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yStats.com GmbH & Co. KG
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About yStats.com
GLOBAL ONLINE PAYMENT METHODS
REPORT 2013 - FIRST HALF 2013
Publication Date: April 2013
About yStats.com
•	 yStats.com provides secondary market research.
•	 Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions.
•	 yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors from 	
	 various industries since 2005.
•	 In addition to reports on markets and competitors, yStats.com also carries out client-specific research.
•	 Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail 		
	 order and direct marketing, logistics as well as banking and consulting.
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Global Online Payment Methods Report 2013 - First Half 2013
General Information
The recent „Global Online Payment Methods Report 2013 – First Half 2013“ report by Hamburg-based
secondary market research company yStats.com provides information about the worldwide
movement toward online and mobile purchase transactions. The report is based on recently published
information from a variety of sources and details the latest trends and news on the topic, with projections of
continued growth in the next few years.
The emergence of new online payment channels and development of alternative payment methods are
expected to drive further growth. Near Field Communication (NFC) based e-wallets came on the scene in 2012
as one of the most promising new mobile payment methods. NFC mobile spending worldwide is expected to increase
exponentially by 2017 and account for over half of total mobile payments made worldwide. Hybrid payments
combining online and mobile methods are expected to emerge in 2013. MasterCard already introduced such a
solution earlier this year, while Visa entered a partnership with Samsung to encourage development of mobile
payments. PayPal surpassed its revenue targets in 2012, more than tripling the value of processed payments.
New payment methods build on the infrastructure and consumer preferences already in place, so
regional differences exist. In the USA, the major trend on the electronic payment market is the move toward
mobile payments. Traditional payment providers, such as card issuers and processors, online payment players,
retailers and mobile operators are entering the field in increased masses. The mobile payment transaction value in
the USA reached a two-digit figure in billions of Euros in 2012 and is expected to grow further as mobile commerce
increases and more brick and mortar stores accept mobile payments.
Key Findings (1 of 2)
Product Details
Language: 		 	 English
Format: 			 PDF & Power Point
Number of Pages/Charts: 	 229
Covered Country: 		 North America: USA, Canada
					 Latin America: Brazil, Argentina, Chile, Mexico, Peru							
					 Central Europe: Germany, Austria, Switzerland
					 Western Europe: UK, France, Belgium, Italy, Netherlands, Spain
					 Eastern Europe: Russia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, 		
					 Romania, Turkey, Ukraine
					 Scandinavia: Denmark, Finland, Norway, Sweden
					 Asia: Japan, South Korea, China, Bangladesh, Hong Kong, India, Indonesia, Kazakhstan,
					 Taiwan
					 Oceania: Australia, New Zealand
					 Middle East and Africa: Egypt, Nigeria, South Africa, Tanzania, UAE
Prices
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Global Site License: 		 € 13,350 (excl. VAT)	
Online and mobile payments are increasing globally, with new channels emerging
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Global Online Payment Methods Report 2013 - First Half 2013
In Latin America in general, credit card was the most popular payment method in B2C E-Commerce in 2012.
In Brazil, the local payment solution Boleto Bancario was used widely, while several payment providers introduced new
online and mobile payment tools in the country. In Mexico, cash still dominates the general payment environment, but
the use of online card payments was on the rise and is expected to increase further.
In Central Europe, awareness of mobile payment methods was relatively high in 2012, reaching over
two-thirds of mobile Internet users in Germany, Austria and Switzerland. The usage rates, however, were
much lower, reaching a small two-digit percentage share. The most used online payment methods in German B2C
E-Commerce in the second half of 2012 were credit card, invoice and PayPal. Mobile NFC-based payments were not yet
spread in Germany in 2012, but are expected to increase in use as banks, credit card companies and telecom operators
test the technology involved. The Otto Group launched the mobile payment project called Yapital in early 2013.
In Western Europe, the United Kingdom and France are on the path to adoption of alternative payment
methods. In the UK, payment by card held the largest share of total payments in B2C E-Commerce in 2012, followed
in distant second by micropayment services. Mobile payments are expected to increase in use in the UK, as the UK
Payment Council plans to launch a secure mobile payment service in spring 2014 and PayPal plans to offer a mobile
payment solution with the name of PayPal Here in summer 2013. In France, bank card was the preferred online pay-
ment option in B2C E-Commerce in 2012, followed by micropayment services.
Countries in Eastern Europe are also participating in the movement to online and mobile payments. In
Russia, cash remained the main payment method in B2C E-Commerce in 2012, but online payments gained in both
awareness and usage. By far the most popular among online payment methods in the beginning of 2013 was bank card,
followed by e-money and online banking. Electronic payment providers in Russia saw a significant growth in revenue
in 2012. Payment via Internet bank was the most preferred payment method in B2C E-Commerce in Poland in 2012.
In Turkey, online payments by bank cards grew by a third in 2012. Mobile payments were also on the rise in Turkey,
reaching a high double-digit number in millions of Euros. By 2015, it is expected to reach a large triple-digit figure.
Meanwhile, in the Asia-Pacific region, mobile payment methods increased in awareness of consumers in 2012,
with over two-thirds of those acquainted with the methods willing to use digital wallets and SMS payments in
2013. In Japan, the e-money market was dominated by payment providers operated by large retailers, banks and mobile
operators. In South Korea, the e-money grew in popularity as a payment method in online shopping, while card remained
the main online payment method. In 2013, financial authorities in South Korea plan to tighten regulations on mobile and
online payment market, especially in online gaming. The total online payment transaction value in China demonstrated
strong quarter-on-quarter growth in 2011-2012. Third-party online payments, which are used by around a third of
online shoppers in China, were especially on the rise. Also, Alipay launched a mobile wallet application in China, offering
online-to-offline payments. In India, direct debit accounted for over a half of B2C E-Commerce payment transactions
in 2012.
Other regions of the world also are seeing growth in the use of mobile and online payment methods. In Australia,
credit cards dominated the online payments market, while in New Zealand mobile payments developed due to
increasing share of smartphone users conducting online banking via their mobile devices. In Africa, the mobile
payment market has outpaced banking services, with mobile payment users outnumbering the bank accounts holders
in 2012, and more mobile payment outlets being present than bank outlets. In countries of the Middle East, the number
of online payment providers increased in 2012, while the cash-dominating economies in the countries are expected
to experience a more substantial growth in online payments when banking services become more widespread and
regulations more encouraging. In Middle East and Africa PayPal started to accept locally issued bank cards in 2012,
planning to double its market share in the region by 2015.
In addition to the full report on global online payments, yStats.com has reports available on development of alternative
payment methods by region.
Key Findings (2 of 2)
Online and mobile payments are increasing globally, with new channels emerging
(cont.)
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1. MANAGEMENT SUMMARY
2. GLOBAL
•	 Online Payment Trends, 2013
•	 Mobile Payment Trends, 2013
•	 Mobile Payment Trends, 2012, incl. NFC Mobile
Payment Spending, in USD billion, 2012f & 2017f
•	 Online Payment Trends in Online Gaming, 2013
•	 Positive Experiences Made with Online Banking
and Mobile Banking, by Region, in % of Retail
Banking Customers, 2011 & 2012f
•	 Number of Electronic Payment Transactions,
in billions, 2009-2013f
•	 Number of Mobile Payment Transactions, in
billions, 2009-2013f
•	 Breakdown of Mobile Payment Value, by NFC
Payments and other Mobile Payments, in %, 2017f
•	 Mobile Payment News about PayPal, 2012/2013
and Volume of Mobile Payments Processed by
PayPal, in USD billion, 2009-2013f
•	 Mobile Payment News about MasterCard, February
2013
•	 Mobile Payment News about Visa, February 2013
3. NORTH AMERICA
3.1. USA (TOP COUNTRY)
•	 Mobile Payment Trends, 2012/2013
•	 Mobile Wallet Benefits When Paying In-Store,
in % of Consumers, March 2012
•	 Reasons for Not Making Mobile Payments,
in % of Consumers, November 2012
•	 Mobile Payment Transaction Volume, 2012 & 2017f,
in USD billion
•	 Breakdown of Mobile Payment Transaction Volume,
by Type, 2012 & 2017f
•	 Proximity Mobile Payment Transaction Value, in
USD billion and in % Annual Growth, 2012-2017f
•	 M-Commerce Mobile Payment Transaction Value, in
USD billion and in % Annual Growth, 2012-2017f
•	 Average per Capita Proximity Mobile Payment
Transaction Spending, in USD, 2011-2016f
•	 Awareness and Usage of Digital Wallet Offerings,
by Digital Wallet, in % of Internet Users,
November 2012
3. NORTH AMERICA (cont.)
3.1. USA (TOP COUNTRY) (cont.)
•	 Preferred Digital Wallet Provider, by Age Group of
Internet Users, in % of Internet Users interested in
Digital Wallets, Q4 2011
•	 Mobile Payment News about Groupon,
September 2012
•	 Mobile Payment News about Starbucks and
Square, October 2012
•	 Mobile Payment News about Wal-Mart Stores Inc.,
Target Corp., and 7-Eleven, 2012
3.2. CANADA
•	 Mobile Payment Trends, 2012 and Share of Mobile
Banking App Users on Total Smartphone Users,
in %, Spring 2012
•	 Online Payment News about MasterCard, April
2013
•	 Online Payment News about Stripe, 2012/2013
4. LATIN AMERICA
4.1. LATIN AMERICA (REGIONAL)
•	 Payment Methods Used in B2C E-Commerce,
in % of Online Shoppers, 2012e
•	 Mobile Payment News about Opera Software ASA,
November 2012
4.2. BRAZIL (TOP COUNTRY)
•	 Most Used Online Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
November 2012
•	 Most Used Online Payment Methods in
B2C E-Commerce, in % of Consumers, June 2012
•	 Share of Consumers Making Purchases Online With
Credit Card, in %, 2010-2012e
•	 Most Used Online Payment Methods in
B2C E-Commerce, by Region, in % of Consumers,
June 2012
•	 Most Used Online Payment Methods in B2C
E-Commerce, by Gender, Age and Education Level,
in % of Consumers in the Relevant Group, June
2012
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4. LATIN AMERICA (cont.)
