Change Management: 6 Keys to Getting Everyone on Your Student Success Train
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Syracuse University is one of the foremost contributors when it comes to the advancement of theories on retention and student success. By recognizing that true undergraduate excellence is achieved when attention is paid to the “whole student,” they are working collaboratively to create the conditions that support teaching, learning, retention, and success. One of the indispensable fundamentals of creating a successful student success initiative is buy-in from all of the stakeholders. Join Kalpana (Kal) Srinivas, Ph.D., as she shares the keys to how Syracuse University is successfully managing the campus changes associated with Orange Success.
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Change Management: 6 Keys to Getting Everyone on Your Student Success Train
- 1. Change Management: 6 Keys to Getting Everyone on Your Student Success Train Kal Srinivas, Ph.D., Director for Retention Hopeton Smalling, Ed.S., Functional Business Analyst
- 2. Session Objectives • Learn from Literature/Campus History • Link to Academic Strategic Plan • Approach Inclusive and Decisive • Create Shared Goals • Address Obstacles/Challenges • Master Change by Communication Six Keys
- 3. LearnfromLiterature/Campus History Maketing Cost Revenue $2B$2B Graphics adapted from: McAleese, V., Taylor, L. (2011) Successful Initiation of a Campus-Wide Comprehensive Student Support System. Pg ii, Figures 1 & 2.
- 4. LinktoAcademic StrategicPlan Consectetur met adipiscing elit. Aenean 2010 Consectetur met adipiscing elit. Aenean 2010 Consectetur met adipiscing elit. Aenean 2010 • Fast Forward initiative • Academic Strategic Plan – Student Academic Success initiative • The Orange Survey – Administered to ~14,000 students (43% response) • Orange SUccess (Starfish) – Nourish the whole student to support academic, social, and emotional well being. • Degree Audit (Degree Works) • University Retention Goals
- 5. Approach –Inclusiveand Decisive Consectetur met adipiscing elit. Aenean 2010 Consectetur met adipiscing elit. Aenean 2010 Consectetur met adipiscing elit. Aenean 2010 • Meetings across campus • Leadership • Retention Council • Faculty • Staff • Students • Advisors Practitioners Forum • Student Affairs Personnel • Enrollment Management • Information Technology Services
- 6. Create Shared Goals -Pilot • Pilot Spring 2016 • 100 and 200 level courses • Courses – 43 • Faculty – 41 • Advisors - 72 • Students - 4,419
- 8. Tracking Items (Flags and Kudos) Flag Name Who Can Raise Flag Who Receives Notification Absence Notification Academic Support Instructor, TA, Academic Advisor Attendance Concern Instructor, TA, Academic/ General Advisor Student General Concern Instructor, TA, Academic/ General Advisor Flag Raiser Low Participation Instructor, TA, Academic/ General Advisor Student Low Quiz/Test Scores Instructor, TA, Academic/ General Advisor Student Missing/late Assignments Instructor, TA, Academic/ General Advisor Student In danger of failing Instructor Student and Academic Advisor I need an Advisor’s help Student Academic Advisor I need help in a course Student Instructor, TA, Student Keep up the good work Instructor, TA Student Outstanding Academic Performance Instructor, TA Student Showing Improvement Instructor, TA Student
- 9. Spring 2016 PilotActivity Participants # Profiles Created # Kudos/Early Alert Flags # Courses 43 Academic Leadership 18 Keep Up the Good Work 378 Faculty 41 Academic Support 3 Outstanding Academic Performance 406 Students 4,419 Advisors 72 Attendance Concern 1091 Instructors 346 General Concern 121 Student w/flag 1,137 FA Counselors 10 In Danger of Failing 74 Average flags per student 2.31 Student Assistance Case Managers 3 Low Participation 91 Students 1289 Low Quiz/Test Scores 279 TAs 75 Missing/Late Assignments 132 I Need an Advisor’s Help 9 I Need Help in a Course 14
- 10. Address Obstacles/Challenges • Changing the culture • One University approach • Promoting transparency • Business process change • Disruptive Innovation • High Tech to High Touch • IT – The unsung heroes • Training
- 15. TheOrangeSUccessTeam Debbie Gardner – Project Manager Hopeton Smalling, Ed.S. – Functional Business Analyst Kalpana (Kal) Srinivas, Ph.D. – Functional Lead Team email address - Orangesuccess@syr.edu
- 16. Questions?