The document provides an overview of the methodology used in market reports on mobile payments. It discusses how the reports are based on secondary market research from reliable sources. It also describes the structure of the reports, which include sections on definitions, charts, regional analyses for major markets, and notes on data and currencies. The document then gives specifics on the methodology used in the current mobile payment report, including the markets, data, and types of information covered.

2. 2

3. 3

4. 4
GENERAL METHODOLOGY OF MARKET REPORTS
Secondary Market Research
 The reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are
based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and
company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for
reported data. As a result, companies gain a precise and unbiased impression of the market situation.
 Cross referencing of data is conducted in order to ensure validity and reliability.
 The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several
sources. If this is the case, all sources are mentioned on the chart.
 The reports include mainly data from the last 12 months prior to the date of report publication. Exact publication dates are mentioned in every chart.
Definitions
 The reports take into account a broad definition of B2C E-Commerce, which might include mobile commerce. As definitions may vary among sources, exact
definition used by the source (if available) is included at the bottom of the chart.
Chart Types
 Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main
idea/finding of the chart and a Subtitle, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time
period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple
answers were possible, which is noted at the bottom of the chart.
Report Structure
 Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents,
management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When
available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional
reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures.
Notes and Currency Values
 If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In
some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.
 When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR
values are also provided in brackets. The conversions are made using the average currency exchange rate for the respective time period. Should the currency
figure be in the future, the average exchange rate of the past 12 months is used.

5. 5
METHODOLOGY OF THE CURRENT REPORT
Report Coverage
 This report covers the global mobile payment market. It takes into account a wide definition of mobile payment, including payment methods used in mobile
shopping (remote) and in-store (proximity) mobile payment.
 Major B2C E-Commerce markets in all global regions are covered, including advanced and emerging, while data availability varied across the countries.
 The report includes data mostly published within 2017. The exact date of publication of the source is stated on each chart. The time period which the data refers
to differs by source.
Report Structure
 The global chapter opens the report, featuring an overview of global mobile payment developments.
 Within each region, the countries are also ranked by B2C E-Commerce sales and, where applicable, grouped by advanced and emerging markets. Furthermore,
where available, regional information is also included.
 Depending on data availability, the following types of market information are included: mobile payment user penetration, payment methods most used when
buying from mobile devices, number and volume of mobile payment transactions, most popular mobile payment services, awareness and usage of mobile
wallets. Not all the mentioned types of information are available for each of the covered countries. For the top 5 countries leading worldwide in B2C E-
Commerce sales, also online and mobile payment trends and news about major players, such as payment providers, banks and retailers are presented on text
charts.

6. 6
DEFINITIONS
 MOBILE PAYMENT
A wide definition of mobile payments includes remote payments made remotely in M-Commerce and proximity
payments made in-store, such as via QR code scanning and NFC technology.
 MOBILE PROXIMITY PAYMENT
A mobile payment where the merchant and the consumer are present in the same location and the interaction
between the consumer’s device (card, mobile device) and the POS is conducted using a proximity technology (e.g.
NFC).
 NFC
Near Field Communication, a set of standards for smartphones and similar devices to create radio communication by
bringing them close together or having them touch each other. In that way, contactless data exchange and
transactions can take place.
 CONTACTLESS CARD PAYMENT
Proximity payment via a card where the payee and the payer interact using contactless technologies. Contactless
technology is a radio frequency technology which operates at short ranges, enabling user to perform a voluntary
action by approaching two devices and initiating communication between them.
 MOBILE WALLET
A software solution that enables consumers to store payment credentials, such as credit or debit card information,
and use the stored credentials to pay digitally for transactions made in-store, online or via mobile. Mobile wallets are
installed on mobile devices which are used to complete payments. The examples of mobile wallets include Apple
Pay, Samsung Pay and Android Pay.
 ONLINE PAYMENT
Transfer of money made over the Internet following a consumer’s payment command, includes payments for product
and service purchased in (B2C) E-Commerce and M-Commerce.
 ALTERNATIVE PAYMENTS
Generally refers to payment methods other than credit card or bank card payments. Widely defined, alternative
online payment methods include bank transfers and direct debit, digital wallets, pre-paid cards and private label
cards, invoice, and digital currency. May also include cash on delivery and card schemes by local companies other
than global card brands.
 B2C E-COMMERCE The sale of products (and services) through electronic transactions via the Internet from businesses to consumers.
 M-COMMERCE
M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through transactions via
mobile devices.
 ONLINE SHOPPING
Purchase of products or services by consumers via the Internet. Broadly defined, may include business to consumer
and consumer to consumer transactions.
The following expressions and definitions are used in this Mobile Payment Methods report*:
Note: *the definitions used by the original sources might differ from the ones stated on this chart; the exact definition used by each source, where available, is included on the respective
charts

