Basic Steps to Manage Change in an organisation and understand the journey

1. Basic Guidelines to manage change in an organization……

2. Identify the need for change….
• Why is the change?
• Critical thinking required to identify the
reason of change
• Competitive, Statutory, Strategic….
• What is the change?
• The scope of change has to be
identified
• People, technology, cultural….
• How is the change impacting
• Current state to future state
• Concept, Scope…..

3. Layout the details of change……
• Process Changes
• People Change
• Behavior Change
• Cultural Change
• Information Change
• Cost of Change
• Risk Assessment

4. Build the leadership…….
• Executive sponsorship a mandate
• Identify the change management
team
• Senior Executive leading the team
• Define roles
• Stake Holder Analysis
• Important to have all “bought in”

5. Communicate the change…….
• Clear communication strategy
• Segment the audience
• Use Emotions not logic
• Be honest and compassionate
• Be clear
• Listen more
• Communicate repetitively and via
various channels
• Should filter down the entire org
structure

6. Implement the change….
• Action Plan
• Training Plan
• Technology Plan
• Transition Plan
• Organization readiness plan
• Resistance mitigation plan
• Communication and escalation
plan
• Redundancy plans

7. Monitor….
• Measure progress
• Report KPI’s
• Clear methodology
• Transparency is key
• Report out at regular and
predefined frequency
• Analyze drivers and deviations

8. Manage the change….
• Management Review
• Organizational communication
• Coaching
• Feedback
• Hold people accountable
• Reward small wins

9. Embed the culture….
• Celebrate large wins
• Continue communication
• Maintain leadership visibility
• Continue performance
management
• Establish Learning communities
• Continue Coaching and Feedback
• Empathize with the people

10. Reinforce the need for change….
• Communicate back the benefits
• Recognize the team
• Share success stories
• Share learning's