4.2. BRAZIL (TOP COUNTRY) (cont.)
•	 Online Payment News about Visa, 2012/2013
•	 Online Payment News about HSBC and Visa, April
2013
•	 Mobile Payment News about MasterCard, TIM
Brasil, Banco Itau, Gemalto, Dedecard, and Vivo,
February 2013
•	 Online Payment News about PayPal, March 2013
4.3. ARGENTINA
•	 Online Payment Trends, 2012 and Share of Credit
Card Payment Users on Total Online Shoppers,
in %, 2012
4.4. CHILE
•	 Online Payment News about PayPal and Multicaja,
April 2013
4.5. MEXICO
•	 Payment Methods Used in B2C E-Commerce, in %
of Online Shoppers, 2011 & 2012e
•	 Online Payment Trends, 2012/2013
•	 Online Payment News about Ukash, February 2013
4.6. PERU
•	 Most Offered Payment Methods in
B2C E-Commerce, in % of Online Shops, 2012
•	 Number of Payment Methods Offered, in % of
Online Shops, 2012
5. EUROPE (REGIONAL)
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
•	 Willingness to Pay Extra Fees for Using Mobile
Payments, in % of Consumers, 2012
•	 Share of Bank Customers Who Have Used PayPal
for Mobile Payments, by Country (Germany, UK,
France), in %, June 2012
6. CENTRAL EUROPE
6.1. CENTRAL EUROPE (REGIONAL)
•	 Awareness of Mobile Payment Methods, in % of
Mobile Internet Users, 2012
•	 Usage of Mobile Payment Methods, in % of
Mobile Internet Users, 2012
6.2. GERMANY (TOP COUNTRY)
•	 Most Used Online Payment Methods in B2C
E-Commerce, in % of Online Shoppers, H2 2012
•	 Most Used Online Payment Methods in B2C
E-Commerce, in % of Transactions, 2012
•	 Most Offered Payment Methods in E-Commerce,
in % of E-Commerce Companies, 2012
•	 Most Known Online Payment Methods, in % of
Online Shoppers, H2 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
•	 Most Popular Online Payment Methods in
B2C E-Commerce, in % of Online Shoppers and in
% of Young Smartphone Users, 2012
•	 Most Preferred NFC Payment Methods, in % of NFC
Payment Users, January 2013
•	 Mobile Payment Trends, 2012/2013
•	 Mobile Payment Trends, 2012 and Trust in the
Protection of personal Data in Mobile Payments,
by Trustee, in %, June 2012
•	 Perception of Online Payment Methods
by Online Shoppers, H2 2012
•	 Mobile Payment News about Otto Group, March
2013
•	 Online Payment News about Sage Pay, October
2012
•	 Mobile Payment News about Telefónica
Deutschland, October 2012
6.3. AUSTRIA
•	 Most Used Online Payment Methods in
B2C E-Commerce, in % of Transactions, 2012
•	 Online Payment News about SafetyPay and
mPAY24, November 2012
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6. CENTRAL EUROPE (cont.)
6.4. SWITZERLAND
•	 Most Used Online Payment Methods in
B2C E-Commerce, in % of Transactions, 2012
7. WESTERN EUROPE
7.1. UK (TOP COUNTRY)
•	 Most Preferred Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
Q3 2012
•	 Payment Methods Used in M-Commerce,
in % of Mobile Shoppers, Q3 2012
•	 Mobile Payment Trends, 2013
•	 Share of Smartphone Owners Having Conducted
Mobile Banking, September 2012, and Reasons
for not Using Mobile Payments In-Store , in % of
Smartphone Owners, September 2012
•	 Mobile NFC Transaction Value, in USD millions and
in %, 2012-2016f
•	 Number of Mobile P2P Payment Transactions,
in millions and Growth in %, 2013f - 2016f
•	 Share of Mobile Wallet or Contactless
Payment-Enabled Mobile Phone Owners on Internet
Users, in %, May 2012 & November 2012
•	 Mobile Payment News about PayPal, iZettle,
2012/2013
•	 Mobile Payment News about Intuit, March 2013
•	 Mobile Payment News about Everything
Everywhere, O2 and Vodafone, September 2012
7.2. FRANCE (TOP COUNTRY)
•	 Most Preferred Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
Q3 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
•	 Online Payment Trends, 2012, and Value of
Attempted Online Payment Fraud, in EUR million,
2008 – 2012
•	 Number of Online Payment Transactions with
Credit Card, in millions, February 2012 vs.
February 2013
•	 Year-on-Year Growth of the Number of Online
Credit Card Payments per Month, in %, February
2012 - February 2013
7. WESTERN EUROPE (cont.)
7.2. FRANCE (TOP COUNTRY) (cont.)
•	 Mobile Payment News about Facebook, Orange
France and Bango, November 2012
•	 Mobile Payment News about McDonalds,
2012/2013
7.3. BELGIUM
•	 Online Payment News about BNP Paribas Fortis
and Belgacom, 2013
7.4. ITALY
•	 Most Preferred Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
April 2012
•	 Breakdown of the Last B2C E-Commerce Purchase,
by Payment Method, in % of Online Shoppers, 3
Months to February 2013
7.5. NETHERLANDS
•	 Mobile Payment News about Gemalto, October
2012
•	 Mobile Payment News about MasterCard and ING
Group, November 2012
7.6. SPAIN
•	 Most Preferred Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
Q3 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
8. EASTERN EUROPE
8.1. RUSSIA (TOP COUNTRY)
•	 Most Popular Online Payment Methods, in % of
Online Payment Users, March 2013
•	 Most Used Online Payment Methods, in % of
Internet Users in Large Cities, Apr. 2011 vs. Aug.
2012
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8. EASTERN EUROPE (cont.)
8.1. RUSSIA (TOP COUNTRY) (cont.)
•	 Breakdown of Online Payments by Method and
by Category, in %, March 2013
•	 Online Payment Trends , 2012 and Awareness and
Usage of Payment Methods, by Payment Method,
in %, March 2012
•	 Transaction Volume of Electronic Payment
Systems, in RUB billion, and Share of Distant
Financial Services, in %, 2008-2012e & 2017f
•	 Breakdown of Distant Financial Services, by Type,
in %, 2012e & 2017f
•	 Online Payment Penetration Rate, in % of Internet
Users, by Macro-Region and by Type of Location,
March 2013
•	 Breakdown of Online Payment Users, by Gender
and by Age, in %, March 2013
•	 Breakdown of Online Payment Users, by Income
and by Macro-Region, in %, 2012
•	 Usage of Mobile Banking and Internet Banking, in
% of Population, May 2012
•	 Annual Growth of Electronic Payment Systems
Website Audience, by Provider, in %, August 2012
•	 Online Payment News about Qiwi, 2013 and
Revenue of Qiwi, in RUB million, 2010-2012
•	 Online Payment News about Sberbank and Yandex,
2012/2013
•	 Mobile Payment News about VimpelCom and Net
Element International, October 2012
8.2. CZECH REPUBLIC
•	 Online Payment News about TrustPay and Ukash,
September 2012
8.3. ESTONIA
•	 Volume and Value of Non-Cash Payment
Transactions, by Type, in pieces and in
EUR million, 2012, and Average Value per
Transaction, by Type, in EUR, 2012
•	 Value and Volume of Debit Card Payment
Transactions, by Type, in EUR million and in
thousands, 2011 & 2012
•	 Value and Volume of Credit Card Payment
Transactions, by Type, in EUR million and in
thousands, 2011 & 2012
8. EASTERN EUROPE (cont.)
8.4. GREECE
•	 Fastest Growing Payment Methods in
B2C E-Commerce, by in % Annual Growth, 2012
8.5. HUNGARY
•	 Breakdown of B2C E-Commerce Sales, by Payment
Method, in %, Q3 2012
•	 Mobile Payment Trends, 2013 and Mobile Payment
News about MasterCard and Citibank, October
2012
8.6. LATVIA
•	 Volume and Value of Customer Payment Transac-
tions, by Type, in thousands and in LVL million,
2012 & 2011
8.7. LITHUANIA
•	 Volume and Value of Non-Cash Payment
Transactions, by Type, in millions and in LTL
million, 2012, and Average Value per Transaction,
by Type, in LTL thousands, 2012
•	 Number and Value of Card Payments, by Card
Type, 2012, in % Change Compared to 2011, and
Average Value per Payment, by Card Types, in LTL,
2012
•	 Number of Payment Cards and in % Change,
Q4 2010, Q4 2011 & Q4 2012
8.8. POLAND
•	 Most Preferred Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
Q3 2012
•	 Most Popular Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
2009-2011
•	 Most Offered Payment Methods in
B2C E-Commerce, in % of Online Shops,
2009-2011
•	 Online Payment Solution Providers Used in B2C
E-Commerce, in % of Online Shops, 2009-2011
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
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8. EASTERN EUROPE (cont.)
