1. 1
AWARDS AND
CERTIFICATIONS IN
QUALITY MANAGEMENT
Presented By
Yeshwanth Chinnabandar
Pratik V Pandhare
Darshan B V
TOTAL QUALITY MANAGEMENT

2. DEMINGS PRIZE
2

3. What is Deming prize ?
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One of the highest awards given for TQM
initiatives,
It was established by JUSE in December
1950,
Any company in the world is allowed to
participate and get recognised,
It is annually awarded.

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How was Deming prize
established?
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
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Dr. W.E. Deming was invited to Japan by
JUSE in July 1950,
He lectured on statistical quality control to
many of the executives, engineers and
researchers of Japanese industry,
He donated his royalties to JUSE,
In appreciation to the this JUSE unanimously
made a resolution to establish Deming Prize.

5. Categories of Deming Prize
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The Deming Prize for Individuals
The Deming Application Prize
The Quality Control Award for Operation
Business Units.

6. Checklist for Application
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Outline of the organisation
Organization and management
TQM promotion
Policy management
Human resource development
Information management
Implementation status of quality control
Overall defects
Future plan

7. Structure And Roles Of Deming
Prize Committee
7

The committee members consists of TQM
experts from industry and academic field
The Deming
prize
committee
Steering
committee
Individual
selection
committee
Examination
Committee

8. Deming Prize winning Indian
Companies
8
YEAR
COMPANY
1998
Sundaram-Clayton Limited,
Brakes Division
2003
2005
Mahindra and Mahindra
Limited, Farm Equipment
Sector
Rane Engine Valves Limited
2008
Tata Steel Limited

9. Malcolm Baldrige National Quality
Award(MBNQA)
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10. What is MBNQA?
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

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America’s highest honour for innovation and
performance excellence in quality,
Named after former United states secretary of
commerce, Mr. Malcolm Baldrige,
Started in the year 1987
Issued by United States National Institute Of
Standards And Technology.

11. 11
Criteria For Performance
Excellence

12. Categories
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Manufacturing
Service
Small Business
Education (added 1999)
Health Care (added 1999)
Nonprofit (2005)

13. Some of the Winners
13
COMPANY
YEAR
CATEGORY
Lockheed Martin
Missiles and Fire
Control, Grand Prairie,
TX
2012
Manufacturing
2011
Health care
2010
Education
2007
small business
Henry Ford Health
System, Detroit, MI
Montgomery County
Public Schools, Rockville,
MD
PRO-TEC Coating Co.,
Leipsic, OH

14. ASQ Certification
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ASQ-American Society for Quality
ASQ certification is a formal recognition by
ASQ that an individual has demonstrated a
proficiency within, and comprehension of, a
specific body of knowledge.
Nearly 150,000 certifications have been issued
to dedicated professionals worldwide

15. Categories
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Calibration
Six sigma
Quality auditor
Quality engineer
Quality technician
Software quality engineer
Reliability engineer

16. The European Quality Award
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
Referred to as the EFQM Excellence Award.
Awarded annually by the European
Foundation for Quality Management.
TQM propagating Organization.
EXCELLENCE
Excellent organisations achieve
and sustain superior levels of
performance that meet or
exceed the expectations of all
their stakeholders.

17. EFQM MODEL
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50%
50%

18. Winners and Categories
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Recent Winners
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2004 Kocaeli Chamber of
Industry
2005 FirstPlus Financial
2006 BMW
2007 Lauaxeta
2008 Bosch
2011 Bilim
Pharmaceuticals
2012 Robert Bosch GmbH
Bamberg Plant
Categories
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Large Organisations
and Business Units
Operating Units of
Companies
Public Sector
Organisations
Small and Mediumsized Enterprises
(SME’s)

19. CII-EXIM Bank Award For
Excellence
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CII and Export Import Bank of IndiaCollaborated.
Award for Business Excellence.
Aim- Competitiveness of India.
Based on the internationally recognized EFQM
Excellence Model.

20. Winners
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2006 TCS.
2005 Tata Motors Ltd.
2002 Infosys.
2000 Tata Iron and Steels Co. Ltd.
1998 Maruti Udyog Ltd.
1997 HP India Ltd.

21. ISO 22000:2005-FOOD SAFETY
MANAGEMENT SYSTEM
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A management system designed to enable
organizations to control food safety hazards
along the food chain in order to ensure that food
is safe at the time of consumption.
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Features
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First global food safety standard.
Harmonizes the voluntary international standards.
Employees proven management system principles.
Enables a common understanding of what a food safety management
system is.
Requires legal compliance checking.

Integrates existing good practice.
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Internal and external monitoring.
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

22. Process Approach
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A desired result is
achieved more efficiently
when related resources
and activities are
managed as a process

23. Bureau of Indian Standards
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
Introduction
Established in 1987. Head quarters in New Delhi
 Earlier known as ISI(Indian Standards Institution)
 Founder member of ISO.
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Standard Formulation and Promotion
Major function is formulation, recognition and
promotion of Indian Standards.
 As of 31 August 2013 19607 standards formulated by
BIS are in force.
 Separate Division Council to observe the work


24. BIS FUNCTIONS
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Product Certification
to provide 3rd party guarantee of quality,
safety and reliability
 Conformity is ensured by regular surveillance
 Special certification schemes for few products like
Gas cylinders, regulators, milk etc.
 Aims

Hallmarking
 Official
record of purity of precious metal articles.
 Protect the public and oblige manufacturers to
maintain standards
 Gold and silver under purview of Hallmarking

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Rajiv Gandhi National Quality
Award
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Constituted by BSI in 1991
Annual Feature
Designed similar to Malcolm Baldrige National
Quality Award in USA, Deming Prize in Japan and
European Quality Awards
RGNQA helps improve quality by
Encouraging improvements, customer satisfaction
 Recognizing quality achievements
 Establishing guidelines and criteria to evaluate oneself
 Guide other organizations who wish to achieve quality


27. Awards and Commendations
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Large scale
Manufacturing
Small Scale
Manufacturing
Large scale
Service Sector
Small scale
Service Sector
BEST OF ALL

28. Eligibility to Compete
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The organization should,
 Be
located in India
 have been in existence for at least three years
 Be situated at one place or a unit of an
organization housed at one location
 Be never convicted by any court for deficiency in
product or service
 Not be a manufacturer of products, like tobacco
and liquor etc which are injurious to health.

29. Assessment Criteria
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Large Scale Org
Small Scale Org
•Leadership
•Policies
•Objectives
•HRM
•Resources
•Processes
•Employee Satisfaction
•Business Results
•Leadership
•HRM
•Processes
•Customer focused
results
•Impact on society
•Business Results

30. The Golden Peacock Award
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Instituted by Institute of Directors in 1991
Total Quality improvements in manufacturing
and service organizations in India
Stimulates organizations to rapidly accelerate
the pace of consumer-oriented improvement
process
Scoring and evaluation is based on
 Approach
 Deployment
 Result

31. Benefits to the Organization
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Build your Brand Equity
Award winners can use the Golden Peacock Award logo
for one year on all their corporate stationery which
evidences to all its customers and suppliers the highest
accolade claimed by the company.
Company and personal recognition worldwide
Preparation helps to inspire and align the entire
workforce and rapidly accelerates the pace of your
improvement. Even if you don't win the award, the
feedback from the self-assessment gives a key input to
your strategic planning process and puts you on way to
achieving world-class status.

32. Conclusion
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Identify critical process that need improvement
Identify organization that excels in the process
Develop benchmarking, best practice
Provide guidance
Stimulate companies to improve quality and
productivity

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Thank You!