Alyona Medelyan
9 SlideShares 47 Abonné 118 Suivis
Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area United States
Profession
Customer Feedback Analysis
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.medelyan.com
À propos
I run Thematic, a SaaS company for analysing customer feedback. We tell companies how to drive change to Net Promoter Score, customer satisfaction and churn. Thematic uses proprietary word-class Text Analytics technology developed based on 15+ years of my research in NLP and Machine Learning.
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Mots-clés
text analytics natural language processing text mining customer feedback analysis customer experience nps insights ai customer insight nlp nlproc python gensim survey keywords pingar feedback artificial intelligence customer feedback cx surveys bots chatbots analytics nltk textblob computer science career sharepoint microsoft sharepoint document management machine learning semantic apis medelyan meetup workshop user interface hcir user experience
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Présentations

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Divoli & Medelyan: HCIR-2011 Presentation

il y a 12 ans • 954 Vues

The Next Generation SharePoint: Powered by Text Analytics

il y a 12 ans • 2797 Vues

Text Analytics on 2 Million Documents: A Case Study

il y a 11 ans • 3388 Vues

The Lives of Kiwi CS PostGrads

il y a 11 ans • 1279 Vues

KiwiPyCon 2014 - NLP with Python tutorial

il y a 9 ans • 6352 Vues

KiwiPyCon 2014 talk - Understanding human language with Python

il y a 9 ans • 2160 Vues

Introduction to Chat Bots

il y a 7 ans • 1630 Vues

Using AI to Make Sense of Customer Feedback

il y a 6 ans • 864 Vues

How LinkedIn fuels their NPS insights using AI

il y a 3 ans • 233 Vues
Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area United States
Profession
Customer Feedback Analysis
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.medelyan.com
À propos
I run Thematic, a SaaS company for analysing customer feedback. We tell companies how to drive change to Net Promoter Score, customer satisfaction and churn. Thematic uses proprietary word-class Text Analytics technology developed based on 15+ years of my research in NLP and Machine Learning.
Mots-clés
text analytics natural language processing text mining customer feedback analysis customer experience nps insights ai customer insight nlp nlproc python gensim survey keywords pingar feedback artificial intelligence customer feedback cx surveys bots chatbots analytics nltk textblob computer science career sharepoint microsoft sharepoint document management machine learning semantic apis medelyan meetup workshop user interface hcir user experience
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