8.9. ROMANIA
•	 Online Payment Trends, 2012 and Number of
Online Transactions Made with Bank Card,
in millions, 2011 & 2012e
•	 Value of 3D Secure Card Transactions, in EUR
million, 2011 & 2012, and Average Value of 3D
Secure Card Transactions, by Transactions in
Foreign Currency and Transactions in RON, in EUR,
2012
8.10. TURKEY
•	 Mobile Payment Volume, in TRY million,
2012e-2015f
•	 Number of Online Payment Transactions with Debit
and Credit Cards, by Domestic and International
Transactions with Domestic Cards and Domestic
Transactions with Domestic and International
Cards, Q1 2011 - Q1 2013
•	 Value of Online Payment Transactions with Debit
and Credit Cards, by Domestic and International
Transactions with Domestic Cards and Domestic
Transactions with Domestic and International
Cards, Q1 2011 - Q1 2013
•	 Total Number of Cards, by Credit and Debit Cards,
2008 - 2012
•	 Share of Mobile Payments on Total
B2C E-Commerce Payments, in %, 2012e - 2015f
•	 Mobile Payment News about Turkcell, October 2012
8.11. UKRAINE
•	 Most Used Payment Methods in B2C E-Commerce,
in % of Online Shoppers, 12 Months to Sep. 2012
•	 Electronic Payment Trends, 2012/2013
•	 Volume of Electronic Payment Transactions, in UAH
million, Q1 2012 - Q3 2012 vs. Q1 2011- Q4 2011
9. SCANDINAVIA
9.1. DENMARK
•	 Most Preferred Payment Methods in B2C
E-Commerce, in % of Online Shoppers, Q3 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
9.2. FINLAND
•	 Most Preferred Payment Methods in B2C
E-Commerce, in % of Online Shoppers, Q3 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
9.3. NORWAY
•	 Most Preferred Payment Methods in
B2C E-Commerce, in % of Online Shoppers,
Q3 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
9.4. SWEDEN
•	 Most Preferred Payment Methods in B2C
E-Commerce, in % of Online Shoppers, Q3 2012
•	 Payment Methods Used in M-Commerce, in % of
Mobile Shoppers, Q3 2012
10. ASIA
10.1. ASIA-PACIFIC (REGIONAL)
•	 Awareness of Mobile Payment Methods, by Type, in
% of Consumers, December 2012
•	 Share of Consumers Willing to Use Mobile Payment
in the Coming 12 Months, in % of Consumers
Aware With the Method, by Type, December 2012
•	 Online Payment News about MOL, 2012/2013
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10. ASIA (cont.)
10.2. JAPAN (TOP COUNTRY)
•	 Online and Mobile Payment Trends, 2012
•	 Total E-Payment Transactions Value, in JPY trillion,
and Year-on-Year Growth, in %, H1 2010- H1 2012
•	 Mobile Payment News about MasterCard and NTT
DOCOMO, October 2012
10.3. SOUTH KOREA (TOP COUNTRY)
•	 Breakdown of E-Commerce Sales by Payment
Method, in %, Q3 2011 vs. Q3 2012e
•	 Online and Mobile Payment Trends, 2012/2013
•	 Mobile Payment News about Hana SK Card, 2013
10.4. CHINA (TOP COUNTRY)
•	 Used Online Payment Methods, by Used at Least
Once and Most Frequently Used, in % of Online
Payment Users, 2012e
•	 Online Payment Trends, 2012 and Perception of
Payment Security, in % of Internet Users,
June 2012
•	 Total Online Payment Transaction Value, in CNY
billion, and in % Growth, Q2 2011 – Q3 2012
•	 GMV of Third-Party Online Payment and Growth
in %, 2009-2016f
•	 Breakdown of Third-Party Online Payment GMV,
by Segment, in %, 2012
•	 Breakdown of Third-Party Online Payment Market,
by Players, in %, Q3 2012
•	 Number of Online Payment Users and Number of
Mobile Payment Users, in millions, 2011 & 2012
•	 Online Payment Penetration Rate, in % of Internet
Users, 2011 & 2012 and Mobile Penetration Rate,
in % of Mobile Internet Users, 2011 & 2012
•	 Mobile Payment Trends, 2012
•	 GMV of Third-Party Mobile Payment and Growth
in %, 2009-2016f
•	 Breakdown of Third-Party Mobile Payment GMV,
by Segment, in %, 2009-2016f
•	 Breakdown of Confidence in Future of Mobile
Payment Usage, in % of Consumers, November
2011
•	 Total Online Banking Transaction Value, in USD
trillion, 2009-2014f
•	 Mobile Payment News about Alipay, 2012/2013
10. ASIA (cont.)
10.5. BANGLADESH
•	 Online Payment Trends, 2012
•	 Online Payment News about Bangladesh
Post Office, 2012/2013
10.6. HONG KONG
•	 Mobile Payment Market Trends and Mobile Payment
News about Hang Seng, 2012/2013
10.7. INDIA
•	 Breakdown of B2C E-Commerce Sales by Payment
Method, in %, Q2 2012
•	 Online Payment News about Citrus Pay, March
2013
10.8. INDONESIA
•	 Most Used Payment Methods in B2C E-Commerce,
in % of Online Shoppers, April 2012
•	 Online Payment News about PT Midtrans and Mid-
Plaza Group, October 2012
10.9. KAZAKHSTAN
•	 Online Payment Trends, 2012/2013
10.10. TAIWAN
•	 Online Payment News about PChomePay and
Alipay, March 2013
11. OCEANIA
11.1. AUSTRALIA
•	 Most Trusted Online Payment Methods, in % of
Online Shoppers, September 2012
•	 Breakdown of Volume and Value of Online
Payments in %, by Method, and in % Growth,
2011/2012, and Breakdown of Volume and
Value of Online Retail Payments, by Payment
Method, in %, 12 Months to June 2012
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11. OCEANIA (cont.)
11.1. AUSTRALIA (cont.)
•	 Share of Online Payments on Total Number and
Total Value of Non-Cash Retail Payments, in %,
2011/2012
•	 Awareness, Ownership and Usage of Contactless
Payment Cards, in % of Consumers, September
2011, March 2012, and September 2012
•	 Frequency of Contactless Payments, in % of
Consumers, September 2012
11.2. NEW ZEALAND
•	 Mobile Banking Trends, 2012 and Share of
Smartphone Users Conducting Online Banking via
Smartphone, in %, January 2012 & December
2012
•	 Online Payment News about Western Union,
2012/2013
12. MIDDLE EAST AND AFRICA
12.1. MIDDLE EAST AND AFRICA
(REGIONAL)
•	 Online Payment News about PayPal, 2012/2013
12.2. MIDDLE EAST (REGIONAL)
•	 Online Payment Trends, 2013
12. MIDDLE EAST AND AFRICA (cont.)
12.3. AFRICA (REGIONAL)
•	 Mobile Payment Trends, 2013
12.4. EGYPT
•	 Online Payment News about Wallety, 2012/2013
12.5. NIGERIA
•	 Mobile Payment Trends, 2012
•	 Mobile Payment Transaction Value, in NGN billion,
2012 & 2015f
12.6. SOUTH AFRICA
•	 Mobile Payment News about Peach Payments, 2013
•	 Mobile Payment News about MoneyGram, 2013
•	 Online Payment News about PayU, 2012/2013
12.7. TANZANIA
•	 Mobile Payment News about Vodacom, 2012/2013
12.8. UAE
•	 Mobile Payment News about MasterCard and
Network International, 2012
•	 Online Payment News about CyberSource and
Network International, February 2013
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Global Online Payment Methods Report 2013 - First Half 2013
Table of Contents (7 of 7)
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Samples
Global Online Payment Methods Report 2013 - First Half 2013
SAMPLE OUTPUT: METHODS
We deliver the facts – you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
In 2012, mobile payment transaction volume in Italy reached
EUR 17 million, up from EUR 11 million in 2007.
Italy: Mobile Payment Transaction Volume, in EUR million, 2007-2012
inEURbillion
12,8% 13,7%
14,4% 13,4%
11,1%
35
40
45
50 20%
Methods Trends PlayersUsersTransaction Volume
3
inEURbillion
in%Change
12,8 15,8
17,0
14,1
11,911,3
11,1%
9,3%
0
5
10
15
20
25
30
2007 2008 2009 2010 2011 2012
0%
10%
Mobile Payment Transaction Volume % Change
Source: to be mentioned in the report
SAMPLE OUTPUT: TRENDS
We deliver the facts – you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
 As online shoppers become more global in the way they purchase products and services online, the payment methods need to
do so too.
 A general tendency is that online shoppers only need a limited amount of different payment methods to obtain the global
reach they want. In addition, consumers tend to stay with the online payment methods they are familiar with.
 Also, the eastern and the western hemisphere do not offer the completely same payment methods. Online merchants that want
to operate on a global scale, however, need a service provider than can give them access to payment methods from everywhere.
 Payment providers, on the other hand, are expected to have a hard time increasing their number of consumers. Therefore,
Offline and online payment methods are merging more and more, which
is expected to result in offline payment methods disapp
Global: Online Payment Trends, 2012
Methods Trends PlayersUsersTransaction Volume
 Payment providers, on the other hand, are expected to have a hard time increasing their number of consumers. Therefore,
payment providers that want to expand their reach often look for brand names based in other regions.
 Offline and online payment methods are merging more and more, which is expected to result in the offline payment methods
disappearing completely.
 Mobile devices with Internet access allow making online payments from practically anywhere, also making it more difficult to
distinguish between online and mobile payments.