7. 7
TABLE OF CONTENTS (1 OF 10)
1. Management Summary
2. Global Developments
• Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Q1 2017
• Mobile Payment User Penetration, in % of Internet Users, by Regions, Q4 2015 & Q2 2017
• Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, by Selected Countries, Q1 2017
• Breakdown of the Number of Transactions/Purchases by Payment Methods, in %, as Perceived by Businesses and by Consumers, 2016
• Factors Most Important to Consumers in Deciding to Use Mobile Payments, in %, 2016
• Share of Internet Users Who Believe That Mobile Payment is Not Secure, in %, October 2016
• Mobile Payment Security Features Demanded by Consumers and Implemented by Businesses, in %, 2016
• Attitudes Towards Mobile Payment and Mobile Money, in % of Consumers, by Developed and Developing Markets, 2016
• Contactless Payment Transaction Value, in USD billion, 2017e & 2019f
• Number of Contactless Payment Users of Apple Pay, Samsung Pay and Android Pay, in millions, 2015 - 2017e
• Apple Pay User Penetration Compared to Overall Mobile Payment User Penetration, in % of Internet Users, by Penetrated Markets, Q2
2017
3. Asia-Pacific
3.1. Regional
• Breakdown of General Payment Methods Used Most Frequently, in % of Consumers, August 2017
• Awareness and Usage of New Payment Methods, in % of Consumers, August 2017
• Top 3 Mobile Payment Services Used by Internet Users, by Selected Countries, incl. India, Indonesia, Philippines, South Korea and
Thailand, in % of Internet Users, Q2 2017
3.2. Advanced Markets
3.2.1. Japan
• Online and Mobile Payment Trends, January 2018
• Online and Mobile Payment Trends, August 2017
• Awareness and Usage of E-Money Services and Smartphone Payment Services, in % of Smartphone Users, November 2017
• Mobile Payment User Penetration, in % of Individuals, May 2014, November 2015 & November 2016
• Reasons For Using Smartphone Payment, in % of Smartphone Payment Users, March 2017
• Locations of Using Smartphone Payment, in % of Smartphone Payment Service Users, November 2017

8. 8
TABLE OF CONTENTS (2 OF 10)
3. Asia-Pacific (Cont.)
3.2. Advanced Markets (Cont.)
3.2.1. Japan (Cont.)
• Share of Smartphone Owners Who Have Used QR Code Payment, in %, and Share of Non-Users Who Would Like to Use It in the
Future, in %, October 2017
• Most Used Smartphone Payment Services, in % of Smartphone Payment Users, November 2017
3.2.2. South Korea
• Payment Methods Used in E-Commerce, in % of Online Shoppers, October 2016
• Payment Methods Used in E-Commerce, in % of Online Shoppers, by PC and Mobile, October 2016
• Daily Average Value of Mobile Card Payments, in KRW billion, H1 2015 - H1 2017
• Top 5 Mobile Payment Services by Payment Volume, in KRW billion, January-August 2017
• Top 10 General Payment Methods Used, in % of Banked Consumers, H1 2017
• Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2018f
3.2.3. Australia
• Breakdown of Online Payments by PC/Tablet and Mobile, in %, 2013 & 2016
• E-Commerce Sales Shares of Apple Pay and Android Pay, in %, 2017e
• Share of In-Person Card Payments Made via Mobile Phone, in %, 2016
• Smartphone Payment User Penetration, in % of Consumers, May 2017
• Mobile Contactless Payment Awareness, in % of Individuals, by Total and by Generation, December 2016
3.2.4. Singapore
• Share of Credit Card Holders Who Used Mobile Wallets to Make Payments from Credit Card, 2016 & 2017
3.3. Emerging Markets
3.3.1. China
• Online and Mobile Payment Trends, January 2018
• Online and Mobile Payment Trends, August 2017

