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FINDING SOCIAL MEDIA
INFLUENCERS TO BOOST
RATINGS & BRANDS
Zontee Hou for
1
ABOUT ZONTEE
• Strategist at top consulting firm
Convince & Convert
• Digital marketing consultant &
founder of her own firm, Media
Volery, in New York City
• Adjunct professor of
communications at the City College
of New York
• Has worked with brands ranging
from Martha Stewart Living
Omnimedia to Allstate Insurance
2
WHY USE
INFLUENCERS?
Photo: pop culture writer Danielle
Henderson
3
WHO YOUR AUDIENCE
TRUSTS HAS CHANGED
4
63% of people trust “a person like
yourself” versus just 43% who trust a
CEO.
- Edelman Trust Barometer 2015
IT’S NATIVE ADVERTISING
• 70% of internet users want to learn about products
through content rather than traditional advertising
(MDG Advertising)
• A study found that purchase intent is 53% higher for
native advertising than traditional advertising
(Dedicated Media)
• Ad blockers are on the rise, with a 41% year-over-
year increase (PageFair and Adobe)
5
RECAPS ARE ON THE RISE
“In the last few years, however, the
recap has seen unprecedented growth,
coinciding with the more general
increase in cultural attention —
particularly that of high-brow media
— given to television.”
- Madeline Berg, Forbes.com
6
HOW DO WE PUT
INFLUENCERS TO
GOOD USE?
Photo: YouTube duo Superfruit
7
WHAT ARE
YOUR GOALS?
• To launch a brand/show
• Find influencers like similar
types of content and who
appeal to the right community
• Grow the audience
• Turn casual viewers into
advocates by getting buy-in
• Gain traction among a
new audience
• Give them a good reason to
tune in by flipping the script
8
HOW TO
IDENTIFY
INFLUENCERS
• Research:
• Their angle/unique niche
• Size and engagement level of their
audience
• Reputation among other influencers
• Type of content they create (and the fit
with your company/brand’s goals)
• Whether they’ve worked with brands
before, and whether they’re in your
competitive space
• Useful tools:
• Group High
• InsightPool
• LittleBird
• BuzzSumo
• Feedly
9
DEMOGRAPHICS ON
VARIOUS SOCIAL NETWORKS
Facebook Twitter Instagram Pinterest Snapchat YouTube
• Used by
72% of
online
adults
• While
Facebook
has a high
rate of
accounts
across age
groups, less
than 20% of
its adult
user base in
the US is
aged 18-34
• Used by
23% of
online
adults
• More likely
to live in
urban areas
than
suburban or
rural
• More
popular
with adults
<50 than
>50
• Used by
28% of
online
adults
• Skews
slightly
more
female
• Popular with
non-whites
• Skews
younger
(55% of
online
adults 18-
29)
• Used by
31% of
online
adults
• Dominated
by women
(44% of
online
women
versus 16%
of online
men)
• More
popular
with adults
<50 than
>50
• 41% of
American
teens use
Snapchat
• 45% of
Snapchat
users are
between
18-24
• Most users
are between
13-25
• Snapchat
users are
majority
female
• Used by
63% of
online
adults
• Top place
for
millennials
to watch
content
• Teens and
early 20s
users make
up the
largest
proportion
of its users
10Sources: Pew Research Center, Business Insider Intelligence, ComScore
EXAMPLE
OPPORTUNITIES
Photos: Outlander promotional photo,
knitting/crochet fan projects
11
RECOGNIZE THE
EXPERTS/ENTHUSIASTS
12
TAP EXISTING FANS
13
DIFFERENTIATE FROM
WHAT’S OUT THERE
14
HOW TO CONTACT
INFLUENCERS
• Get to know the contributor: Familiarize yourself with their content
and point of view
• Brainstorm ideas to pitch: How would you like to work with them?
• Open up a dialogue via email: Tell your company/brand’s story and
why you’re a good fit to work together
• Learn more about them: What kinds of content have they created for
brands? Who are their competitors?
• Discuss content cadence: How often will you work together?
• Get to know their process: Respect their autonomy and find ways to
co-create.
15
SAMPLE EMAIL
Hi [James],
I’m a fan of your blog and your [gorgeous Instagram account]. You do a great
job of [capturing city life in unexpected ways] for your audience.
I’m Zontee Hou, and I head up the digital marketing team at NYC Television. Our
shows range from the popular “Chelsea Chat” to this season’s surprise hit,
“Beards of Williamsburg.”
Our team at NYC has selected [12] bloggers who are doing an awesome job of
talking about great resources for New Yorkers. I’d love to invite you to [a
behind-the-scenes studio tour and cocktail on December 2, at our studios in
Midtown Manhattan], as a way to introduce you to [our spring lineup].
Let me know if you’re interested and an address where I can send the invitation,
and I’ll get that right out to you.
Warmly,
Zontee Hou
Digital Marketing Lead
NYC Television
16
EMAIL CHECK-LIST
• Communications to the influencers should:
• be succinct, but conversational
• strive to address what motivates the influencer
• reveal your company’s/brand’s personality
• explain the value proposition of working with your
company/brand
• be sensitive to their time and availability
• set up a time to speak on the phone
17
CONTINUE THE
RELATIONSHIP
• Relationships are a two-way street: Collaborate with and listen to
them.
• Recognize and support them: Implement rewards, compensate fairly,
and give them VIP treatment.
• SocialToaster
• Be authentic, personal, and engaged with their content.
• Track the relationship and measure results.
• Keep the momentum going.