 In order to gain market shares, online payment providers may add functionalities to their offering with the aim of distinguishing
themselves from their competitors. These added functionalities, however, may affect the checkout negatively in terms of speed
and conversion.
 Leading global online payment systems are provided by PayPal and Amazon, with Google and China’s Alipay trying to increase
their own market shares.
 Digital wallets are a rather new way of paying online and have been the topic of a battle between Google and Visa. Both
companies launched their respective versions called Google Wallet and V.me, in order to get most market shares.
2
Source: to be mentioned in the report
SAMPLE OUTPUT: TRANSACTION VOLUME SAMPLE OUTPUT: PLAYERS
We deliver the facts – you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
By 2016, “E-Money” is expected to account for 16% of
B2C E-Commerce sales in South Korea, up from 2% in 2012.
Region A: Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 & 2016f
Methods Trends PlayersUsersTransaction Volume
Others
1,8%
Money Transfers
22,6%
E-Money
2,0%
E-Money
15,6%
Other
0,4%
2012 2016f
1
Crecit Card
73,6%
Credit Cards
61,2%
Money Transfers
20,5%
Source: to be mentioned in the report
We deliver the facts – you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
The payment system RuRu was launched in Russia in June 2011 as a
cooperation between Alfa-Bank and VimpelCom.
Russia: News about VimpelCom and Alfa-Bank, June 2011
Methods Trends PlayersUsersTransaction Volume
 Alfa-Bank, a financial institution in Russia cooperated with VimpelCom, the operator of the Beeline mobile network in June
2011 to launch the payment system RuRu, which was designed to allow online and mobile payments, P2P money transfers
and mobile remittances.
 Utilities, telecoms services, fees for loans and payments to the Russian state, as well as train and air tickets and
entertainment event tickets can be paid for using the RuRu platform.
4
entertainment event tickets can be paid for using the RuRu platform.
 Consumers need to link a default account to RuRu, which is debited every time a purchase is made through RuRu.
 Following the launch of RuRu, only the Beeline mobile account could be charged to transactions made using the payment
service. However, it was planned to extend the service to include other mobile network operators as well.
 Besides mobile accounts, purchases made via Beeline can also be charged to WebMoney accounts, Visa and MasterCard
credit cards.
Source: to be mentioned in the report
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Methodology
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General Methodology of our Market Reports:
•	 The reports include the results of secondary market research: By using various sources we ensure maximum objectivity for all
obtained data. As a result companies get a precise and unbiased impression of the market situation.
•	 Cross referencing of data was conducted in order to ensure validity and reliability.
•	 The reports contain a Management Summary, summarizing the main information provided in each chapter.
•	 Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement
of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the
dataon the chart refers to.
•	 Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included
in one chart is derived from several sources. Then, all sources are mentioned on the chart.
•	 If available, additional information about the data collection, for example the time of survey and number of people asked, is
provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the
contents of the respective data.
•	 When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action
Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate
for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is
used.
•	 The reports include mainly data from the last 12 months. The exact publication dates are mentioned in every chart.
Methodology for our Online Payment Market Reports:
•	 The Online Payment market reports include information about leading payment methods in B2C E-Commerce, recent trends on
the payment market, information about the online payment transaction volume, statistics about online payment users, as well as
strategic news about relevant players on the market.
•	 The “Methods” chapter includes information about the leading payment methods in B2C E-Commerce in the relevant country or
region. For example, a breakdown of B2C E-Commerce sales by payment methods, or a ranking of the most popular payment
methods could be included. These payment methods not only include payment procedures (such as credit card, bank transfer or
online payment), but also payment companies (such as PayPal, iDeal, etc.).
•	 The “Trend” section includes mostly qualitative information about trends in online payment. The information included in this
chapter allows the reader to identify future trends.
•	 Moreover, the Online Payment report includes information about the “transaction volume” in online payment, for example
development of the volume over time.
•	 The “Users” section includes statistics about online payment users, for example the number or the development over time.
•	 Finally, the reports include strategic information about relevant players in online payment, for example about new products of a market
player, or the expansion to another market.
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Report Titles				 					 Publication		 Price 		
										 	 Dates			 (excl. VAT)*
Europe Online Payment Methods Report 2013 - First Half 2013 		 April 2013			 € 3,450
Asia-Pacific Online Payment Methods Report 2013 - First Half 2013		 April 2013			 € 2,450
BRIC Online Payment Methods Report 2013 - First Half 2013			 April 2013			 € 2,450	
Latin America Online Payment Methods 2013 - First Half 2013			 April 2013			 € 950
North America Online Payment Methods 2013 - First Half 2013 		 April 2013			 € 950
Global B2C E-Commerce Market Report 2013					 March 2013			 € 5,450	
Asia B2C E-Commerce Report 2013						 February 2013			 € 4,450
Latin America B2C E-Commerce Report 2012					 December 2012		 € 3,450
Europe B2C E-Commerce Report 2012						 December 2012		 € 3,950
Middle East Inernet & B2C E-Commerce Report 2012				 June 2012			 € 2,765
Africa Internet & B2C E-Commerce Report 2012				 May 2012			 € 2,415	
Selected References
Internet, Retail, Consulting, Finance and Other Companies
	 Internet Companies:			 Retail Companies:			 Finance Companies:	
	 • Google					 • OTTO Group				 • Credit Suisse
	 • Amazon					 • Costco				 • Morgan Stanley
	 • eBay					 • Tchibo direct				 • Bank of America Merrill Lynch
	 • Avira					 • Diesel				 • Goldman Sachs
	 • Skype					 	 				 • Citigroup
	 • Digital River					 	 			 • Oppenheimer & Co.
	 • First Data	
	 • Citrix Online					
	 • Wirecard					
	 • 1 & 1					 Consulting Companies:		 Other Companies:
	 • Skrill / Moneybookers			 • Deloitte				 • BASF
	 • Deutsche Telekom				 • Boston Consulting Group		 • Red Bull
	 • CyberSource				 • Accenture				 • Lego				
	 • bwin Interactive Entertainment		 • Bain & Company			 • Beiersdorf		
	 • Brightcove										 • Xerox			
	 		 			
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10.1	Place of payment is Hamburg, Germany.
10.2	All disputes arising from or in connection with any Contract between the parties shall be
resolved through the courts of Hamburg. Governing law is German law.

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Global Online Payment Methods Report 2013 - First Half 2013 by yStats.com

  • 1. yStats.com GmbH & Co. KG Behringstr. 28a, 22765 Hamburg Germany info@ystats.com • www.ystats.com Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 twitter.com/ystats linkedin.com/company/ystats gplus.to/ystatscom facebook.com/ystats About yStats.com About yStats.com GLOBAL ONLINE PAYMENT METHODS REPORT 2013 - FIRST HALF 2013 Publication Date: April 2013 About yStats.com • yStats.com provides secondary market research. • Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions. • yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors from various industries since 2005. • In addition to reports on markets and competitors, yStats.com also carries out client-specific research. • Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting.