9. 9
TABLE OF CONTENTS (3 OF 10)
3. Asia-Pacific (Cont.)
3.3. Emerging Markets (Cont.)
3.3.1. China (Cont.)
• Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 - 2016 & June 2017
• Breakdown of Mobile Payment Users by Gender and Age Group, in %, 2015 & 2016
• Third-Party Mobile Payment Volume, in CNY trillion, by Two Comparative Estimates, 2013 - 2019f
• Third-Party Mobile Payment Volume, in CNY trillion, by Two Comparative Estimates, Q1 2016 – Q2 2017
• Breakdown of Third-Party Mobile Payment GMV by Players, in %, by Two Comparative Estimates, Q2 2017
• Breakdown of Third-Party Mobile Payment, by Type, in %, Q2 2016 – Q2 2017
• Share of Internet Users Who Use Mobile Payment in Physical Stores, in %, 2016
• Proximity Mobile Payment Users Number, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f
• Payment Methods Used for In-Store Purchases, in % of Internet Users, June 2017
• Selected Mobile Payment Services Used Regularly to Make Payments, in % of Urban Consumers, 2017
• Payment Transactions Processed via Offline QR Code Scanning, in CNY billion, Q1 2016 - Q1 2017
3.3.2. India
• Payment Methods Preferred When Making Online/Mobile Payments, in % of Urban Internet Users, 2017
• Value of Payment Transactions by Selected Non-Cash Payment Methods, in INR billion, and Volume, in millions, incl. Mobile Wallets, FY
2014-2015 - FY 2016-2017
• Number of Mobile Payment Transactions, in billions, and Value, in INR trillion, FY 2016 - FY 2022f
• Breakdown of Mobile Payment Transaction Value by Segment, in %, FY 2017e
• Number of Mobile Wallet Transactions, in billions, and Value, in INR billion, FY 2016 - FY 2022f
• Breakdown of Mobile Wallet Transaction Value by Segment, in %, FY 2017e
• M-Wallet Market Size, in INR billion, FY 2016 - FY 2022f
• Mobile Wallet Transaction Value, in USD billion, FY 2015 & FY 2017
3.3.3. Indonesia
• Top 10 Mobile Payment Services Used, in % of Mobile Payment Users, September 2017

10. 10
TABLE OF CONTENTS (4 OF 10)
3. Asia-Pacific (Cont.)
3.3. Emerging Markets (Cont.)
3.3.4. Thailand
• Payment Methods Used in E-Commerce, by Number of Online Shoppers and Percentage of Online Shoppers, Q1 2016
• Breakdown of Online Payment Channels Used by SMEs in E-Commerce, in %, 2016
• Value of Mobile Payment Transactions, in THB billion, and Volume, in millions, by Bank, Non-Bank and Total, 2011 – 2016
4. Europe
4.1. Regional
• Online Payment Regulatory Trends, July 2017
• Interest in New Forms of Payment, in % of Online Shoppers, 2016
• External Disruptors in European Payment Environment, in % of Payment Industry Experts, March 2017
• Main Expected Innovation Fields in Payment Methods, in % of Payment Industry Experts, March 2017
• Factors Expected to Have the Greatest Impact on the Retail Industry in the Next 2-3 Years, in % of Multichannel Retailers, January 2017
• New Technologies That European Multichannel Retailers Are Taking Advantage of, in %, January 2017
• Top Countries in Western Europe by Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2018f
• Mobile Payment Transactions, in EUR billion, 2016 & 2021f
• In-Store Mobile Payment Share of Total Mobile Payment Value, in %, 2016 & 2021f
4.2. Advanced Markets
4.2.1. UK
• Online and Mobile Payment Trends, January 2018
• Online and Mobile Payment Trends, July 2017
• Share of Online Card Spending Channeled via Mobile Devices, in %, 2013 - 2016
• Most Appealing Use Cases of Open Banking, in % of Bank Account Holders, August 2017
• Proximity Mobile Payment Users Number, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f
• Breakdown of Apple Pay and Android Pay Users by Age Group, in %, Compared to Total Adults, 2016
• Most Valued Aspects of Mobile Payment, in % of Mobile Payment Users, July 2017
• Share of Internet Users Who Have Used Fingerprint Technology to Pay for Goods and Who Have Used “Selfie” Payments, in %, 2017

