Chatbots are a dream come true for any business owner on so many levels. This is exciting! Unfortunately, although the opinion of business owners regarding chatbots counts, what's even more important is the opinion of those that really keep businesses running: Customers.

1. How Customers
Perceive Chatbots

2. Chatbots have come to be used as an
assistant or personal user interface with
various functions and features.

3. Chatbots are undeniably great, but do
they immediately win over customers?
In short, NO.

4. Nothing can replace a good conversation
with a real person when making a
purchase or requesting information.

5. No one looks forward to talking to what
they perceive as an emotionless robot.

6. The key is simply changing how your
customers perceive your chatbot.

7. Chatbots can be highly appealing to
customers if you at least give them a
human face.

8. Chatbots should sound like real people.

9. They can easily connect with users
through light humor, sarcasm, etc

10. While your chatbot is not an automated
therapist, customers need to feel
understood and cared for.

11. Chatbots can show empathy by asking
for feedback.

12. Chatbots should also stimulate
conversations.

13. If you invest time crafting your chatbots
your customers may even view them as
friends.

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