  • 2. Twitter LinkedIn Google+ Facebook Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 2- - Global Online Payment Methods Report 2013 - First Half 2013 General Information The recent „Global Online Payment Methods Report 2013 – First Half 2013“ report by Hamburg-based secondary market research company yStats.com provides information about the worldwide movement toward online and mobile purchase transactions. The report is based on recently published information from a variety of sources and details the latest trends and news on the topic, with projections of continued growth in the next few years. The emergence of new online payment channels and development of alternative payment methods are expected to drive further growth. Near Field Communication (NFC) based e-wallets came on the scene in 2012 as one of the most promising new mobile payment methods. NFC mobile spending worldwide is expected to increase exponentially by 2017 and account for over half of total mobile payments made worldwide. Hybrid payments combining online and mobile methods are expected to emerge in 2013. MasterCard already introduced such a solution earlier this year, while Visa entered a partnership with Samsung to encourage development of mobile payments. PayPal surpassed its revenue targets in 2012, more than tripling the value of processed payments. New payment methods build on the infrastructure and consumer preferences already in place, so regional differences exist. In the USA, the major trend on the electronic payment market is the move toward mobile payments. Traditional payment providers, such as card issuers and processors, online payment players, retailers and mobile operators are entering the field in increased masses. The mobile payment transaction value in the USA reached a two-digit figure in billions of Euros in 2012 and is expected to grow further as mobile commerce increases and more brick and mortar stores accept mobile payments. Key Findings (1 of 2) Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 229 Covered Country: North America: USA, Canada Latin America: Brazil, Argentina, Chile, Mexico, Peru Central Europe: Germany, Austria, Switzerland Western Europe: UK, France, Belgium, Italy, Netherlands, Spain Eastern Europe: Russia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Turkey, Ukraine Scandinavia: Denmark, Finland, Norway, Sweden Asia: Japan, South Korea, China, Bangladesh, Hong Kong, India, Indonesia, Kazakhstan, Taiwan Oceania: Australia, New Zealand Middle East and Africa: Egypt, Nigeria, South Africa, Tanzania, UAE Prices Single User License: € 4,450 (excl. VAT) Site License: € 8,900 (excl. VAT) Global Site License: € 13,350 (excl. VAT) Online and mobile payments are increasing globally, with new channels emerging
  • 3. Twitter LinkedIn Google+ Facebook Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 3- - Global Online Payment Methods Report 2013 - First Half 2013 In Latin America in general, credit card was the most popular payment method in B2C E-Commerce in 2012. In Brazil, the local payment solution Boleto Bancario was used widely, while several payment providers introduced new online and mobile payment tools in the country. In Mexico, cash still dominates the general payment environment, but the use of online card payments was on the rise and is expected to increase further. In Central Europe, awareness of mobile payment methods was relatively high in 2012, reaching over two-thirds of mobile Internet users in Germany, Austria and Switzerland. The usage rates, however, were much lower, reaching a small two-digit percentage share. The most used online payment methods in German B2C E-Commerce in the second half of 2012 were credit card, invoice and PayPal. Mobile NFC-based payments were not yet spread in Germany in 2012, but are expected to increase in use as banks, credit card companies and telecom operators test the technology involved. The Otto Group launched the mobile payment project called Yapital in early 2013. In Western Europe, the United Kingdom and France are on the path to adoption of alternative payment methods. In the UK, payment by card held the largest share of total payments in B2C E-Commerce in 2012, followed in distant second by micropayment services. Mobile payments are expected to increase in use in the UK, as the UK Payment Council plans to launch a secure mobile payment service in spring 2014 and PayPal plans to offer a mobile payment solution with the name of PayPal Here in summer 2013. In France, bank card was the preferred online pay- ment option in B2C E-Commerce in 2012, followed by micropayment services. Countries in Eastern Europe are also participating in the movement to online and mobile payments. In Russia, cash remained the main payment method in B2C E-Commerce in 2012, but online payments gained in both awareness and usage. By far the most popular among online payment methods in the beginning of 2013 was bank card, followed by e-money and online banking. Electronic payment providers in Russia saw a significant growth in revenue in 2012. Payment via Internet bank was the most preferred payment method in B2C E-Commerce in Poland in 2012. In Turkey, online payments by bank cards grew by a third in 2012. Mobile payments were also on the rise in Turkey, reaching a high double-digit number in millions of Euros. By 2015, it is expected to reach a large triple-digit figure. Meanwhile, in the Asia-Pacific region, mobile payment methods increased in awareness of consumers in 2012, with over two-thirds of those acquainted with the methods willing to use digital wallets and SMS payments in 2013. In Japan, the e-money market was dominated by payment providers operated by large retailers, banks and mobile operators. In South Korea, the e-money grew in popularity as a payment method in online shopping, while card remained the main online payment method. In 2013, financial authorities in South Korea plan to tighten regulations on mobile and online payment market, especially in online gaming. The total online payment transaction value in China demonstrated strong quarter-on-quarter growth in 2011-2012. Third-party online payments, which are used by around a third of online shoppers in China, were especially on the rise. Also, Alipay launched a mobile wallet application in China, offering online-to-offline payments. In India, direct debit accounted for over a half of B2C E-Commerce payment transactions in 2012. Other regions of the world also are seeing growth in the use of mobile and online payment methods. In Australia, credit cards dominated the online payments market, while in New Zealand mobile payments developed due to increasing share of smartphone users conducting online banking via their mobile devices. In Africa, the mobile payment market has outpaced banking services, with mobile payment users outnumbering the bank accounts holders in 2012, and more mobile payment outlets being present than bank outlets. In countries of the Middle East, the number of online payment providers increased in 2012, while the cash-dominating economies in the countries are expected to experience a more substantial growth in online payments when banking services become more widespread and regulations more encouraging. In Middle East and Africa PayPal started to accept locally issued bank cards in 2012, planning to double its market share in the region by 2015. In addition to the full report on global online payments, yStats.com has reports available on development of alternative payment methods by region. Key Findings (2 of 2) Online and mobile payments are increasing globally, with new channels emerging (cont.)
  • 4. Twitter LinkedIn Google+ Facebook 1. MANAGEMENT SUMMARY 2. GLOBAL • Online Payment Trends, 2013 • Mobile Payment Trends, 2013 • Mobile Payment Trends, 2012, incl. NFC Mobile Payment Spending, in USD billion, 2012f & 2017f • Online Payment Trends in Online Gaming, 2013 • Positive Experiences Made with Online Banking and Mobile Banking, by Region, in % of Retail Banking Customers, 2011 & 2012f • Number of Electronic Payment Transactions, in billions, 2009-2013f • Number of Mobile Payment Transactions, in billions, 2009-2013f • Breakdown of Mobile Payment Value, by NFC Payments and other Mobile Payments, in %, 2017f • Mobile Payment News about PayPal, 2012/2013 and Volume of Mobile Payments Processed by PayPal, in USD billion, 2009-2013f • Mobile Payment News about MasterCard, February 2013 • Mobile Payment News about Visa, February 2013 3. NORTH AMERICA 3.1. USA (TOP COUNTRY) • Mobile Payment Trends, 2012/2013 • Mobile Wallet Benefits When Paying In-Store, in % of Consumers, March 2012 • Reasons for Not Making Mobile Payments, in % of Consumers, November 2012 • Mobile Payment Transaction Volume, 2012 & 2017f, in USD billion • Breakdown of Mobile Payment Transaction Volume, by Type, 2012 & 2017f • Proximity Mobile Payment Transaction Value, in USD billion and in % Annual Growth, 2012-2017f • M-Commerce Mobile Payment Transaction Value, in USD billion and in % Annual Growth, 2012-2017f • Average per Capita Proximity Mobile Payment Transaction Spending, in USD, 2011-2016f • Awareness and Usage of Digital Wallet Offerings, by Digital Wallet, in % of Internet Users, November 2012 3. NORTH AMERICA (cont.) 3.1. USA (TOP COUNTRY) (cont.) • Preferred Digital Wallet Provider, by Age Group of Internet Users, in % of Internet Users interested in Digital Wallets, Q4 2011 • Mobile Payment News about Groupon, September 2012 • Mobile Payment News about Starbucks and Square, October 2012 • Mobile Payment News about Wal-Mart Stores Inc., Target Corp., and 7-Eleven, 2012 3.2. CANADA • Mobile Payment Trends, 2012 and Share of Mobile Banking App Users on Total Smartphone Users, in %, Spring 2012 • Online Payment News about MasterCard, April 2013 • Online Payment News about Stripe, 2012/2013 4. LATIN AMERICA 4.1. LATIN AMERICA (REGIONAL) • Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2012e • Mobile Payment News about Opera Software ASA, November 2012 4.2. BRAZIL (TOP COUNTRY) • Most Used Online Payment Methods in B2C E-Commerce, in % of Online Shoppers, November 2012 • Most Used Online Payment Methods in B2C E-Commerce, in % of Consumers, June 2012 • Share of Consumers Making Purchases Online With Credit Card, in %, 2010-2012e • Most Used Online Payment Methods in B2C E-Commerce, by Region, in % of Consumers, June 2012 • Most Used Online Payment Methods in B2C E-Commerce, by Gender, Age and Education Level, in % of Consumers in the Relevant Group, June 2012 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 4- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (1 of 7)