11. 11
TABLE OF CONTENTS (5 OF 10)
4. Europe (Cont.)
4.2. Advanced Markets (Cont.)
4.2.1. UK (Cont.)
• Breakdown of Frequency of Using Mobile Phone to Make Contactless Payments In-Store, in % of Smartphone Users, By Age Group,
Gender and Total, 2016
4.2.2. Germany
• Online and Mobile Payment Trends, January 2018
• Online and Mobile Payment Trends, July 2017
• Factors Important to Online Shoppers When Choosing a Payment Method, in % of Online Shoppers, 2016
• Top Payment Methods Offered in an Online Store and in a Brick-and-Mortar Store, in % of Merchants, September 2017
• Payment Indicators Monitored by Online Merchants, in % of Online Merchants, 2017
• Share of Consumers Who Have Used Payment via Smartphone, in %, and Share of Non-Users Who Could Imagine Paying With a
Smartphone in the Future, in %, April 2017
• Breakdown of Mobile Payment Usage, in % of Smartphone Users, Q4 2016/Q1 2017
• Reasons for Cancelling a Purchase via Smartphone, in % of Smartphone Shoppers, 2017
• Breakdown of Optimization of Payment Process for Mobile, in % of Online Merchants, 2017
• Top 10 Products and Services Paid for via Mobile, in % of Mobile Payment Users, Q4 2016/Q1 2017
• Factors that Would Encourage Smartphone Users to Use Mobile Payment, in % of Smartphone Users, Q4 2016/Q1 2017
• Most Trusted Providers, in % of Smartphone Users, Q4 2016/Q1 2017
• Top 10 Most Known Payment Providers, in % of Smartphone Users, Q4 2016/Q1 2017
4.2.3. France
• Mobile Payment User Penetration, in % of Smartphone Users, March 2017
• Number of Mobile Payment Users, in millions, June 2015, June 2016 & March 2017
• Breakdown of Willingness to Make Payments Using Smartphone, by Payment Amount, in % of Internet Users, December 2016
• Breakdown of Belief in That Smartphone Will Become the Main Mean of Payment by 2025, by Payment Amount, in %, December 2016

12. 12
TABLE OF CONTENTS (6 OF 10)
4. Europe (Cont.)
4.2. Advanced Markets (Cont.)
4.2.4. Spain
• Payment Methods Used in M-Commerce, in % of Mobile Shoppers, 2016 & 2017
• Share of Banked Consumers Who Installed Mobile Payment Apps, in %, December 2016
• Major Benefits of Mobile Payment According to Banked Consumers, in % of Banked Consumers, December 2016
4.2.5. Italy
• Breakdown of Awareness and Usage of New FinTech Services, in % of Internet Users, 2017
• Online and Mobile Retail Payment Value by Segment, in EUR billion, and Year-on-Year Change, in %, 2016
• Mobile Retail Payment Value by Sub-Segment, in EUR billion, 2016 & 2019f
4.2.6. Netherlands
• Breakdown of Mobile Purchases Made via Smartphone by Payment Methods, in %, 2015 & 2016
4.2.7. Sweden
• Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017
• Reasons to Choose a Particular Payment Method, in % of Online Shoppers, Q2 2017
• Factors Important at the Time of Payment, in % of Online Shoppers, Q4 2016
• Awareness and Usage of Mobile Payment Solutions, in % of Internet Users, Q2 2017
4.2.8. Switzerland
• Mobile Payment User Penetration, by Current User and Potential Use, in % of Consumers, August 2017
• Breakdown of Third-Party Mobile Payment Solutions Used, in % of Users, August 2017
4.2.9. Belgium
• Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2017, and Change Compared to 2016 and 2011
• Factors Preventing Online Shoppers From Making Purchases Via Mobile, incl. Payment-Related, in % of Online Shoppers, April 2017
• Share of Consumers Who Paid With a Smartphone In-Store, in % of Consumers, April 2017
• Mobile Payment Apps Used, in % of Mobile Payment App Users, April 2017

13. 13
TABLE OF CONTENTS (7 OF 10)
4. Europe (Cont.)
4.2. Advanced Markets (Cont.)
4.2.10. Denmark
• Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017
4.2.11. Norway
• Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017
4.2.12. Finland
• Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017
4.2.13. Austria
• Awareness and Usage of Payment Methods in E-Commerce, in % of Online Shoppers, January 2017
4.3. Emerging Markets
4.3.1. Russia
• Payment Methods Used in E-Commerce, in % of Online Shoppers, 2014 – 2016
• Payment Methods Used in E-Commerce, in % of Online Shoppers, by Gender and Location Type, 2016
• Categories of Products and Services Paid For Online, by Paid for via Desktop and Smartphone, in % of Internet Users in Large Cities
Who Go Online From Smartphone/Desktop, March 2017
• Online Payment Methods Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users in Large
Cities, March 2017
• Types of Goods and Services Paid for Via Apple Pay and/or Samsung Pay, in % of Internet Users in Large Cities, March 2017
• Attitudes to Mobile Payment, in % of Respondents, Compared to Global Average, 2016
4.3.2. Poland
• Payment Methods That Encourage Online Shoppers to Purchase Online, in % of Online Shoppers, April 2017
• Payment Methods Used in Online Shopping, in % of Online Shoppers, 6 Months to October 2017