18
CONNECT
WITH ME
• Twitter: @zontee_hou,
@convince
• LinkedIn:
linkedin.com/in/zonteehou
• Website & email newsletter:
ConvinceandConvert.com,
MediaVolery.com
19

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Finding Social Media Influencers to Boost Ratings & Brands

  • 1. FINDING SOCIAL MEDIA INFLUENCERS TO BOOST RATINGS & BRANDS Zontee Hou for 1
  • 2. ABOUT ZONTEE • Strategist at top consulting firm Convince & Convert • Digital marketing consultant & founder of her own firm, Media Volery, in New York City • Adjunct professor of communications at the City College of New York • Has worked with brands ranging from Martha Stewart Living Omnimedia to Allstate Insurance 2
  • 3. WHY USE INFLUENCERS? Photo: pop culture writer Danielle Henderson 3
  • 4. WHO YOUR AUDIENCE TRUSTS HAS CHANGED 4 63% of people trust “a person like yourself” versus just 43% who trust a CEO. - Edelman Trust Barometer 2015
  • 5. IT’S NATIVE ADVERTISING • 70% of internet users want to learn about products through content rather than traditional advertising (MDG Advertising) • A study found that purchase intent is 53% higher for native advertising than traditional advertising (Dedicated Media) • Ad blockers are on the rise, with a 41% year-over- year increase (PageFair and Adobe) 5
  • 6. RECAPS ARE ON THE RISE “In the last few years, however, the recap has seen unprecedented growth, coinciding with the more general increase in cultural attention — particularly that of high-brow media — given to television.” - Madeline Berg, Forbes.com 6
  • 7. HOW DO WE PUT INFLUENCERS TO GOOD USE? Photo: YouTube duo Superfruit 7
  • 8. WHAT ARE YOUR GOALS? • To launch a brand/show • Find influencers like similar types of content and who appeal to the right community • Grow the audience • Turn casual viewers into advocates by getting buy-in • Gain traction among a new audience • Give them a good reason to tune in by flipping the script 8
  • 9. HOW TO IDENTIFY INFLUENCERS • Research: • Their angle/unique niche • Size and engagement level of their audience • Reputation among other influencers • Type of content they create (and the fit with your company/brand’s goals) • Whether they’ve worked with brands before, and whether they’re in your competitive space • Useful tools: • Group High • InsightPool • LittleBird • BuzzSumo • Feedly 9
  • 10. DEMOGRAPHICS ON VARIOUS SOCIAL NETWORKS Facebook Twitter Instagram Pinterest Snapchat YouTube • Used by 72% of online adults • While Facebook has a high rate of accounts across age groups, less than 20% of its adult user base in the US is aged 18-34 • Used by 23% of online adults • More likely to live in urban areas than suburban or rural • More popular with adults <50 than >50 • Used by 28% of online adults • Skews slightly more female • Popular with non-whites • Skews younger (55% of online adults 18- 29) • Used by 31% of online adults • Dominated by women (44% of online women versus 16% of online men) • More popular with adults <50 than >50 • 41% of American teens use Snapchat • 45% of Snapchat users are between 18-24 • Most users are between 13-25 • Snapchat users are majority female • Used by 63% of online adults • Top place for millennials to watch content • Teens and early 20s users make up the largest proportion of its users 10Sources: Pew Research Center, Business Insider Intelligence, ComScore
  • 11. EXAMPLE OPPORTUNITIES Photos: Outlander promotional photo, knitting/crochet fan projects 11
  • 15. HOW TO CONTACT INFLUENCERS • Get to know the contributor: Familiarize yourself with their content and point of view • Brainstorm ideas to pitch: How would you like to work with them? • Open up a dialogue via email: Tell your company/brand’s story and why you’re a good fit to work together • Learn more about them: What kinds of content have they created for brands? Who are their competitors? • Discuss content cadence: How often will you work together? • Get to know their process: Respect their autonomy and find ways to co-create. 15
  • 16. SAMPLE EMAIL Hi [James], I’m a fan of your blog and your [gorgeous Instagram account]. You do a great job of [capturing city life in unexpected ways] for your audience. I’m Zontee Hou, and I head up the digital marketing team at NYC Television. Our shows range from the popular “Chelsea Chat” to this season’s surprise hit, “Beards of Williamsburg.” Our team at NYC has selected [12] bloggers who are doing an awesome job of talking about great resources for New Yorkers. I’d love to invite you to [a behind-the-scenes studio tour and cocktail on December 2, at our studios in Midtown Manhattan], as a way to introduce you to [our spring lineup]. Let me know if you’re interested and an address where I can send the invitation, and I’ll get that right out to you. Warmly, Zontee Hou Digital Marketing Lead NYC Television 16
  • 17. EMAIL CHECK-LIST • Communications to the influencers should: • be succinct, but conversational • strive to address what motivates the influencer • reveal your company’s/brand’s personality • explain the value proposition of working with your company/brand • be sensitive to their time and availability • set up a time to speak on the phone 17
  • 18. CONTINUE THE RELATIONSHIP • Relationships are a two-way street: Collaborate with and listen to them. • Recognize and support them: Implement rewards, compensate fairly, and give them VIP treatment. • SocialToaster • Be authentic, personal, and engaged with their content. • Track the relationship and measure results. • Keep the momentum going. 18
  • 19. CONNECT WITH ME • Twitter: @zontee_hou, @convince • LinkedIn: linkedin.com/in/zonteehou • Website & email newsletter: ConvinceandConvert.com, MediaVolery.com 19