  • 5. Twitter LinkedIn Google+ Facebook 4. LATIN AMERICA (cont.) 4.2. BRAZIL (TOP COUNTRY) (cont.) • Online Payment News about Visa, 2012/2013 • Online Payment News about HSBC and Visa, April 2013 • Mobile Payment News about MasterCard, TIM Brasil, Banco Itau, Gemalto, Dedecard, and Vivo, February 2013 • Online Payment News about PayPal, March 2013 4.3. ARGENTINA • Online Payment Trends, 2012 and Share of Credit Card Payment Users on Total Online Shoppers, in %, 2012 4.4. CHILE • Online Payment News about PayPal and Multicaja, April 2013 4.5. MEXICO • Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2011 & 2012e • Online Payment Trends, 2012/2013 • Online Payment News about Ukash, February 2013 4.6. PERU • Most Offered Payment Methods in B2C E-Commerce, in % of Online Shops, 2012 • Number of Payment Methods Offered, in % of Online Shops, 2012 5. EUROPE (REGIONAL) • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 • Willingness to Pay Extra Fees for Using Mobile Payments, in % of Consumers, 2012 • Share of Bank Customers Who Have Used PayPal for Mobile Payments, by Country (Germany, UK, France), in %, June 2012 6. CENTRAL EUROPE 6.1. CENTRAL EUROPE (REGIONAL) • Awareness of Mobile Payment Methods, in % of Mobile Internet Users, 2012 • Usage of Mobile Payment Methods, in % of Mobile Internet Users, 2012 6.2. GERMANY (TOP COUNTRY) • Most Used Online Payment Methods in B2C E-Commerce, in % of Online Shoppers, H2 2012 • Most Used Online Payment Methods in B2C E-Commerce, in % of Transactions, 2012 • Most Offered Payment Methods in E-Commerce, in % of E-Commerce Companies, 2012 • Most Known Online Payment Methods, in % of Online Shoppers, H2 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 • Most Popular Online Payment Methods in B2C E-Commerce, in % of Online Shoppers and in % of Young Smartphone Users, 2012 • Most Preferred NFC Payment Methods, in % of NFC Payment Users, January 2013 • Mobile Payment Trends, 2012/2013 • Mobile Payment Trends, 2012 and Trust in the Protection of personal Data in Mobile Payments, by Trustee, in %, June 2012 • Perception of Online Payment Methods by Online Shoppers, H2 2012 • Mobile Payment News about Otto Group, March 2013 • Online Payment News about Sage Pay, October 2012 • Mobile Payment News about Telefónica Deutschland, October 2012 6.3. AUSTRIA • Most Used Online Payment Methods in B2C E-Commerce, in % of Transactions, 2012 • Online Payment News about SafetyPay and mPAY24, November 2012 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 5- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (2 of 7)
  • 6. Twitter LinkedIn Google+ Facebook 6. CENTRAL EUROPE (cont.) 6.4. SWITZERLAND • Most Used Online Payment Methods in B2C E-Commerce, in % of Transactions, 2012 7. WESTERN EUROPE 7.1. UK (TOP COUNTRY) • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 • Mobile Payment Trends, 2013 • Share of Smartphone Owners Having Conducted Mobile Banking, September 2012, and Reasons for not Using Mobile Payments In-Store , in % of Smartphone Owners, September 2012 • Mobile NFC Transaction Value, in USD millions and in %, 2012-2016f • Number of Mobile P2P Payment Transactions, in millions and Growth in %, 2013f - 2016f • Share of Mobile Wallet or Contactless Payment-Enabled Mobile Phone Owners on Internet Users, in %, May 2012 & November 2012 • Mobile Payment News about PayPal, iZettle, 2012/2013 • Mobile Payment News about Intuit, March 2013 • Mobile Payment News about Everything Everywhere, O2 and Vodafone, September 2012 7.2. FRANCE (TOP COUNTRY) • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 • Online Payment Trends, 2012, and Value of Attempted Online Payment Fraud, in EUR million, 2008 – 2012 • Number of Online Payment Transactions with Credit Card, in millions, February 2012 vs. February 2013 • Year-on-Year Growth of the Number of Online Credit Card Payments per Month, in %, February 2012 - February 2013 7. WESTERN EUROPE (cont.) 7.2. FRANCE (TOP COUNTRY) (cont.) • Mobile Payment News about Facebook, Orange France and Bango, November 2012 • Mobile Payment News about McDonalds, 2012/2013 7.3. BELGIUM • Online Payment News about BNP Paribas Fortis and Belgacom, 2013 7.4. ITALY • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, April 2012 • Breakdown of the Last B2C E-Commerce Purchase, by Payment Method, in % of Online Shoppers, 3 Months to February 2013 7.5. NETHERLANDS • Mobile Payment News about Gemalto, October 2012 • Mobile Payment News about MasterCard and ING Group, November 2012 7.6. SPAIN • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 8. EASTERN EUROPE 8.1. RUSSIA (TOP COUNTRY) • Most Popular Online Payment Methods, in % of Online Payment Users, March 2013 • Most Used Online Payment Methods, in % of Internet Users in Large Cities, Apr. 2011 vs. Aug. 2012 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 6- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (3 of 7)
  • 7. Twitter LinkedIn Google+ Facebook 8. EASTERN EUROPE (cont.) 8.1. RUSSIA (TOP COUNTRY) (cont.) • Breakdown of Online Payments by Method and by Category, in %, March 2013 • Online Payment Trends , 2012 and Awareness and Usage of Payment Methods, by Payment Method, in %, March 2012 • Transaction Volume of Electronic Payment Systems, in RUB billion, and Share of Distant Financial Services, in %, 2008-2012e & 2017f • Breakdown of Distant Financial Services, by Type, in %, 2012e & 2017f • Online Payment Penetration Rate, in % of Internet Users, by Macro-Region and by Type of Location, March 2013 • Breakdown of Online Payment Users, by Gender and by Age, in %, March 2013 • Breakdown of Online Payment Users, by Income and by Macro-Region, in %, 2012 • Usage of Mobile Banking and Internet Banking, in % of Population, May 2012 • Annual Growth of Electronic Payment Systems Website Audience, by Provider, in %, August 2012 • Online Payment News about Qiwi, 2013 and Revenue of Qiwi, in RUB million, 2010-2012 • Online Payment News about Sberbank and Yandex, 2012/2013 • Mobile Payment News about VimpelCom and Net Element International, October 2012 8.2. CZECH REPUBLIC • Online Payment News about TrustPay and Ukash, September 2012 8.3. ESTONIA • Volume and Value of Non-Cash Payment Transactions, by Type, in pieces and in EUR million, 2012, and Average Value per Transaction, by Type, in EUR, 2012 • Value and Volume of Debit Card Payment Transactions, by Type, in EUR million and in thousands, 2011 & 2012 • Value and Volume of Credit Card Payment Transactions, by Type, in EUR million and in thousands, 2011 & 2012 8. EASTERN EUROPE (cont.) 8.4. GREECE • Fastest Growing Payment Methods in B2C E-Commerce, by in % Annual Growth, 2012 8.5. HUNGARY • Breakdown of B2C E-Commerce Sales, by Payment Method, in %, Q3 2012 • Mobile Payment Trends, 2013 and Mobile Payment News about MasterCard and Citibank, October 2012 8.6. LATVIA • Volume and Value of Customer Payment Transac- tions, by Type, in thousands and in LVL million, 2012 & 2011 8.7. LITHUANIA • Volume and Value of Non-Cash Payment Transactions, by Type, in millions and in LTL million, 2012, and Average Value per Transaction, by Type, in LTL thousands, 2012 • Number and Value of Card Payments, by Card Type, 2012, in % Change Compared to 2011, and Average Value per Payment, by Card Types, in LTL, 2012 • Number of Payment Cards and in % Change, Q4 2010, Q4 2011 & Q4 2012 8.8. POLAND • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Most Popular Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2009-2011 • Most Offered Payment Methods in B2C E-Commerce, in % of Online Shops, 2009-2011 • Online Payment Solution Providers Used in B2C E-Commerce, in % of Online Shops, 2009-2011 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 7- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (4 of 7)
  • 8. Twitter LinkedIn Google+ Facebook 8. EASTERN EUROPE (cont.) 8.9. ROMANIA • Online Payment Trends, 2012 and Number of Online Transactions Made with Bank Card, in millions, 2011 & 2012e • Value of 3D Secure Card Transactions, in EUR million, 2011 & 2012, and Average Value of 3D Secure Card Transactions, by Transactions in Foreign Currency and Transactions in RON, in EUR, 2012 8.10. TURKEY • Mobile Payment Volume, in TRY million, 2012e-2015f • Number of Online Payment Transactions with Debit and Credit Cards, by Domestic and International Transactions with Domestic Cards and Domestic Transactions with Domestic and International Cards, Q1 2011 - Q1 2013 • Value of Online Payment Transactions with Debit and Credit Cards, by Domestic and International Transactions with Domestic Cards and Domestic Transactions with Domestic and International Cards, Q1 2011 - Q1 2013 • Total Number of Cards, by Credit and Debit Cards, 2008 - 2012 • Share of Mobile Payments on Total B2C E-Commerce Payments, in %, 2012e - 2015f • Mobile Payment News about Turkcell, October 2012 8.11. UKRAINE • Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, 12 Months to Sep. 2012 • Electronic Payment Trends, 2012/2013 • Volume of Electronic Payment Transactions, in UAH million, Q1 2012 - Q3 2012 vs. Q1 2011- Q4 2011 9. SCANDINAVIA 9.1. DENMARK • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 9.2. FINLAND • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 9.3. NORWAY • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 9.4. SWEDEN • Most Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 10. ASIA 10.1. ASIA-PACIFIC (REGIONAL) • Awareness of Mobile Payment Methods, by Type, in % of Consumers, December 2012 • Share of Consumers Willing to Use Mobile Payment in the Coming 12 Months, in % of Consumers Aware With the Method, by Type, December 2012 • Online Payment News about MOL, 2012/2013 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 8- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (5 of 7)