14. 14
TABLE OF CONTENTS (8 OF 10)
4. Europe (Cont.)
4.3. Emerging Markets (Cont.)
4.3.3. Turkey
• Payment Methods Used in E-Commerce, in % of Online Shoppers, January 2017
• Breakdown of the Number of E-Commerce Transactions With Payment Cards by Mobile and Web, in %, Q3 2016
• Breakdown of Frequency of Paying via Mobile Phone, in % of Internet Users, October 2016
4.3.4. Portugal
• Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2017
4.3.5. Hungary
• Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2017
5. North America
5.1. Regional
• Share of Consumers Using Mobile Payment Apps at Least Weekly, by Apps from Retailers and Other Apps, 2016 & 2017
• Breakdown of Current and Planned Mobile Payment Solutions Acceptance, in % of Retailers, February 2017
5.2. USA
• Online and Mobile Payment Trends, February 2018
• Online and Mobile Payment Trends and News About Players, August 2017
• Share of Consumers Who Are Worried About Their Personal Information When Using a Mobile Payment App, in %, 2015 - 2017
• Awareness and Usage of Emerging Technologies in Shopping, incl. Mobile Payment, in % of Consumers, July 2017
• Mobile Payment Transactions, in USD billion, 2011, 2016 & 2021f
• Proximity Mobile Payment Transaction Value, in USD billion, 2016 - 2021f
• Mobile Payment Apps Used for Making Payments In Store, in % of In-Store Mobile Payment Users, February 2017
• Mobile Payment Apps Used for Preordering Food or Coffee, in % of Users, February 2017
• Mobile Wallets Used, in % of Internet Users, July 2017
• Digital and Mobile Payment Methods Used, in % of Online Shoppers, by Generation Y and Generation Z, March 2017
• Breakdown of Preferred Mobile Wallet Providers, in % of Current Mobile Wallet Users, Interested Non-Users and Total, January 2017

15. 15
TABLE OF CONTENTS (9 OF 10)
5. North America (Cont.)
5.2. USA (Cont.)
• Issuer Mobile Wallet Ownership, in % of Banked Smartphone Users, and Issuer Mobile Wallet Apps Used, in % of Issuer Wallet App
Users, January 2017
• Merchant Mobile Wallet Ownership, in % of Banked Smartphone Users, and Merchant Mobile Wallet Apps Used, in % of Merchant Wallet
App Users, January 2017
• Share of Banked Smartphone Users Who Own Apple Pay, Samsung Pay or Android Pay Wallets, and Breakdown of the “Pays” Owned,
in % of “Pays” Owners, January2017
• Penetration of Apple Pay, Android Pay and Samsung Pay, by Enrolled, Have Used and Frequent Users, in % of Compatible Device
Owners, January 2017
• Types of Mobile Payments Made, in % of Banked Smartphone Users, January 2017
• Most Important Features in Money Transfer or Payment Applications and Services, in % of Adults, July 2017
• P2P Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f
5.3. Canada
• Share of Online Shoppers Who Have Used Mobile Payment or Digital Wallet Service to Make a Purchase, in %, 2016 & 2017
• Share of Cardholders Who Loaded Credit/Debit Card Information on Their Mobile Phone/Wallet, in %, 2017
• Awareness of Contactless Payment Methods, in % of Credit/Debit Cardholders, H1 2017
• Breakdown of Contactless Card Payment Users and Apple Pay Users by Age Group, in %, Q2 2017
• Share of Internet Users Who Installed an E-Wallet Mobile App, in %, by Age Group, April 2017
• Share of Smartphone Users Indicating Security Concerns as a Hindrance to Making Mobile Payments, in %, by Age Group, May 2017
• Motives to Use Mobile Wallet as a Primary Payment Method, in % of Mobile Payment Users, September 2016
6. Latin America
6.1. Regional
• Share of Mobile Shoppers Who Use Mobile Wallets to Pay for Products/Services Purchased via Mobile Device, in %, by Brazil, Chile,
Colombia, Mexico and Peru, August 2016
6.2. Brazil
• Payment Methods Used in M-Commerce, in % of Mobile Shoppers, September 2017

