

3. Not always well planned...

4. Issues down the road...
Expenses

5. Example 1: passwords passwords passwords!
email:
user: paul
pass:paul123
HR:
user:paul.silva
pass:silva1!!
Sales:
user:psilva
pass:342345!
expenses:
user: paul2l
pass:b4n4n4
support:
user: p@ab.co
pass:argh!
HRISEmail Sales/CRM
SupportExpenses

6. Example 2: We forgot to invoice!!
CRM/Sales Billing/Invoicing
Backoffice

7. Example 3: Hours of number crunching!
Finance/Accounting Web analytics
Marketing Website

8. Where’s the Love?! Manual
effort!
Errors!
Rework!
Complaints!
Frustration!
Could be
adding more
value!
Too many
passwords!
Blame!

9. Fix it!
Integrate Automate

10. Example 1: passwords passwords passwords!
email:
user: paul
pass:paul123
HR:
user:paul.silva
pass:silva1!!
Sales:
user:psilva
pass:342345!
expenses:
user: paul2l
pass:b4n4n4
support:
user: p@ab.co
pass:argh!
HRISEmail Sales/CRM
SupportExpenses

11. Example 1: Fixed - Single Sign On!
HRISEmail Sales/CRM
SupportExpenses
Enterprise User Store
mycompanyID
mycompanyPASS
Identity Manager

12. Example 1: Fixed - Single Sign On!
HRISEmail Sales/CRM
SupportExpenses
Enterprise User Store
mycompanyID
mycompanyPASS

13. Example 2: We forgot to invoice!!
CRM/Sales Billing/Invoicing
Backoffice

14. Example 2: Fixed - Automa?on!
CRM/Sales Billing/Invoicing
Backoffice
Automate

15. Example 2: Fixed - Automa?on!
CRM/Sales Billing/Invoicing
Backoffice
ESBConnector
ESBConnector

16. Example 3: Hours of number crunching!
Finance/Accounting Web analytics
Marketing Website

17. Example 3: Fixed - Dashboards
Finance/Accounting Web analytics
Marketing Website
Integrate Data Sources
Correlated Dashboard

18. Example 3: Fixed - Dashboards
Finance/Accounting Web analytics
Marketing Website
ESBConnector
ESB Connector

19. Comprehensive open source plaSorm

20. So do we eat our own dog food??
http://barkpost.com/wp-content/uploads/2015/11/
maxresdefault11.jpg

21. Enterprise IT at WSO2
Internal Apps

22. Our own password problem...
Internal Apps Internal Apps
Internal Apps
Internal Facing Public Facing
Provisioning . SSO . Federation

23. WSO2 Operation Dashboards
WSO2 ESB Connectors
Sales
Marketing
Finance
Engineering
Delivery
HR
Admin
Lobby
1st floor - Engineering
7th floor - Finance
4th floor - Sales
2nd floor - Support
PMT
External
systems
Display
Devices
Dashboards
Metrics and Dashboards

24. Stores

25. Automa?on
ESBConnector
ESB Connector
ESB ConnectorCloud Billing
Revenue Record
Sales Booking

26. Summary

27. Thank You