  • 9. Twitter LinkedIn Google+ Facebook 10. ASIA (cont.) 10.2. JAPAN (TOP COUNTRY) • Online and Mobile Payment Trends, 2012 • Total E-Payment Transactions Value, in JPY trillion, and Year-on-Year Growth, in %, H1 2010- H1 2012 • Mobile Payment News about MasterCard and NTT DOCOMO, October 2012 10.3. SOUTH KOREA (TOP COUNTRY) • Breakdown of E-Commerce Sales by Payment Method, in %, Q3 2011 vs. Q3 2012e • Online and Mobile Payment Trends, 2012/2013 • Mobile Payment News about Hana SK Card, 2013 10.4. CHINA (TOP COUNTRY) • Used Online Payment Methods, by Used at Least Once and Most Frequently Used, in % of Online Payment Users, 2012e • Online Payment Trends, 2012 and Perception of Payment Security, in % of Internet Users, June 2012 • Total Online Payment Transaction Value, in CNY billion, and in % Growth, Q2 2011 – Q3 2012 • GMV of Third-Party Online Payment and Growth in %, 2009-2016f • Breakdown of Third-Party Online Payment GMV, by Segment, in %, 2012 • Breakdown of Third-Party Online Payment Market, by Players, in %, Q3 2012 • Number of Online Payment Users and Number of Mobile Payment Users, in millions, 2011 & 2012 • Online Payment Penetration Rate, in % of Internet Users, 2011 & 2012 and Mobile Penetration Rate, in % of Mobile Internet Users, 2011 & 2012 • Mobile Payment Trends, 2012 • GMV of Third-Party Mobile Payment and Growth in %, 2009-2016f • Breakdown of Third-Party Mobile Payment GMV, by Segment, in %, 2009-2016f • Breakdown of Confidence in Future of Mobile Payment Usage, in % of Consumers, November 2011 • Total Online Banking Transaction Value, in USD trillion, 2009-2014f • Mobile Payment News about Alipay, 2012/2013 10. ASIA (cont.) 10.5. BANGLADESH • Online Payment Trends, 2012 • Online Payment News about Bangladesh Post Office, 2012/2013 10.6. HONG KONG • Mobile Payment Market Trends and Mobile Payment News about Hang Seng, 2012/2013 10.7. INDIA • Breakdown of B2C E-Commerce Sales by Payment Method, in %, Q2 2012 • Online Payment News about Citrus Pay, March 2013 10.8. INDONESIA • Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, April 2012 • Online Payment News about PT Midtrans and Mid- Plaza Group, October 2012 10.9. KAZAKHSTAN • Online Payment Trends, 2012/2013 10.10. TAIWAN • Online Payment News about PChomePay and Alipay, March 2013 11. OCEANIA 11.1. AUSTRALIA • Most Trusted Online Payment Methods, in % of Online Shoppers, September 2012 • Breakdown of Volume and Value of Online Payments in %, by Method, and in % Growth, 2011/2012, and Breakdown of Volume and Value of Online Retail Payments, by Payment Method, in %, 12 Months to June 2012 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 9- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (6 of 7)
  • 10. Twitter LinkedIn Google+ Facebook 11. OCEANIA (cont.) 11.1. AUSTRALIA (cont.) • Share of Online Payments on Total Number and Total Value of Non-Cash Retail Payments, in %, 2011/2012 • Awareness, Ownership and Usage of Contactless Payment Cards, in % of Consumers, September 2011, March 2012, and September 2012 • Frequency of Contactless Payments, in % of Consumers, September 2012 11.2. NEW ZEALAND • Mobile Banking Trends, 2012 and Share of Smartphone Users Conducting Online Banking via Smartphone, in %, January 2012 & December 2012 • Online Payment News about Western Union, 2012/2013 12. MIDDLE EAST AND AFRICA 12.1. MIDDLE EAST AND AFRICA (REGIONAL) • Online Payment News about PayPal, 2012/2013 12.2. MIDDLE EAST (REGIONAL) • Online Payment Trends, 2013 12. MIDDLE EAST AND AFRICA (cont.) 12.3. AFRICA (REGIONAL) • Mobile Payment Trends, 2013 12.4. EGYPT • Online Payment News about Wallety, 2012/2013 12.5. NIGERIA • Mobile Payment Trends, 2012 • Mobile Payment Transaction Value, in NGN billion, 2012 & 2015f 12.6. SOUTH AFRICA • Mobile Payment News about Peach Payments, 2013 • Mobile Payment News about MoneyGram, 2013 • Online Payment News about PayU, 2012/2013 12.7. TANZANIA • Mobile Payment News about Vodacom, 2012/2013 12.8. UAE • Mobile Payment News about MasterCard and Network International, 2012 • Online Payment News about CyberSource and Network International, February 2013 Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 10- - Global Online Payment Methods Report 2013 - First Half 2013 Table of Contents (7 of 7)
  • 11. Twitter LinkedIn Google+ Facebook Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 11- - Samples Global Online Payment Methods Report 2013 - First Half 2013 SAMPLE OUTPUT: METHODS We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS In 2012, mobile payment transaction volume in Italy reached EUR 17 million, up from EUR 11 million in 2007. Italy: Mobile Payment Transaction Volume, in EUR million, 2007-2012 inEURbillion 12,8% 13,7% 14,4% 13,4% 11,1% 35 40 45 50 20% Methods Trends PlayersUsersTransaction Volume 3 inEURbillion in%Change 12,8 15,8 17,0 14,1 11,911,3 11,1% 9,3% 0 5 10 15 20 25 30 2007 2008 2009 2010 2011 2012 0% 10% Mobile Payment Transaction Volume % Change Source: to be mentioned in the report SAMPLE OUTPUT: TRENDS We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS  As online shoppers become more global in the way they purchase products and services online, the payment methods need to do so too.  A general tendency is that online shoppers only need a limited amount of different payment methods to obtain the global reach they want. In addition, consumers tend to stay with the online payment methods they are familiar with.  Also, the eastern and the western hemisphere do not offer the completely same payment methods. Online merchants that want to operate on a global scale, however, need a service provider than can give them access to payment methods from everywhere.  Payment providers, on the other hand, are expected to have a hard time increasing their number of consumers. Therefore, Offline and online payment methods are merging more and more, which is expected to result in offline payment methods disapp Global: Online Payment Trends, 2012 Methods Trends PlayersUsersTransaction Volume  Payment providers, on the other hand, are expected to have a hard time increasing their number of consumers. Therefore, payment providers that want to expand their reach often look for brand names based in other regions.  Offline and online payment methods are merging more and more, which is expected to result in the offline payment methods disappearing completely.  Mobile devices with Internet access allow making online payments from practically anywhere, also making it more difficult to distinguish between online and mobile payments.  In order to gain market shares, online payment providers may add functionalities to their offering with the aim of distinguishing themselves from their competitors. These added functionalities, however, may affect the checkout negatively in terms of speed and conversion.  Leading global online payment systems are provided by PayPal and Amazon, with Google and China’s Alipay trying to increase their own market shares.  Digital wallets are a rather new way of paying online and have been the topic of a battle between Google and Visa. Both companies launched their respective versions called Google Wallet and V.me, in order to get most market shares. 2 Source: to be mentioned in the report SAMPLE OUTPUT: TRANSACTION VOLUME SAMPLE OUTPUT: PLAYERS We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS By 2016, “E-Money” is expected to account for 16% of B2C E-Commerce sales in South Korea, up from 2% in 2012. Region A: Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 & 2016f Methods Trends PlayersUsersTransaction Volume Others 1,8% Money Transfers 22,6% E-Money 2,0% E-Money 15,6% Other 0,4% 2012 2016f 1 Crecit Card 73,6% Credit Cards 61,2% Money Transfers 20,5% Source: to be mentioned in the report We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS The payment system RuRu was launched in Russia in June 2011 as a cooperation between Alfa-Bank and VimpelCom. Russia: News about VimpelCom and Alfa-Bank, June 2011 Methods Trends PlayersUsersTransaction Volume  Alfa-Bank, a financial institution in Russia cooperated with VimpelCom, the operator of the Beeline mobile network in June 2011 to launch the payment system RuRu, which was designed to allow online and mobile payments, P2P money transfers and mobile remittances.  Utilities, telecoms services, fees for loans and payments to the Russian state, as well as train and air tickets and entertainment event tickets can be paid for using the RuRu platform. 4 entertainment event tickets can be paid for using the RuRu platform.  Consumers need to link a default account to RuRu, which is debited every time a purchase is made through RuRu.  Following the launch of RuRu, only the Beeline mobile account could be charged to transactions made using the payment service. However, it was planned to extend the service to include other mobile network operators as well.  Besides mobile accounts, purchases made via Beeline can also be charged to WebMoney accounts, Visa and MasterCard credit cards. Source: to be mentioned in the report
  • 12. Twitter LinkedIn Google+ Facebook Methodology Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 12- - Global Online Payment Methods Report 2013 - First Half 2013 General Methodology of our Market Reports: • The reports include the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation. • Cross referencing of data was conducted in order to ensure validity and reliability. • The reports contain a Management Summary, summarizing the main information provided in each chapter. • Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the dataon the chart refers to. • Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart. • If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data. • When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. • The reports include mainly data from the last 12 months. The exact publication dates are mentioned in every chart. Methodology for our Online Payment Market Reports: • The Online Payment market reports include information about leading payment methods in B2C E-Commerce, recent trends on the payment market, information about the online payment transaction volume, statistics about online payment users, as well as strategic news about relevant players on the market. • The “Methods” chapter includes information about the leading payment methods in B2C E-Commerce in the relevant country or region. For example, a breakdown of B2C E-Commerce sales by payment methods, or a ranking of the most popular payment methods could be included. These payment methods not only include payment procedures (such as credit card, bank transfer or online payment), but also payment companies (such as PayPal, iDeal, etc.). • The “Trend” section includes mostly qualitative information about trends in online payment. The information included in this chapter allows the reader to identify future trends. • Moreover, the Online Payment report includes information about the “transaction volume” in online payment, for example development of the volume over time. • The “Users” section includes statistics about online payment users, for example the number or the development over time. • Finally, the reports include strategic information about relevant players in online payment, for example about new products of a market player, or the expansion to another market.