16. 16
TABLE OF CONTENTS (10 OF 10)
6. Latin America (Cont.)
6.3. Mexico
• Online Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017
• Offline Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017
• Payment App and Wallet Penetration, in % of Banked Internet Users, July 2016
6.4. Argentina
• Most Attractive Uses of Mobile Payment Services, in % of Smartphone Users, August 2016
• Breakdown of Preferred Mobile Payment Providers, in % of Smartphone Users, August 2016
7. Middle East & Africa
7.1. Regional
• Share of Online Shoppers in MENA Who Used Smartphone to Pay for Purchases Online, in %, 2016
• Number of Registered Mobile Money Accounts in Sub-Saharan Africa, in millions, December 2005 & December 2016
7.2. Israel
• Share of Adult Internet Users in Israel Who Use Mobile Wallet Apps to Purchase Goods or Services At Least Once a Month, in %, May
2017
7.3. Nigeria
• Number and Value of Internet (Web) and Mobile Payment Transactions, in millions and in NGN billion, 2011- 2016 & H1 2017
• Breakdown of Experience with Mobile Money, in % Adults, 2016
• Main Purposes of Using Mobile Money Services, in % Mobile Money Users, 2016
7.4. Kenya
• Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, November 2016
• Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of Accounts, in
millions, and Number of Agents, in thousands, 2008 – 2017

17. 17
1. Management
Summary
17 – 23
2. Global Developments 24 – 35
3.
3.1.
3.2.
3.2.1.
3.2.2.
3.2.3.
3.2.4.
Asia-Pacific
Regional
Advanced Markets
Japan
South Korea
Australia
Singapore
36 – 86
36 – 39
40 – 60
41 – 48
49 – 54
55 – 59
60
3.3.
3.3.1.
3.3.2.
3.3.3.
3.3.4.
Emerging Markets
China
India
Indonesia
Thailand
61 – 86
62 – 74
75 – 82
83
84 – 86
4.
4.1.
4.2.
4.2.1.
4.2.2.
4.2.3.
4.2.4.
4.2.5.
4.2.6.
4.2.7.
4.2.8.
4.2.9.
4.2.10.
4.2.11.
4.2.12.
4.2.13.
4.3.
4.3.1.
4.3.2.
4.3.3.
4.3.4.
4.3.5.
Europe
Regional
Advanced Markets
UK
Germany
France
Spain
Italy
Netherlands
Sweden
Switzerland
Belgium
Denmark
Norway
Finland
Austria
Emerging Markets
Russia
Poland
Turkey
Portugal
Hungary
87 – 144
87 – 96
97 – 144
98 – 106
107 – 119
120 – 123
124 – 126
127 – 129
130
131 – 134
135 – 136
137 – 140
141
142
143
144
145 – 158
146 – 151
152 – 153
154 – 156
157
158
6.
6.1.
6.2.
6.3.
6.4.
Latin America
Regional
Brazil
Mexico
Argentina
187 – 194
188
189
190 – 192
193 – 194
7.
7.1.
7.2.
7.3.
7.4.
Middle East &
Africa
Regional
Israel
Nigeria
Kenya
195 – 203
196 – 197
198
199 – 201
202 – 203
5.
5.1.
5.2.
5.3.
North America
Regional
USA
Canada
159 – 186
160 – 161
162 – 179
180 – 186

18. 18
Made Credit Card
Payments via
Mobile Wallet
26%
Others
74%
20172016
Made Credit Card
Payments form
Mobile Wallet
40%
Others
60%
The share of credit card holders in Singapore who had made payments
through mobile wallets increased from 26% in 2016 to 40% in 2017.
Singapore: Share of Credit Card Holders Who Used Mobile Wallets to Make Payments from Credit Card,
2016 & 2017
Survey: based on a survey of 2,903 credit card customers
Source: JD Power cited by Straits Times, November 2017

19. 22%
27%
27%
49%
97%
2%
3%
5%
9%
68%
0% 20% 40% 60% 80% 100%
MasterPass
Apple Pay
SEQR
Mywallet
Swish
Know and Have Used
Know
19
97% of Internet users surveyed in Sweden in Q2 2017 knew about
the mobile payment solution “Swish” and 68% also used it.
Sweden: Awareness and Usage of Mobile Payment Solutions, in % of Internet Users, Q2 2017
in % of Internet Users
Survey: based on a survey of 7,000 Internet users in Sweden, Denmark, Norway and Finland, conducted in Q2 2017
Source: DIBS, YouGov, December 2017

20. 20