Team Brings you the success. In implementing TQM it is very important every employee should be part of process. Total involvement of employees is TQM. This is part II of TQM manual. Total Quality Management is extremely important when customer wants full satisfaction.

1. Total Quality Management
Total Employee Involvement -Implementation Manual Part II
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2. TOTAL EMPLOYEE INVOLVEMENT
TEI – To understand all elements of TEI and their impact on TQM
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3. The Challenges Are
 How do we get everybody to work together.
 How do we maintain their involvement.
 How do we make them contribute their best.
 How do we create their satisfaction.
 How do we continuously improve.
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4. ORGANISATION AND PEOPLE
 Organization consists of a number of people working for a
purpose
 Each and every employee, each and every department
has a role to play
 Everybody's role is equally important
 Organization becomes most effective when all employees
and all departments work together harmoniously towards
common company objectives.
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5. THE BELIEFS ARE
 Employees are not just resources, they are the very
purpose
 Company hires the total man with body, mind and
intellect. and not just hands
 Problems are with systems & not with people
 Variance analysis focuses on what-how-why (and not
who)
 People will be able to improve systems and solve
problems
 Aim is to utilize the full potential of all employees.
 Total employee Involvement is essential for customer
satisfaction
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6. ELEMENTS OF EMPLOYEE INVOLVEMENT
 Problem solving at the lowest level.
 Meet conditions for enfranchisement (empowerment)
 Team building .
 Revised organizational structures (flattened hierarchy,
area management':
 Congruence/design V-A-M-R (Value-Action-
Measurement- Reward)
 Note: EI is a misnomer as it also is pertinent to others (Eg.
Vendors. Dealers etc. )
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7. Working Together
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8. PEOPLE ORIENTATION
 Individual Team
 Managing Involving &Leading
 Delegation Participation Consensus
 Control Empowerment
 Problem Management Problem Solving
 Traditional Pyramid Structure Flattened Structure
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10. AT WHAT LEVEL IN THE ORGANIZATION ARE PROBLEMS
BEST SOLVED? WHY?
 MOST TIMELY
 LOWEST COST
 SOLUTION AT SOURCE OF
PROBLEM
 SHORTEST PATH OF
COMMUNICATION
 DATA NOT DISTORTED
 BEST FOR FUTURE
PREVENTION
 LEAST "POLITICAL"
INVOLVEMENT
 PROVIDES DIRECT
SATISFACTION
 ACTION VISIBLE REINFORCES
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11. DECISION MAKING ALTERNATIVES
 Non-Decision
 Autocratic
 Minority Rule
 Majority (Democratic
Voting)
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12. DECISION-MAKING OPTIONS
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13. Decision Making
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14. DECISION MAKING
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15. Problem Solving
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16. CONSENSUS
A PROCESS IN WHICH
 Communication is open
 Everyone feels he has had a fair chance to influence the
decision
 "Sense of meeting" is tested
 Most members subscribe to a clear alternative
 Those opposing feel they had a chance to influence
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17. CONSENSUS DECISIONS ARE SELF-IMPLEMENTING
AND NEED LITTLE MONITORING
THE POWER OF CONSENSUS
COMES FROM INCLUSION
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18. UNDERSTANDS, CAN LIVE WITH. AND SUPPORT THE DECISION
AND IT DOES NOT VIOLATE YOU ETHICALLY OR MORALLY
CONSENSUS IN SMALL GROUPS... CONSENSUS IS
DEFINED AS: EVERYONE (20-0)
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19. A BIG CONSENSUS IS COMPOSED OF
A SERIES OF LITTLE, TINY AGREEMENTS
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20. CONSENSUS GROUND RULES
1. Create an open and trusting climate :- It's important that a group member feels free to express
differing ideas and opinions without fear of attack or ridicule.
2. Explore differences of opinion :- Exploring a variety of view points helps members to gain
additional..information to clarify issues. and to seek better alternatives. The group's final idea
will usually be superior to the initial suggestion of anyone member.
3. Support one another's ideas:- Group members are open to and respect opinions different
from their own.
4. Hold off judging ideas:- Wait until all ideas have been presented, clarified and discussed before
beginning the evaluation process.
5. Evaluate ideas objectively:- Evaluate each idea based on its merits. Confine disagreements to
the issues and away from personalities.
6. Avoid trying to "win" during group discussions:- Discussions should not turn into a personal
contest between members. Becoming too strongly attached to a particular idea can cause you
to lose sight of that idea's objective merits.
7. Discuss ideas until sufficient agreement exists:- Striving for 100 percent agreement. while
desirable. may be unrealistic.
8. Watch out for voting:- Minimize the use of voting When making decisions. Voting forces
members to choose sides and could split group into opposing camps of 'winners' and 'losers'.
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21. CONSIDERATIONS FOR CONSENSUS
 Choose a default decision process
 Silence means non involvement
 Take the time necessary don't waste time unnecessarily
 Disallow "post mortems", remarks, vetoes & overrides
 Postpone for additional facts, avoid temporary solutions
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22. Collaboration
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23. ADVANTAGES & DISADVANTAGES
 Consensus promotes (& requires) fairness
 Non-ownership (Torpedoing) is avoided
 Full discovery &discussion are enabled
 High quality decisions result
 Consensus is time consuming
 Frustrating to "experts"
 Threatening to the "power structure"
 Requires new skills of participation ("Polite discipline" of
debate)
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24. COLLABORATION
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25. COMMUNICATION-COOPERATION- COLLABORATION
COMMUNICATION:
 A process by which information is exchanged between
individuals or groups
COOPERATION:
 Willingness and ability to work with others in a
harmonious, but individualist fashion usually in reaction
to problems
COLLABORATION:
 To work jointly with others to "Assist" especially in the
intellectual or preventive senses success is not defined
individually... But for the "common good"
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26. Quality is Cooperation
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27. Quality is Teamwork
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28. TEAMWORK
 All team members actively participate.
 Members communicate openly.
 Conflict is effectively managed.
 Domination by one or two members is avoided.
 Decisions are critically analyzed.
 All members share team leadership.
 Disruptive behavior is confronted by the team.
 Team membership is rewarding and enjoyable.
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30. ZIA AHMED DEVELOPMENT INITIATIVE
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