  • 13. Twitter LinkedIn Google+ Facebook Frequently Asked Questions Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 13- - Global Online Payment Methods Report 2013 - First Half 2013 WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commece reports are decision makers in top-management, for example from the departments E-Commerce, Business Development, Strategy, Marketing, etc. from large corporations worldwide. IS THE INFORMATION IN THE MARKET REPORTS COMPARABLE FROM COUNTRY TO COUNTRY? Due to the fact that the information included in the market reports is derived from different sources, some information is not comparable across countries. Different sources mostly have different definitions. WHAT TYPE OF RESEARCHERS ARE FINDING THE INFORMATION FOR OUR MARKET REPORTS? yStats.com employs multilingual researchers that research and filter all sources and translate the relevant information into English. 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  • 14. Twitter LinkedIn Google+ Facebook Selected Reports Phone: +49 (0) 40 - 39 90 68 50 Fax: +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com 14- - Global Online Payment Methods Report 2013 - First Half 2013 Report Titles Publication Price Dates (excl. VAT)* Europe Online Payment Methods Report 2013 - First Half 2013 April 2013 € 3,450 Asia-Pacific Online Payment Methods Report 2013 - First Half 2013 April 2013 € 2,450 BRIC Online Payment Methods Report 2013 - First Half 2013 April 2013 € 2,450 Latin America Online Payment Methods 2013 - First Half 2013 April 2013 € 950 North America Online Payment Methods 2013 - First Half 2013 April 2013 € 950 Global B2C E-Commerce Market Report 2013 March 2013 € 5,450 Asia B2C E-Commerce Report 2013 February 2013 € 4,450 Latin America B2C E-Commerce Report 2012 December 2012 € 3,450 Europe B2C E-Commerce Report 2012 December 2012 € 3,950 Middle East Inernet & B2C E-Commerce Report 2012 June 2012 € 2,765 Africa Internet & B2C E-Commerce Report 2012 May 2012 € 2,415 Selected References Internet, Retail, Consulting, Finance and Other Companies Internet Companies: Retail Companies: Finance Companies: • Google • OTTO Group • Credit Suisse • Amazon • Costco • Morgan Stanley • eBay • Tchibo direct • Bank of America Merrill Lynch • Avira • Diesel • Goldman Sachs • Skype • Citigroup • Digital River • Oppenheimer & Co. • First Data • Citrix Online • Wirecard • 1 & 1 Consulting Companies: Other Companies: • Skrill / Moneybookers • Deloitte • BASF • Deutsche Telekom • Boston Consulting Group • Red Bull • CyberSource • Accenture • Lego • bwin Interactive Entertainment • Bain & Company • Beiersdorf • Brightcove • Xerox * Single User License
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In case of deviations between these terms and conditions and the contents of the Order Forms, the contents of the Order Form shall prevail. 2. OFFERS, ORDERS 2.1 With respect to research services, we usually submit an offer to the customer in the form of a “Research Order Form” accompanied with a proposal stating the nature of the issue to be researched, the services to be rendered, the time required for the study and the fee due. 2.2 With respect to the purchase of reports, we usually submit an offer to the customer in the form of a “Report Order Form” accompanied with product brochure stating the contents of the report and the fee due. In this respect, our customers may chose between two types of Products, namely (i) our Product “Market Reports” and (ii) our Product “Full Access Global E-Commerce Reports”. 2.3 If a customer orders our Product “Market Reports”, the customer gets access to the ordered report as identified in the Report Order Form and the customer may use that report in accor- dance with Section 4.3 below and the other provisions of the Contract. 2.4 If a customer orders our Product “Full Access Global E-Commerce Reports”, the customer gets access to any standard reports (for the avoidance of doubt excluding reports published in connection with any research services) focussed on the “Internet E-Commerce” industry as generally published by us during the twelve (12) months prior to the execution of the Contract and during the subscription term as identified in the “Report Order Form” as of the date of the execution of the Contract (i.e. one, two or three years), and the customer may use those reports as a “Global Site License” in accordance with Section 4.3 below and the other provisions of the Contract. 2.5 Unless expressly agreed otherwise in writing, the contents of our offers may not be made available in whole or in part to any third party outside the organization of the customer without our prior written consent. 2.6 Our offers are not binding and subject to change without notice until acceptance by the customer. Our orders will become legally binding upon acceptance by the customer. A valid acceptance requires the execution of our “Research Order Form” or our “Report Order Form” respectively (each such document hereinafter the “Order Form”) by a duly authorized repre- sentative of the customer and the submission of the Order Form to us via facsimile or email with pdf-attachment. We will provide the customer with the access data required to access the ordered Product(s) with two (2) days as of the execution of the Contract. 3. TERMS OF PAYMENT 3.1 The contractually negotiated prices are to be derived exclusively from the Order Form and/or the documents referenced therein. 3.2 All prices are net and without transportation costs, if applicable. Value Added Tax, if applica- ble, at the statutory rate shall be added to all fees payable hereunder. 3.3 We may demand an additional fee for services that go beyond the scope as agreed under the Order Form in case such additional Products are requested by the customer. 3.4 We will send our invoice to the customer upon execution of the Contract, unless agreed otherwise in the Order Form. In the event that the customer orders our Product “Full Access Global E-Commerce Reports”, we will send our invoice for the first contract year upon exe- cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, upon commencement of any subsequent contract year. 3.5 All payments shall be due and payable within thirty (30) days following the date of our invoice without any deductions. The customer will be in default one day after the expiry date without any further warning notice being required. 3.6 All customers‘ rights of retention or set-off are hereby excluded to the extent that they are not based on the same contractual relationship. Retentions or set-offs are allowed only if the customer‘s claim is nondisputed or has become unappeasable. 3.7 In the event of a customer‘s default in payment or other apparent credit unworthiness, all remaining claims against that customer shall become immediately due and payable in full. We shall then be entitled to rescind payment terms previously agreed upon and to demand payment in advance or other appropriate security with respect to pending deliveries. A customer shall be deemed unworthy of credit in particular when he files a petition in ban- kruptcy or composition proceedings. 4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES 4.1 All copyrights and other intellectual property rights in connection with our Products remain with us. All data carriers remain our property. The customer may not modify, publish, trans- mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Products made available by us, in whole or in part, except as expressly permitted under the Contract. 4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customer obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Products provided to the customer for its internal purposes or any additional purposes set out in the Order Form. A right to resell our Products requires our prior written approval. 4.3 In the event that the parties agree on a “Single User License” under the Order Form, this means that only one individually named user of an organization shall be entitled to access the report. In the event that the parties agree on a “Site License” under the Order Form, this means that all users within a given geographical location (as specified in the Order Form) of an organization shall be entitled to access the report. In the event that the parties agree on a “Global Site License”, this means that all worldwide users of an organization shall be entitled to access the report. In both cases, the term “organization” refers to the company of the specific customer only and excludes any third parties including affiliates. 4.4 We must expressly be named as the author of any data the customer processes further as contractually negotiated. 5. TECHNICAL INFORMATION 5.1 We shall provide our Products in standardized data formats. 5.2 The customer must ensure that he has the corresponding technical resources to make use of these data. The customer may not derive any claims in this connection on grounds of breach of obligation. 6. DEFECTS AS TO QUALITY 6.1 No claims for defects as to quality are triggered by insignificant discrepancies between our products and services and the warranted quality or fitness for use. 6.2 Likewise, no claims for defects as to quality may be derived from entrepreneurial risks – e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of the market situation or the failure to recognize a business action’s merit. 6.3 Defect-based claims are further excluded in cases of excessive or improper use or in connec- tion with damages caused by extraordinary conditions not reflected in the Order Form. This is also true in cases of subsequent changes made by the customers or third parties unless such changes do not affect the analysis and removal of a given defect. 6.4 Claims for defects as to quality expire within one year from the commencement of the legal statute of limitation. This limitation does not apply to the extent that applicable law stipu- lates a longer period in cases of intentional or grossly negligent breaches of duty on the part of us, fraudulent concealment of a defect and injuries to life, body and health. 6.5 Claims for damages and the reimbursement of expenditures are further subject to Section 8. 7. LEGAL DEFECTS 7.1 We are liable for products and services infringing on third-party rights only if and to the extent that our products and services are used in accordance with the agreed contractual requirements. 7.2 Unless agreed otherwise, our liability for the infringement on third-party rights is limited to the territory of the European Union and the European Economic Area as well as the place of its services’ proper use as agreed under the applicable Order. 7.3 In the event that a third party asserts claims against the customer, alleging that a service performed by us violates its rights, the customer shall promptly notify us. If a service rendered by us violates thirdparty rights, we shall choose one of the below actions, duly taking into consideration the customer’s interests: a) procuring for the customer the right to use the service; b) revising the service to render it free of legal violations; or c) withdrawing the service and refunding to the customer any related compensation paid, as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonable expense. 7.4 Upon our request, the Customer shall assist us with the defense against claims according to this section 7, with us reimbursing the Customer for any expenditures and costs incurred as a result, although each of the Parties bears the costs of the use of its own personnel. 7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4. 7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8. 8. LIABILITY 8.1 In cases of intentional misconduct and gross negligence, we are fully liable pursuant to applicable law. 8.2 Our liability in cases of simple negligence is limited as follows: we are liable only if and to the extent that we violated a material contractual obligation (cardinal obligation) – i.e., an obligation that (i) the Customer reasonably relied upon at execution of the applicable Order Form and (ii) was of critical significance to the outcome of performance. As regards property damage and financial loss, such liability is limited to typical and foreseeable damages; in no event will we be liable for any incidental, special, punitive or consequential damages, loss of profits or loss of data in such case. 8.3 Our liability for damages under warranties (Beschaffenheitsgarantien) is limited to instances in which the warranty expressly includes such liability. 8.4 Claims for the reimbursement of expenditures and other liability claims asserted by the Customer against us are subject to sections 8.1 through 8.3. 9. CONFIDENTIALITY 9.1 The Parties shall hold in strict confidence for an indefinite period of time all data and information materials of which they gain knowledge as part of a Contract, be it orally, in writing or otherwise, directly or indirectly, provided that such data or information materials are designated confidential or must be considered confidential based on their nature, and shall use them exclusively as part of the services covered by the relevant Order. This duty of confidentiality excludes data and information materials that: a) were already known or accessible to any third party at the time of disclosure; b) one of the parties legitimately receives from a third party following disclosure, and such third party is not bound by a duty of confidentiality in relations with the other Party; c) must be disclosed by order of and to a government agency or another competent third party; and d) must be disclosed to legal or tax advisors of the contractual customer in question for consulting purposes. In the cases of Sections c) and d), the parties shall (i) promptly inform each other about a given request and prior to disclosing confidential information, and (ii) limit the disclosure of confidential information to the minimum required. 9.2 We may use the Customer as a reference so long as no contractual details are divulged. 10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS 10.1 Place of payment is Hamburg, Germany. 10.2 All disputes arising from or in connection with any Contract between the parties shall be resolved through the courts of Hamburg. Governing law is German law.