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Technical Lead, WSO2
Evolve or Die: Privacy and The Future of
Your Enterprise With CIAM
Ishara Karunarathna
97% of consumers read online
reviews, and 85% of them trust
online reviews.
“BrightLocal Local Consumer Review Survey 2017...
Digital technology has shifted
the power of businesses from
the enterprise to customers.
Impact of Digital Transformation ...
Knowing your
customer is key!
CIAM at the center
of digital
transformation
Personalized
experience
CIAM
Connect with
consumers
Consumer data
CIAM Checklist
Self signup & Self service dashboard
Progress profiling
Strong authentication
Omnichannel access
Scalabilit...
Privacy Reshapes the
Future of CIAM
Facebook faces
£500,000 fine in UK
over Cambridge
Analytica scandal
Yahoo! exposed the
personal
information of more
than 1 billion users
which has already
cost the company
$350 million
Global Privacy Outlook
D
Data
Protection
Act
PIPEDA
Privacy
Act of
1988
HIPAA,
COPPA,
CCPA,
etc.. Information
Technology
A...
Privacy is a
fundamental human
right: GDPR
GDPR is a game
changer!
GDPR : Individual Rights
5
3
Comply with requests not to
automate decision making using
personal data
Right to restrict pr...
Take back control of
your personal
information: CCPA
What California Consumer Privacy Act Offers
16
Gives You
Ownership
1
Protect your right to
tell a business not to
share or...
Future-proof Privacy
Guideline
Key Privacy Considerations for CIAM
Customer
Controlled
Personal Data
Transparency,
Fairness and
Lawfulness
Data Minimizat...
Key Privacy Considerations for CIAM
Customer
Controlled
Personal Data
Transparency,
Fairness and
Lawfulness
Data Minimizat...
● Personal data under customer control
○ Self-service user portal
■ Right to access
■ Right to be forgotten
■ Right to dat...
● Review user profiles
● Alteration of user profiles
● Deletion of user profiles
● Keep user profile
up-to-date
● Support ...
Key Privacy Considerations for CIAM
Customer
Controlled
Personal Data
Transparency,
Fairness and
Lawfulness
Data Minimizat...
● Clear privacy policy
● Get the consent for personal data processing
○ Personal data processing based on active consent
○...
Consent Lifecycle Management
Welcome
Ishara
Selfcare Portal to Manage given Consents
● Review, modify and revoke consent
Key Privacy Considerations for CIAM
Customer
Controlled
Personal Data
Transparency,
Fairness and
Lawfulness
Data Minimizat...
● Personal data shall be
○ Adequate
○ Relevant and limited to purposes
● Store data no longer than necessary
● Storage lim...
Application Specific Claim Management
Name : ishara
Email :
isharak@wso2.co
m
ID : 225
Org : WSO2
Name : ishara
Mobile : 0...
Multi-region Deployment
Key Privacy Considerations for CIAM
Customer
Controlled
Personal Data
Transparency,
Fairness and
Lawfulness
Data Minimizat...
● Prevent unauthorized or unlawful processing
● Prevent accidental loss, destruction or damage
● Adequate measures to prev...
Multi-factor Authentication
Welcome
Ishara
STEP 1
STEP 2
Analytics, Alerts & Audit-trail
● Digital transformation is critical for business survival
● CIAM plays an integral part in digital transformation
● Priva...
THANK YOU
wso2.com
[WSO2Con USA 2018] Evolve or Die: Privacy and The Future of Your Enterprise With CIAM
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[WSO2Con USA 2018] Evolve or Die: Privacy and The Future of Your Enterprise With CIAM

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This slide deck will explore the role of the CIAM strategy in digital transformation, key components of a successful CIAM strategy and how privacy concerns should address on CIAM strategy.

