1. Mr. Zam Khairunnaim, chairman of Soial
Club, UM

3. 1. Make eye contact and smile
2. Give honest and sincere
appreciation
3. Become genuinely interested in
other people & talk in terms of
the other person's interest

4. 4. Remember person name
5. Try honestly to see things from
the other person's point of view.
6. Be sympathetic with the other
person's ideas and desires.

5. 1.Criticize, condemn, or
complain.
2.Try to win on any
argument
3.Say “you're wrong”

6. 1. Be confident, watch your body language. Never
disappointed on rejection.
5% Words
70% body 25%
language Vocals
Pie chart: Impact of body language in communication

7. 2. Correct your expectation, don’t expect
something perfect.
3. Make small talk and introduce yourself
4. Ask them out for lunch or coffee or
doing something together