MGT 431 Final Exam Answers MGT 431 FINAL EXAM 1) The main provision of the ______ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. A)

1. MGT 431 Final Exam
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MGT 431 Final Exam Answers
MGT 431 FINAL EXAM
1) The main provision of the ______ states that each employer has a general

2. duty to furnish each employee a place of employment free from recognized
hazards that cause or are likely to cause death or serious physical harm.
A) Rehabilitation Act
B) 1991 Civil Rights Act
C) Americans with Disabilities Act
D) Occupational Safety and Health Act
2) Which one of the following is not a type of pay for individual performance as
described in the reading.
A) Merit
B) Bonus
C) Lump Sum
D) Piecework
3) As by definition, the term equal employment opportunity is best described as
the condition in which all individuals have an equal chance for employment
regardless of their race, color, religion, sex, age, disability, or national
origin.
A) True
B) False
4) Which one of the following items is not considered a trend that is occurring

3. in today’s high-performance work systems?
A) Use of teamwork
B) Reliance on knowledge workers
C) Collective bargaining
D) Employee empowerment
5) Organizations that have the best possible fit between their social system and
technical system are referred to as _______.
A) Knowledge work systems
B) High-performance work systems
C) Trend aware work systems
D) High-quality work systems
6) What is the first step in Human Resource Planning?
A) Hiring
B) Recruitment
C) Forecasting
D) Job Fairs
7) Which of the following is NOT considered a core value of total quality
management?
A) Organization promotes cooperation with vendors
B) Employees receive training in quality

4. C) Processes are designed to meet the customer’s needs
D) Managers suppress the use of feedback
8) Of the variety of functions handled by human resource departments, which
one is best described as having the responsibilities for attitude surveys,
labor law compliance, and relocation and outplacement services.
A) Compliance with laws
B) Employee relations
C) Personnel policies
D) Support for strategy
9) Which one of the following is NOT considered a vital skill of a human
resource professional?
A) Financial auditing skills
B) Decision making skills
C) Human relations skills
D) Technical skills
10) Of the following items, which one would most likely NOT be considered
an HR strategy for reducing a labor surplus?
A) Natural attrition
B) Pay reductions

5. C) Early retirement
D) Technological innovation
11) According to research findings organizations that introduce high-
performance work practices usually do not experience _________________
downturns and decreased productivity.
A) Economic
B) Financial
C) Organizational
D) Cyclical
12) A(n) _______ contributes to high performance by encouraging people
to strive for objectives that support the organization’s overall goals.
A) Organizational structure
B) HRIS
C) Reward system
D) Transnational HRM culture
13) In a _______________ a person must become a union member before
being hired.
A) Union shop
B) Closed shop
C) Agency shop

6. D) Industrial shop
14) The most frequent cited reason for decline in union membership is
______________________.
A) Union dues
B) Management/Union conflict
C) Structure change in the economy.
D) Better corporate management.
15) The survival and security of a union depends on its ability to ensure a
regular flow of new members and receipt of _______ to support the services
it provides.
A) Membership dues
B) Membership applications
C) Management sponsorship
D) Management check-off provisions
16) An alternative to employment at will is to establish
_________________ policies.
A) Human Resource
B) Equal Employment Opportunity
C) Due Process

7. D) Employee Management
17) Which of the following is not a type of gainsharing?
A) Scanlon Plan
B) Improshare
C) 401K Plan
D) Rucker Plan
18) Which of the following is best described as a test that assesses how
well a person can learn or acquire skills and abilities?
A) Aptitude test
B) Achievement test
C) Cognitive ability test
D) Personality test
19) All of the following are considered costs to the organization that can be
associated with voluntary turnover EXCEPTwhich one?
A) Workplace violence
B) Loss of talent
C) Decreased productivity
D) Replacement training
20) Which of the following is a system in which the consequences for
wrongdoing become more serious if the employee repeats the offense?

8. A) Alternative dispute resolution
B) 360-degree performance appraisal
C) Progressive discipline
D) Organizational behavior modification
21) Which type of alternative dispute resolution is best described as the
individuals take their conflict to a panel composed of representatives from
the organization at the same levels as the people involved in the dispute?
A) Mediation
B) Arbitration
C) Open-door policy
D) Peer review
22) Which of the following is NOT a fringe benefit provided to employees at
their employers’ discretion:
A) Paid Time Off (PTO)
B) Dental Insurance
C) Workers Compensation
D) Disability Insurance
23) In their totality, ______ contribute to attracting, retaining, and
motivating employees and serve to function similar to pay.

9. A) Flexible spending accounts
B) Mandatory retirement ages
C) Insurances for vision care
D) Benefits
24) Which of the following is not a benefit that is required by law to be
provided by the employer?
A) Paid personal days off
B) Social Security
C) Unemployment insurance
D) Family and medical leave
25) William suffered severe injuries at his place of work. The surgeries that
resulted from these injuries will cause him to be unable to work for a
minimum of two years. Which of the following would most probably be
available for William to help him pay his living expenses during the time he
will be unable to work?
A) Short-term disability insurance
B) Employee Assistance Program
C) Affirmative action plans
D) Long-term disability insurance
26) A ______ is a retirement plan that guarantees a specified level of

10. retirement income.
A) Noncontributory plan
B) Defined benefit plan
C) Cash balance plan
D) Contributory plan
27) Organizations have great latitude in setting performance-related pay.
The organizations often link incentive or performance related pay to all but
which one of the following items?
A) Employee seniority
B) Chief executive officer’s annual salary
C) Individual performance
D) Organizational profits
28) In order for incentive pay to motivate employees to contribute to
the organization’s success, the pay plans must be well designed. Of the
following items, select the one that would NOT be considered when an
effective incentive pay plan is designed.
A) Employees believe the executives are amply compensated
B) Employees believe they have the ability to meet performance sta
C) Employees feel the plan is fair and equitable

11. D) Employees believe they have the resources necessary to meet performa
29) Whenever an employee is paid by earning a percentage of the sales
that he or she makes, the earnings are called _____.
A) Commissions
B) Salaries
C) Gainshares
D) Improshares
30) Total Quality Management guru, W. Edwards Deming, strongly
advocated the use of group incentives while criticizing the use of merit pay.
His criticism was based on his belief that merit pay ________.
A) Encouraged discord
B) Discouraged teamwork
C) Prevented flexibility
D) Discouraged dissonance
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