Watch video: https://wso2.com/library/conference/2018/07/wso2con-usa-2018-evolve-or-die-privacy-and-the-future-of-your-enterprise-with-ciam/

Publié dans : Technologie
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[WSO2Con USA 2018] Evolve or Die: Privacy and The Future of Your Enterprise With CIAM

  1. 1. Technical Lead, WSO2 Evolve or Die: Privacy and The Future of Your Enterprise With CIAM Ishara Karunarathna
  2. 2. 97% of consumers read online reviews, and 85% of them trust online reviews. “BrightLocal Local Consumer Review Survey 2017” One-star increase on Yelp leads to a 5-9% increase in business revenue. “Reviews, Reputation, and Revenue: The Case of Yelp.com : Harvard Business School” Impact of Consumer Reviews
  3. 3. Digital technology has shifted the power of businesses from the enterprise to customers. Impact of Digital Transformation to Business
  4. 4. Knowing your customer is key!
  5. 5. CIAM at the center of digital transformation Personalized experience CIAM Connect with consumers Consumer data
  6. 6. CIAM Checklist Self signup & Self service dashboard Progress profiling Strong authentication Omnichannel access Scalability, Security & Fraud Detection API and integration Privacy
  7. 7. Privacy Reshapes the Future of CIAM
  8. 8. Facebook faces £500,000 fine in UK over Cambridge Analytica scandal
  9. 9. Yahoo! exposed the personal information of more than 1 billion users which has already cost the company $350 million
  10. 10. Global Privacy Outlook D Data Protection Act PIPEDA Privacy Act of 1988 HIPAA, COPPA, CCPA, etc.. Information Technology Act Personal Information Protection Act Personal Data Protection Bill POPI
  11. 11. Privacy is a fundamental human right: GDPR
  12. 12. GDPR is a game changer!
  13. 13. GDPR : Individual Rights 5 3 Comply with requests not to automate decision making using personal data Right to restrict processing6 7 8 Allow individual’s data to be stored but not processed. Provide transparency over how personal data is collected, stored, managed, protected, and processed Right to be informed1 Right to stop processing Provide copies of all stored data in a portable format Right to data portability Honor requests not to process an individual’s data for specific purposes Right to access2 Provide individual’s access to their data and explain how they-and any supplemental data-are used 4 Correct any personal data if incomplete or inaccurate Right to rectification Remove personal data on request when there is no compelling reason to keep it Right to be forgotten Reject automated decisions
  14. 14. Take back control of your personal information: CCPA
  15. 15. What California Consumer Privacy Act Offers 16 Gives You Ownership 1 Protect your right to tell a business not to share or sell your personal information. 2 Gives You Control Gain control over the personal information that is collected about you. Hold businesses responsible for safeguarding your personal information. Gives You Security 3
  16. 16. Future-proof Privacy Guideline
  17. 17. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  18. 18. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  19. 19. ● Personal data under customer control ○ Self-service user portal ■ Right to access ■ Right to be forgotten ■ Right to data portability ■ Right to restrict data processing ● Keep up to date Customer Controlled Personal Data
  20. 20. ● Review user profiles ● Alteration of user profiles ● Deletion of user profiles ● Keep user profile up-to-date ● Support user profile portability Self-service User Portal
  21. 21. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  22. 22. ● Clear privacy policy ● Get the consent for personal data processing ○ Personal data processing based on active consent ○ Ability to review given consent and revocation ○ Ability to demonstrate proof of consent ○ Consent design ● Purpose limitation ○ Consent per purpose Transparency, Fairness and Lawfulness
  23. 23. Consent Lifecycle Management Welcome Ishara
  24. 24. Selfcare Portal to Manage given Consents ● Review, modify and revoke consent
  25. 25. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  26. 26. ● Personal data shall be ○ Adequate ○ Relevant and limited to purposes ● Store data no longer than necessary ● Storage limitation should be in a data retention policy ● Pseudonymized data ● Regional data localization Data Minimization and Storage Limitation
  27. 27. Application Specific Claim Management Name : ishara Email : isharak@wso2.co m ID : 225 Org : WSO2 Name : ishara Mobile : 0717996791
  28. 28. Multi-region Deployment
  29. 29. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  30. 30. ● Prevent unauthorized or unlawful processing ● Prevent accidental loss, destruction or damage ● Adequate measures to prevent data breaches ○ Inform about the breaches without delay ● Organization culture of accountability Accuracy, Integrity, Confidentiality and Accountability
  31. 31. Multi-factor Authentication Welcome Ishara STEP 1 STEP 2
  32. 32. Analytics, Alerts & Audit-trail
  33. 33. ● Digital transformation is critical for business survival ● CIAM plays an integral part in digital transformation ● Privacy is a competitive differentiator in CIMA ● CIAM solution should address ○ Privacy by design ○ Privacy by default ● CIAM should follow future -proof privacy guidelines Conclusion
  34. 34. THANK YOU wso2.com

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